SUMMARY

• Proficient in program/project management, and directing for information technology of 80k users
• Resourceful at healthcare, financial, Cloud, SaaS, and technology solutions
• Managed staff of 60 people involving CRM, ERP, and network infrastructure
• Service Manager for East Coast operations. Excellent communication and technical skills.
• Great at requirements, risk analysis, trade studies, lab tests, and procurements. Enforced IT governance.
• Technical PM with VA, CMS, DOD, DOT, EPA, and USDA. Accomplished QA & test with Offshore teams.
• Satisfied audits for IT/Security/Network. Mastered DOORS, SharePoint, ITIL, SCRUM, Agile, PMO, RUP
• Presented to CEO, CIO, CFO, COO, and CSO

TECHNICAL SKILLS

SOFTWARE: MS Project, Office, PowerPoint, Excel, Word, Exchange, Outlook, Access, Proxy, DOORS, Linux, Cisco Works, CIOS, Call Manager, Unity, Netware, Helpstar, Nortel Call Pilot, Symposium, Visio, Unix, Windows, NNM, Openview, PageMaker, Netviz, DNS, WINS, SQL, Snifferpro, AIX, RPG, Visual Studio, Visual Basic, VB FoxPro, Checkpoint, OSPF, BGP, VTAM, DHCP, SSO, Remedy, Oracle, Rdb, HTML, Front Page, Java/J2EE, CDD, Citrix, Dreamweaver, Solaris, X.500, Meridian Mail, Audix, Planview, Aldea, Presage, GAD QMS, SharePoint, SAP, .NET, Active Directory, Open Workbench, Clarity, DevTrack, Autocoder, Claim Check, Code Review, QNXT, ITS, NetScout, Confidential Openview, KnowledgeLink, Clearcase, MicroStrategy, CDS, XML, Norton, SAS, Unica, PTC, Enovia, Teradata, Facets, Windchill, WebLogic, Aces, NASCO, Qcare, RequisitePro, EPOIS, HPSM, Pulse, VMware, ISM, Salesforce, PeopleSoft, Procore, Maximo, SmartBenefits, Loan Manager, Levenger, Cardlytics, ServiceNow, Cherwell, Workfront, PLM, Securesphere, Qualys, Security Onion, Tufin, Nessus, SCCM, SolarWinds, Airwatch, MavBridge, MATLAB, Perl, PowerShell, Cisco IOS, WebSphere

HARDWARE: Nortel, Cisco, Nexus, UCS, VAX, IBM, P550, P750, RS6000, AS400 I - Series, PC, Confidential, Compaq, Proliant 7, ATM, 3270, VT, Sun, Netopia, Visara, Adtran, Avaya, DELL, EMC, DEC, 3Com, Token Ring, Ethernet, Alteon, Lenovo, Juniper, Kerio, SmoothWall, Netgear, Foundry, Extreme, Force10, Novell, Hitachi, Digiliant, 3Par, Aberdeen, Apple, Stratus, ATM, Hubs/Routers, Raid, Disc Arrays, Switches, Unisys, NCR, F5, Nexus, Prolexic, Arbor, ATLAS & DELTA rockets, Imperva, GigaVUE, Veritas, PBX, SAN, NAS, Mac, Fibre Channel, Unified Communications

PROFESSIONAL EXPERIENCE

Confidential, Atlanta, GA

Senior Program/Project Manager

Responsibilities:

• Managed complex projects independently across multiple divisions, locations and/or are corporate-wide initiatives.
• Acts as a change catalyst. Responsible for setting project priorities, establishing goals and strategies.
• Completed project results successfully. Managed and provided guidance to other team members.
• May negotiate with outside vendors and interact with and be able to influence, senior management.

Confidential, Washington, DC

Senior Program/Project Manager

Responsibilities:

• Collaborated with the Department of Defense to provide single sign on for service members & veterans
• Launched Veterans Relationship Mgmt to improve access to health care, benefits, and MDE information
• Achieved better telephone operations, by migrating to Avaya PBXs for integration, process development
• Enabled BI, common definitions, access, and authoritative source for contact information across all the VA
• Developed framework for customer data warehouse performance measurement across VHA
• Worked with SMEs to develop a comprehensive interagency CRM plan, QA, app development and supply chain
• Migrated Active Directory AD binary tree

Confidential, Washington, DC

Senior Technical Program Manager

Responsibilities:

