SUMMARY:

• 9 Years of overall IT experience with 5+ year as a Program/Project Manager for end - to-end IT Systems Implementations.
• Acting as a liaison with Program and Solution Management by collaborating across geographically spread worldwide teams during teh development lifecycle from analysis to project rollout.
• Experience in managing SCRUM- Agile/Iterative and Waterfall Releases.
• Involved in Fiscal year (FY) Planning, Roadmaps & Plan of Records (POR).
• In-Depth knowledge of SDLC, understanding of various phases like Requirements, Analysis, Design, Development and Testing. Responsible for delivering Project-Kickoff, Pre-Baseline (Requirements Gathering), Baseline (Design & Build), UAT (User Acceptance Testing), BVT (Production Deployment Build Verification Testing) and Go/No-Go key-milestones for multiple Monthly/Quarterly/Half yearly projects in a Fiscal Year.
• Experience in driving teh Project status on a daily basis by conducting teh Status Meetings/ SCRUM Stand-up sessions with IT & Business team.
• Experience in working in a Matrix structure
• Possess excellent business writing skills by virtue of extensive experience with Business Requirements Gathering, Business Process Mapping, Business Process Re-engineering
• Experience in documenting Epics, Business Scenarios, User Stories, Use Cases, Process flows (Current AS-IS and Future TO-BE) and Screen Mock-ups.
• Experience in conducting Joint Requirements Planning (JRP) with teh stakeholders and Joint Application Development (JAD) Sessions with developers.
• Experience in using methodologies such as UML (Unified Modeling Language), RUP (Rational Unified Process), Waterfall and APM (Agile Project Management).
• Ability to collaborate with peers in both, business and technical areas to deliver optimal business process solutions, in line with corporate priorities.
• Experience in creating Project Plans using Microsoft Project.
• Experience working on Java Project Implementations.
• Experience in JIRA, VSTF, WIKI, Microsoft SharePoint and Rational Requisite Pro for Requirements Documentation & Defect/Bug tracking.
• Thorough experience in VISIO, Rational Ross, TIBCO Business Studio & Snag IT for Business Process Modelling and Screen Mockups.
• Experience in HTML, CSS, Java Script Web technologies.
• Good experience in Test Plan formulation from business requirements, Test Cases design, Test Data creation/validation by interacting with Dev-Ops and execution of Test Runs.
• Proficient in Risk Management planning which includes Risk Identification, Assessment, Risk Analysis, Reporting, and Risk response/monitor/ control.
• Experience in Pivot Tables, Data Analysis, Trend Analysis Forecast, Impact Analysis, Feasibility Study, Change Management, Data Sourcing, Data Mapping & Defect Management.
• Experience in Business Intelligence reporting & data analysis using Power BI tool & Pivot Tables.
• Experience in working with multiple RDBMS including SQL Server and MS Access.
• A self-starter with teh ability to quickly recognize and resolve issues under pressure and ability to work in a challenging and fast-paced environment.
• Experience working with distributed teams within teh US and off-shore teams as well.
• Excellent team player with excellent project management, documentation, communication and interpersonal skills with ability to interact with individuals at all levels.

TECHNICAL SKILLS:

Business Modeling Tools: Rational Rose, MS-Visio, SnagIt, Axure, TIBCO Business Studio, iRise, InDesign & Photoshop (Adobe Creative Suite)

Technologies: C, C++, Java Script, HTML, CSS, XML, Java, .NET

Data Bases: MS SQL Server, Microsoft Access, Java, RDBMS

Requirement Management and Defect Tracking Tools: JIRA, Visual Studio Team Foundation Serve (VSTF), HP Quality Center, WIKI, Rational Requisite Pro, Info Path, MS Office Suite, Google Sheets & Docs, MS Share Point

Protocols: HTTP, FTP, SMTP

Web Services: SOAP, REST

Data Analysis & Trend Analysis: Power BI, Pivot Tables

Modeling Languages: Unified Modeling Language (UML), Joint Application Development (JAD), Joint Requirements Planning (JRP)

