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Consultant - Data Governance/ Ccpa And It Security Program Manager Resume

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Los Angeles, CA

SUMMARY

  • An IT executive with expertise in the design, delivery and operation of cost - effective and high-performance large-scale Network, IT Infrastructure, Security, Application Support, and Governance oversight.
  • Provided guidance on developing, implementing and effectively managing security processes and programs (BCP, Incident Response Planning, Risk Management, Vulnerability Management, and Privacy)
  • Developed IT Security Governance structure to reduce risks in business processes, enhance information security, and comply with regulatory requirements
  • Extensive knowledge in Network, architecture of hybrid cloud, virtualization, and BCP.
  • Extensive Program and Project Management experience on multi-million dollars programs and projects with usage of Earned Value Management techniques providing positive ROI.
  • Extensive knowledge in implementation of the Security Program’s risk and control framework and global IT Risk strategy and ensure early recognition of new IT developments and/or risks.
  • Ensure that core IT processes meet business and regulatory control objectives.
  • Proficient in building culturally diverse, team-centered operating units, with excellent business process and strategy development skills.
  • Extensive experience in Business Process Improvement (BPI) to enhance incident management, chronic management, capacity management, monitoring, Problem Management, and root cause identification.
  • Strong analytical and investigation skills with an ability to resolve issues in a high-pressure & time critical environment.
  • Possesses leadership skills and the expert knowledge to identify opportunities for change and the ability to convey the need for change.
  • Strong collaboration, negotiation, and relationship management skills with customers, partners and venders at all management level.
  • Continually seeks and capitalizes upon opportunities to increase internal client satisfaction and deepen client relationships

Areas of Expertise

  • Strategic Planning
  • VMWare, Hypervisor, XenApp
  • Program / Project Management
  • Financial Planning and Mgmt.
  • Talent Development
  • ITIL, COBIT, and Six Sigma
  • Cloud Computing (Azure, AWS)
  • IT Infrastructure Architecture
  • Hyper Convergence
  • SDN, SDLAN, and SDWAN
  • IT Security oversight and Mgmt.
  • Business Continuity Mgmt.
  • Organizational Planning
  • SOX IT GCC, HIPPA, CCPA, FERC
  • DevOps
  • IT and Business Strategy Alignment

TECHNICAL SKILLS

  • DevOps
  • Azure
  • AWS
  • VMWare
  • Citrix XenApp
  • MS Windows 2016 Servers
  • SCCM
  • Cisco IOS
  • F5Load Balancer (3DNS)
  • Checkpoint
  • SAP
  • Oracle
  • MS SQL
  • Documentum
  • Windows
  • Novell
  • AS400
  • UNIX
  • Linux
  • SAN
  • Virtual Server
  • Active Directory
  • MS Exchange
  • HP OpenView
  • Service-Now
  • Remedy
  • Heat
  • Gigabits Ethernet
  • Fast Ethernet
  • Token Ring
  • FDDI
  • ATM
  • Frame Relay
  • XDSL
  • ISDN
  • X.25
  • TCP/IP
  • IPX/SPX
  • IPv6
  • WLAN
  • VoIP
  • FoIP
  • AppleTalk
  • VPN
  • SNA
  • Dec LAT
  • NetBIOS

PROFESSIONAL EXPERIENCE

Confidential, Los Angeles, CA

Consultant - Data Governance/ CCPA and IT Security Program Manager

Responsibilities:

  • Directed planning, budgeting, vendor selection, and quality assurance efforts for all related projects.
  • Worked closely cross numerous teams to improve data and information governance and developed data structures to ensure end-to-end data quality through upstream and downstream data channels.
  • Supported the development, communication, and implementation of data governance processes, polices across functions.
  • Provided thought leadership and participated with projects that involve data flows and processes.
  • Provided a comprehensive data quality service by working with IT and business owners to orchestra the data profiling, data definition, data validation, and data cleansing basing on the data roles and responsibilities.
  • Supported and advised the development for managing the synchronicity between multiple applications with IT and business owners.
  • Worked closely with IT and Internal Audit team to implement appropriate controls and information security policies.
  • Liaise with various departments regarding information governance and data quality issues by providing advice, guidance, and solutions to issues.
  • Identified and reported out potential risks of data and information.

Confidential, Agoura Hills, CA

Vice President of IT Operations, Infrastructure, and Security

Responsibilities:

