DAVID J. CASTRO, PMP

SUMMARY:

David has extensive experience working as a Sr. Project Manager with significant experience in designing, developing and implementing business solutions, establishing relationships and managing teams. His project management and technology expertise has engaged him in a wide and diverse set of industries including, Banking, Bio-Tech, Brokerage, Credit Cards, Financial Services, Healthcare, Insurance, Investment Systems, Law, Pharmaceuticals, Restaurants, and Wealth Management. Most recent focus has been in Digital, Mobile, Cloud Amazon Web Services / Microsoft Azure , Healthcare - Specialty Pharmacy, Data Analytics, Pharmacy Advisor, Data Warehouse, Medicare, Medicare Advantage, Medicaid, STARs, Employer Group Waiver Plans EGWP , and Minute Clinic. He has demonstrated an excellent track record of delivering projects on time and within budget due to his expertise of strategic planning, scheduling tasks, controlling costs, anticipating needs and identifying risks. David is PMI Certified and SCRUM Master Certified, experience includes 15 years Web Technologies-JAVA, .NET, Objective C, iOS, Android, HTML5, Appcelerator Titanium, Websphere, WebLogic and 20 years working with Legacy/mainframe technologies OS/390 Utilities, COBOL, CICS, DB2, Teradata, Oracle and JCL.

• Program Manager/Project Management experience 15 years
• PMP Certification 10 years
• Certified Scrum Master, March 2009 - Danube Technologies
• Information Technology Industry 20 years, Financial Industry 20 years
• Extensive experience ensuring Programs/Projects align with corporate strategies, policies, procedures and guidelines.
• Demonstrated successful budget and schedule completion of multiple full lifecycle Software Development projects.
• Proven ability in developing and maintaining the trust and confidence of clients and stakeholders.
• Experience in Vendor Management, Strategic Sourcing, Bidding Process, Supplier Contact RFQ, RFP, RFI .
• Experience in Resource Management, Statements of Work SOW's , Fixed Price and Time Material.
• Managing teams staffed by major IT consulting firms IBM, Accenture, EDS, TIG, TATA, HP, Cognizant and Wipro.
• Managed cross platform projects utilizing large distributed systems based on Service Oriented Architecture SOA
• Led the vendor selection process. Initiated the Request for Proposals. Managed Vendors onshore and offshore .
• Served as a primary contact with user groups and outside vendors.
• Quality Assurance Planning Business process test, Application Test, Testing Strategy, Test Plan and Test Cases.
• Collaborated with several Change Management teams
• Successfully executed Implementation Plans through Deployment process.
• Project Manager of a CMMI IT Transformation Project Reporting to CIO and VP of ITIL.
• Managed/ensured Regulatory Compliance HIPPA, SEC, FDA, Sarbanes Oxley SOX , Dept. of Insurance and Federal Courts and several Circuit Courts of Illinois and Indiana.
• Experience in Business Continuity Planning BCP
• Experience implementing migration projects.
• Business Intelligence Data Warehousing and Data Analytics.
• Proficient in Risk Management
• Experienced in SharePoint, Clarity, IBM Rational RequestPro and Mercury, Workbench

Project Management Office PMO Background

Member of the PMO at

• United Nations, New York
• California State Automobile Agency - AAA
• Fireman's Fund Insurance Company
• QBE Insurance Company
• Genentech
• Cardinal Health / Carefusion
• SXC Health Solutions / InformedRx, Inc.
• CVS Caremark
• McDonald's
• Charles Schwab

SPECIFIC RESPONSIBILITES INCLUDE:

