Experience Summary

Over 10 plus years of IT as Infrastructure Project Manager experience with hands on experience in Windows Server administration, and VMware, Datacenter operations and service desk support. Organized and goal oriented and strong customer focus. Analytical problem solver, able to anticipate issues and create new systems that streamline operations, resolve concerns and improve efficiency. Skilled in building excellent rapport with client and team members, delegate effectively and motivate team members to achieve on time project completions.

Technical Skills:

• End user computing.
• Active directory
• Windows server 2003, 2008 administration
• VMware Administration 5.0

• VMware Virtual Desktop Infrastructure VDI
• Citrix Xen App 5.0
• SCCM
• Citrix Presentation Management Console and Access Management Console.
• Building new Physical Virtual servers.
• Configuring Network settings and adding to domain.
• Building physical server directly on Dell, Cisco UCS blades.

Tools and Applications:

Symantec Altiris, MS Office, Lotus Notes, MS Outlook, VPN, Compuware, IBM Maximo, Storage Management console, Netcool, Remedy, Credant, SCCM, Remedy, Active Directory.

Confidential

Windows EUC Project

IT Infrastructure Project Manager

The mission of Catholic Health Initiatives CHI is to nurture the healing ministry of the Church by bringing it new life, energy and viability in the 21st century. Catholic Health Initiatives is a national nonprofit health system with headquarters in Englewood, Colorado. The CHI patient-care philosophy and person-centered advocacy recognizes the role of families and communities in the life and health of every patient and became part of their mission, vision and values. As a result of CHIs strong advocacy, they have grown and acquired hospitals and clinics.

• Analyzed policies with regard to customer service and efficiency, recommending policy changes and process improvements as needed.
• Ensure integrity and delivery of multiple projects with respects to time, scope change, risk and resources.
• Assess project issues and identify solutions to meet productivity, quality and customer goals.
• Manage resource allocation across multiple projects including tracking resources bandwidth and forecasting future availability for scheduling new projects.
• Ensures standardized procedures are used for efficient and prompt handling of all changes.
• Ensures incident management by restoring normal service operation at the earliest and minimizes adverse impact on business operations.
• Guarantee the attainment of key milestone by proactively tracking metrics and projects outputs.
• Conduct planning and operational readiness assessments to provide and effective transitions in to production.
• Project Manager/Senior System Administrator experience in Installation, Deployment, Configuration and Maintenance of Windows 2003/2008
• Managing the shift schedule, and the SLA Metrics, recruitment, budgeting, vendor management etc.
• Work with the project team and key stakeholders to devise best practices and continuous improvement of project delivery across the enterprise.

• Synchronize the efforts of major initiatives involving multiple groups and departments.
• Offer input and feedback on growth and development opportunities for juniors.
• Manage staffing process and appraisals.
• Manage matrixes resources and related relationships within each functional area.
• Hands-on experience with Server/PC hardware integration, Network monitoring, troubleshooting
• Providing comprehensive documentation for system builds/Change Implementations
• Incident and problem management using ITIL framework
• Building new Physical Virtual server's builds based on customer requirement

Confidential

IT Infrastructure Project Manager

MasterCard is a technology company and payments industry leader. For more than four decades, we have been a driving force at the heart of commerce, making the global economy safer, more efficient, more inclusive and more transparent for all. Consumers, merchants, business partners and governments in markets around the world have reaped the benefits of our innovative products and solutions which, simply put, are designed to make life easier.

• Project Manager/Senior System Administrator experience in Installation, Deployment, Configuration and Maintenance of Windows 2003/2008.
• Managing the shift schedule, and the SLA Metrics, recruitment, budgeting, vendor management etc.
• Work with the project team and key stakeholders to devise best practices and continuous improvement of project delivery across the enterprise.
• Assess project issues and identify solutions to meet productivity, quality and customer goals.
• Manage resource allocation across multiple projects including tracking resources bandwidth and forecasting future availability for scheduling new projects.

