AGILE CERTIFIED SCRUM MASTER CSM / PMO PROJECT MANAGER

Confidential graduate and Scrum Alliance -certified Agile ScrumMaster with over 14 years of experience managing strategic initiatives aligned with business objectives. Clear and consistent communicator. Innovative, goal-oriented, and performance-driven team leader. Networked with senior management and technology professionals across industries.

EXPERTISE

• Certified Agile ScrumMaster Scrum Alliance
• Frameworks/Methodologies: Agile Scrum, SAFe, and waterfall PMI, PMBOK
• Aligning Mobile and eCommerce projects and initiatives with business objectives ITIL .
• Implementing strategy and processes to assess and manage risks, changes, and resources.
• Collaborating across all levels of expertise, within and across technical teams and business partners.
• Assessing functionality requirements and creating business cases.
• Communicating, planning, mediating and negotiating.
• Presenting technical information to senior management.

PROFESSIONAL EXPERIENCE

Confidential

Confidential, the world's leading learning company, developed the first all-digital, tablet-based English language curriculum used by school districts across the Confidential.

Agile ScrumMaster / PMO Project Manager

• In support of four mobile apps iOS and Win8 , organized and led daily scrums, sprint retrospectives, sprint planning, backlog grooming and Scrum of Scrums SAFe .
• Collaborated closely with Product Owners, Dev Leads, Dev managers, System Architects, QA managers, UX leads and development teams. Managed sprint backlog Rally, JIRA .
• Ensured that the Agile framework and Kanban was understood and that the development teams were fully functional and productive.
• Enabled close cooperation across all roles and functions.
• Encouraged over-communication within the team and across teams.
• Shielded development teams from external interferences and removed development hurdles.
• Created and implemented processes for Go/No Go decision, issue tracking and resolution, change management, risk management, resource allocation and capacity planning.
• Prepared weekly, monthly, and misc reporting e.g., velocity, burn down .
• Updated capacity planning information to help the team properly commit.
• Escalated issues as necessary and identified hot topics across teams/disciplines.
• Managed the software remediation team for a cross-team SDLC initiative to ensure platform-agnostic development.
• Created and implemented processes for Go/No Go decisions, issue tracking and resolution, risk management, change management, resource allocation and capacity planning.

Tools used: Kanban board, Rally, JIRA, Salesforce, Slack, Trello board, Visio, MS Project, Google Apps.

Confidential

The Confidential delivered a high-profile, enterprise-wide initiative to improve digital workflows among internal and external digital production teams.

Agile Scrum Master / PMO Project Manager Dual Role

• Planned, tracked, and managed multiple critical and high-profile SDLC projects tasked with improving digital workflows across
• Confidential for eCommerce sites i.e., B2B, consumer markets .
• Utilizing the Scrum framework, led development teams and managed stakeholders throughout SDLC.
• Organized and led daily scrums, sprint retrospectives, sprint planning, and backlog grooming. Manage sprint backlog Redmine.
• Defined project objectives. Created User Stories as Product Owner and led development teams in User Story slicing i.e., work breakdown , sprint planning, and allocation of time and resources.
• Created detailed plans for managing project risks, testing, training, communication, stakeholders and transition.
• Facilitated change control and risk mitigation.
• Collaborated across departments with software developers, technical and business managers, department heads, Product Owners, UX and QA teams. Gathered, verified, and documented requirements i.e., business, functional, technical.
• Created wireframes Balsamiq based on requirements.
• Tracked and reported key project metrics. Implemented and followed Agile Scrum framework and PMI methodology.

Tools used: Redmine, JIRA, Basecamp, Visio, MS Project.

Confidential

PMO Project Manager / Business Analyst Dual Role

Project Manager Role

• Managed all phases of SDLC and infrastructure projects Agile Scrum and waterfall , from inception through completion, such as several mobile apps iOS and Android and CRM migration from legacy system.
• Using a combination of waterfall and Agile Scrum, coordinated all project activities, deliverables, and artifacts. Drafted project charter documents to define project objectives, scope, timeline and deliverables that support business goals in collaboration with senior management and stakeholders.
• Developed and implemented detailed project plans and work assignments while monitoring progress to ensure that project deliverables are met. Identified and managed project dependencies and critical path.
• Identified and resolved issues and conflicts within the project team through the appropriate escalation channels.
• Facilitated resolution to project risk and scope changes throughout SDLC.
• Identified successful and unsuccessful project elements via conducting project retrospectives i.e., post-mortems and creating recommendations reports i.e., lessons learned .
• Created and delivered presentations to technical and non-technical audiences. Supported product owners and teams with QA to ensure that deliverables were deployed with the highest quality standards.

Tools used: MS Project, Visio, Google Apps, MS Powerpoint.

