CORE COMPETENCIES

• As a IT professional I have over 25 years' experience working in the Information Technology industry with a vast knowledge of IT Governance, Risk and Compliance, and Storage management requirements of the Financial, Investment Banking, Global Insurance, Mortgage-backed Securities, Regulation of Brokerage Firms and Exchange Markets, Integrated Managed Healthcare Commercial Industries and Online Retail Market.
• My core experiences are in Regulatory Compliance, Change Control, Best Practice Management and Process Improvement. I am a professional who is determined, driven and enthusiastic with an outstanding record for delivering the business and technology solutions that Client's require. Exceptional ability to lead cross-functional teams in order to identify program capabilities, assess resources and collaborate with personnel ensuring projects deliver on time, within scope and on budget.
• I'm also an accomplished strategic Program Manager and I'm a long-standing member of the Program Management Institute PMI , ISACA previously known as the Information Systems Audit and Control Association and the Institute of Internal Auditors IIA . I'm also a subject matter expert in CobiT, Disaster Recovery and Contingency planning, the Payment Card Industry PCI , Sarbanes-Oxley SOX , Gramm-Leach Bliley Act GLBA , Federal Housing Finance Agency FHFA , and the Health Insurance Portability Accountability Act HIPAA . I have extensive working experience in Infrastructure planning and integration as well as in Operations Management.

TECHNICAL EXPERTISE

• Platforms: Mainframe Z/OS, OS/390, UNIX, Linux, Windows XP, Windows 7
• Software: Office, SharePoint, Business Objects, Opsware, SiteScope, ACL, Informatica, Adobe Photoshop, Oxygen, Eclipse, AutoSys, Netcool Webtop, Putty, Reflection, DBArtisan, Documentum, Citrix Management Console, Visio, MS Project, Clarity, CustQ, EPPM,
• Remedy, BuildForge, Tibco BusinessWorks, BIG Data, Infosphere, Infomatica, BMC ITSM .
• WebSphere, JIRA, Tivoli, Dynatrace
• Languages: DFHSM. DFSMS, VSAM, JCL, UNIX Shell scripting, SQL, Symantec.
• Networking: Ethernet, TCP/IP, Wifi, 3G, VPN, LAN, WAN, ARUBA Wireless.
• Infrastructure EMC Centera, 8730, 5700, 5300, 5500-3/9, IBM 2105 SHARK, RAMAC, Optical 3995, Magstar, Hitachi 9900, 7690, 7700, Eclipse, SAN, SD-3, SVA, CISCO 3650
• Web Server: Wintel 2008, Apache Tomcat
• Databases: Sybase, Oracle, DB2, CICS, OMS, IIB
• Language: English Spanish Italian

Experience:

Confidential

Title: Senior Project Manager

Role: Platform Operations and Infrastructure contract

• Managed 3 direct reports and was assigned to build an infrastructure and operations environment to launch a global E-Commerce retail chain.
• Worked with international support groups in coordinating efforts to establish the Datacenter stability. And served as the coordinator on infrastructure maintenance for multiple Datacenter locations
• Reported to the PMO on weekly developments regarding issue and risk that can impact project delivery and created and managed risk issue metrics for management review.
• Fostered relationships with stakeholders to establish parameters in using matrix staff and socialized the intentions with staff members in kick off plan meeting.
• Utilized Agile methodology on RED status deliverables to bring to current time line.
• Conducted international conference calls in various time zones with partner companies to gain project status and reported to PMO completed milestones.
• Supported ITIL methodology to improve incident management, problem management and change management process and resolution.
• Established security incident escalation process. And coordinated the review of weekly intrusion testing reports.