• Worked directly with executive management and business partners to execute and drive ambitious new business initiatives.
• Defined project scope and objectives.
• Identified and schedule project deliverables, milestones and tasks.
• Initiated Project Funding Request.
• Attended Project Management Office reviews to acquire project funding per project stage.
• Managed the triple constraints of all projects Cost, Schedule, Scope/Quality.
• Prepared a Cost Benefit Analysis Statement.
• Completed a Resource Requirements Document.
• Led the vendor selection process. Initiated the Request for Proposals. Managed Vendors onshore and offshore .
• Published a Statement of Work.
• Developed a Communication Plan - which includes reporting to executive management the status of project goals and business initiatives.
• Identified dependent projects.
• Developed a Risk Management Plan.
• Maintained the project's progress and financials in MS SharePoint.
• Manage the project plan, resource plan, budget actuals and forecasts, vendor management develop SOWs, and all other resources / budgetary requirements on IBM Rational Clarity system.
• Worked with the Project Management Office to ensure project management policies and standards are followed and executed.
• Led the Business groups through Joint Application Development JAD sessions to identify and define the core business functionality.
• Led the development of Business requirements.
• Gave detailed technical and analytical advice during all stages of the project.
• Served as a primary contact with user groups and outside vendors.
• Led the functional analysis and design process.
• Led the development of functional specifications, system specifications and program specifications Client Mainframe .
• Published a Quality Assurance Plan including a Testing Strategy, Test Plan and Test Cases.
• Led Quality Assurance team through Unit testing, Systems Integration Testing, Regression testing, and User Acceptance Testing.
• Worked with the Change Management team and successfully executed an Implementation Plan through a Deployment process.
• Published an Application Certification Plan.
• Managing several projects while overseeing and engaging all impacted business teams.
• Leading large-scale enterprise software implementations Fireman's Fund, CSAA, Charles Schwab, CVS/Caremark .
• Assisting in the design and analysis of business processes in identifying efficient organizational workflow.
• Producing and publishing functional, technical and program specifications.
• Providing technical advice and counsel during all stages of the project.
• Leading development teams through phases of System Development Life Cycle SDLC .
• Leading and guiding collaborative efforts with large multi-disciplined project teams on enterprise projects.
• Leading and consulting with both functional and technical development teams.
• Leading regulatory compliance requirements with the Department of Insurance.
• Pursuing an integrated solution where one vendor sources the entire solution Buy vs. Build project.
• Assisting with business workflow and selection of proven, modern software to run mission-critical insurance operations.
• Leading development teams through phases of System Development Life Cycle SDLC , managed large-scale enterprise software implementations.
• Managed the design and analysis of business processes in identifying efficient organizational workflow.

WORK EXPERIENCE:

7/14 to McDonalds Corporation Head Quarters, Oak Brook, IL

4/15 Project Manager

• As a Project Manager, lead McDonald's Architecture Services Team to enable McDonald's business capabilities with strategic and holistic IT architecture planning, solution design, governance, new concepts and innovation. We layout the current and future IT architectural blueprints and roadmaps. We plan common architectural services, such as Middleware Integration, Infrastructure, Mobile Application Framework and Cloud tools and services.
• Managed a team of Mobile Architects and developers to build McDonald's Mobile Application Framework. The framework is a set of standards, tools, components and coding libraries that support the creation of mobile apps on platforms including, iOS, Android, and Windows smartphones and tablets. The framework libraries provide features such as security, session management, caching and error handling that most applications require.
• Responsible for SOWs, project charters, project plans/facilitated sprint planning sessions, issues, risks and change requests for the development and support of mobile applications Mobile Ordering, Mobile Offers, McMeeting and Continuous Integration.
• Managed the development of mobile native apps for iOS Objective C, Android Java, and Windows .NET Framework.

Worked in a global environment, closely with onsite and offshore team members - collaborating on UX design, wire frames and development of mobile applications for device agnostic solutions.

• Operated in an Agile/Scrum environment including managing functional requirement gathering, design, development, and testing of high quality mobile applications as well as enhance and maintain existing applications.
• Project Manager of the Australia and New Zealand Market Infrastructure Readiness project for the Global Finance Integration and Transformation effort. gFIT is an integrated global ERP program of finance projects based upon the Oracle. My responsibilities included project planning, managing internal and external resources, status reporting, creating change request, managing issues and risks, facilitate status meetings with VP and Sr. Directors.

Confidential

Project Manager

• As a Project Manager for CVS/Caremark's Data and Analytics IT Team. Managed and successfully delivered the Enterprise Customer Contact Repository ECCR project Feb. 2014. ECCR will allow CVS/Caremark the capability to capture, store and retrieve member contacts and prescription order interactions in real time across its disparate front-end systems including CVS.com on their mobile environment. A key effort was to provide all the key website analytics and website behavior around mobile devices for the business marketing research team.
• Specialty Pharmacy/ Project Manager Data and Analytics IT Team. Currently managing the Specialty Connect and Specialty Data Expansion project. This project will allow the Specialty Pharmacy business team a way to access macro and micro level data in order to run the specialty business more effectively and understand and address trends in a timely fashion. The project will extend specialty reporting capabilities through the identification of payor segmentation, mapping specialty clients to PBM clients, and provide senior leadership visibility into the success of the Specialty Connect Program. Technology base include MicroStrategy Business Intelligence Platform and CVS/Caremark Enterprise Data Warehouse.

