Senior Project Manager

Project Management Professional PMP with extensive experience in all aspects of systems development for client server, web based, and mainframe applications. Possesses strong analytical and project management skills, especially with financial and marketing applications in the Securities, Insurance, Healthcare, and Banking Industries. Has high-energy, intrinsic motivation, great teaming skills, competitive success, and a passion for outstanding customer service. Successful at developing technical solutions to solve business problems and requirements. Areas of expertise include:

PROFESSIONAL EXPERIENCE

Confidential

Senior Project Manager EPMO

Project Manager for Enterprise projects. Manage cross-functional project teams comprised of IT and Business representatives. Also dealt with external parties, including Vendors and the New York State Department of Health. Created a project methodology for consistent project management among all projects. Projects include:

• Model Audit Rule MAR
• Personal Emergency Response Services PERS
• Emdeon Fraud, Waste, and Abuse project
• Equiclaim DRG Audit project
• NYS DOH upgrade to MEDS III
• Trizetto Facets Claim System Upgrade
• Hcheq Encounter Plus MEDS Application
• Windows 7 / Office 2010 Upgrade
• Primary Care Physician Program
• Financial Reporting from Clarity

Confidential

Senior Project Management Consultant

Project Manager for the ICD-10 Provider and Vendor Contracting component of this 40 million project. Managed a cross-functional project team comprised of IT and Business representatives. Also dealt with all external parties, including Hospitals, Physician Groups, Ancillary Providers, and Vendors. Followed Horizon's project methodology for phase gate reviews and delivered all required project artifacts on time. This Federal Mandate focused on defining and planning an approach for engaging, coordinating, and managing Horizon's third party service providers and vendors with respect to systems, timing, communications, external readiness, development tracking, and training. Project included:

• Assessment and Plan Development Articulate Horizon's direction, level of interaction with providers and vendors in preparation to ICD-10. Assess the impact to providers and vendors and determine their transition efforts and timing, as well as identify partnership opportunities.
• Engagement Implement the providers and vendors engagement plan to facilitate readiness, coordination, and risk identification, including joint testing and user acceptance testing.
• Communications Coordinate an ICD-10 communication strategy, including the creation and tracking of a readiness survey to identify the readiness and timing of the remediation efforts of providers and vendors.
• Training Created web based training modules for Horizon employees, as well as Providers.
• UCollaborate Sponsored a 2 day collaborative effort with attendance by various Hospitals, Physician groups, vendors, and government agencies. A high level remediation roadmap and testing blueprints were created.

Confidential

Senior Project Management Consultant Marketing Systems and Enterprise Content Management

Project Manager with full SDLC responsibilities for several projects using the company's CMM Level 3 methodology. Managing several cross-functional teams for system development and process improvement projects. Provided leadership for all business and IT aspects of the projects, including Marketing, Customer Service, Finance, and other departments that need to develop or modify their processes for the new system or product. Projects include:

• Generic Savings Account Created a Web based application that allows members to register for Brand to Generic copay waivers. Increases use of the Web and gives members the opportunity to set up their personal account and monitor savings, as well as cross selling other Medco services.
• Member Publishing Platform - Managing multiple Core teams for a new Member Publishing Platform that manages all significant member communications within Medco and externally to various vendors. The publishing platform will link to all member data systems, a content database and vendor/internal composition engines. Completed several green initiatives which saved over 10 million annually.
• Member Advocacy Retention - This project covers member experience issues identified through extensive quantitative and qualitative member research with existing retail users, mail users and mail users who left Medco and returned to retail. It includes the new Smart 90 Plan Design Product and enhancements to the Refill Reminder and Worry free Fill programs and Communications.
• Member Engagement Database - The project includes restructuring / development of data assets to implement Medco's member engagement Marketing processes. The database allows for developing and producing modeled,
• targeted communications to members and prospects at the right time with the right message, and the source for patient engagement decision-making. .
• Unica's Affinium Plan - Affinium Plan is a Marketing Resource Management application that allows communication requestors to submit and manage communication requests. Upgrading the application to the latest version and adding additional functions and features.

Confidential

Responsible for the Problem and Change Management process at this international media company, a leader in education, consumer publishing, and Information Technology. Work with all application and infrastructure teams and management on all aspects of the company's Change Management process. Responsibilities include:

• Conduct regular meetings and reviews and present the analysis, findings and recommendations to senior management for consideration.
• Explain and demonstrate the value of Change Management and form good working relationships while enforcing standards and practices in a positive manner.
• Review and analysis of problem and change activities in a corporate IT organization with a blend of applications running on the client server, mainframe, and web based environments.
• Administrator for the BMC Remedy system.
• Champion of Change Management where all changes are reviewed and approved or rejected and all issues are reported back to the appropriate management to ensure SOX compliance.
• Provide ad hoc reporting using Remedy, SQL, and Crystal Reports.