  • Oversaw the end-to-end Operations of 76 applications including infrastructure, hybrid Cloud, Network, and security with over 30,000 users.
  • Managed staff of 42 employees with 5 direct reports. Oversaw operation of IT Infrastructure, Security, Project Management, Change Management, Incident Management, Problem Management, System Administration and Network.
  • Developed Policy and Procedures for Event Management, Incident Management, Monitoring Tools Configuration, KPI development, Problem Management, Root Cause Analysis, and Redesigned helpdesk call handling processes.
  • Achieved 60% reduction in incidents, 75% improvement in incident resolution, and reduced the average number of open tickets by 80%.
  • Conducted Threat and Risk Assessments and IT Security reviews to assess business and technology risks within the current operating model
  • Led development and implementation of global security policy, including policies and standards related to access control, data security, disaster recovery, and business continuityfor Mortgage Applications.
  • Member of a security team to review Data Centers Security through in-depth analysis and implementation of PCI & ISO/IEC 1 000 Series Compliance; incorporated Business Continuity Plan and Disaster Recovery policies.
  • Led engagement and remediation of internal and external regulatory and IT general controls audits for a number of mortgage applications and pursuant to remediation of a few critical gaps, subsequent audit examinations resulted in 0 audit findings.
  • Led compliance oversight on maintenance, monitoring and security of network and Infrastructure systems.
  • Oversaw the Reduction of infrastructure OPEX by $40M (20%) for the business unit through more efficient use of hardware, infrastructure consolidation, virtualization, and cloud computing.
  • Managed large-scale deployment and migration of 5968 servers from Utility Compute VM platform to Apphost cloud across 245 applications.
  • Designed and Implemented High Availability for applications utilizing VM, and container and in hybrid cloud.
  • Led maintenance of the hosted application and database servers, patchmanagement, software and security update. Ensured the highest levelsof securityand stability are maintained to protect customer,assets and staff.
  • Stabilized and achieved high system availability for a mission critical high-volume Operational Data Store application from 85% to 99.99% within 6 months.

Confidential, Agoura Hills, CA

Sr. Manager, Centralized Reporting Security and Governance Oversight

Responsibilities:

  • Led a team to re-assess Servicing Centralized Reporting department’s key work processes, optimize them, and then operationalize newly designed processes.
  • Conducted Threat and Risk Assessments and IT Security reviews to assess business and technology risks within the current operating model
  • Implemented the end-to-end request to delivery governance Processes for Internal and External report requests which resulted in 75% improvement in Efficiency and 100% in reporting accuracy.
  • Created a centralized documentation repository that documented report generation process and captured vital information for approximately 750 recurring monthly reports.

Confidential, Agoura Hills, CA

Sr. Manager, Enterprise Content Imaging Security and Engineering

Responsibilities:

  • Improved Enterprise Content Imaging Department Infrastructure Security, Server Administration, and Patching process efficiency by 40%.
  • Led a SWOT team to conduct Threat and Risk Assessments of department’s key work processes, optimize them, and then operationalize newly designed processes.
  • Created dashboards and reports on key metrics, to communicate progress.
  • Led migration of 1200 servers from Countrywide Datacenter to Confidential Datacenter
  • Led the design and Implementation of Disaster Recovery plans for all ECI application systems.
  • Identified each application DR rating, coordinated DR schedule and executed the plan.

Confidential, Anaheim, CA

Managing Director of IT Operations, Infrastructure and Security

Responsibilities:

  • Managed worldwide infrastructure operation with over 250 locations.
  • Managed venders and partners relationship.
  • Led effective and rigorous operational oversight of Production Support and infrastructure.
  • Oversaw and directed the IT Application Support, Network and Infrastructure Support, Governance and SOX Audit, and Project Office.
  • Led IT Security, Governance, and SOX audit team in all phase of audit.
  • Designed and implemented operational governance and program offices to improve efficiencies and accountability through increased work ownership as well as individual accountability to high priority deliverables within budget.
  • Worked closely with Auditors to remediate all audit finding.
  • Led Implementation of ITIL Service delivery and Service Management. Led development of SLA and OLA for applications Support, Network Infrastructure, and Systems Support.
  • Developed Policy and Procedures for Event Management, Incident Management, Monitoring Tools Configuration, KPI development, Problem Management, Root Cause Analysis, and Redesigned helpdesk call handling processes.
  • Project resulted in 60% reduction in incidents, 40% staff reduction, 75% improvement in incident resolution, reduced the average number of open tickets by 80%.
  • Managed budget of $9.5Million and staff of 35 Project Managers, administrators, engineers, and analysts with 5 direct reports.
  • Spearheaded business process improvement based on six sigma methodologies and delivered significant cost savings by reducing service level agreement credits.

Confidential, Universal City, CA

VP of IT Operations, Infrastructure and Security

Responsibilities:

  • Management and Technical Consultant to various CIOs and IT Executives.
  • Managed nationwide and global LAN and WAN design and implementation, Application support, IT Infrastructure and Security organizations budgets ($2M-$15M).
  • Managed staff of 60 Application Support, Network and security Engineers, project managers, IT Managers, System Administrator and Quality Assurance.
  • Managed vender’s relationship with Compaq, Cisco, HP, Dell, Microsoft, SAP, IBM, Oracle, etc.

Confidential, Westlake Village, CA

Senior Manager of Production Support and Network Infrastructure

Responsibilities:

  • Managed Application support team and network infrastructure with twenty-five locations and eight thousand users.
  • Managed staff of twenty-four Analysts, Network Engineer, System Administrators and Project Managers.
  • Developed architectures and plans for enterprise wide tactical and strategic requirements, systems definition and feasibility determination within a complex systems environment.
  • Led design and implementation of central 24/7 call center to accommodate 900 PC Analysts utilizing Avaya PBX and Remedy Helpdesk

Confidential, El Segundo, CA

Network Operations Manager

Responsibilities:

  • Managed network infrastructure and Security operation at Los Angeles Air Force Base.
  • Managed staff of 18 Network and security Engineers, System Administrators and Project Managers.
  • Planned and implemented procedure for disaster recovery.
  • Active member of IT strategic planning group, which dictate the IT architecture 5 years into future.

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