Current Activites:

• Worked directly with executive management and business partners to execute and drive Specialty Pharmacy's ambitious new business Special Connect Program.
• Working collaboratively with project stakeholders to develop a comprehensive project plan.
• Project Planning. Building project schedules, Project Request Form PRF , project plans, status reports, and work breakdown structures to support an aggressive timeline.
• Executing Scope Management, Quality Management, Cost management and Issue/Risks Management.
• Performing Project Cost Management utilizing the company's financial forecasting process. Manage Estimated Time to Complete tasks ETCs and reconcile ETCs using Clarity based on recommended EPMO guidelines.
• Executing Business Sponsor weekly meetings, daily status meetings and daily requirements meeting.
• Project Manager for CVS/Caremark's Data and Analytics IT Team. Managed and successfully delivered the Enterprise Customer Contact Repository ECCR project Feb. 2014. ECCR will allow CVS/Caremark the capability to capture, store and retrieve member contacts and prescription order interactions in real time across its disparate front-end systems. This will provide CVS/Caremark a unified location for viewing client contacts and running analytics across the CVS/Caremark systems. Front-end applications include CVS.com, Phone/IVR Interactive Voice Response, PeopleSafe Caremark Client Portal, CMP Caremark's Messaging Platform and LINK- Mail Order System.
• As a Project Manager, worked for Caremark a Pharmaceutical Benefit Management company, supporting their Pharmacy Advisor program for the PBM's clients that opt to include the Pharmacy Advisor Program as part of their benefits package. The pharmacists will use their clinical skills to deepen relationship with patients, while increasing access, improving quality, and reducing the costs of health care. Pharmacy Advisor initially focused on patients with diabetes. In 2012, the program was expanded to include chronic cardiovascular care, with the goal of improving medication adherence for four conditions: high blood pressure, high cholesterol, coronary artery disease CAD and congestive heart failure. The program was expanded again in 2013 to include support for patients with asthma, breast cancer, chronic obstructive pulmonary disease COPD and osteoporosis
• Managed multiple projects in a matrixed organization that is highly complex - on enterprise projects/programs ranging from 2- 5M using core PMI methodology in a PMO environment.
• Using MS Project Plan developed strategic plans, assigned resources to tasks, tracked progress, analyzed schedules and worked loads for several work-streams. Base-lined projects, monitored Critical Path, defined project dependencies and identified Risks and Issues. Lists and illustrate tasks against one another and the schedule using Gantt Charts/Bars.
• Managed the Enterprise Data Warehouse Pharmacy Advisor Medicare D STARs project. The STARs project was intended to address the market demands to support Medicare clients by improving STARs rating performance. STARs is a quality program that CMS uses for clients who offer Medicare products. Better ratings from Medicare means they can advertise a higher quality program, and show Medicare they are saving money due to better compliance. This project focused on fast-tracking the implementation of new STARS member identification rules for Medicare D clients who want to participate in STARS. The new rules will improve STAR ratings by allowing more members to qualify for the Pharmacy Advisor Program
• Managed the Enterprise Data Warehouse Pharmacy Advisor Medicare and Medicaid Part D projects. The Pharmacy Advisor Offering to Medicare Clients project is being offered in two phases. Phase 1's focus allows opportunities for Medicare Part D members with MA-PD and PDP, STCOB type plans to be targeted. In phase 2, clients and members with the Employer Group Waiver plans will be allowed to enroll in Pharmacy Advisor.
• Responsible for managing the Requirements, Design, Development, and Deployment of industry-leading health information technology used to identify Medicare and Medicaid members who are being treated for select chronic diseases.
• Managed the Medicare and Medicaid enterprise projects with the use of Clarity kept track of work tasks progress, setting deliverables, Risks and Critical Issues, Estimating/Forecasting, track and report Clarity Budget vs. Actual, Executive Status Reporting and escalating to executive management in a timely manner.
• Organize/facilitate meetings with all stakeholders. Manage and get necessary commitments from the dependent stakeholders and cross-functional teams Business availability for requirements gathering, QAT, UAT and Cross functional testing.
• Managed the Minute Clinic Integration project responsible for the integration of the Pharmacy Clinic programs with the Enterprise Data Warehouse.

