SUMMARY

• IT Project Manager, offering a demonstrated track record of successfully managing large, complex projects and programs involving business processes, technology, data, and reporting.
• Broad management, project, and technical exposure with a primary focus on Infrastructure, middleware, and networking, with full budget responsibilities.
• Managed global large - scale projects with total spend in excess of $ 55MM.
• Developing and managed diverse onshore and offshore global teams up to 100 members, and 10 direct reports in highly competitive industries, working in fast-paced environments
• Broad-based exposure to a variety of corporate environments and their organizations, planning, processes and procedures, and applied concepts of a variety of project management approaches and methodologies.
• Analyze and understand business issues and initiatives, working with the project sponsors and Global IT teams in to create effective solutions.
• Provide reporting to various Governance Operating Committees and Steering Committees to ensure project statuses are accurate, informative and timely
• Utilize governance and reporting standards set by PMO
• Prepare budget by obtaining high level estimates for projects requested by sponsors and stakeholders for the coming fiscal year.
• Define the project schedule and resourcing needed to cost effectively accomplish project objectives
• Allocate and direct staff to accomplish project tasks ensuring effective utilization
• Monitor budget provisions and track actual spend on a monthly basis to achieve the planned project budget.
• Continuously manage scope and schedule throughout the project lifecycle.
• Define and execute communication cadence to keep both IT and business stakeholders fully informed
• Identify and manage project risks/issues to closure and provide proper visibility to senior management.
• Provide guidance and recommendations on technical and complex issues.
• Program and project management skills, including the ability to prioritize work and meet stringent deadlines; Responsible for project planning through closing
• Planning, organizational and leadership skills, Verbal and written communication skills.
• Interpersonal skills, including the ability to make effective executive presentations and communicate technical concepts to senior leadership and non-technical clients
• Meeting facilitation and negotiation skills; experienced in negotiating vendor implementation and service contracts.
• Understanding of all processes involved and the ability to confidently advise others at a level of informed understanding.
• Proven ability to guide change and influence decision making; contributing to technical decision points and developing technology roadmaps.
• Ability to direct the work of others and lead in a team environment.
• Negotiate and steward changes in scope, schedule and budget as needed
• Hands-on experience with installation, deployment and technology refresh of hardware equipment (servers, storage, and network), system software (Operating System and Utilities), and backup, monitoring, disaster recovery/business continuity.
• Proven experience in implementing, and deploying enterprise infrastructure solutions in diverse technology environments.
• Define and execute communication cadence to keep both IT and business stakeholders fully informed.

PROFESSIONAL EXPERIENCE

Confidential, Newark, NJ

Senior Consultant

Responsibilities:

• Train Scrum teams, product managers in Scrum Framework; lead Scrum teams for several healthcare projects:
• Development of Analytics capability to integrate Payer, Provider, third party data.
• Lead Scrum Team in development of Care Management project to move clinical work flows from existing Care Radius onto Geneia platform.
• Facilitate Scrum teams in building product backlogs from Themes, to Epics, to User Stories
• Work with Product Owners, Key Business Stakeholders, delivery team to ensure the backlog is groomed (estimated and prioritized)
• Facilitate Scrum ceremonies and other working sessions
• Clear impediments that may block or hinder team progress
• Proven ability to work with both business and technical teams
• Understanding and skilled use of Agile Tools, i.e., Jira, Trello
• Certified Scrum Master (CSM)
• Servant Leader; collaborative and empathetic
• Successful execution of several Scrum based projects, with direct experience as a Scrum Master on those projects
• Understanding of and ability to analyze and support teams growth with agile metrics (i.,e. burndown charts)
• In corporate other agile approaches such as Kanban, XP when appropriate
• Instruct and encourage teams to support continuous integration, continuous testing
• Gather user requirements to create backlog of User Stories, BRD and FRD documentation.
• Map workflows in Visio, build wireframes for UI
• Collaborate with project teams to build test plans

Confidential, Evansville, IN

Senior Consultant

Responsibilities:

• Assist with migrating data centers from US to UK locations for parent company merger and acquisition.
• Environment is Windows and Linux, SQL Server, VMWare, Citrix, HP, Cisco, F5, Java, Oracle 12c.