Confidential

Title: Senior Project Manager

Role: Strategy Architecture contract

• Managed 10 matrix team of engineers on an infrastructure project of DataStage 9.1 Grid installation which included the full complement suite and created plans to install IBM Information Analyzer, DataQuality and Change Data Capture
• Worked closely with application developers in assessing capacity and system requirements in migrating the applications to the newly upgrade SDLC environment.
• Ensured user acceptance testing was completed in all platforms and cataloged signoff documents.
• Created services tickets through ITSM for resource allocation and asset management and tracked the completion of the task to ensure activity was completed on time.
• Submitted change records and reviewed configuration releases from engineering staff. Also, wrote risk entries with mitigations steps on critical mile stones. Also, maintained risk logs and socialized impact of risk to stakeholders.
• Scheduled weekly team meetings to track progress on action items and discuss future action items to ensure project stayed on schedule.
• Managed vendor SOW and their related work to ensure resources are aligned with scoped activities and allocated efforts as assigned and forecasted.
• Managed a million dollar cloud computing initiative which was designed as platform as a services solution.
• Worked with vendor in planning and engaging with Amazon and reviewed plan of records to confirm project allocations are accurate and maintained progress of project activities through Clarity PPM tool, which included budget, resource labor allocation, risk and change request and generated status reports on miles stones achievements. Also created power point presentation on project activities.
• Planed refresh schedule for end of life physical and virtual machines within the GRID environment.
• Attended weekly BPMO meetings to report on project's progress and issues. And Created monthly 4 blocker power point report for executive management level briefing
• Attended vendor meetings with engineering team to discuss future implementation plans of new IBM software product.

Confidential

Title: Senior Project Manager

Role: Process Improvement contract

• Led a team of 9 subject matter experts in developing stronger and sustainable ITILv3 Incident Management Process improvement. Managed the implementation through an Confidential project management methodology and delegated duties on actions items to SME and matrix staff.
• Managed the effort to review Incident tickets within the ITMS tool to ensure completion and quality of documentation.
• Conferences with application owners, application developers and analysts to establish parameters to initiate project and later maintained weekly progress metrics reports.
• Strategically planned the course of action to included milestones, resources needed in the form of staff hours, budget, and use of technology documented in the project plan, following established project management methodology.
• Reviewed MRA's to ensure projects objective are aligned to address audit findings and Developed processes for identifying, assessing, monitoring and mitigating risk throughout the project life cycle
• Maintained budget relating to project burn rate and ensured project was running at or below planed budget.
• Scheduled weekly project course meetings conferencing with developers and receiving reports to update project plan on progress as needed. Documented changes to scope of functionality and recorded minutes for team and management review.
• Assessed compliance of development process with accepted methodology and communicated to management and staff. Documented exceptions and deviations convened meetings and planned agendas to ensure important issues were worked and resolved.
• Reported progress on milestones through weekly status reports in Enterprise Project Portfolio Management EPPM and attended high level executive management and PMO meetings to report on project progress and reported on risk when applicable.
• Trained application support Point of Contact on new process and narrated role based training for corporate communication.

Confidential

Title: Senior Project Manager

Role: Strategic project delivery contract

• Developed plans to roll out a multi-million dollar Infrastructure capital project across the Mid-Atlantic region thru an Confidential methodology. Communicated and presented the project to IT senior management staff, stakeholders and the business.
• Managed the requisition of Confidential switch 3650 and Confidential wireless hubs configuration and installation schedule.
• Drove and managed new software implementation through System Development Life Cycle.
• Scheduled QA testing of hardware and developed packaging and deployment strategies.
• Ensure static IP's and Dynamic IP's were available in targeted subnets and assigned accordantly.
• Maintained load balance spread sheet on VLAN's to measure performance degradations.
• Submitted change control records to reflect project's change activity and presented justification to the CAB.
• Worked with networking engineers and vendors on network cable installations schedules at each medical center and ensure LAN and WAN protocols were map accurately through the targeted site.
• Managed a team of 12 matrix staff members on problem solving in minimizing technical barriers.
• Developed and implemented recovery plans for yellow and red projects i.e. schedule, technical performance and tracked budget on resources.
• Build and fostered relationships with keys stake holders to leverage resources for project delivery.
• Communicated with PMO office on risk issues and project delivery status and created project progression reports for the Director of Program Management.
• Conducted monthly National Conference call meetings with senior management on project status and deliverables and maintained dash board activities and tracked items for completion.
• Coordinated the testing of the POS system to ensure credit card transactions are PCI compliance.
• Ensured that all SOX IT General Control compliance activities were performed and outstanding items completed, prior to Go-Live.
• Coordinated testing on new technologies to reduce risk in production environment. And managed the User Acceptance Testing with IT and business.
• Managed project risks, established contingency plans and risk mitigation plans utilizing Clarity PPM tool.
• Conducted site visit to assess project requirements and remediated pre-implementation issues.
• Scheduled weekly meetings with client and resources to track progress and measure risk on outstanding task.