Confidential

Project Manager

• As a Project /Program Manager, worked for SXC, a Pharmacy Benefit Management company, supporting the portfolio of Medicare Part D strategic initiatives.
• Lead project chartering, planning, tracking deliverables and execution of multiple projects.
• Developed and maintained MS Project Plans assigned resources, based lined plans, performed resource leveling, maintained budgets, monitored Critical Path and Milestones.
• Responsible for client implementation process on new and existing clients contracting with InformedRx for standard, non-complex, plan designs.
• Managed Data / Query Analysis and system batch load's as needed on a case-by-case basis.
• Responsible for reviewing, analyzing, status reporting and implementing desired plan benefit features, including formulary loads and performing quality assurance checks by testing claims against the desired benefit design, in a timely fashion for Commercial and Medicare clients.
• Managed the Design, Development and Deployment of Client Benefit Plan Design Parameters for both New Business and Existing Client Relationships for Commercial and Medicare clients.
• Served as a Liaison between IT and Business.
• Facilitated a Daily 30 Minute Team Meeting driving EOY portfolio activities/priorities for the Medicare Program.
• Managed the Medicare Program Portfolio of project s tracking work tasks progress, roadblocks, risks and critical issues, status reporting and escalating to executive management in a timely manner.
• Worked with technical Portfolio Product Owners to create a Portfolio DB repository of projects incorporating Work Demand, Capacity Planning and Delivery Management.
• Developed Dashboards for executive management entailing Module Release Schedules, Product Readiness Reviews, Production Validation Performance, Operations Ownership, Training, Communications, Compliance - Centers for Medicare and Medicaid Services CMS and New Client Implementations.
• Facilitated SXC's 1 Priority - 2 Daily Impact Analysis meetings spanning over the month of January in effort to triage from impact analysis to resolution of invalid rejected benefit claims for more than 105 drugs impacting thousands of members. Managed the data query impact analysis, running trial claims, pre-authorization history, benefits features, eligibility, clinical services, transitional plans, formulary loads, pharmacy and membership outreach, reprocessing, refunding, performance and improvement process statements and client approval of resolution.

Confidential

Project Manager

• Managed the separation/divestiture IT project called Project Grappa for Cardinal Health and Carefusion. The Project Grappa is a major initiative that migrates Interventional Specialties, V. Mueller and Respiratory Patient Care businesses to a common SAP ECC 6.0 platform and redefines their relationship with Cardinal Health from a Third Party Logistics 3PL provider to a standard distribution arrangement.
• This project will bring significant cost-savings to these business areas through the exit of the Cardinal Health 3PL agreement and IT Transition Service Agreements and consolidates the systems used by the three businesses to a common SAP ECC 6.0 platform. The integration creates consistency across business environment that will enable the improvement and convergence of business processes.
• Lead project chartering, planning, deliverables and execution of multiple projects.
• Served as a Liaison between two companies.
• Worked with an advanced documentation system called ImageRight
• Created MS Project plans - Developed and maintained MS Project Plans assigned resources, based lined plans, performed resource leveling, maintained budgets, monitored Critical Path and Milestones.
• Tracked project expenses against project budgets.
• Provided project status reports managed project issues, risks, and work tasks, escalated critical issues .
• Worked with technical product owners to create separation data and decommission deliverables and estimates.