SDLC Methodology: Waterfall, Agile/Iterative, Rational Unified Process(RUP), ITIL

Project Management Tools: MS Project, Gantt, Oracle ERP (Primavera), Smart Dash

Certifications: CSM (Certified Scrum Master)

PMBOK: Integration, Scope, Time, Schedule, Communications, Risks, Issues, Mitigation Strategies, Stakeholder Management, Change Management, Impact Analysis, SDLC, Business Goals & ValueProject Milestone Deliverables, Monthly Business Review (MBR), Roadmaps, SOW, Plan of Records, Project Charter

PROFESSIONAL EXPERIENCE:

Confidential, SFO CA

Program Manager

Responsibilities:

• Working in World Wide Microsoft Certified Professionals, Score Cards & Trainers (MCP & MCT) Learning Experience program on teh ECO-IT (Engineering, Community & Online) team.
• Role involves end-to-end Program Management of SCRUM-Agile/Iterative & Waterfall projects across different phases of SDLC.
• Delivering Pre-Baseline, Baseline, UAT, BVT and Go/No-Go milestones for multiple Monthly/Quarterly/Half yearly projects in a Fiscal Year.
• Managing teh IT team (Engineering, Operations and Readiness) and acting as a liaison between Stakeholders, Integration partners (Internal & External Teams) at various stages of teh projects from Design through Implementation/PPSP (Post production support period).
• Experience in managing teams of 15 + within IT Department (UI/UX, Developers, Operations, Build, Release teams).
• Extensive experience in Requirements gathering, analysis and management (Eliciting, Analyzing, Evaluating, Documenting and Establishing Traceability).
• Identifying teh business/product application needs, planning and defining teh solution/product scope.
• Experience in executing backend SQL queries.
• Attending teh World Wide Weekly Triage calls with Regional Call Centers for an understanding on teh customer issues and prioritizing teh process improvements/bugs/requirements accordingly in teh upcoming Sprints.
• Experience working with multiple stakeholders with diverse backgrounds (Technical & Non-Technical).
• Experience in facilitating teh JRP sessions with stakeholders.
• Experience in using VSTF for defect tracking.
• Experience in managing monthly Scrum/Agile Project Implementations.
• Experience in driving teh Monthly Business Reviews (MBR).
• Experience in Business & Techno Functional Specifications(TFS), VSO Business Process Flows (AS-IS & TO-BE), UAT Test plan formulation, Test data preparation by interacting with Operations, Test cases creation and execution in Pre-production & Production environments.
• Driving & assigning teh issues raised in teh Weekly Triage calls with Eng. & Ops. team.
• Experience in identifying teh Risks, Issues and propose Mitigation strategies at various stages of teh Project.
• Experience in creating teh Fiscal Year Planning, Roadmaps, Plan of Records and Project Charters for teh new capabilities/features/projects by interacting with teh Leadership & IT Team based on teh priority & business value.
• Strong experience in creating Project Plans and driving teh status/deliverables of teh Project with teh IT & Leadership Team in teh daily/weekly status meetings.
• Involving in data analysis, data quality assessment and trend analysis forecast of teh Top Contact Drivers/Customer Escalations using Power BI tool & Pivot Tables. Addressing teh customer escalations and prioritizing teh bug fixes in teh Product Backlog.
• Experience in gathering teh web services requirements and performing testing on SOAP UI tool (input/output parameters and xml data).
• Experience in prioritizing teh Product Backlog requirements for upcoming iterative releases and providing a walkthrough of teh requirements with Dev-Ops team by facilitating JAD sessions.
• Providing an approval on teh Techno-Functional Specs (TFS), Sprint Demos during teh Build & Stabilize phases.
• Experience in performing impact analysis, feasibility analysis and change management.
• Experience in coordinating with teh Release team for teh creation of teh Deployment Plan, Game Plan and Roll back strategy.
• Experience in executing SQL queries and RDBMS.
• Experience in performing end-to-end UAT & BVT testing.
• Involving in teh Production Deployment releases. Performing end to end Build Verification Testing/Sign-Offs and providing support during teh Post-Production support period.

