SUMMARY

My qualifications in information technology include knowledge and experience in public school education pre-kindergarten through grade twelve , health care, pharmacy, health insurance, small package delivery, finance and public utilities utilizing skills in project management budgeting, scheduling, planning, assessing and managing issues and risks meeting facilitation, business research and analysis, systems analysis and design gathering functional as well as technical requirements employing Agile RUP, Scrum methodologies and tools applying data and process modeling performing testing and implementation. Demonstrated ability to communicate effectively with technical and non-technical audiences as well as senior management.

CORE COMPETENCIES

PROFESSIONAL EXPERIENCE

Confidential

Project Management/Business Systems Analysis

• Lead the development team in the design and development of executive summary and detail reports reflecting district level results regarding student assessments, state reporting, disciplinary actions, and attendance.
• Introduced Agile Scrum methodology as a mechanism for scheduling, tracking, identifying and resolving issues, while managing data extraction and reporting tasks to ensure accuracy and timeless of implementation.
• Worked with various stakeholder departments to determine project deliverables, priorities, scope, and timing.
• Developed detailed technical deployment work plans and release schedules for the Year End Teacher Effectiveness Project while managing all aspects and timing for data manipulation and reporting.
• Coordinated with the communications department to ensure that information communicated to school leaders, teachers, and administrators was accurate and in synch with deployment schedules.
• Created and enhanced business processes, best practices, standards, and operating procedures to optimize the process for capturing and documenting requirements for data extractions and reporting as well as the implementation of reports and secured documents.
• Created the Business Requirements Document templates geared toward simple, moderate, and complex projects and implemented the template for frequently asked questions to help the end user understand the data and navigate within a SQL Server Reporting environment.
• Collaborated with Student Services to determine data requirements and calculations to develop the discipline cube slated for business intelligence and analytics and provided dashboard mockups for presentation and feedback.
• Worked with business process owners to determine document permissions within Sharepoint to ensure that appropriate roles have access to view sensitive documents within the secured document libraries as well as executive and school level reporting. Provided requirements and worked with the development staff to ensure accurate and consistent implementation across environments.
• Performed web design and site administration functions created Document Permission Maps and security groups assigned users and permissions created team sites and loaded secured documents within Sharepoint for teacher and school Value-Added Measures, non-teaching professional, and school leader ratings.
• Advised the business process owner of available data components and coordinated the extraction, export, and import of data relevant to Value-Added Measures for teacher ratings with third party organizations to include SAS, Mathematica, Cambridge, and Battelle for Kids.

Confidential

IT Consultant/Project Management/Business Systems Analysis

• Project Manager responsible for integrating Salesforce.com with other applications impacted by the Sales through Enrollment initiative to prepare for and comply with Healthcare Reform tasked with determining high-level milestones, coordinating project schedules and deliverables, managing resource plans, identifying issues and risks, and communicating project status to various stakeholders.
• Met with subject matter experts and stakeholders from dependent business and application areas to document current state process flows and determine requirements for future state integrations.
• Facilitated weekly meetings with Program, Project, and Application Managers, Lead Business and Technical Analysts as well as Release Management to coordinate high-level milestones and implementation scheduling across wholesale and retail applications.
• Collaborated with resources from various development teams to implement data objects and REST services for initial phase data integration for Healthcare Reform and reporting.
• Wrote or reviewed project documents to include Project Plan roles and responsibilities, communication plan, etc , Vision high-level requirements , Use Case functional requirements , technical requirements, test plans, database requirements, cross-reference documents, and deployment plans.

Confidential

• project status and facilitating client and resource communication using Scrum Agile practices.
• Documented requirements for the BodyMedia application's underlying system architecture designed to manage the interaction between the Business Rule Management System and the Content Management System to provide feedback related to armband data.
• Documented functional requirements for Federated's External Monitor user interface for group clients.

Confidential

• Assisted client with preliminary preparation of data from source systems, created load-ready CSV files, and imported data into Salesforce.com objects using Data Loader.
• Using SQL commands, performed queries and modifications to database data.

Confidential

• Elicited and documented business requirements for an online admission's application for the medical school's Graduate Studies Office.
• Created use case documents and reviewed the database schema to create user interface specifications.
• Developed low-fidelity wireframe mockups to simulate the workflow and basic behavior of the proposed application and presented process flow options to the client.

