Summary of Work Experiences

Experience as PeopleSoft Security Administrator, IT compliance, network administration, and computer systems support. As an IT Security and Audit professional, capabilities include applying COBIT and ITIL best practice frameworks, detailed security administration and the complete system development life cycle, and monitoring of security and application controls. I have additional related experience in IT SOX, HIPPA compliance, security audits and testing. Key applications include iKnowMed EHR, Workday HCM, Oracle, PeopleSoft Human Capital, Financial Systems ERP, Oracle E Business, Siebel CRM, and Workday HCM. Industries of experience include security and controls testing for human capital consulting and outsourcing solutions corporations, healthcare organizations, and oil and gas companies. Considered and applied regulatory requirements of Sarbanes-Oxley and HIPPA compliance.

Professional Experience

Confidential

Sr. ERP Security Analyst/Team Lead/Project Lead

• Participates in change management meeting to add value and security perspective and awareness of impacts to operational changes proposed. Contributes ideas for building efficiency within the department and business units.
• Coordinates business owner process approvals and authorization for requisition approvals, invoice approvals, employee time approvals, user provisioning.
• Performs IT application audits, SOX self assessments, and security role re-certification reviews to ensure the appropriate levels of access are being granted to users to effectively perform their job duties. Further responsibility includes working with the business owners to identify any risks of the security and access defined for the business processes and to reduce excessive access granted to the users.
• Manages and generates weekly security reports of the security incidents in the Heat incident handling tool to reduce the number is security issues and defects and enhance application controls and monitoring.
• Actively provides PeopleSoft security subject matter expertise to the internal audit team to assist in evaluating the adequacy and effectiveness of the application controls that should be monitored annually.
• Provided both technical and functional support for PeopleSoft Financials, PeopleSoft HR, and Workday HCM.
• Core team member for the EIB uploads, implementation and integration of security and business processes for Workday HCM, Payroll, Time Tracking Absence Management and Compensation Modules.
• Investigate and resolve IT issues and complaints from end users, business owners, and stakeholders.
• Responsible for coordinating with IT support teams on major incident management issues using ITIL best practices.
• As team lead, responsible for implementing, supporting security, procurement system and upgrades, performed user recertifications, and cybersecurity assessments, troubleshooting and upgraded PeopleSoft HRMS, PeopleSoft Financial systems, and Workday HCM. Also supported and maintained other applications such as IKnowMed EHR. Managed and performed change management of security initiatives and business process changes for PeopleSoft HRMS, PeopleSoft Financials, and Workday HCM. Managed security application project initiatives, procurements, and change management impacts to business applications, processes and supplier management day-to-day planning, audit schedules, risk management, compliance, and operation and problem-solving so that the team meets it required level of service for production.
• Maintains security documentation including migration requests, security component and object standards and definitions, the weekly status reports. Creates and maintains security admission procedures for each application.
• Develops and distributes quarterly security audit reports to the business owners for review and signoff.
• As the Security Administrator and team lead, my role involves the creation, modification and terminations security of users for iKnowMed EHR, PeopleSoft, Oracle, Siebel, and additional medical systems.
• PeopleSoft functions include create, and modify the roles and permission lists, updates to row level security, processes, and query security. Manage dynamic groups for PeopleSoft Time and Labor Security. Create ad hoc reports based on requests for additional security information.
• Participates in projects that will have an impact on the application security.
• PeopleTools 8.52, PeopleCode 8.5, PS Query, Cobol, MS SQL Server, Active Directory, Windows Server.

Confidential

Manager of Network Operations Center

• Managed and assisted in development of the acceptable major incident management procedures to be followed by IT staff in resolving network related issues.
• Key team role for the Remedy implementation project. Primary responsibility included the installation and data structure requirements and value data population in the new Remedy incident handling tool.
• Presided over and managed Change Management and created and enabled reinforcement mechanisms and celebrations of success.
• Developed and maintained a network infrastructure that will meet all service level requirements and provide additional capacity for growth.
• Applied a structured ITIL major incident management and change management approach and methodology for the people side change caused by projects and change efforts.
• Develop a change management strategy based on a situational awareness of the details of the change and the groups being impacted by the change.
• Identified potential people-side risks and anticipated points of resistance, and developed specific plans to mitigate or address the concerns. Key responsibility involved the documentation, tracking of potential gaps and risks, and status of mitigation steps to reduce these risks.
• Conducted readiness assessments, evaluate results and present findings in a logical and easy-to-understand manner.
• Developed a set of actionable and targeted change management plans including communication plan, sponsor roadmap, coaching plan, training plan and resistance management plan. Went to support the execution of plans by employee-facing managers, business leaders, and stakeholders.
• Conducted active and visible coaching to change sponsors executives leaders.
• Created and manage systems metrics to track adoption, utilization and proficiency of individual changes. Identified resistance and performance gaps, and work to develop and implement corrective actions.

Confidential

Lead Client Security Analyst

• Team Lead of five employees including first level of support located in Gurgaon, India to provide production security issue resolution.
• Served as the liaison between the business and IT departments supporting global accounts for companies located all over the world. Worked with developers to implement changes in production.
• Met with business team to determine requirements and define new process flows for the new teams. Gathered requirements for newly created teams and what business application and environments are necessary for proper job performance. Developed and enforced policy regarding the mandatory security procedures. Documented functional/training procedures and implement changes to security procedures. Instituted security policies as dictated by business need. Regularly met with internal and external auditors to perform security walkthroughs and assist in documenting the test plans and mitigating findings. Ensured SOX/SAS70 audit compliance by performing monthly, quarterly user audits. Develop and maintain documentation for audit compliance. Performed Business Impact Analysis and Cost/Benefit Analysis for potential tools, applications, hardware, and system solutions. Chaired weekly meetings on various client issues. Worked with stakeholders to identify and moderate risks. Created new roles, maintain segregation of duties and ensure appropriate access levels for applications maintained across product/business lines. Structured roles/permissions according to design specifications and user specifications. Managed Siebel queues to disseminate, track, and evaluate security requests receive by Client Security. Implement modifications to current request processes. Participated in functional testing. Implemented and tested changes to online request processes.

Confidential

Sr. Technical Analyst

• Diagnosed and resolved software issues and defects. Accurately interpreted and fulfilled customer requirements to achieve customer satisfaction.
• Provided third level end user support.
• Worked with network and application support team to resolve technical issues.
• Created and maintained support roles and permissions lists based on functional specifications and security requirement requests.
• Coordinated with analysts/programmers to evaluate, modify, test, debug, maintain applications. Performed user acceptance testing for
• Performed parallel testing and functional testing during PeopleSoft upgrades.
• Administered PeopleSoft security to create, modify, and delete the security of users.
• Identified and managed problems, determined root cause, and initiated corrective action and risk mitigation where applicable.
• Provided support for AS/400 Mainframe, E-Procurement, PeopleSoft, VPN connectivity, Blackberry, and other applications.
• Documented new/existing functional processes and procedures, as well as created knowledgebase articles related to previously undocumented resolutions. Worked on business process re-engineering initiatives.
• Established and maintained cooperative working relationships and an effective system of communication within the organization.
• Developed training and technical documentation and performed end user training.
• Facilitated weekly continuous improvement meetings with business users to identify enhancement requests and production support issues.
• Participated in weekly production support meetings with IT. Maintain issue and development task list documentation and status reporting on issues and enhancement request of business users.