Confidential, Charlotte NC

Senior Project Manager

Responsibilities:

• Responsible for the software development work on the EIT Technical Side of the Digital Debit Tran Verified project, to provide functionality enhancements to the Transaction Fraud Detection flow of debit card processing.
• Worked under the direction of the bank’s PMO, following established SDLC processes.
• Scheduled and facilitate meetings, follow up and insure tasks completed.
• Reported on progress and budget / budget variances.

Confidential, Allendale, NJ

Senior Project Manager

Responsibilities:

• Led international data center migration and consolidation projects ensuring delivery on-time, within scope and within budget for corporate acquisitions.
• Managed change requests process. Assess impact to scope, schedule and cost and
• Communicated with key stakeholders.
• Write Business Requirement Documents (BRDs) and Functional Requirement Documents (FRDs) for each project.
• Developed detailed project plans defining project tasks and resource requirements
• Liaised with resource managers to ensure resources are available to support the timelines,
• Within the project schedule.
• Ensured all tasks completed on time, Monitored and report on project status to all stakeholders. Escalated issues as required.
• Maintained a risk register to actively manage items that may impact project cost, quality,
• Scope or schedule.
• Created and maintain comprehensive project documentation
• Reviewed and approve time cards associated with your project
• Created Capital Expenditure Request, monitor and report on project financials
• Submitted status reports
• Liaised with the VMO on vendor quality, experience and cost
• Partnered with the project team to ensure compliance with regulations, policies,
• Standards, procedures, and associated documentation including computer systems
• Validation, SOX, and PM standards
• Managed projects in an FDA regulated environment.

Confidential, Swiftwater, PA

Scrum Master / Senior Project Manager

Responsibilities:

• Contributed in creating a Governance framework for the emerging PMO and Project Process Improvement efforts
• Provided project management leadership and expertise in relation to various project initiatives as part of a PMO organization within a GMP environment utilizing PMBOK, Waterfall, Agile, and Lean methodologies.
• Ensured strategic alignment with the Line of Business. Projects consisted of an initiative to enhance global strategies in support of their manufacturing activities.
• Worked with project leaders and partner with in-seat project managers to implement a standardized approach to planning, scheduling and monitoring project delivery and performance using SDLC and other methodologies.
• Developed MS Project schedules across 10 inter-related major projects that identified with an appropriate level of detail all required tasks and resources needed to drive projects already in progress to successful completion, on time and on budget as well as new projects from inception to the same endpoint.
• Ensured project plans include a critical path, document lists and schedules with an initial baseline for ongoing progress reporting
• Created project documentation lists to monitor the timely creation, review, and approval of required documents
• Provided schedulers with data to develop detailed integrated schedules for all projects and their related support resources to assure sufficient and timely project support
• Completed standardized progress template for maintaining transparency at all levels of the organization
• Appropriate coached in seat project leaders and/or project managers in the skills needed to properly organize, manage and deliver a project
• Worked to extract detailed project schedules for ten major initiatives in their span of responsibility to assure the effective and efficient use of available shared resources while ensuring projects maintain their critical path schedules.
• Reported high level program progress to senior leadership
• Extracted appropriate data from the master MS Project schedule and develop for the assigned areas a weekly schedule to accomplish the required activities to maintain progress for all active projects.
• Updated the schedules weekly to adapt to unplanned changes and maximize utilization of available resources.
• Maintained conformance to schedule metrics.

Confidential, Roseland, NJ

Senior Project Manager

Responsibilities:

• Responsible for supporting the desktop and server work streams of a larger Merger and Acquisition project of Confidential ’s Individual Life Insurance business.
• Project included building out end-user server infrastructure including VOIP system expansion to accommodate additional employees; data migrations; upgrade and conversion of 1300+ PC’s hardware, imaging and software incl.
• Lotus Noted recertification. Desktops included Windows, MAC OS, and Linux on HP, Dell, and IBM hardware.
• Updated and maintain MS Project for the desktop tasks under the master project plan; track progress, and changes to schedule.
• Provided weekly reporting statistics and progress reports to management; attend daily/tri-weekly executive meetings and report on progress as requested.
• Arranged identity and access control for transitioning/incoming employees
• Migrated user desktops including OS and application software; end-user hardware asset management and software licensing procurement; compile and track the disposition and replacement of laptops.
• Arrange for redeployment/decomm of employee hardware.
• Tracked and schedule migration and recertification of Lotus Notes user accounts from Confidential to Confidential .
• Moved users from WebEx to Skype for Business.
• Scheduled and facilitate project meetings, distribute meeting minutes, follow up on outstanding issues, delegated tasks.