Environment: Web Portal, E-Commerce, Digital, Scrum-Agile, Waterfall, Business Requirements Documents (BRD), Service Level Agreements (SLA’s), HTML, CSS, .Net 4.5, Key Performance Indicators (KPI’s), SOW, Web Services, Fiscal Year Planning, Project Milestones, Risk Analysis & Control, Process Improvements, Capabilities & Enhancements, Pivot Tables, SOAP, MS Share Point, Techno Functional Specifications (TFS), SCRUM, Roadmaps, ROI, Project Plans, Plan of Records, Project Charter, Visio, JAD, JRP, UAT, BVT, Key Project Milestones, SQL, Trend Analysis, Plan of Records (POR)

Confidential, Nashville, TN

Project Manager

Responsibilities:

• Worked in HealthCare, Insurance, Risk and Compliance team.
• Led teh Providers Fraud Assessment product from Project kick-off through Implementation phase.
• Experience in managing teams of 5+ within IT Department (Functional Designers, UI, Developers, QA, UI and Release teams).
• Identified risks, problems, requirements and concerns of Payers due to teh false billing of teh Providers.
• Performed JAD sessions to identify teh business flows and determine a product application dat will halp to detect teh Fraudulent and Abusive activity of teh Providers.
• Managed teh Scrum Boards and analyzed teh velocity and burn down charts for teh monthly sprint cadence.
• Conducted teh SCRUM ceremonies - Daily stand up meeting, Backlog Grooming and SCRUM Planning.
• Participated in Business Requirements Gathering, Business Process Flows, Data Analysis and Data Mapping.
• Hands on experience and good understanding of teh Provider, Payer & Vendor Claim Processing Applications.
• Experience in creating & managing TFS work items and VSO for teh monthly Agile sprint deliverables.
• Collaborated with stakeholders (internal and external clients) and project team members to clarify, detail and manage business requirements, as well as minimize costs and constraints.
• Experience in storyboarding to efficiently capture teh screen flow and performing walkthroughs of teh story boarding sessions to Stakeholders, Development team, SME’s, System Analysts and Project Managers.
• Presented teh Product demos to teh clients. Documented teh User Stories (Business Requirements, Functional Requirements, Data Elements, Data Validations, and Workflows), Release Notes, Meetings Minutes and Project Plans.
• Created Roadmaps, Project Plans and tracked teh Project Milestones by coordinating with teh IT & Business.
• Developed enhancements and business process models to maintain teh data consistency & standardization across teh various applications in Confidential (Change Healthcare) and to improve teh Claim processing procedures of teh existing Provider & Payer applications
• Experience in managing Java Project Implementations.
• Experience in analyzing and forecasting teh claims data for Electronic Data Interchange (EDI), Paper to Electronic (P2E), Payer, Provider, Electronic Remittance Advice (ERA), and Real Time (RT) for Professional, Institutional, and Dental claim types in teh form of Fusion charts using XML.
• Served as a Project Manager on multiple initiatives involving maintenance and system changes for HIPAA implementation.
• Documented system requirements, participated in system testing and verification for HIPAA implementation.

Environment: Healthcare, Agile, HTML, CSS, Java Script, XML, Share Point, Web Portal Applications, Axure, In Design, Dashboards, SCRUM, Wireframes, JRP, Comps, Business Processes, Roadmaps, Project Plans, Java, Go To Meeting, Fraud, Security, Goggle Sheets, Compliance, Gantt, Project Milestones, REST, SharePoint, Web Services, Visio, HIPPA, MS Project Plans, RDBMS, Go, Story Boarding, System Requirements Specification (SRS), Oracle ERP, Health Care Applications, Clearing House, Claim Processing, Gap Analysis, Risk analysis, Project Charter

Confidential, Orlando, FL

Project Manager

Responsibilities:

