PROFESSIONAL HIGHLIGHTS:

• Over 27 years of experience in Information Technology with 20 years of Program/Project management applications custom and COTS/infrastructure, Portfolio financial Management, PMO, Engagement Management Consulting experience in B2B, CRM, SOA, ITIL, CMMI, Rational Unified Processes RUP, Waterfall, AGILE, EDI, EFT, ERP, EBS, SAP, SOX Audit, SAP Business Objects, Data warehouse, Data Center Migrations, QA and SDP21 processes. Excel in creating and improving business processes that help companies operate more efficiently. Customers and team members recognized as a valuable leader who gets things done.
• Diversified industry experiences are not limited to Health Care, Automotive, Manufacturing, Engineering, Energy, Oil, Financial, Consulting, Payroll and Consumer Goods
• Proven ability to train, motivate, and lead successful cross - functional globally distributed large >65 members project team Philippines, India, US, Canada, Argentina and Brazil .
• Skilled presenter, communicator, and trainer with success targeting large community groups, impacting organizational performance and reputation.
• Passionate Instructor Project Management with PMI Great Lake Chapter, Computer Science with Lawrence Technology University.
• Strong negotiation, mediation, and presentation skills with all project stakeholders including customers, team members, management, suppliers, Executive Steering Committee, CIO and VP level executives.
• Expert in supplier management with wide exposure in managing and responding to RFP and RFI for various clients.
• Expert in planning, monitoring and controlling the project within allocated budget using Microsoft Project Server, Microsoft Project 2010, ABT Workbench, Clarity, Sharepoint and PRIMAVERA to exceed customer expectations.
• Proficiently managed projects with multi-million dollar budget, Mainframe/Client server/ Web, SAP, EDI, EFT, EBS, Data Warehouse, Business Objects, Data Migration, SQL/ORACLE database consolidation and migration, Y2K, Test Lab, Lotus Notes Upgrade, Corporate Security Program, Accounting Quality Assurance SAP, Configuration Management Tools, SharePoint, Development, Deployment and Infrastructure projects including Server Refreshes and Global LAN Program Office.

TECHNICAL EXPERIENCE:

Platforms/

Servers/

Environment:

Sun SolarisIPlanet Web Server, NT services for UNIX Work between UNIX Win.95, ESXi, VMWare, Cloud

Windows NTNetscape Compass Server/SDK for web page search engine

AIX UNIX, Lotus NotesDominos, UG, CAD/CAM, CATIA, ISPF, TSO, CITRIX, Xen Desk Top, XenApp

Technologies:

C, ACCESS, J2EEJAVA, HTML, SAPJAVASCRIPT, Net Object Fusion, Homesite, SYBASE, Oracle, PL1, SQL, Powerbuilder, Coldfusion, Dreamweaver, Websphere

SAP Business Objects, EDI, ETL, EAI, ERP, EFT, Print Control Language PCL, KORN SHELL scripting, VISIOPERL, CGITESTING TOOLS -: Purify, Performix, SQA Suite, Winrunner, and Roadrunner

Configuration Management Tools - PVCS, Clear Case, Sharepoint, Clarity/NIKURequirement management tools - Requisite Pro, Mercury Quality Center, CaliberRM, Work flow mgmt tool ClearQuest and tracking tool PVCS Tracker

Applications/ Programs:

Health Care Applications including Rating Area, Claims, Membership and Billing and Product Pricing and QuotingPayroll applicationsNatural Gas Energy Management System, Finance Application Global Electronic Fund Transfer Process and Remittance Advice, Test and Data DirectoryCollaboration toolConfiguration Management system

Accounting Quality Assurance System Interface with SAP, Lotus Notes Upgrade, Corporate Security Program, Visitor Management System EasyLobby, Access Control System Continuum