Confidential, Newark, NJ

Senior Project Manager / Scrum Master

Responsibilities:

• Responsible for the North American rollout of international electronics manufacturer’s flagship websites (12 separate sites in the Americas).
• Project involved the coordination of external vendors and vendor product installations and process implementation (Adobe CQ, Tagman, Digitas web templates, IBM Worldwide Operations Center in Dalian, China) working in coordination with global (Osaka and Tokyo, Japan) project teams
• Developed Statement of Work (SOW)
• Facilitated Requirements Workshops with users; created FRDs, Use Cases.
• Oversaw development and maintenance of Work Breakdown Structures and project plans
• Developed Risk Register
• Facilitated timely project team meetings
• Managed, monitored, and maintained the project scope, requirements, objectives, deliverables, task timeline, cost, required staff/resources and overall quality
• Managed multiple work streams with global teams and subcontractors.
• Tracked and Worked issues to successful resolution
• Provided project status reports to management, project teams
• Created, organized and maintained project document repository
• Migrated the functionality and processes of existing part Sales, Inventory and Warehouse Management in-house software systems, onto Service Bench SaaS application.
• Consolidate multiple vendor project plans
• Coordinate and facilitate vendor design and problem solving meetings.
• Modified plan and schedule per change process
• Risk analyzed and contingency planning
• Organized and establish team and stakeholder communications

Confidential, Jersey City, NJ

Senior Project Manager

Responsibilities:

• Successful implementation of specific project work streams within IT Service Management (ITIL) initiatives and with Service Level Management (SLM) project teams specializing in the design and implementation of ITSM processes, organizational structures, functions and technology.
• Positioned Production/Service Operations to achieve a target $10.75 MM service cost reduction, while increasing availability for Platinum and Critical applications.
• Defined the service framework, Built a service catalogue
• Created and defining service levels by tier (tiered service delivery model)
• Identified key performance indicators (KPIs) and target values for each service and tier
• Created and negotiating OLAs and SLAs which will offer the required performance for Platinum and Critical applications and lower service levels for Medium and Low applications
• Assisted in redefining and renegotiating vendor contracts to align contracted services to new service levels
• Worked with service owners to define new operating models to align to the defined service tiers, inclusive of staffing models, managed service providers, tools and process changes
• Monitored the performance of services and the key vendors that provide the productized services
• Defined and implemented a future state operating model to support the ongoing management of services
• Followed guidelines drawn from ITIL, Cobit, and CMMI.
• Implemented a proof of concept by completing all phases for three services selected with a focus on those with highest vendor-delivered cost dependency, and requiring minimum tooling changes

Confidential, Raritan, NJ

Senior Project Manager

Responsibilities:

• Established, executed and maintained project plans for assigned projects and tasks.
• Contributed toward improved efficiency and quality of the deployment of Velocity based technical solutions to the organization.
• Focused on ensuring flawless execution of project deliverables by utilizing standard methodologies and capabilities (PMBOK).
• Led project review sessions with project managers and the planning office providing project status, identifying issues and recommending solutions.
• Communicated to internal and external executives, sponsors and stakeholders.
• Managed the project delivery performance against established metrics.
• Ensured that the program follows the established PM processes and procedures.
• Implemented global standards, process and procedures and identify areas for improvement.
• Ensured creation, review, and management of operational metrics for the Program Management Office.
• Participated in the development and execution of communications to Operating Companies.
• Interfaced to other project teams to ensure proper delivery of services (Application Testing, Site Deployment, End User Training, etc.) to the Operating Companies.
• Identified appropriate resources needed, develop and execute project plans, and assign individual responsibilities.

Confidential, Deland, FL

Senior Project Manager

Responsibilities:

• Worked remotely, supported multiple clients including an international Project Management organization (Credit Agricole, now Calyon) in developing and organizing processes and procedures consistent with PMI practices.
• Composed and disseminated project management documentation for teams to follow, including templates for project reporting and tracking.
• Trained and supported project managers in using new procedures.