Confidential

• Project Manager responsible for coordinating the deployment of IBM Rational Tools to application development teams and business support areas in all corporate locations, ensuring the delivery of timely and appropriate training and mentoring related to the Rational Tools, the Rational Unified Process RUP , and the System Development Lifecycle. Facilitated sessions with project team staff and management to direct, plan, monitor, and track project activity.
• Developed project schedules and managed project resources, issues, risks and action items for the Rational Project as well as conversion activities from Lotus Notes Databases to ClearQuest domain repositories.
• Analyzed data and prepared reports to mid-level and senior management as well as steering committee presentations to communicate deployment, mentoring, and conversion activities and progress.
• Determined and documented requirements for Cognos enterprise and governance reports aimed at providing reusable report generation regarding data maintained within the Rational Suite and identifying areas for improvement according to industry best practices.

Confidential

IT Consultant/Senior Business Analyst

• Provided analysis and documentation for the HIDS Web Project tasked with replacing the current Powerbuilder user interface with a web-based GUI front-end for the Group Maintenance, Group Request and Table Maintenance functions.
• Collaborated with other business analysts, the systems group, and the business team to develop and document functional and data related requirements using RUP for various Table Maintenance functions as well as the ID Card Preview function conducted document review sessions with analysts, business and systems teams wrote and reviewed test scenarios for Group Maintenance and Table Maintenance functions executed test scenarios using Test Manager.

Confidential

• Provided business systems analysis for a team tasked with product re-engineering for a mail order pharmacy system used for prescription entry, billing and claims adjudication for healthcare providers. Major clients are Cigna Corporation and Humana.

• Gathered business and technical requirements through work sessions with client base determined and validated scope, functionality, and technical feasibility of work session results assessed alternative system integration approaches facilitated review sessions with development, quality assurance and client teams to gain consensus and develop timelines ensured adherence to requirements throughout project life cycle assisted quality assurance test group in development of test cases and scenarios documented user manuals, system manuals, and release notes for client training and implementation.

IT Consultant/Senior Business Analyst

• Determined customer requirements, assessed alternative system approaches, evaluated project feasibility worked with process owners, business analysts, and technical group to design functional and technical specifications and progress through development, testing, and implementation for a web-based financial system used to validate and manipulate revenue and settlement data to generate invoices for Highmark Blue Cross Blue Shield clients.
• Collaborated with the technical group to develop the conceptual design for the Cognos Reporting Infrastructure CRI using OLAP technology to provide access to premium billing, claims, revenue, group settlement, and account reconciliation data and to generate ad hoc reports for customer analysis.

IT Consultant/Lead Business Systems Analyst

• Managed other analysts in the performance of day-to-day tasks while ensuring adherence to standard processes and procedures.
• Developed project timelines and ensured that projects were coordinated with enterprise initiatives.
• Determined and evaluated customer requirements, assessed alternative system approaches, and considered architecture and infrastructure capabilities and limitations for myTRICARE claims, an e-commerce site that provides self-service inquiry and claims entry functions to providers, primary contractors and government agents, as well as inquiry and other real-time functions to beneficiaries for Blue Cross Blue Shield of South Carolina.
• Performed functions throughout the project life cycle from project initiation and planning through implementation. Collaborated with other operational areas as well as technical staff to design HIPAA compliant, secure interfaces to handle claims adjudication for hospitals, private practices, and retail pharmacy establishments utilizing middleware to interface with mainframe systems and image technologies to scan, display, and process documents.
• Created non-working prototypes for presentation to customers and middle management and to facilitate training prior to implementation.
• Conducted customer design walkthroughs for presentation and approval.
• Designed DocFinity workflow processes for medical records review and reporting.
• Coordinated with operational areas to develop system and acceptance test strategies and with technical and testing areas providing assistance and monitoring progress through development, testing, and implementation.

Team Leader

• Supervised six people responsible for maintaining availability of web, proxy, and SQL server services for the corporate and customer base.
• Assisted staff in resolving production problems and ensuring that Service Level Agreements were met.
• Coached staff in the use of problem solving techniques to facilitate problem resolution.
• Successfully resolved outstanding project backlogs within first three months.
• Developed project timelines for data center migrations, audit remediation, and server configuration and deployment for projects initiated by Alcoa's business units.
• Utilized process models and other process improvement techniques to identify opportunities for infrastructure improvements.