Confidential

Technical Account Manager Professional Services

Responsible for the deployment of identity management solutions at firms throughout the US. Manage projects for the customers of this start-up company, which offers an enterprise access security solution. The product is designed to accelerate the strengthening of information access by helping enterprises simplify, strengthen, and track access across their digital assets and infrastructure. Responsibilities include:

• Work with the sales force on establishing a Proof of Concept for potential customers.
• Manage the overall project to implement an enterprise access security system at the customer's location and remotely.
• Manage the client's resources for the project, as well as internal company resources.
• Understand, document, and create solutions to solve the specific client's issues.
• Determine and document project plans and proposals.

Confidential

• Work remotely with the offshore system engineers on customizing the solution and change management.
• Provide customer training and transition the system to the production environment.
• Ensure and track customer satisfaction, so customers become referenceable .
• Ability to up-sell existing customers design, development, and pricing of customer solution, delivery of customer presentations, discovery and definition of customer requirements.

Project Manager Identity Management Systems

Responsible for the Identity Management Systems, which provide the authorization, authentication, and user provisioning to the application systems. The technology provides the functionality for single sign on, token authentication, and encryption, as well as support for various user roles. Key accomplishments include:

• Provide project management, process definition, and tem leadership related to all development, implementation, and support activities for KPMG's Identity Management Services.
• Manage the integration of thirty application systems and work directly with application houses and business owners on the integrartion into the Identity Management solution.
• Proactively managed and recommended various automation opportunities to reduce operating expenses. These automation efforts resulted in over 1 million in annual savings.
• Direct a staff of developers, business analysts, and data base administrators in the development and maintenance of mainframe, client server, and web based applications.
• Responsible for all development and support of the Stock Transfer systems. Applications include Stock Transfer, Check Reconciliation, Control Books, Dividends, Escheatment, Proxy, and Tax systems.
• I.T. Department Manager/Project Manager Stock Transfer Systems
• Made several process improvements using the ITIL framework for Service Support.
• Oversee all areas of development activities, including requirements gathering, analysis, detailed design specifications, coding, testing, and documentation.
• Reduced the number of open help desk tickets from over a thousand initially to less than ten tickets.
• Manage all major events including the annual purge process, annual tax changes, year-end processing, and major client events for dividend and proxy processing.
• Achieved IT process improvement goals established by the migration from CMM level 2 to CMM Level 3 Capability Maturity Model .
• Managed the DB2 re-engineering effort, which encompassed the full SDLC, including the analysis of the legacy dividend system, database design, specifications, program development, and testing. The re-engineered application allowed the system to be available 24x7.

Project Management Consultant, Business Analyst Stock Options Systems

• Responsible for the development and support of the Billing system. Directed a staff of developers in HP 3000, Client Server, and IBM Mainframe environments. Performed the overall analysis, system design, and specifications for large-scale projects. All projects were completed on time, within budget, and have resulted in major financial savings for the company.
• I.T. Department Manager/Project Manager Accounts Receivable Systems
• Project Manager for new client conversions, deconversions, and database mergers. Provide technical assistance to clients on system requirements and file layouts. Assist clients with exports and imports from their Peoplesoft system for optionee, grants, and tax files.
• Support of the client/server Transcentive Express Options for Windows system. Responsible for vendor relations with Transcentive for special requests. Developed customized reports using Seagate Crystal Report generator.
• Developed CICS COBOL applications, including an Agency Fee schedule system, which standardized prices.
• Developed and maintained the client server and HP 3000 applications, including electronic filings EDI to various insurance companies.
• Participated in the transition from the legacy mainframe applications to client server technologies.
• Account Relationship Manager for Equiserve's largest clients, including First Union Bank and Bank One. Point of contact for all business and system requirements with the clients. Managed the expectations of the clients, evaluated enhancement requests, and performed client billing.
• Developed requirements, specifications, testing, and implementation of a new web based Intranet, Java based, SQL Server application to provide tax reciprocity and reporting for stock options. Created ad hoc SQL queries.
• Responsible for the development and support of the Stock Option systems. Served in various capacities on key initiatives for the IT and Business areas. Other accountabilities included directing the evaluation of business requirements, technical specifications, test plans, user acceptance testing, and project plans, as well as, manage project tracking and reporting, and cost/benefit analysis.
• Developed Natural / ADABAS applications including a Billing Date Entry System, Insurance Remittance System, Roster Billing System and a Collection System.
• Customized and implemented vendor packages, including a postal zip 4 and pre-sorting system to reduce postage rates on patient bills and lockbox processing at a bank.
• Performed data modeling for Sybase and Adabas relational databases, proficient with SQL queries.

Responsible for the development and support of retail banking systems. Applications include ATM's, Teller and Platform Automation, CIF and deposit system for this major bank as well as five other banks that it serviced. Directed a staff of project leaders and developers in the development of online CICS, batch COBOL and Assembler , 4700 and PC applications. Major accomplishments include:

• Implemented a new teller and platform automation system.
• Implemented a new ATM system, with support for NYCE, MAC, Plus, and Cirrus ATM networks.
• Developed support for Point-of-Sale POS .
• Developed an online signature retrieval system.
• I.T. contact for corporate customers for direct deposit.