SUMMARY

• 15+ years of increasing responsibilities in the IT industry. Strong foundations in the IT industry.
• Project management & ITIL foundation background backed with hands on experience.
• Analytical ability, strong leadership combined with extensive experience in conception and execution.
• Recognized for powerful communications skills, handle high - pressure situations in a professional and effective Manner.
• Effective, Excellent forecasting, planning and organizational skills.
• Expertise in business administration, record keeping, planning policies, procedures, researching, scheduling, and related responsibilities to ensure productive operations.
• Open minded. Operate well in a free, unstructured environment. Bring new life to conventional methods.

PROFESSIONAL EXPERIENCE

Confidential

Project Manager

Responsibilities:

• Working with the infrastructure PMO to Perform the role of PM Co-Ordinating, reporting to the lead Technology Project Manager under the directive of SVP.
• Successfully followed PMO best practices, Organized / participated in weekly Project team meetings, created Projects forecasts, worked on financing…etc.
• Work with Server Technical Support Analysts and Database Administrators to plan the manual or automated remediation of the set of servers and databases assigned to the Implementation Co-Ordinator.
• There may be 2000+ servers in the set.
• Liaise with application development team and business application owners to establish dates to perform the remediations on the servers
• Prepare a schedule for the remediation of all servers in the set.
• Manage risks and issues
• Report weekly progress and status of risks and issues to the lead Technology Project Manager
• Prepare checklists for implementation of the remediation actions.
• Remediation of non-production & production servers according to agreed-on & arranged time frame & schedule with all stake holders
• Follow-up to resolve any fallout issues from the remediation of more than 800,000 servers
• Communicate with senior management on the progress of the project

Confidential

Sr. Infrastructure Engineer / Associate Project Manager

Responsibilities:

• A joint project between Confidential & Confidential to upgrade all bank platforms from Wintel XP to Wintel 7 Ent including branches.
• Successfully participated in planning and execution of major infrastructure projects in the Bank (network and enterprise).
• Successfully supported - as part of a team - bank production environment as well as PAT, UAT Environment.
• Successfully implemented Designed & Engineered AD GPO per business needs
• Supported PAT, UAT & PROD. Implementation for the enterprise
• Successfully participated in Projects initiation, planning, implementation and closing
• As part of infrastructure team, reviewed and adjusted the existing AD setup
• Successfully Participated in Enterprise XP upgrade to WIN 7 on Intel platforms. contributed to the planning of the WIN 7 deployment which included application compatibility with Internet Explorer 11 Enterprise.
• Successfully built and supported Virtual machines using VMware on ESXi (5.X & 6.X) and hyper-V on Wintel 2012 O.S. bare metal (type 1 & 2 hypervisor) and applied firmware and microcode updates.
• Custom designed SCCM & Altiris packages / solutions for the Bank
• Effectively led new initiatives to improve LOB’s of the Bank
• Successfully supported and managed incidents along with application deployment work
• Successfully met the deadlines set by business on high visibility / high risk major projects
• Effectively engaged in Wintel 10 preplanning and provisioning for upcoming migration
• Effective in depth exposure to cloud services & service providers dealing with other teams
• High experience with different network protocols including: DNS, RPC, TCP, IGMP, SNMP,DHCP, BGP
• Successfully automated processes by scripting: VB, Bat, power shell.

Confidential

Issue Manager / IR ISL

Responsibilities:

• A joint project between Confidential & Confidential to migrate Datacenter from OCC to SCC with 45 waves
• Successfully participated in the Migration waves (3000+ servers) as Issue manager to lead and co-ordinate issue resolutions.
• Successfully participated with the infrastructure team in the transformation & migration initiative to plan and implement the new network infrastructure
• Successfully as an Issue manager supervised, coordinated with different teams, admins. To resolve issues, arise during migration, especially P2P, P2V and V2V migrations.
• Effectively also worked on coordinating and liaison between upper management and execution teams.
• Successfully used Confidential tools UCMDB, eMPIR, One Source, ZEKE to build templates, Instructions.
• Successfully deployed & managed Confidential Security Directory for existing & new servers.
• Part of the ISL (Instruction Set Lead) responsible for writing migration instructions to move data center from OCC to SCC (PAT, UAT)
• As part of the IR team, we were responsible for writing migration templates, modifying them for migrating over 3000 servers
• The process included discovering the servers, preparing the migration scripts, participate in the cut over process.
• Template Instructions were created in T-, T0, T+ and Backout timeline
• Template / Instructions were customized according to each server’s configuration: SQL, TSM, NAT, DB2, WAS, MQ,IIS, .NET…….as well as HW config.
• Instructions checked by QA team before obtaining Wave Managers approvals.
• Effectively used Confidential tools: eMPIR, UCMDB, Jupiter, OneSource to write scripts for the migration.
• Effective in depth exposure to cloud services & service providers dealing with other teams
• High experience with different network protocols including: DNS, RPC, TCP, IGMP, SNMP,DHCP, BGP
• Successfully automated processes by scripting: VB, Bat, power shell.