Confidential

Project Manager

• Managed the development and delivery of an internet underwriting platform with sufficient capabilities to support increasingly complex business rules through an easy to use front end web interface operating with an AS400 back end policy issuance system for Workers Compensation Insurance. This platform provides QBE Specialty's business partners a national e-commerce distribution channel to underwrite mono-line Worker's Compensation in 47 states and enable WC Department to meet competitive industry demands.
• Provided day-to-day direction and management for Executive Management Board and Portfolio Board level projects.
• Demonstrated ability to initiate, develop and foster relationships with the project team, sponsor and stakeholders.
• Proven ability to manage conflict effectively.
• Demonstrated ability to negotiate agreements between internal and external parties which meet project needs and are consistent with the organization's philosophy and ethics.
• Demonstrated ability to deliver expected results consistently in terms of cost, time, quality and customer satisfaction.
• Executed strong planning and facilitation skills ensure efficient and productive meetings.
• Engaged internal business clients to understand their business objectives and translate them into delivery plans.
• Established positive working relationships with customers, stakeholders and team members.
• Lead project team to deliver business and technical objectives on-time and within budget
• Acted as a problem solver and drove decisions.
• Managed projects from original concept through entire project lifecycle, while adhering to the corporate project management framework and meet agreed upon project deliverables with a high degree of client satisfaction.
• Developed and gained agreement with stakeholders on project plans and budgets.
• Followed project management practices including management of scope, requirements, issues, and risks.
• Developed and maintained MS Project Plans assigned resources, based lined plans, performed resource leveling, maintained budgets, monitored Critical Path and Milestones.
• Managed project budget and maintain ongoing cost benefit analysis
• Reported status, issues and risks according to PMO processes and schedule
• Ensured that all required project deliverables are created and kept up to date
• Prepared project for governance gate approvals.
• Collaborated with other project and program managers to manage project interdependencies.
• Managed the Requirements and Specification phase of several customizations to ProSume, QBE's Re-Insurance solution by SunGard. The enhancements support both the assumed and ceded functionality of ProSume in order to meet underwriting, reporting, audit requirements, improve efficiency and adhere to best practices.

Confidential

Project Manager/PMO

• As a member of the PMO of the United Nations I managed the Initial RFP for the U.S. Fulbright Scholarship Program.
• Defined project scope and objectives.
• Identified and schedule project deliverables, milestones and tasks.
• Initiated Project Funding Request.
• Attended Project Management Office reviews to acquire project funding per project stage.
• Prepared a Cost Benefit Analysis Statement.
• Leading regulatory compliance requirements with the Department of State.
• Served as a primary contact with user groups and outside vendors.
• Led the functional analysis and design process.
• Led the development of functional specifications, system specifications and program specifications.

Confidential

Project Manager

• Managed and executed a Business Continuity Plan for the merger of two of Chicago's most prominent, successful and highly respected law firms. Through this strategic merger they are now able to deliver to their collective client base greater and more in-depth litigation and appellate expertise, both locally and nationally.
• Responsible for all Business Continuity Management Approach, Plans, Analysis, and Implementation
• Planned/Executed Business Resumption activities for all business areas, functions and IT applications impacted by the disruption of the merger

Confidential

Technical Project Manager/Application Architect

ENVIRONMENT: JAVA/XML, BEA Weblogic / IBM WebSphere, JBOSS, Apache Tomcat, LINUX, MS SQL Server 2005, .NET , Guidewire PolicyCenter, Guidewire BillingCenter.

• Policy Administration and Billing /Commissions Systems Build vs. Buy and Software Search As a Sr. Application Architect, I executed a build/buy and software search to establish the options for a software replacement including the cost, timeliness, and risks associated with the alternatives. As part of a business development team, I led the technical aspects of a software acquisition project which resulted in the software selection of Guidewire BillingCenter and Guidewire PolicyCenter a proven, modern software to run mission critical insurance operations.
• Worked directly with executive management, steering committee and business partners to execute and drive ambitious new business initiatives.
• Worked with the Project Management Office to ensure project management policies and standards are followed and executed.
• Defined Project Charter and Scope.
• Created Project Plans - Identified and scheduled project deliverables, milestones, and tasks.
• Served as a primary technical contact with user groups and outside vendors.
• Work with select business users and IT to gain an understanding of the current transactional systems and how they fit into the client's day-to-day business processes.
• Work with select business users and IT to validate the desired functionality of transactional systems as these systems relate to agents, adjusters, vendors, and internal departments including Underwriting, Claims, Accounting, and Insurance Operations.
• Developed a Risk and Issues/Constraints Management Plan to provide updates to the current lines of Business, IT Management and overall strategy.
• Worked with selected users to define the business requirements for new policy administration system and a new billing/commissions system.
• Worked with selected IT staff to define the interfaces between the new systems and the rest of the transactional systems and data warehouse.
• Identified Business Rules.
• Worked with selected IT staff to determine the viable technical environments for the new systems/products Texas Windstorm had a current transition strategy in execution.
• Documented Texas Windstorm's architecture requirements.
• Prepared a disciplined and consistent set of evaluation steps and criteria by which to measure each vendor
• Prepared a Vendor Summary Scorecard
• As an application architect I researched 50 vendors'
• Company and Product Background
• Customer Base and References
• Products and Functionality
• Usability
• Technology
• Implementation and Costs
• Identified a short list of vendors whose P C insurance technology products align with the business and technical requirements of Texas Windstorm's desired future technology
• Prepared, issued and evaluated responses on Requests for Proposal RFP based on Texas Windstorm's business and technical requirements for a new policy administration system and billing/commissions system.
• Prepared, issued and evaluated vendor's performance of on-site scripted demonstrations
• As an application architect I conducted several vendor visits of in-depth discussions on product technology
• Conducted visits to vendor client references led the technology discussion.
• Facilitated steering committee feedback discussions and evaluations of vendors and their products.
• I researched and evaluated Texas Windstorm's build option - including reviewing their
• Implementation Track Record
• Business IT references/360 survey of the new systems
• Homegrown new Claims system, E-quote/Agent Portal
• New n-tier architecture
• Current Transition Strategy
• Internal capabilities and solutions
• Usability
• Technology
• Implementation and Costs
• In House Budget
• Executed a 360 Degree Survey as a means to interview the General Manager, CIO, VP of Claims, VP of Underwriting, VP of Billing, business managers, IT managers, developers, designers and end-users. Results of the survey were used to help in the analysis of Texas Windstorm's likelihood of success with new development projects based on past performance.
• Analyzed Build v. Buy. Analyzed Texas Windstorm building new systems versus buying Guidewire's PolicyCenter and BillingCenter.
• Prepared a final written recommendation proposing a Guidewire solution.