TriZetto FACETSFARE Data Warehouse at BCN

Software Change Request SystemReinsurance SystemWeb Reporting SystemMainframe applicationsManufacturing Quality Systems, TREAD, TRACEABILITYData Center MigrationsServer Refreshes, Hosting Programs, Network Upgrades, Backup and Storage Refresh, Disaster Recovery

PROFESSIONAL SUMMARY:

Confidential

Program Manager

• Data Center Transformation Program Manager responsible for closing out of Auburn Hills Data Center Building 2 and migrating all clients in Auburn Hills Data Center Building 2 to other HP data center locations.
• Original budget was around 16M and managed program efficiently to return 1 M back.
• Major clients including Global: Ally, GM, OnStar, Airgas, Bank of America, AGCO, Mercedes Benz, Express Scripts Inc, BES Canada, AAA and many HP Internal clients
• Dedicated team of 50, and leveraged capability resources: BUR, Network Team, Security, Wintel, UNIX, AS 400, Data Center Support personnel, Relocation services, Accounting, Vendors, and client teams

Confidential

Delivery Manager Contract

• BCN Delivery Manager responsible for implementation of multi-million program Products Pricing and Quoting PPQ for Blue Cross and Blue Shield/Blue Care Network with compliance to National Health Care Reform regulations, for Individual Business Unit
• Business processes impacted by PPQ program Product development, Benefit Administrations, Regulatory Compliance, Enrollment, Rating, Underwriting, Billing, Communications, Commissions, Sales Marketing, Training Documentations, Agent Management, Customer Maintenance, Reporting
• Pricing and quoting capabilities for all BCBSM/BCN products and plans for 2013 and 2014 products using Connecture CNX on line application.
• Core Administration Servicing: Deliver capabilities that enable systems to support the 2014 product portfolio for BCBSM and BCN functional areas such as Claims, Provider, Servicing and Benefits Administration
• Product Development: Develop certificates and riders for 2014 products and support product approval and submission processes
• System Configuration Migration: Configure products on internal systems so benefits can be serviced and claims can be paid. Migrate all BCBSM and BCN group plans to 2014 health care reform compliant products
• Rating and Sales Operations: Deliver, quoting, renewal and enrollment capabilities based on 2014 requirements. Implement Connecture software for Consumers and Agent Facing functionalities
• Sub projects, processes and architecture in support of PPQ program:
• TriZetto FACETS 5.01, FARE BCN Data Ware house, TIDEL scheduling for batch processing of EDI, Member, Claims, Billing, Id Card and more
• Automated Enrollment Process AEP BCBSM EDI BCN Mainframe TriZetto- AIX
• Several Web Interface projects including: Electronic Fund Transfer EFT and Credit Card Payment process BCBSM, Plug N Pay, and Chase bank to post payment information into FACETS for enrollment members.
• G2I/I2I Extract program from FARE Data Warehouse to support Prospect Management Tool for campaigning during Health Care open enrollment season and to process Group Drop Notification requests.
• Coordinated resolution of production issues with Connecture, TriZetto and BCN IT team
• Supported implementation of improved BCN Delivery Management Processes and Procedures
• Followed BCBSM/BCN processes for managing scope, budget, time, changes, issues, risks, communication, resources and release management.

Confidential

Senior Program/Project Manager Contract

• Managed major waves in DODGE data center migration from Lewisville and Shady Oak to new data centers in Carrolton and San Antonio to support mortgage separation from Ally Financial services
• DODGE program: 101 major applications, migrating across 21 waves, within 6 months
• Managed development of a new Xen Desk Top environment Desktop delivery controllers, provisioning servers and ESXi Host servers to support Auto servicing applications
• Worked with distributed and cross functional team for major groups: Corps Shared Services, Technology Services, NAO-Servicing Insurance, Global Auto Services GAS, Global Tech and Ops GTO, Technology infrastructure NAS, UNIX, CITRIX Xen App, Xen Desk Top, SQL Clustered environment, IIS, ORACLE, Windows, VMWARE, Firewalls rules, Interfaces, DNS/URLs/ F5/Load Balancer, SSL VPN, EFT, Secure Transport, Active Directory and more.