Confidential

Senior Data Centre Engineer

Responsibilities:

• Successfully led & managed a team of 3 people (onshore) and 10 people (offshore) and liaised with LEAN management
• Successfully participated in the Datacenter estimating, designing, implementation and migrations of datacenter (including Wintel, Unix and other O.S.). Especially dynamic data: AD, SQL, Exchange, Web application. Used VMware converter to migrate physical to virtual servers (P2V) &(V2V) static data servers.
• Effectively involved in Confidential Global Delivery Framework, applying knowledge of NOC ( Confidential & Customer) operations protocols utilizing ticketing and problem / management processes (CA, manageNOW, JIRA, footprints.).
• Effectively involved in the infrastructure planning, integration and deployment of new servers’ components, attending project meetings to understand business requirements, work with team members to design, implement the requirements
• Successfully Custom built Wintel O.S. 2003, 2008, 2012, R2. Using CBMR and deployed using Confidential director, SCCM.
• Successfully deployed & managed Confidential Security Directory for existing & new servers.
• Effectively kept monitoring, patching and track of inventory using Confidential & MS tools (Director, SCOM, WSUS.).
• Successfully installed the pre-requisites for SCCM: Schema & AD extension, IIS, WebDAV, WSUS, configured SCCM sites, boundaries, AD integration & publishing, discovery methods, SQL, WSUS integration and dependencies.
• Successfully Monitored and adjusted server workload trends to ensure optimum utilization of server resources.
• Effectively Supported application, troubleshooting, enhancements, maintenance and provided technical support on software issues remote management & administration using RDP, Citrix, VNC.
• Successfully automated processes by scripting: VB, Bat, power shell.
• Successfully identified barriers and suggested strategies to overcome them and maintained an appropriate knowledge of updated technology and ensured effective system design and implementation.
• Successfully met aggressive SLA, Experience with change management processes, Experience with problem management processes, Experience supporting different functional groups in an operations/infrastructure setting
• Backup & restore, modify O.S. as needed, helped troubleshooting apps. (Exchange 2003, 2007, 2010 & SQL 2005, 2008, 2012, TSM, MS-clustering.).
• Successfully Built/updated all infrastructure & evaluated, selected and applied emerging tools and techniques and supported the development of business/technology proposals.
• Successfully worked on clients’ adherence to IT security rules and best practices. Assisted in auditing finding and complying with Confidential security policies, aligning business objectives, technical capabilities and physical infrastructure.
• Successfully ordered, assembled, racked up, installed, built up custom servers and supported the infrastructure for more than 6000 Confidential servers (e-Series, Blade Center, x-Series, etc…….) running Wintel 2000, 2003, 2008 & R2, Linux (RH) O.S. within the CDC for clients such as: GM, Air Canada, University of Alberta, Confidential, Bell Canada, Confidential, Aldo, Rogers, OMERS……
• Effectively participated in business cases cost estimations (HW life cycle, resources, SDLC, PMLC)
• Successfully support Cisco routers / switches, VOIP products (Nexus 5000 & 7000, CAT 3650 & 3850)
• Successfully supported, configured, managed EMC storage, iSCSI, FC cards & Switches
• Successfully built and supported VMware machines on ESXi (4.X & 5.X) and applied firmware and microcode updates.
• Successfully Participated in consulting, influencing and architecting solutions and delivered complete solutions applying business delivery processes & technologies.
• Successfully & effectively participated in RCA analysis to evaluate, resolve and avoid recurrence in future.
• Effectively documented changes and steps taken in business standard wherever there were lacks of documentations.
• Successfully assessed enterprise risk with proper recommendation on mitigation with proven Ability to work/liaise effectively with business, IT stakeholders.
• Successfully architected, designed, implemented the migration of 400+ users from SAMBA environment to Wintel 2003 AD
• Effectively communicated & coordinated with Confidential senior management during projects implementation especially re-planning, re-prioritizing, re-allocating resources to adjust to business changes.
• Participated in all aspects of IT operations including networks, HW / SW upgrade, datacenters, application support, Change Management, Problem Management, SDLC, PM, ITIL, securing assets.