Business Analyst Role

• Liaised between developers and business users to elicit and design, document, develop and deploy business deliverables on technical projects e.g., CMS, Drupal web development platform, SaaS-based solutions, mobile apps.
• Partnered with business users and key stakeholders to elicit and document business and functional requirements.
• Collaborated with developers and technical teams to gather technical requirements.
• Conducted business requirements review meetings with all stakeholders to ensure that requirements were consistent with the approved project charter.
• Captured and documented current and future state process flows to understand and examine gaps in the business processes.
• Communicated proactively and collaborated with technical teams, business partners, and external vendors to analyze information needs and requirements.

Key Accomplishments

Project Management / Business Analysis

• Received an award from the Vice President for IT in recognition of my success in gathering and documenting business requirements, as well as pioneering project management methodologies and processes based on Agile Scrum, PMBOK , and ITIL to formalize processes and provide structure.

Results include:

• Planning and focusing IT resources on projects closely aligned with business requirements.
• Reducing expenses, improving management of assets, and coordinating utilization of resources.
• Controlling changes to scope, mitigating risks, and maintaining timelines, budget, and quality.
• 6-month concurrent development and testing for several mobile apps iOS and Android for Barnard.edu and student health services, from planning through delivery and support.
• 12-month institution-wide SaaS implementation Human Resources talent management system , including business analysis and process redesign. Led from business analysis through completion.
• 6-month initiative to map business process and create workflows for health insurance waiver system.

Confidential

An Academy Award -winning animation studio, Confidential produces blockbuster animated films e.g., Ice Age, Robots, Rio.

Lead Systems Administrator / Technical Project Manager

• Gathered, analyzed, and translated business and production requirements into technological solutions, developing infrastructure projects aligned closely with management strategy.
• Managed company-wide technology projects and 1.2M IT infrastructure in support of 400 user community. Initiated contingency planning for potential impacts to production-related projects and operations.
• Communicated proactively to stakeholders, including cross-departmental presentations.
• Collaborated with internal and external developers to investigate new technologies proactively, with a focus on improving operations and increasing employee productivity.
• Led requirements gathering and documented procedures.
• Developed strategies for introducing new systems to legacy infrastructure.
• Assisted in planning annual IT CAPEX budget. Facilitated IT purchasing.
• Recruited and developed a team of full-time systems administrators: communicated objectives, planned workloads and delegated responsibilities, prioritized and tracked assignments, provided feedback, conducted annual performance reviews, reviewed career development plans and specified merit increases.
• Partnered with major technology vendors.

Key Accomplishments

Project Management

• Introduced project management methodology to formalize processes e.g., project request procedure, business case approval forms, cost/benefit and ROI analyses and to identify project dependencies and critical path. Developed project management best practices and guidelines based on PMBOK .
• Reduced CAPEX by 150K, resulting from successful asset management project for repurposing computer hardware.
• Led 6-month implementation of company-wide wireless network, improving measurably employee productivity and interdepartmental collaboration.
• Relocated IT infrastructure to new data center, incorporating virtualization to reduce IT CAPEX costs by 20K and quarterly OPEX by 5k.
• Reduced annual IT costs 12 by implementing IT asset inventory, resulting in improved compliance with software licensing and up-to-date SLAs with vendors.
• Spearheaded the planned implementation of an IT asset management solution to reduce expenses and secure assets through improved tracking of 3.5M inventory throughout asset life cycle.
• Created status reporting for upper management on all project issues having potential to impact business e.g., security, license compliance, legacy system compatibility .
• Implemented centralized, web-based security solutions to increase the availability and reliability of company-owned computer assets.

Business Analysis

• Pioneered communication channels between IT and business groups to develop and align technology projects in close collaboration and coordination with business objectives and user requirements. Built solid relationships across departments.
• Partnered with Microsoft, Apple, HP and Xerox in various infrastructure projects, ensuring that the business was leveraging the latest technologies for competitive and creative advantage.
• Developed key performance indicators KPIs to measure the success of IT alignment with management goals.
• Transformed technology team during rapid growth of company, from general roles supporting 80 users to functional roles supporting over 300 users, improving service and defining career paths.

Confidential

An e-commerce artist representation agency specializing in comp art, storyboards, and illustration.

E-Commerce Manager / Operations Manager / Artist Representative

• Maintained and developed e-commerce client base, including daily collaboration with creative teams at Confidential.
• Created and implemented procedures to manage intellectual property and assets.
• Maintained and developed company website.

Confidential

Business Analyst

• Contract, Global Markets Operations Technology Department
• Served as technical liaison between business users and London-based software development teams.

Confidential

Business Analyst, Information Resources

• Served as liaison to business departments for cost control and management reporting.

Confidential

Project Manager / Scientific and Technical Advisory Committee Coordinator

• Managed EPA/NOAA research project grants totaling 500,000 RFP, peer review, tracking, publication .