Confidential

Title: Senior Project Manager

Role: Operations Center Manager contract

• Managed a team of 9 staff members on Operations Center process, technical duties and provided 24/7 operations support. Utilizing Clarity PPM tool to track contracted resources.
• Member of a project team to launch an operations services life cycle to support the Financial Market regulation applications and adhere to SDLC process through an AGILE methodology for new applications.
• Created operations standards through ITIL principles to improve processing. Additionally, managed the development of new procedures and created training programs to increase support teams response time.
• Tracked infrastructure services level agreements and conduct meetings to review short falls.
• Implemented a service model utilizing ITSM for incident, change and problem management tickets.
• Coordinated and managed patch schedules for production and test servers and reported on final status.
• Developed strategic plans to support reoccurring infrastructure problems.
• Wrote procedures and standards on Change Management, Incident management and Problem Management to strengthen Infrastructure Technology General Controls.
• Wrote Root Cause Analysis on critical incidents and conducted meetings to review problems and addressed resolution efforts.
• Worked with Network engineering team to monitoring controls within the Network environment.
• Established network gateway load balancing monitoring through Symantec for critical applications.
• Maintained metrics on gaps and developed process to improve and strengthen controls.
• Collaborated with vendors on product support and new product releases.
• Trained operators on best practice culture and conducted incident simulations to test respond results.
• Chaired operations daily meetings and discussed issues on infrastructure and operations readiness.
• Managed high level severity incidents and facilitated senior management calls to drive resolution.
• Wrote weekly status reports on open issues and current projects for senior management review.
• Managed Disaster Recovery controls and documentation provided oversight on document and evidence collection.

Confidential

Title: Senior Project Manager

Role: Security Risk Manager contract

• Provided consulting services for Business units within the firm on financially sensitive data and recommended best practice standards.
• Initiated meetings with director and executive level management to understand the clients' business environment and Developed comprehensive Risk Management plan for executive management level and propose remediation strategies to mitigate risk.
• Created Risk programs to adhere to FHFA regulations as it relates to data within the operations and technology space and performed gap analysis and identify areas requiring remediation and provided control implementation plans.
• Implemented and maintained a continuous process improvement work environment in accordance with industry standards and best practices.
• Conducted information security risks assessments to develop risk profiles for business processes, internal and external IT systems.
• Prepared and presented reports with detailed findings and recommendations based on ISO/IEC 27002 best practice.
• Provided consulting and advisory services to internal and external clients on best security practices.
• Articulated and enforced information security policies, standards and guidelines to business units and project teams.
• Managed the collection of evidence and review the discoveries for Audit purposes.
• Strong analytical and processing skills. Proficient with Excel.
• Developed power point presentation on Risk and Control Self Assessment for management review.
• Trained Technology Risk Analysis on general controls assessment. Developed department strategy to engage business unit on Risk assessment.

Confidential

Title: Senior Project Manager

Role: IT Auditor and Compliance Manager

• Spear headed development and maintenance of controls in accordance with SOX-404 and HIPAA.
• Managed gap analysis project, which consisted of IT general control processes and deficiency revelation.
• Chaired the Change Control and Risk assessment meetings for the IT Department.
• Managed a team of 7 contractors on compliance, discoveries records and cataloging duties
• Assigned and delegated audit tasks to junior level auditing staff.
• Conducted annual internal audits for application and infrastructure environments, as well as general control testing, and security intrusion testing.
• Reviewed vulnerability reports to identifying weak and high risk areas and conducted meetings with stake holders to plan reconciliation efforts.
• Interfaced with international auditing team, interpreting, and implementing new IT audit programs and processes and Implemented change control policies and best practice standards.
• Supported the development of ITIL within core areas of the organization, aligning disciplines to work with CobiT practice.
• Produced narrative reports and analysis of audit findings for both business partners and senior level management and Interfaced with Big4 auditing teams regarding external exercises, negotiations of the reconciliation processes.
• Assisted in establishing segregation of duties and build stronger access controls levels for sensitive data.
• Directly supported senior management in regards to newly developed controls providing feedback on effectiveness and risk areas.
• Participated in software evaluation and research for computer forensics investigations, and log monitoring.
• Reviewed BIA reports, contingency and disaster recovery plans ensuring mission critical applications were scheduled and tested.
• Verified, recorded, and maintained log of all critical file changes, backup justification, file transfer associated with file change reconciliation and assisted system developer in designing and upgrading file change reconciliation process through a web based system to automate the file change process.
• Worked closely with compliance officers ensuring newly developed practices were compliant with Sox -404 and HIPAA controls.