Project Manager

• Managed a project team through the analysis and documentation of functional requirements, technical design, development, testing and implementation of the FedEx Ground Intranet providing information and support to Sales, Marketing, Procurement, Transportation Management and Safety, Linehaul, Communications, Corporate Training, and Human Resources.
• Collaborated with executive management to design and implement the Lost Jeopardy Workflow process designed to provide advance notification and accountability while assisting management to proactively avert the loss of package delivery customers.
• Interviewed and selected internal and contract programmers to staff projects negotiated contract details regarding length of engagement, fee structure, and deliverables and monitored budgets and invoices.
• Provided support and development for an on-line administrative system designed to process certificate holder, premium and billing information.
• Project Leader and Developer responsible for the implementation of an on-line administrative system designed to process medical, long-term and short-term disability coverages.
• Software Development to Systems Analysis continued
• Started as an Associate Analyst Programmer and promoted to Analyst Programmer and Senior Analyst Programmer within three years.
• Designed and developed a cost accounting system capable of real-time updating.
• Assisted in the development of a satellite system designed to increase the functionality of Alcoa's equipment management process through the Daniel's CMMS package.
• As the subject expert, prepared and delivered presentations to various technical and user conferences throughout the United States in order to share information and help other hospitals to resolve Physician Billing issues.
• Designed and developed the first automated charge interface.
• Planned and implemented several large projects to enhance the performance, functionality, and stability of the Physician Billing System while increasing reliability.
• Successfully completed enhancements and support for various on-line and batch applications for Allegheny Power's Customer Information System.
• Developed and implemented enhancements to the payroll and accounting systems.
• Lead project providing data and structure requirements to database administrator to convert sequential files to a relational database format to support data integration for enterprise-wide new system development.
• Prepared project deliverables Statement of Work, Project Plans, Work Breakdown Structures, Status/Issues Reports, Project Schedules, etc. and facilitated meetings for information gathering and communication. Presented project results to affected business and technical areas, middle and executive management.
• Designed and developed an on-line mass change process capable of communicating eligibility updates to other systems.
• Liaison between the development team and the user community to ensure the accuracy and timeliness of the acceptance test environment.

SKILLS AND ACCOMPLISHMENTS

• Project Management: JIRA, Clarity, Scrum, SDM, SDLC, Project Definition, Statement of Work, Work Breakdown Structure WBS , Scope, Risk Analysis, Assumptions and Constraints, Budgets, Time and Cost, Resource Management, ROI, and Payback.
• Analysis and Documentation Tools: IBM Rational ClearQuest, RequisitePro, QualityManager, ClearCase , Rational Unified Process RUP , Process Modeling, Data Flow Diagrams DFD UML Use Cases, Sequence Diagrams, State Diagrams, Class Diagrams and Flowcharts.
• Web Application Framework: Sharepoint Intranet/Extranet Portal, Secured Document and File Management, Collaboration, Business Intelligence .
• Databases and File Systems: Oracle, SQL Server, SQL Server Management Studio, SQL Server Analysis Services, SQL Server Reporting Services, Cognos, DB2, IMS/DLI, VSAM, Lotus Notes, Domino, IIS, LDAP and DocFinity.
• Software: Microsoft Office Access, Project, Word, PowerPoint, Excel, Visio, Paint, Outlook , TAO, TSO, QMF, Adobe Acrobat, EDI, GUI, Telnet, FTP, RACF, MQ Series, Internet Explorer, Chrome, SVN, CRT, SnagIT.
• Programming Languages: SQL, HTML, JAVASCRIPT, Lotus Script, PERL, JAVA, COBOL, and JCL.
• Platforms: Windows, UNIX, CICS, and IBM Mainframe systems.
• Knowledge of Sarbanes-Oxley compliance and internal audit policies and procedures.
• Excellence Award for the FedEx Ground Intranet and Lost Jeopardy Workflow Projects.
• Process Improvement Awards for the FedEx Ground Intranet, Lost Jeopardy Workflow and HR Project Millennium.