• Guarantee the attainment of key milestone by proactively tracking metrics and projects outputs.
• Synchronize the efforts of major initiatives involving multiple groups and departments.
• Offer input and feedback on growth and development opportunities for juniors.
• Manage staffing process and appraisals.
• Conduct planning and operational readiness assessments to provide and effective transitions in to production.
• Experience administrating VMware ESX 5.0
• Responsible to overview the installation, configuration, maintenance and integrity of operating system hardware and software.
• Hands-on experience with Server/PC hardware integration, troubleshooting
• Experience in performing Administration for Microsoft Windows 2000 Standard/Advanced Server, Windows 2003 Standard/Enterprise Server and Windows 2008 Standard/Enterprise Server.
• Responsible for remediation of the issues identified by an internal Audit
• Prioritize and schedule work according to the risk level of the audit issues.
• Planning, coordinating and implementing the remediation of Audit issues by discussing with Business owners/Application Owners/Business Contacts/Application Contacts and help them understand the underlying issues with respective applications/FSS referenced by the Internal Audit.
• Advanced knowledge of Installation and configuration of multi-user operating systems.
• Installation and provisioning of Citrix Web Servers
• Support environments such as testing, demo, development, implementation, Production support and Schedule on call support on a rotation basis
• Strong communication and people skills, both written and verbal. Able to assess and resolve client issues quickly. A proven record of reliability, the ability to perform under time constraints, and good judgment under pressure.
• Installing Xen App 5.0 / Citrix Meta frame presentation server 4.0 and 4.5, manage the farm through Presentation Management Console and Access Management Console.
• Implementation, Publishing Testing of applications on a Citrix Presentation Server XenApp
• Experience in delivering software, software updates, patches, Hot fixes using Altiris 7.1
• Building new Physical Virtual server's builds based on customer requirement. Performed multiple Physical to Virtual P2V migrations
• Providing comprehensive documentation for system builds/Change Implementations
• Incident and problem management using ITIL framework
• Change and capacity management.

Confidential

Infrastructure Project Manager

• Assess project issues and identify solutions to meet productivity, quality and customer goals.
• Manage resource allocation across multiple projects including tracking resources bandwidth and forecasting future availability for scheduling new projects.
• Guarantee the attainment of key milestone by proactively tracking metrics and projects outputs.
• Conduct planning and operational readiness assessments to provide and effective transitions in to production.
• Managing the delivery metric for Tape operations.
• Managing the shift schedule, and the SLA Metrics.
• Overview/Checks Netback up for the Tapes and monitor real time.
• Managing the daily dashboard and monthly billing.
• Trained the contractors in GSM Global service manager application from IBM.
• Manage staffing process.
• Manages the Mini and Major audit to make sure that all the tapes are accounted.
• Takes care of the hard drive destruction for security reasons.
• Track document Tivoli Storage Manager TSM software errors
• Overview Monitor scratch thresholds
• Monitor drive status, messages availability
• Update and document user requested retention period change
• Document any media errors for auditing and replacement
• Overview monitor cleaning tape levels
• Meetings with the client leader for business proposals and process enhancements.

Confidential

Infrastructure Project Manager

Job Responsibilities:

• Worked as an Application Project manager for Compuware Changepoint-MasterCard Corporate Service Desk. Administration
• Leading managing operations for a 15 member team.
• Supporting all types of Windows Operating System issues. Administration
• Installing software, upgrading and maintaining Operating System.
• Coordinate hardware and software installations and upgrades: to ensure work is performed in accordance with company policy.

• Troubleshooting Operating System bugs: Iterating Startup and Shutdown.
• Lotus Notes Domino and Sametime software. Administration
• Remote connection Issues VPN .
• Server outage.
• Blackberry Issues Synchronizing with the server .
• Telecom Issues L1- PABX Management AVAYA Definity
• Oracle Financials support.

Confidential

Project Lead

Job Responsibilities

• People management
• Supporting all types of Windows Operating System issue.
• Lotus Notes client, Outlook.
• Desktop and Laptop issues.
• ISP issues.
• Handling a team of 10 for Verizon E mail support.
• All software and hardware Issues.
• Desktop / Laptop Support
• New Systems Imaging.
• Move, Add, Changes.
• Phone Support
• Wireless Support
• Tape Backup
• Printer Support
• Active Directory
• Outlook Support
• User Training
• VPN Support

Confidential

Technical support Engineer

Job Responsibilities:

• Handling all types of laptop and desktop issues.
• Hardware driver installation.
• Trained employees for Revenue generation for Hp Sales.
• Remote assistance for the end user's.
• Operating system installations WIN Xp and WIN Vista
• MS outlook support
• People management
• Supporting all types of Windows Operating System issue.
• Lotus Notes client, Outlook.
• Desktop and Laptop issues.
• ISP issues.
• Handling a team of 10.
• All software and hardware Issues.
• Desktop / Laptop Support
• New Systems Imaging.
• Move, Add, Changes.
• Phone Support
• Wireless Support
• Printer Support
• Active Directory
• Outlook Support
• User Training
• VPN Support.

Confidential

Tech Support

Job Responsibilities:

• Handling all types of laptop and desktop issues.
• Hardware driver installation.
• Handling all types of ISP support.
• Internet trouble shooting for the end user.
• Handling Modem Router issues.
• Wireless Support
• Printer Support
• Active Directory
• Outlook Support
• 24/7 on call support

Confidential

Customer Care Executive

Job Responsibilities:

• Support for the postpaid customers.
• GPRS support.
• MMS support.
• Technical issues with GPRS.