Confidential

Title: Senior Project Manager

Role: Compliance Officer

• Collected evidence for Confidential test controls recording findings for audit review.
• Maintained accurate file system file change transaction on all system groups.
• Facilitated weekly status meetings with System Managers addressing outstanding issues and open file changes.
• Developed operating procedures manual for newly developed processes and practices.
• Trained staff on new practice and controls in association with SOX compliance documentation and testing standards as well as justification and reconciliation process training for new reviewers.
• Comprised quarterly narrative reports for senior management review.
• Generated weekly metrics reports regarding outstanding issues for management review.
• Investigated issues relating to change record documentation, performing a trace history to identify its origin.
• Performed quality assurance on recorded documents for detailed data collection.
• Coordinated global meetings with international clients regarding future implementation of UNIX servers for the reconciliation process in order to meet audit requirements.
• Monitored and reconciled event logs generated by a large array of Microsoft Windows servers for security purposes in compliance with Sarbanes-Oxley and other audit mandates.
• Utilized TEARS Technology Event Archival and Retrieval System and ESM Enterprise Security Management , in house tools, created for daily justification and reconciliation of event logs.
• Regulated high-risk server activity for investigation within thirty NT domains.
• Corresponded with System Security Administrators and their managers to resolve any activity pending justification and escalations for events performed on servers in the NT domains.
• Performed quality assessment and support backup for team members.

Additional Engineering Experience:

Confidential

System Administrator Consultant

• My assignment here is to assess the current Desktop Computer system environment and make recommendations and implement new software.
• Analyze the current Storage Area Network and trouble shoot the environment.
• Also, created new back up scenarios and develop system maintenance procedures.
• Installed all equipment on various satellite locations throughout the state and trained personnel on daily operations and policies.

Confidential

Storage Management Consultant

• My assignment here was to assess the current Confidential environment and make recommendations and schedule implementation of changes.
• Review the current Confidential parmlib members and add and adjust rules to improve the functions of daily management. Also review the productions cycles and analyze the space environment to reduce the fragmentation index on mod-3 HDS 7700 Dasd volumes.
• Wrote Confidential routines to reduce space problems. Conducted presentations to staff on new procedures and met with management to discuss service level agreements and policies.
• Ran Catalog diagnostics and Confidential Audits on controldataset and usercatalogs to repair and or remove errant records.
• Utilize project management tools to track and report on developments of projects. Moved production data from HDS mod -3 to EMC 5700 mod - 9 by designing Confidential routines for proper allocation of dataset and schedule datasets moves during off hours.
• Participated in the implementation of Confidential and Time Finder for production and established mirroring environments for their online system, time sensitive files utilizing Timefinder/SRDF.
• Created new testing scenarios with on mission critical data to insure instant recovery of night production cycles.

Confidential

Senior System Engineer

• Reconstructed the Confidential code by rebuilding the Confidential routines and eliminating unused constructs simplifying allocation methodology in a sysplex environment. As part of completing the restructuring project, performed detailed tuning of the DFHSM environment by executing audits on all CDS's and user catalogs to analyze and eliminate errant records and developed reports for trend analysis purposes.
• Performed various health checks on the user catalog environment on a weekly basis to ensure accessibility utilizing Catalog Solutions and Hsm Fast Audit as my tools.
• Lead the team in developing strategic planning and implementation of a parallel sysplex environment. Trained Jr. Administrators on new technology and conducted classes for sister departments on procedures and policies.
• Heavily involved in the implementation and testing of IBMs GDPS/XRC.
• Conducted meetings with DB2 personal on isolating critical datasets in high cache IBM SHARK DASD subsystems via ACS routines.
• Maintained project management reports on all outstanding project objectives and updated management on progress.
• Worked on developing testing scenarios for new features of Release 10 Version 2 of DFSMS.