• Worked on reengineering teh Disney.com website from Requirements elicitation through Implementation phase on multiple platforms.
• Participated in brainstorming sessions with Subject Matter Experts (SME) to gather requirements from Business Sponsors and document them using WIKI tool.
• Prioritized teh JIRA Product Backlog work items.
• Experience in managing monthly Agile Releases.
• Experience in creating Wireframes and Comps using Axure tool.
• Worked collaboratively with various teams on-site and off-site at different stages of teh project to document teh user stories and acceptance criteria.
• Facilitated meetings for teh sign off of teh user stories and acceptance criteria by teh senior management.
• Developed screen mockups using SnagIt Editor.
• Monitored and reported teh process, progress and results.
• Experience in managing teams of 10+ within teh Product Team (Product Analysts, Developers, QA, and UI).
• Experience in Gap Analysis of teh AS-IS and TO-BE processes to identify and validate teh requirements
• Experience in documenting teh Data Elements Grid Matrix and Requirements Traceability Matrix.
• Coordinated with UI team to finalize teh wireframes & prototypes.
• Worked closely with teh off-shore development and QA teams for reviewing and clarification of requirements to arrive at a mutual acceptable level.
• Performed teh approval of teh Acceptance Criteria and review of teh final web pages for missing or inconsistent data delivered by teh QA team.
• Extensive experience in using JIRA tool.
• Worked collaboratively with Product Manager, Developers and QA teams in bi-weekly Sprint Demo sessions
• Experience in performing IPR (Internal Page Review) testing for PC, Mobile Beta (iPhone & Android) and Tablet (iPad) devices for teh QA/test environment web pages to track teh errors on JIRA and to ensure dat teh bugs have been resolved by respective teams.
• Experience in Data sourcing and Data Mapping.
• Created Work Plans and followed up with IT team to ensure teh project is on track. Provided status to teh leadership team on teh monthly deliverables.
• Strong experience in conducting User Acceptance Testing (UAT) and documentation of Test Cases.
• Performed live Guest Research testing of teh web pages on-site prior to teh final launch of teh website to ensure customer satisfaction.
• Collaborated & worked closely with multiple stakeholders, product managers and IT team onshore & offshore at various stages of teh project on teh milestone deliverables and iteration releases.
• Conducted Post Mortem Retrospective Sessions at teh end of each Iterative Sprint cadence.
• Managed timelines to ensure teh timely delivery & successful completion of various phases of copy docs (content on Disney world web pages) by various teams.

Environment: Web Portal, Media, Entertainment, Agile, Axure, Requirements Gathering, Analysis, Documentation, Web Design, UAT, UML, SCRUM, InDesign, Wireframes, Comps, Epics, Google Docs, Work Plans, MS Share Point, JAD, HTML, CSS, Change Management, Plan of Records, User Stories, Business Requirements Documents (BRD), Functional Requirements Specification (FRS), Bug Tracking, MS Project Plans, Impact Analysis

Confidential, Minneapolis, MN

Business Analyst

Responsibilities:

• Led teh E-Commerce project.
• Managed overall project coordination and tracked teh key milestones of teh project.
• Created Roadmaps, ROI’s, Plan of Records and Project Charters.
• Developed detailed project plans using project Microsoft Project tool.
• Gatheird user/business requirements, general business models, performed use case analysis and created class diagrams, sequence diagrams using UML.
• Tracked teh status of teh projects on Smart Dash.
• Performed business process mapping to understand teh ‘as-is’ business processes.
• Facilitated Joint Application Development (JAD) / Joint Requirement Planning (JRP) sessions for requirements gathering.
• Involved in GAP analysis around teh identification of business rules, business flows, system process flows, requirements and assumptions.
• Experience working on Agile/Scrum and Waterfall releases.
• Designed and developed Use Cases, Activity Diagrams & Sequence Diagram using MS Visio
• Facilitated status update meetings on a weekly basis.
• Worked closely with multiple Partners/Vendors internal and external to teh organization.
• Documented and delivered Techno Functional Specification (TFS) Document to teh project team.
• Developed timelines for project delivery and managed project and resources to stressful completion.
• Established and implemented project management processes and methodologies to ensure projects are delivered on time and within budget.
• Provided traceability between functional requirements, use cases and business rules.
• Coordinated with teh Development team during teh design and build phase of teh project.
• Managed teh QA team in performing teh user acceptance testing.
• Performed Data analysis and mapping of teh customer data.
• Extensive experience in RDBMS and SQL.
• Worked closely with QA team and Developers to clarify/understand functionality, resolve issues and provided feedback to resolve bugs.
• Worked with teh Release team for successfully deployment of teh Projects to Live.
• Coordinated with teh Operations team to close on any customer/production escalations during teh Post Production Support Period (PPSP).
• Conducted teh Retrospective sessions after teh Go-Live date.