Confidential

Senior Program Manager

• Marathon Oil Global Sever Refresh Program
• Gained back client satisfaction for HP with server refresh program by turning 'RED' status program to 'GREEN'
• Managed inventory of servers and updated the current ADMS system with missing serial numbers and installation date.
• Developed processes to identify candidates for each year's server refresh program
• Analyzed, planned and executed hardware refresh program for 1400 servers globally
• Eliminated servers by consolidation and virtualization and saved Marathon more than 900,000 yearly.
• Backup support for PMO manager and mentor project managers on HP and Marathon processes.
• Reduced cost of 450,000 per year by developing server refresh guideline and process for project managers which resulted in elimination of a program manager and 3 project managers from the program.
• Worked with Application team on remediation and software upgrade projects.
• KRAFT FOODS SQL and ORACLE consolidation program
• Reduced hardware/maintenance cost of 2 million per year by consolidating more than 5200 SQL databases SQL2000, SQL2005 and SQL2008 from 250 servers into a SQL farm on a Chassis enclosure with 16 blades.
• Consolidated 750 ORACLE databases into an ORACLE11g farm and eliminated 66 servers resulting cost saving of 375000 per year.
• KRAFT FOODS Life Cycle program
• Tracked the Global NA, LA, AP and EMEA productivity saving for Hosting, Network and End User Computing totaling 1.5 million annually.
• Managed 22 hosting lifecycle projects by following high level steps: Engineering Startup, Procurement, Server Build, Application installation, migration and testing, move to production and decommission
• Bank Of America - Migration of Countrywide applications to BoA
• In 2008, BOA acquired Countrywide Financial services. Transition several applications to BoA.
• Managed and coordinated work with Bank of America/HP Networking Engineering on Data and VoIP related engineering requests for Bank of America Enterprise location.
• Rolls-Royce Proposal for Storage and Backup Modernization
• Managed pre-planning activities by eMphasis, BEA and Rolls-Royce Team for Information Management ReUse Program
• Coordinated the assessment of current infrastructure architecture in Rolls-Royce
• Requirements, risks, issues, proposed solution options for Storage and Backup upgrade program were identified by conducting workshops with clients, vendors, SMEs and end users, and completed proposal for Storage and Backup Modernization program 4.4M .
• PMI mentoring
• Active volunteer in PMI mentoring program for project managers preparing for PMP certification.

Confidential

Senior Program Manager Contract

• Managed Corporate Security Program Planning phase
• Increased the turnaround time for the ITSR responses by 50 by improving the processes and procedures.
• Managed Global LAN Program Office with concentration on Request Management
• Mentored new project managers on SDP project management methodology using AGILE and PRIMAVERA
• Managed Lotus Notes Upgrade from 6.5.5 version to 7.0.2 which includes 60 applications interfaces and dependencies such as Quickplace, EBS, EasySync, mNotes, Lotus Documentum Framework
• Managed implementation of Accounting Quality Assurance System with integration to SAP human resource system as a part of Enterprise Business Solution EBS .
• Enhancement projects for corporate security access system
• Visitor Management System EasyLobby implementation with access control system Continuum integration COTS implementation.
• Administration, On line payment creation, Remittance Advice Management, Messaging Center, Payment Tracking, File Tracking, Search functionalities fo r release, payment, invoice etc, Stop release, and Netting Management
• Major Modules of GEPARA System Foreign, Domestic, Taxes and Credit Union and Payroll which includes Child support payments SAP
• Data migration of over 30000 suppliers EDI, Web, Mail and Fax and Globally distributed banks Canada, Mexico, Germany, US
• Implemented GEPARA Global EFT Electronic Fund Transfer - Processes and Remittance Advice multi million Web Finance Application with integration of SAP human resource application to expedite General Motor's Account Payable process by 20 .
• Assisted program director in resolving issues resulting from SOX audit