Program Manager Resume Lakeland, FL - Hire IT People

Objective

A position that will utilize and challenge my skills while providing an exciting work environment with constant learning opportunities.

PROFESSIONAL EXPERIENCE

Confidential - Lakeland, FL

Program Manager

Responsibilities:

Implement and maintain audit processes and standards that ensure compliance to jurisdiction regulations, software development lifecycle compliance (SDLC) and customer expectations.
Collaborate with management staff to identify audit requirements, measures and strategy.
Present written or oral reports and technical information as needed internally and externally.
Identify and evaluate internal and external trends impacting customer experience and organization products and services.
Contribute information and recommendations to strategic plans and reviews to ensure compliance to jurisdiction rules and regulations.
Forecasts financial impact on action plans.
Communicate audit results to organizational departments, teams, individuals and coaches in the utilization of best practices to ensure successful outcomes.

Confidential - Lakeland, FL

Operations Supervisor

Responsibilities:

Manage a workers compensation bill review team of 21 multilevel analysts, scanning staff and data entry personnel.
Engage in client and management team meetings, stewardships and presentations.
Advocates customer needs or instructions and assures that such are being followed at the client’s request.
Perform client banking duties, wire transfers, reports and check reconciliation.
Coordinate efforts with offsite/out-of-state teams and upper level management to ensure performance and development expectations and meet deadlines.
Facilitate continuous learning and skill development for new team members as well as existing members promoting knowledge and growth.
An understanding of the full bill review system and revisions.
Review bills for quality assurance.
Look up and validate medical procedure fee schedules per state, research and apply as necessary and relay changes to the analyst teams.
Interview and hire new staff; perform disciplinary duties and necessary terminations.
Ensure accuracy and timeliness of employee information provided to payroll.
Multi-tasking and organizing projects.

Confidential - Marion, IA

Administrative Assistant/Optical Management

Responsibilities:

Managing one of three optical departments.
Accounts receivable and account collections.
Preparation and processing of insurance documents.
Front Desk, scheduling appointments and patient recalls, filing, resolving customer issues.
Marketing products and services, including cold calling and follow-up.
Eye health exam preparation and special testing.
Inventory maintenance and ordering for glasses dispensary.
Order office supplies and maintain office equipment.
Provide positive suggestions for frame selection with patients.
Frame adjustments, lens insertion, PD & seg measurements.

Confidential - IA

Manager

Responsibilities:

Conducted all aspects of office duties incurred in farming, sublet trucking and custom dozing, excavating and tiling businesses.
Sales research and service presentation.
Directed livestock management, purchasing and marketing.
Accounts payable and receivable and account collections.
Extensive workload and constituent scheduling.
Processing tax preparation documents in accordance to accounting firm requirements for filing.
Maintain commercial truck documentation, logs and licensure.
Products and supply review and purchasing.
Federal grant document preparation and maintenance.
Software, GPS mapping and technical hardware implementation.
Equipment operation and maintenance record keeping.

Confidential

Executive Assistant/Marketing Manager

Responsibilities:

National executive search division marketing materials preparation for school district, municipality, college and technical institute top administrator recruiting.
Assist over 70 search firm Confidential nationwide in recruiting qualified candidates for executive openings.
Preparation of district and union employee salary and benefits negotiation proposals, offers and arbitration positions.
Schedule meetings and interviews as well as mediation, arbitration hearings and negotiations respectfully.
Accounts payable and receivable as well as past due account collections.
Extensive customer service and public relations.