Environment: Retail, E-commerce, B2C, Web Based, MS Office Suite, UML, Roadmaps, ROI’s, Visio, Google Docs, MS Project Plan, Use Cases, Business Process Flows (Current AS-IS & Future TO-BE), MS SharePoint

Confidential, Minneapolis, MN

Business Analyst

Responsibilities:

• Acted as a liaison between teh Stakeholders and IT team.
• Driven teh Credit Card reporting project from kick off through implementation.
• Coordinated with end users, stakeholders and IT team on teh process improvements/features/capabilities.
• Created project plans using MS Project Plan.
• Prioritized teh high priority items for teh upcoming releases.
• Responsible for teh scope planning, schedule management and project communications with teh management.
• Worked with teh Eng. team to get estimates on teh projects.
• Created teh AS-IS and teh TO-BE process flows for enhancements to teh website.
• Gatheird user/business requirements from using Requirements Planning sessions
• Performed data analysis and trend analysis forecast of teh Top Contact Drivers.
• Interviewed individual users for requirements using teh job shadowing technique
• Worked with end users to identify business requirements recorded teh requirements in a format dat can be reviewed and understood by both business people and technical people
• Reviewed teh Business Requirements Document (BRD) with teh business users, Subject Matter Experts and included representations from teh technical team as well.
• Worked closely with teh UX/UI team to design teh web page prototypes & wireframes.
• Involved in Requirement Management, Doors & Testing Team to determine RTM in traceability
• Documented Functional Requirements Specifications (FRS/FRD) based on teh business requirements and reviewed teh same with teh technical team
• Generated wireframes and screen mockups using iRise tool.
• Experience in creating teh Requirements Traceability Matrix (RTM)
• Used Rational Requisite Pro for requirements management and to follow configuration management processes.
• Documented teh Business Rules, Non-Functional Requirements, Glossary and Data Elements
• Documented Use Cases from teh functional requirements and reviewed teh same with teh technical team
• Documented Test Cases from teh use cases and conducted end to end User Acceptance Testing.
• Coordinated with teh Development team during teh build phase.
• Experience in identifying teh risks/issues and mitigation strategies.
• Provided continues support to teh customers/end-users and business owners on any process improvements (or) bugs.

Environment: Requisite Pro, Agile, UML, Iterative, Google Sheets, RUP, iRise, GUI, Share Point, MS Visio, MS Excel, UML, MS Project Plan, Adobe Suite

Confidential

Business Analyst

Responsibilities:

• Gatheird requirements by conducting meetings and brainstorming sessions (JAD) with end users and SME’s and document them using Rational Requisite Pro tool.
• Performed Gap Analysis of teh As-Is and To-Be processes to identify and validate requirements
• Organized requirements into high level Use Cases and low level Use Case Specifications and modeled them into Use Cases, Activity diagrams using MS Visio
• Developed models dat accurately represent teh business process and workflows and clearly communicate them to teh stakeholders
• Facilitated JAD sessions involving teh management, development and user teams for clarifying requirements and facilitating better communication
• Set up definitions and process for test phases including Product test, integration test, system test and user acceptance test (UAT)

Environment: C++, Visio, MS Word, Waterfall, E-commerce, Excel, PowerPoint, Share Point