Confidential

Project Manager

• Calibration Manager CALMAN Project As a member of the PMO at Genentech, I managed the Calibration Project from requirements through deployment. Provided project management expertise to Development and Validation Sub-Teams and ensured all Development and Validation deliverables were met. The scope of the role required applying PMP best practices and methodologies in the appropriate phases of system development life cycle SDLC .
• Specific reasoning behind the implementation of the Calibration solution include:
• Compliance The Calibration Solution will provide system based functionality that facilitates compliance with FDA regulations specific to current Good Manufacturing Practices GMP and requirements for electronic signatures and documentation, including 21 CFR Part 11.
• System Functionality The Calibration Solution specifically addressed needs surrounding proper tracking of instruments and equipment calibration activities, particularly for areas governed by GxP regulations.

SAP Phase 2 Wave 2 Legacy System Program -

• This program encompassed defining the scope of 22 different applications installed at 6 global Genentech sites.
• Manage the core team in defining the scope of this phase of the Legacy system program.
• Confirm the core scope of legacy system requirement.
• Review approach and timeline of development testing and deployment of SAP Legacy systems.
• Define communication process for SAP Legacy systems.
• Develop core team and create one formal central communication plan.
• Keep all sites in alignment with the process of SAP Legacy / interface development.
• Discuss with each site to confirm which impacts to which Legacy systems.
• Maintain Legacy schedule to coordinate with each site on Legacy / interface development.
• Report weekly status of each Legacy system on interface deployment.
• Manage gap and issues / risks escalations to ensure all Legacy interface development schedules are within project timeline.
• Coordinate with Legacy systems through ensure resources are available throughout the project lifecycle.
• Manage the project plan, resource plan, budget actuals and forecasts, vendor management, develop SOWs, and all other resources / budgetary requirements on Clarity system.
• State out-of-scope systems.

Confidential

Project Manager

CMMI IT Transformation Program

As a member of the PMO at Fireman's Fund, managed the CMMI program for Allianz of America. The purpose of this program was to implement the best practices that address the development and maintenance of products and services covering the product life cycle from conception through delivery and maintenance. The goal is to improve the enterprise Information Technology Group and become CMMI Level III compliant. The intent is for Allianz to deliver products better, faster, and cheaper.

Enterprise Underwriting System EUS Project

Managed the 1 Strategic Initiative of FFIC, the EUS Project which implemented the full suite of Accenture Underwriting Components Solution. The purpose of this project was to deliver to the Commercial Business Group a state-of-the-art web based underwriting tool that will develop better, faster and more consistent underwriting decisions, based on more robust underwriting information. The Accenture solution is designed to help provide underwriters and operations staff with an integrated platform to better leverage their own best practices in risk selection and pricing, automate underwriters' routine tasks, and allow underwriters to focus on value-added activities, such as managing accounts more efficiently and segmenting and evaluating risks more effectively. EUS will combine both accurate historic and current organizational underwriting knowledge at the fingertips of underwriters. This will eliminate the need for multiple systems along with their costly maintenance and upgrades. Underwriters can focus more time on the assessment of risk and the analysis of the insured and less time chasing data.