Confidential

Solutions Delivery Systems Specialist

• Met with customers to deliver technical product presentation on tape and disk products and assisted customers on implementation and customization of Confidential.
• Performed tuning and workload balancing on various machines for performance purposes.
• Scheduled weekly visits to data centers to conduct Q and A sessions on various issues for media products.
• Traveled to corporate headquarters for updates and training on the latest release of software and hardware. Provided consultation services on Storage Management policies and procedures.
• Aggressively pursued customer's technical issues with all three technical levels of support to resolve highly critical problems. Involved in meeting service level agreements on time sensitive projects.

Confidential

Senior Storage Manager

• Lead the Storage Administrators on technical projects and issues in a multi hardware IBM,EMC,HDS,STK vendor environment.
• Supervised Storage Administrators on day-to-day procedures, and assigned projects to members of the team. Conducted performance evaluations and scheduled quarterly meetings on project developments and status.
• Evaluated storage related products for recommendation to management for purchase.
• Wrote DFSMS ACS routines to improve DASD allocation methodology for DB2 table spaces by creating a size environment to lower fragmentation.
• Conducted meetings with applications personnel to evaluate DASD space forecasting.
• In a multivendor environment I conducted meetings with the capacity planning group to forecast growth and work load balancing. In addition, reviewed performance on highly sensitive data for hyper volume allocation.
• Member of disaster recovery team, which conducted bi-yearly recovery test. I also headed the effort to alter DFHSM to recycle unreferenced 360 days dataset to high-density tape. Assisted in writing the storage department first policy and procedures manual.

Confidential

Senior Storage Manager

• Wrote and maintained the Confidential routines development in a test and production environment.
• Supported the workload balancing of data allocation in JES3 environment and created DASD maps for resources availability.
• Trained new Storage Administrators and Tech Support staff on DFSMS routines and Catalog maintenance.
• Met with vendors to discuss new product line and offerings and traveled to EMC headquarters for high profile technical presentations on SDRF and TIMEFINDER. Witch resulted in the implementation of the product.
• In a multivendor environment EMC,HDS,STK I conducted stress tests on various raid devices for vendor comparison.
• Worked closely with DB2 administrators in developing DASD pools for isolation of critical files and review service level agreements.
• Maintained a biweekly reorg schedule of DFHSM control dataset and developed weekly reports on system activity.
• Updated and maintained the DFHSM parmlib members and submitted audits as part of scheduled maintenance.

Confidential

Senior Storage Manager

• Maintained over five Terabytes of Confidential for company's backbone application. As part of my role I created Confidential routines to adjust new data allocation.
• Assured all data was backed up daily and/or weekly. Created reports on DASD growth and data allocation.
• Lead a team of storage administrators to convert five terabytes of data from 3380 IBM geometry to 3390 EMC .
• Conducted weekly meetings with application personnel as well as DB2 support groups on open issues.
• Involve in the implementation of EMC 4800 series raid 1 device. Worked closely with the performance group on workload balancing projects.
• Wrote scripts for infrastructure disaster recover test.
• Attended technical conferences and later conducted knowledge share to staff and management.

Confidential

D/R Consultant

• Developed disaster recovery procedures for brokerage house Confidential utilizing Catalog Solutions and Faver as my prefer tools.
• Worked alongside application personnel as well as storage administrators to identify mission critical batch jobs and files.
• Conducted disaster and recovery test and documented and reported all results to management for review.
• Maintained reports on previous test results and developed new scripts to address problems.

Confidential

Senior Storage Manager

• Reviewed nightly space problem reports and issues fixes for batch jobs.
• Release free space on non-Raid devices to lower fragmentation for night production use.
• Migrated unused dataset from primary DASD on to testing volumes.
• Maintained DASD maps on all multi vendor DASD HDS,IBM,EMC .
• Handled space problem calls during off shift.
• Involved in data center move to new location.
• Generated reports on user catalogs for dead alias and scheduled catalog reorg when needed.

Confidential

Senior Storage Manager

• As third shift technical support was responsible for all aspects of storage administration and system programming.
• Installed and supported DASD related products. Applied fixes for maintenance purposes.
• Worked with application support groups on space issues.
• Generated reports on nightly developments.