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Ibs Project Manager Resume Profile

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Naperville, IL

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SUMMARY

Health Insurance management professional with expertise in development of corporate and business projects and programs across large multi-divisional business units. Recognized for business strategy development and program analysis and implementation to reduce risk and increase operational productivity and efficiencies. Demonstrated leadership in business process improvement, complex problem resolution, organizational change and project management, gaining business consensus, and implementing technology solution decisions.

AREAS OF STRENGTH

Project Management

Enterprise Content Management ECM

Business Case Development

Implementation Management

Records Information Management RIM Account Management and Underwriting

PROFESSIONAL EXPERIENCE

Confidential

IBS Project Manager

  • Responsible for Current and Future State business process and requirement development for replacement of the claim and administration system, coordination with IT counterparts, business change management, implementation and release planning.

Confidential

  • Managed many business initiated projects for Consumer Direct medical and dental business. Project work ranged from regulatory focus such as healthcare exchange, HIPAA related and state requirements to system conversion and member communication initiatives.

Confidential

Senior Director, Analytics and Information Management

  • Directed company-wide Enterprise Content, E-mail and Records Management projects and programs including strategy and direction for structured and unstructured enterprise information, developing an enterprise roadmap for implementation and executing an electronic records program. Established program development and management, information governance, divisional over sight council and, oversight of records management technology solutions.
  • Dramatically improved business efficiency, agility and organizational management of key corporate information assets through adoption, education and change practices of ECM technology for 17,000 employees.
  • Realized significant savings, efficiency and productivity by leading adoption of powerful federated Search technology tool that reduced time spent searching by 35 . Led the management of the project including the RFP selection, implementation and enterprise roll out.
  • Reduced cost through business process redesign and adoption of ECM capabilities that maximized operational efficiency for over 6,000 user's primary workflow.

Confidential

Director, Subscriber Services Division

  • Created a 20 productivity increase and quality improvement for the customer service operations that handled membership inquiries, reporting requests and enrollment changes. Previously Account Managed communicated requests directly to ITG frequently resulting in incorrect and/or missing requirements producing additional cost, substandard quality and dissatisfied customers.
  • Created a technical/business team to serve as a liaison between the Sales/Marketing Business area and ITG to build project management practices, develop detailed and complete business requirements and user acceptance testing to ensure quality and accuracy.

Confidential

Project Team Leader

  • Business project lead to develop a tool for producer and general agents to produce real time health insurance quotes for the small group market.
  • Responsible for business requirements and use cases that adhered to actuarial and underwriting rules and policies, significant states and federal mandates and, underwriter and produce 'ease of use' prerequisites through process analysis and redesign.

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