• Implemented Tufin software for firewall management, operations, and eCommerce. Used SAFe Agile.
• Established Security Onion software to monitor incoming and outgoing traffic for network mgmt
• Installed & implemented Imperva software & hardware for database discovery, assessment, monitoring
• Technically managed projects using waterfall methodology. Worked with SAP financials. Used BI.
• Worked with Desktop SMEs to institute new Group Policy Object (GPO) requirements. Cisco LAN/WAN
• Worked with Windows server SMEs to institute new Group Policy Object (GPO) requirements
• Worked with Linux server Subject Matter Experts (SMEs) to institute new Group Policy requirements
• Improved integration engineering and process development across enterprise using CAD

Confidential, Honolulu, HI

Senior Project Manager

Responsibilities:

• Installed, trained, implemented, and designed dB of Cherwell product for operations/service/finance/change mgmt
• Established Change Advisory Board Managed 1.2 M budget with team size of 25. Used BI, Agile.
• Worked with developers on requirements, eCommerce, billing, customizations, process improvement for NOC
• Developed integrated master schedule and executive dashboards to communicate project performance
• Completed HRIS PeopleSoft integration with payroll & SAP eCommerce and accounting systems
• Created capacity plan to show resource hours being used. Exercised CRM, risk and vendor management.

Confidential, Washington, DC

Senior Program Manager/ Senior Project Controls Manager

Responsibilities:

• Program managed 100 projects with total budget over $300M and team of 24. Migrated SAP. Used SAFe Agile.
• Integrated ERP PeopleSoft employee data with Clarity PPM (Cloud) to match resources with projects
• Developed integrated master schedule & executive dashboards to communicate portfolio performance
• Championed IT Security, application development, operations, eCommerce, reqs, program mgmt. Cisco LAN/WAN
• Tracked cash flow, resources, and costs vs. plan. Provided forecasts, EVM, dashboards, POs, used Agile
• Merged (Web Service/Cloud) Windchill & ERP Remedy, dB design & DRP for Operations, equipment swap out
• Provided a HRIS system for organizations to administer and track training and development efforts
• Governedall IT standards for WMATA transit system using COBIT 5 to create scope roadmap.
• Analyzed Geospatial app to monitor locations of all busses on transit system. Integrated Salesforce.
• Evaluated Cisco network & security management for the Rail Operations Center (ROC) & data center, Used CAD

Confidential, Denver, CO

Senior Project Manager/IT Process Consultant

Responsibilities:

• Assisted IBM to diagram & document process & requirements to launch ATLAS & DELTA rockets.
• Led team of rocket scientists, business partners, solutions SMEs, and ULA SMEs with compliance
• Organized and documented the ITIL ERP process for major/minor enhancements using SAP
• Verified process for switching out emergency items for launch sequences. Used MS Project.
• Presented regulatory material to senior DoD and non-DoD officials. Used Workfront and CAD
• Incorporated the Capability Maturity Model (CMMI) level 3. Used GIS for tracking modules.
• Documented technical process to launch MAVEN Mars Atmosphere & Volatile Evolution spacecraft

Confidential, McLean, VA

Senior Program/Project Manager

Responsibilities:

• Project managed Windows XP migration to Windows 7, a $40.3 M project. Cisco LAN/WAN. SAP PLM data.
• Managed ERP using Clarity for cost, change requests, BI, EVM, forecasts, timesheets, issues, QA. Used SAFe Agile.
• Migrated manual levies and garnishments to Levenger (Web Service) as a finance solution. Used SharePoint.
• Successful in new & retrofit construction, migration of datacenter, 100s of servers. Stood up SQL dB servers.
• Led ERP Incentive Compensation Mgmt for Sales and Retail and based it as a SaaS solution, Used CAD, PLM
• Developed executive dashboards and analysis to communicate appropriate project and portfolio performance
• Managed application development projects as assigned. Practiced risk, network, security, and scope mgmt.
• Headed Salesforce incentive compensation mgmt for sales, billing, marketing, retail and based it as SaaS
• Used data warehouse to reduce costs, time to delivery, streamline processes, eCommerce, operations, cloud services.