Confidential

Program/Project Manager

Confidential

• Worked as a Technical Project Manager customizing auto insurance web application called Sales X. The objective was to integrate the Sales X software with the new CRM Auto Insurance policy processing system.
• 2005 MVR/CLUE/JBIAS Integration with Sales X
• Enhanced the web-based Sales X application with real-time calls to Choice Point for Motor Vehicle Records MVR and Comprehensive Loss Underwriting Exchange Reports CLUE . This will allow Users to view the reports and provide real-time reconciliation. Sales X will send MVR and CLUE request and receive MVR and CLUE reports from Choice Point via the jBIAS and websphere interfaces.
• 2005 States Expansion Program
• The goal of this program was to expand ACA Insurance Company business in 2005. The objective was to implement new products, new states and enhancements. CSAA's alliances will be extended to 3 to 4 new states. Additionally the current desktop MULTICO/Hawksoft rate quote and application writer will be change to a web version. Some of the Business units impacted were Cashiering, Membership, Claims, Producer compensation, Actuarial, Finance, Marketing, and Client Lead Management.
• 2005 NV Auto Conversion
• The objective of this project was to discontinue offering the Bureau Nevada Auto insurance product, non-renew all Bureau Nevada Auto insurance policies and offer a new Auto product administered through AAA Mountain West. The Project Manager's responsibility was to convert all qualifying NV Auto policies at renewal to AAA Mountain West.
• 2004 CA Auto Class Plan
• The primary objective was to improve CSAA's growth and market penetration, primarily by pricing mature and young drivers more competitively. The Project Manager's responsibilities were to manage the changes to all the applications impacted by this objective.
• 2004 CA HO Policy Number Expansion
• CSAA was running out of new policy numbers. The California Homeowners Policy Number Expansion Project was to enable CSAA to continue to write new Homeowner's Insurance policies by allowing the first two characters of the policy number to be alphanumeric. As the Project Manager I directed a team of 20 through all stages of the project, which included 67 different applications.

Confidential

Confidential

IT Consultant, Project Manager

ENVIRONMENT: IBM S/390 PARALLEL SYSPLEX, IBM, AIX/RS6000 MICROSOFT PROJECT 2000, COBOL II, CICS, MQ-SERIES, DB2, REPLIDATA SUN SOLARIS/UNIX, WEBLOGIC/WEBSPHERE, JAVA, EJB, C

• 2000 Web Login Availability Project Worked as a Technical Lead on Charles Schwab's number one priority project called Availability. Our goal was to give customers of Schwab.com 99.5 availability for log-ins, quotes and equity trades. My team was to ensure that those customers have the highest availability afforded using Schwab's new IBM S/390 Parallel Sysplex environment engineered to improve execution to applications with intensive workloads. We intended to implement the ultimate e-business Availability solution.
• The overall processing occurred in four layers. An Internet browser is used as a front end to handle the presentation of information. A Middleware Java based Sun Solaris Server layer managed objects. A Middleware Sentry Server CICS/RS60000 layer coordinates requests for mainframe APIs. Sentry provided the routing mechanism to send Sentry APIs to multiple mainframe domains based on routing priorities and rules. CICS programs are used to access the underlying corporate DB2 databases. All the business logic lied on the Back End Architecture.
• Worked directly with executive management and business partners to execute and drive ambitious new business initiatives.
• Identified and scheduled project deliverables, milestones and tasks
• Gave detailed technical and analytical advice during all stages of the project.
• Defined project objectives and scope
• Consulted and collaborated with several application teams to ensure correct specifications to the legacy systems.
• Designed/Published Functional Specifications, System Specifications and Program Specifications Client and Mainframe .
• Coded Mainframe business and data service programs using COBOL II, CICS and DB2.
• Configured program and transaction tables in multiple regions.
• Developed Test plans Unit, Systems Integration Testing, Regression Test, and User Acceptance Testing .
• Integrated the test plans with other channels Web/Velocity/Wireless Cell phones, pagers, laptops and PDAs .
• Executed all stages of testing Unit, SIT, Regression, and UAT .
• Performed and lead the Troubleshooting effort.
• Created Data Migration Plans for 52 DB2 Tables.
• Published an Application Certification Plan
• Supported developers during all phases of the project.
• Led the application team through a Production Simulation.
• Coordinated Deployment.
• 2000 Segmentation, Offer Management, and Billing Administration SOMBA Project - Worked as a Project Lead on the SOMBA project. These systems will allow Schwab to segment and target customers via multiple methods, build a pantry of non-trade-related products and offers, identify offers for customers, and bill customers and prospects as appropriate. SOMBA also laid the foundation for integrated campaign management and real-time offer distribution capabilities in the future.