Confidential

Enterprise Platform Support Engineer

Responsibilities:

• Successfully wrote and participated in writing 3 KB (knowledge Base) articles for Wintel 2000 & Wintel 2003, Wintel 2003 R2, SBS
• Successfully provided Support for Confidential Products for clients as part of Confidential PSS Team working on support calls escalated by first tier engineers and updating CRM.
• Effectively used support and built-in tools such as ADSIedit, LDP, replmon to scope and troubleshoot issues.
• Effectively resolved & troubleshot Directory Service problems, GC, FSMO roles, schema problems, seizures, Group policy, security policy problems, FRS & DFS (Wintel 2003 R2) replication problems, Terminal server, Exchange (5, 5.5 & 2007) issues, Kerberos, secure channels.
• Effectively resolved & troubleshot Directory Service migration (NT to AD), implementation, VERITAS netbackup problems.
• Worked with other Confidential support engineer groups (Performance, Networking, SMS, Exchange, SCOM, Setup) to resolve problems, PKI problems, DNS problems, Domain, Forest migration problems
• Analyzed log files, events for troubleshooting errors.
• Successfully used Office Live Meeting, documented problems, solutions and provided strong technical opinion on leading-edge Confidential technical Trends
• Successfully used Confidential tools and Knowledge Base Articles (internal & external) to resolve problems.

Confidential

Systems Administrator

Responsibilities:

• Successfully assembled, racked, installed, built up and supported the infrastructure of more than 150 Confidential servers (e-Series, Blade Center, x-Series, Netfinity) - Hardware & Software running Wintel (all flavors, with more than 130 servers running Wintel NT/ ), supporting more than 6000 employees, more than 50000 students.
• Successfully support Cisco routers / switches, VOIP products (CAT 3650 & 3850)
• Demonstrated experience in IT service management along with project management.
• Analyzed log files, network data to ensure the stability, reliability of the system, did backups on a regular basis using LAN-free backup reducing network traffic.
• Effectively used serveRAID Manager and other software to configure servers, Network and installed O.S.
• Demonstrated experience in Server HW/SW, and network protocols DNS, DHCP, WINS troubleshooting and high efficiency in resolving problems.
• Strongly supported Database, IIS, GroupWise and BES Servers, troubleshot clustering problems.
• Successfully installed, supported and troubleshoot Apache servers supporting production environment.
• Provided support for time sensitive critical business network infrastructure technical support for AD, DFS as well as all aspects of the Corporate Computer Hardware Engineering (Servers, LAN, Printers...) & Software environment
• Successfully Assisted and Addressed Security issues, viruses, Trojans, spy ware detection, and removal.
• Managed risk of system outages by developing a recovery plans, provided 3rd level technical support.
• Designed, engineered, researched, coordinated, installed, removed, and tested new system, server upgrades.
• Successfully documented issues, solutions and provided strong technical opinion on leading-edge technology

Confidential

IT Analyst

Responsibilities:

• Effectively worked - with team - to maintain servers ( Confidential, Confidential ) and kept the LAN up and running.
• Successfully developed and maintained web applications connected to Oracle Database.
• Professionally Worked with and supported BES, Novell GroupWise, BMC Remedy (change management).
• Monitored and improved the Active Directory, LAN services group performance, database usage, Novell Netware.
• Ghosted, imaged new PCs and laptops as well as servers’ backups as well as supporting lotus notes.
• Accelerated the technical transfer of some departments from College Park to the new location in Mississauga.
• Executed installation of new PCs (Software / Hardware), data migration without affecting the overall Performance.
• Successfully supported & Troubleshot LAN devices, Printers, Scanners and wireless mobile comm. (RIM) like Blackberry.
• Interfaced with end users (engineering and operations) to achieve user and business requirements.
• Effectively trained Staff on the new packages successfully liaised with various technical / non-technical groups.