Confidential, McLean, VA

Senior Program/Project Manager

Responsibilities:

• Merged BoA & Merrill Lynch data centers. Remediated 3000 applications. Migrated SAP PLM data. Used Agile
• Managed a budget of $100M with 35 team members and 12 vendors. Used procurement, QA, app dev, BI
• Developed integrated master schedule & executive dashboards to communicate portfolio performance
• Migrated Cisco DMZ3 design for eCommerce & dual ISP connectivity. Deployed wireless sys, HRIS, LAN/WAN
• Provided solution to migrate a manual finance process to automate GL entries for SBA loans from PCFS
• Implemented prod & non-prod with 2 physically separated PODs for secure and presentation zone
• Prepared ITIL process docs and training materials. Used SharePoint. Used Clarity for CRM . Used Scrum, PLM
• Developed integrated network mgmt & dB design doc to show logical flows & physical connectivity
• Performed risk/issue management. Provided CIS info on FIS for SBA loans. Integrated Salesforce. Used CAD
• Restructured solutions for VPN & DDoS protection for Prod with internal & external firewalls and operations
• Attended User, Line of Business, DRP, and Executive Mgmt meetings. Used Cardlytics, NEXUS, Fibre channel
• Yielded ERP & cloud solutions with Oracle, billing & payment system, ecommerce, SAP, logistics & telecom
• Successful in new and retrofit infrastructure construction, migration of datacenter, routers, switches, servers

Confidential, Reston, VA

Senior Program/Project Manager

Responsibilities:

• Deployed Century software (Web Service/Cloud) platform as SaaS for ecomm, logistics, procurement, marketing
• Upgraded production systems from active/passive to active/active. Used MS Project, CAD. Led DRP.
• Collaborated installation of Product Lifecycle Management (PLM) software. Integrated Salesforce. Used SDLC.
• Successful in new/ retrofit construction. Led team through Cisco network routers/switches & firewall security.
• Installed web, analytical, and Oracle database system as an ERP with Windchill and SAP PLM data/app dev
• Used data warehouse to reduce costs, time to delivery, BI, streamline supply chain, cloud services, equipment swap
• Held responsibility for ITIL & SAP migration solution for Sales, Service, Operations, Requirements, BI
• Organized evaluations of managed service providers (MSP). Reported infrastructure status & tests to VP.
• Led design of ERP LAN/WAN prod environments in PA and AZ, and test environment for offshore team in India

Confidential, Philadelphia, PA

Senior Project/Program Manager

Responsibilities:

• Developed and managed Medicare, NASCO, Facets program mgmt., pharmacy billing & claims processes
• Promoted ERP compliance, standardization, and IT process for senior management and CMS projects
• Executed processing and paying of prescription drug claims using SaaS as a solution. Practiced ITIL.
• Analyzed what developers used to prioritize projects (DevTrack & Remedy). Migrated SAP PLM data.
• Created technical project metrics, performed EVM, risk, security, test, resource management, CRM, marketing
• Exercised $1.5 M project team of 15 members for no-pay co-pay promotion for generic drugs
• Provided ERP for audit, compliance, billing, claims, BI, finance, portfolio, demand, resource, capacity, &dB mgmt
• Validated knowledge base, claim check, code review, EMR, and auto coder (Web Service/Cloud).
• Used data warehouse to reduce costs, operations, eCommerce, streamline supply chain, BI, and cloud services
• Knowledge of PBM, MDE, ICD9, CPT, HCPCS with McKesson, DRG, and XML open enrollment, retiree imputed income, Medicaid, and Cobra.
• Used Agile/Scrum application development, Planview, MS Project, and SharePoint.

Confidential, Honolulu, HI

Senior Project Manager

Responsibilities:

• Developed and managed Medicare, NASCO, Facets program mgmt, billing & claims processes, critical milestones
• Managed $13M enterprise infrastructure change. Presented statuses to CIO. Migrated to Nortel PBX.
• Applied Nortel network & telecom management for router/switches. Used SaaS processing & paying prescriptions
• Redesigned customer data using Six Sigma. Used SharePoint and Clarity. Used Tivoli Workload.
• Yielded HIPAA compliancy for security and network. Used Planview and Visio. Practiced ITIL. Used SDLC.
• Knowledge of TriZetto's Facets. Used PBM, ICD9, CPT, HCPCS, DRG, and XML. Used Planview/business intel
• Worked with enrollment/claims/billing/marketing/eCommerce/operations/explanation of benefits (EOB)/ pharmacy
• Used MS Project. Facilitated Agile, JAD, RAD, & DRP. Led teams w/ .NET, SQL apps dB design