Confidential

• Led Marketing Representatives and Technology teams through Joint Application Development JAD sessions.
• Led the development of Business requirements.
• Gave detailed technical and analytical advice during all stages of the project.
• Served as a primary contact with User Groups and IT Management.
• Led the functional analysis and design process.
• Led the development of functional specifications, system specifications and program specifications Client Mainframe .
• Designed/Published the Functional Design Document and Technical Design Document.
• Coded Mainframe business and data service programs using COBOL II, CICS and DB2.

Confidential

As a Project Lead, my responsibility was to research and finalize several unresolved issues existing on the ESPP system. Many of the issues I resolved by identifying incorrect ICI API calls and replacing them with the correct ICI API calls in several of the ESPP programs. Other issues I resolved by revisiting the business requirements and developing new ICI API programs that access customer and account data. The ICI API programs were coded, tested and implemented as COBOL II, CICS, DB2 and DATACOM programs.

Confidential

The purpose of the IPO project was to create the Retail IPO Services Web Site. Our goal was to develop a website that will provide enrolled clients an equity public offering program. The site will empower clients with tools and information related to the New Issue marketplace. When an offering became available, clients could monitor offering availability by logging on to the website. As a Project Lead, I led the requirements analysis, development, testing and implementation of COBOL II, CICS, DB2 and DATACOM programs designed as business services and data services API's. The business services and data services API's were designed to process customer and account data request from the front end Java client.

Confidential

The purpose of the project was to create the Restricted Stock Services Web Site. Our goal was to develop a website that will give customers the convenience and ease to enter their Restricted and Control sell orders anytime of the day or night. As a Project Lead, led the requirement analysis, development, testing and implementation of COBOL II, CICS, DB2 and DATACOM programs designed as business services and data services API's. The business services and data services API's were designed to process customer and account data request from the front end Java client. The applications are supported in a CICS distributed processing facility using a multi-region operation MRO and accessing a very large customer and account DB2 and DATACOM databases. An IBM AIX/RS6000 middleware layer coordinates requests for mainframe Application Program Interfaces API .

Confidential

• Worked on the conversion of U.S. Trust Venture Capital Investment portfolios to Charles Schwab trading accounts in order to be in compliance with a regulatory directive that the Strategic Trading accounts be managed by Schwab's broker/dealer application. The U.S. Trust portfolios consisted of assets for 900 Venture Capital Funds that have established about 1000 partnerships with 10,000 investor participants. The investment portfolios include over 51,000 positions with a transaction history table of over 220,000 transactions.
• As a Technical Lead, I designed, developed and implemented a series of enhancements to meet the immediate business goals of the Strategic Trading business partners and convert the application to Schwab Technology supported software while ensuring the continued successful operation of the business. My knowledge and experience with customer and account data, business services, data services and x-services was a key factor in designing and developing COBOL II, CICS, DB2 and DATACOM APIs. These APIs helped reconcile transactions, positions and customer account data between Schwab's mainframe system and Strategic Trading systems.

Confidential

As a Technical Lead, developed and executed a test plan of the Order Handling Fee for Strategic Trading accounts. The charges were applied to those trades/orders considered equity trades. All securities treated as equities are subject to this fee. The fee was applied to Buy, Sell and Sell Short Orders. There were a number of special considerations to test for such as GTC orders, orders with overridden commissions, day only orders, multiple fills all in one day , multiple fills across more than one day and aggregation combining all orders executed for one stock on the same side of the market into one combined order for commission calculation purposes . Testing was executed through broker/dealer CICS screens and on web technology executing Schwab.com.