Experienced project manager offering years of success leading all phases of diverse technology projects implementing LEAN Six Sigma methodologies at a Fortune 500 company, to streamline processes, decrease deficiencies and minimize risk events. Possess a passion for providing compelling customer experiences to meet all requirements using the most influencing, effective, and efficient way.
Business strategist plan and manage multiplatform projects aligning business goals with technology solutions to drive process improvements, competitive advantage and bottom-line gains.
Excellent communicator leverage technical, business and financial insight to communicate effectively across diverse audiences within and outside of the team, client executives, and their respective teams.
Expert in agile and waterfall project management methodologies. Able to manage large project teams and known for high-quality deliverables that meet or exceed timeline and client expectations.
Skills Summary
Project Management:
Scrum Master
Agile
Waterfall
System Migrations/Integrations
Enterprise wide Implementations
IT Project Lifecycle:
Requirements Analysis
Costing Budgeting
Project Scheduling
Testing/QA/Rollout/Support
Process Documentation Development
Process Improvement
Leadership:
Cross-Functional Supervision
Team Building Mentoring
Client Relations Presentations
Business IT Planning
Vendor Management
Professional Experience
Senior Process Manager
Project managed large scale initiative involving the creation of new platform and subsequent migration of customer data to new platform.
Lead critical process design and improvement projects for internal and external clients.
Develop and maintain regular reporting, performance metrics, and status reports for key initiatives.
Monitor process performance, identify trends.
Vendor liaison developing budget forecasts models and monthly invoice approvals.
Apply qualitative and quantitative lean/six sigma tools and methods.
Develop risk assessments, synthesizes forecasts, design performance metrics and controls to mitigate risks, and monitor processes to assure peak performance.
Serve as subject matter expert and lead process work streams for cross functional projects.
Coordinate monthly beta and production release validations while managing defects on both the OLBV and OLBR web platforms.
Confidential
Project Analyst Consultant
Work with Product Specialist to determine EOS team bandwidth and story allocation.
Collaborate with the team in obtaining Scope and Requirements needed for each release.
Assist PM's in creating release schedules with integrated team timelines.
Assist PM's in submitting Project milestones, budget updates, as well as Project closing in Clarity.
Manage project status reports using Excel 2007, MS Visio, and MS Project 2007.
Confidential
Project Analyst
Coordinated user access migration for Confidential Securities and AG Edwards Users.
Provided support to the HQ Consolidation Interim Access Process.
Daily contact with Implementation Managers across multiple lines of business to ensure user access migration projects were processed correctly and within agreed upon SLA.
Audit the work of other analyst to ensure quality control standards and Service Level Agreement achieved.
Manage project status report and tracked deliverables daily using Excel, Access 2007and MS Project 2007.
Early Career
Indirect Account Executive Clearwire
Managed the company's relationships with Confidential for the Confidential Market. Created and managed monthly project plans which drove my group to become the first channel to consecutively meet corporate sales goals for the region.
Unit Manager
Managed a team of 15 CSR's with dual data entry and inbound call responsibilities and led Special Projects and deliverables. I trained and certified all new hires' in Customer Capture CSR responsibilities as well as created training objectives and adjustments based on current department responsibilities and needs.
Additional Skills
Exceptional people skills, solid PC Windows Mac skills. Strong skill set in Microsoft Suite including Live Meeting and Video Conferencing . Optimal collaborative, problem solving, public speaking, and time management skills.
Privacy Policy
