SKILLS AND EXPERTISE

Summary of Business Process Skills

These skills and expertise are augmented by a passion for complex problem solving,data collection and data analysis. Consulting experience has allowed for inter-personal, excellent communication, business process and process engineering skills to be used to create business requirements and process maps as baselines for problem definitions. Proven problem solving methodologies such as Six Sigma DMAIC, CMMI, and SDLC are used as tools to provide and validate solutions. Knowledge of IT systems and office software products have been essential in data gathering/analysis, understanding transactional processes, and creating reports for key management decisions. These algorithms and tools can be and have been used to provide turnkey business solutions across all functional areas and industries.

WORK EXPERIENCE

Confidential

Consultant/Project Manager

• Document AS IS and TO Be workflows for IT automation projects.
• Conduct interviews of users and process stakeholders to develop business requirements.
• Develop metrics to track process efficiencies and drive continuous process improvement.

Lean Six Sigma Analyst

Confidential

• Lead a cross-functional team focused on improving the for non-conforming material. Implemented transactional process improvements Information Systems resulting in annualized cost savings of 150k.
• Successfully lead a cross-functional team responsible for implementing improvements to Just in Time Inventory . Project resulted in the implementation of a Two Bin Kanban System which reduced the inventory at the work center.
• Developed standards for measurement, analysis, and action/countermeasures at key process points.

• Served as facilitator for brainstorming sessions to identify value-added opportunities for improvement.
• Developed AS IS business process flows to use as benchmarks for comparisons to TO BE process flows.
• Interviewed business operations personnel to determine detailed process flows for order entry, production scheduling, and inventory management functions.
• Developed work-flow analysis of cross functional departments peripheral to shop floor production including design engineering, financial operations, material control, and production planning.
• Facilitated weekly Kaizens focused on error proofing and waste reduction .
• Periodically conducted LEAN training classes for shop floor personnel
• Held periodic LEAN Six Sigma presentations for office personnel primarily focusing on Business Process Improvement methodologies.

New Product Quality Analyst

Confidential

• Contracted to analyze customer specified quality assurance issues with new product introduction. Focus areas included process validation, process capability studies and quality assurance testing.
• Analyzed process defects and metrics using statistical methods to reduce variations and identified opportunities for improvement of new products before transition to mass production.
• Developed FMEAs for customer's new product families
• Developed and documented testing requirements for special processes per customer requirements.

QA Project Engineer-Contract

Confidential

• Verified ROHS compliance of electronic components
• Documented ROHS compliant parts in Agile MRP System.
• Supported ROHS Compliant transition for a telecommunications division.
• Provided support to design engineers on selection of alternative components and Agile MRP issues.

Process Engineer

Confidential

• Served as project manager for the introduction of new product and process technologies.
• Worked closely with design engineering to develop and test product specific functional test systems.
• Managed the implementation of LEAN initiatives for a high end graphic software provider.
• Business process consultant leading a team to evaluate and recommend software application integration to Oracle based MRP II System. Completed requirements analysis and documentation.
• Provided quality assurance management of the product industrialization process to introduce new products from design to mass production for design and assembly of integrated systems for military applications

Design for Manufacturing Engineer

Confidential

• Analyzed customer printed circuit board designs with respect to optimizing manufacturing processes, product quality, and cost.

• Provided feedback to the customer and served as the technical point of contact for the customer's new product introductions.
• Manipulated various CAD data formats for input to Valor DFM Tool. Recommended any jigs/tooling to create a more robust process.
• Worked concurrently with engineers on supply chain optimization.

Process Engineer

Confidential

• Provided statistical process control training for production associates.
• Assisted quality department with training of engineers on corporate new product industrialization standard.

• Documented and maintained ISO and Mil-STD requirements for the new product introduction process.
• Developed and documented supplier quality development plans for new components and materials.
• Issued and tracked supplier corrective actions for problems with new components and materials.
• Coordinated ISO audits and customer process audits.
• Developed and documented system and board level test requirements.
• Developed FMEAs for new products.
• Analyzed and reviewed new product designs concurrently with design team, manufacturing operations, and supply chain to ensure robust and optimized manufacturing process DFM .
• Completed Green Belt project to improve the new product introduction cycle time in systems assembly production. Solutions included reducing surface mount process defects through Design of Experiments ANOVA and transaction analysis Information Systems of developing assembly data from design data.
• Ownership of the process delivering optimal new product introductions of electronic products

Business Process Analyst/Consultant Co-Owner

Confidential

• Provided contract reviews with project consultants and client representative for IT consulting firm.
• Employing six sigma process improvement methodology, reduced 1st time failure rate of new workstations connecting to recently installed fiber backbone network on the campus of East Carolina University.
• Developed and documented software requirements review process for IT consulting firm. Derived metrics to measure software quality at defined phases in software development.
• Implemented software development quality checklist in collaboration with the client McDonalds Regional headquarters in Raleigh,NC to deliver pre-defined phases of status reports to the client.