Confidential, Parsippany, NJ

Program Manager

Responsibilities:

• Oversaw coordination, planning, and implementation of IT architecture, infrastructure, and ecommerce project portfolio.
• Ensured internal business units had the technological tools required to meet customer and business demands, by working within the established guidelines and procedures and through exercising independent judgment when needed.
• Brought in majority (85%) of medium (i.e. under $1MM) and large (i.e. > $1MM) programs both under budget and on or ahead of schedule and with stakeholder satisfaction and sign-off.
• Typical dollar savings averaged between 5% and 8% of budget.
• Successfully negotiated a vendor contract for software installation and configuration services, with a resultant cost savings of $80,000 over competing vendors’ proposals.
• Researched the business drivers for a project's estimated ROI, identified potential savings in a different area than Senior Management had anticipated.
• Presented analysis to Senior Management, who reconsidered and then repositioned their strategy, resulting in a change from an anticipated initial $2MM loss to a first year savings of over $1.1MM.
• Introduced a more rigorous process for gathering project requirements for multiple ecommerce projects to upgrade Confidential .com.
• Although time was added to the projects up front, implementation time was reduced from original schedule estimates as the projects progressed.
• Tracked average time savings of 18-40% over baseline.
• Contributed to the establishment of organization-wide project management policies, procedures and best practices.
• Enterprise-wide Data Warehouse (also involved app development project - see below) This project ran for approx. one year and involved the hardware server platform build out, installation of operating system and middleware software including data backup, Continuity of Business, also Storage Area Network (SAN) capability (EMC), as well as the installation of the Oracle database.
• Wi-Fi (Rover) software upgrade and HW refresh.
• Project involved the upgrade and server platform refresh of the Rover car rental Wi-Fi capability (also involved app development project - see below).App development part of Enterprise-wide Data Warehouse - this project was both the desktop browser front-end and mainframe and server back-end software development parts of the Enterprise-wide Data Warehouse system/process.
• App development part of the Wi-Fi (Rover) software upgrade - this project was the back-end of the infrastructure project listed above and involved the development and customization of the Rover application software (both mainframe and server based).
• Involved coordinating the efforts of both onsite and offshore development teams.
• Ecommerce upgraded/enhanced functionality for Confidential .com and Budget.com websites.
• Project involved directing offshore/onshore development teams and mainframe programmers to extend website functionality and international capability.
• Project required extensive changed to backend processing.
• Upgraded to Sharepoint 2007 as a document repository and workflow collaboration tool. Involved the server hardware and operating system upgrade, as well as the upgrade of the supporting Microsoft server SW (Server 2003) and the installation and customization of the Sharepoint 2007 product. Lead the Transition from Waterfall to Agile Methodologies and coached teams on software development using agile best practices.

Confidential, Whippany, NJ

IT Project Manager/Process Analyst

Responsibilities:

• Managed enterprise-wide IT projects using best practices and process improvement tools to implement new technologies in support of business requirements.
• Used Remedy for site inventory and documentation (with embedded links to the files), trouble ticket tracking for project related issues, and with an add-in module for project management.
• Provide team support to on/ offshore resources (~ 50+) within network infrastructure projects. Infrastructure projects managed included the installation of a 4 building 1200+ user Campus-wide data switch LAN backbone with WAN connectivity.
• Champion and support the identification of opportunities to improve existing business processes leveraging new technologies and IT project lifecycle process improvement opportunities.Process Improvement
• Applied Six Sigma methodology to achieve process work flow improvements: researched best practices in other firms, evaluated and adapted applicable approaches to existing processes to improve overall system efficiency. Operational Management
• Developed departmental operating budget objectives and managed ongoing operational costs.
• Participated in the development of IT strategies in collaboration with staff and IT Management as related to the Network and Telecommunications infrastructure.
• Designed and implemented short- and long-term strategic plans to ensure network infrastructure capacities, reliability, maintainability and cost met existing and future requirements.
• Performance Tracking/Metrics/Key Performance Indicators
• Selected and implemented Key Performance Indicators (KPI) based on agreed-upon goals, ensuring all KPIs were specific, measurable, observable, reliable, and could be trended.
• Implemented Total Cost of Ownership (TCO) tracking.
• Service Level Management/Vendor Management
• Establish Service Level Agreements (SLA s) with business units for the key functional areas.
• Manage Service Level Agreements (SLA s) for internal and external vendors. Tracked and reported on availability, performance, support and problem management.