SUMMARY

• 8+ years of extensive experience in the field of business analysis, Business process design and streamlining within the frameworks of SDLC, AGILE, SCRUM and Waterfall.
• 5+ years of experience in Project Management, specifically scheduling and Resource Management, including establishing project plans and project portfolio management (PPM) applications.
• Seasoned and versatile Certified Scrum Master, with 5 years of extensive experience in driving and enforcement of Scrum best practices, removing impediments and fostering self - management.
• Industrial knowledge of Webservices Redesign, Interface Applications, ERP systems, Re-engineering of Integrated Applications, Financial and Insurance models.
• Practical experience of successful implementation of agile methodologies (e.g. Scrum, Kanban, etc.) along with DevOps and CI/CD practice for better automation practice.
• Experience with Cloud Migration project with thorough knowledge and understanding of current Cloud technologies (AWS), strategies, solutions, assessment methodologies.
• Demonstrated Experience in showing BDD examples in GIVEN-WHEN-THEN format for scenario based examples including collaboration tools such as Cucumber and Specflow to discover scenarios when refining the product and sprint backlog.
• Passionate about coaching agile teams to improve by adopting tools and techniques from different agile frameworks including: Scrum, KANBAN, LEAN, XP, BDD and ideally SAFe.
• Exhibit servant leadership style to hold the team accountable to the tenants of agile and working agreements including the use of appropriate tools, standards, and best practices.
• Coach the newly built scrum teams within the Forming, Storming, Norming, Performing and Adjourning Phases of the initial iterations or sprints.
• Help the team to deliver the system demo or sprint demo for INSPECT and ADAPT phase and analyze the actual/planned business values during retrospectives.
• Teach the concepts of prioritizing features, epics, stories (with help of team)and themes on behalf of the users to ensure work delivers maximum value in alignment with product vision during PI planning events for various Agile Release Trains (ART)
• Teach comparative estimation techniques using Fibonacci series post PI planning and Sprint planning.
• Contribute to overall program governance & management, including identification of right value-focused agile metrics & measures.
• Experience in articulating agile concepts, their value and the dynamics of using one or more practices.
• Identify and work to eliminate problems, roadblocks, bottlenecks and waste within development teams, program teams and across the product portfolio.
• Lead, manage and undertake the identification, analysis and documentation of current and future state business processes and requirements, including business process modelling, within a large and complex Information Management / Information Communication and Technology (ICT) environment.
• Experience with ITSM/ ITIL Management tools in delivering responsibilities as per business needs.
• Extensive experience with process modeling using UML, Use Case/ Sequence /Activity diagrams.
• Experience in conducting Joint Application Development (JAD), Rapid Application Development (RAD) sessions in terms of Business Process Management Notation (BPMN)
• Interacting with team members in fixing errors and User Acceptance Testing (UAT).
• Experience with requirement gathering and defect tracking tools (Requisite Pro, CONFLUENCE, JIRA.)

TECHNICAL SKILLS

FrontEnd Tools: MS Office MS Visio, MS Query, MS Project 2000 Programming

Data Bases: Microsoft Access, MS-SQL Server, Sybase, and DB2

Modeling: UML, Use Cases, Pega

Packages: Rational Suite (Requisite Pro, Rational Rose, Clear Case Clear Quest), JIRA, TFS, Confluence

Defect Management Tools: SilkCentral, Rational Clear

Environment: ASP.NET, MS SQL Server 08, Web Service, SOA, IBM Curam V6.05

PROFESSIONAL EXPERIENCE:

Confidential, ST.PAUL, MN

Sr Scrum Master

Responsibilities:

• Guided the team on how to use Agile and SAFe practices like SCRUM, TDD, LEAN, KANBAN and SCRUMBAN and add value to delight customers and how to get the most out of self-organization.
• Guided the team on self-organizing to fill in the intentional gaps left in the Agile/Scrum frameworks.
• Used Acceptance Test-Driven Development (ATDD) and Behavior-Driven Development (BDD) to produce comprehensive requirements from the Business and seeing them realized across the value stream in interrelated ways.
• Make presentations on Continuous Integrity (CI) and Continuous Delivery (CD) practices to help the teams strive to integrate at least daily and perhaps multiple times per day and delivery accordingly.
• Drove product discovery with team leads and/or stakeholders to define scope (through story mapping) and slicing out work in smaller chunks (journeys) to determine launch line for rapid learning.
• Assessed the Scrum Maturity of the team and organization and coaching the team to higher levels of maturity, at a pace that is sustainable and comfortable for the team and organization.
• Removed impediments or guiding the team to remove impediments by finding the right personnel to remove the impediment.
• Managed scrum & Kanban agile methodology team as scrum master, using JIRA dashboards and scrum ceremonies and helped team to keep up burn down chart.
• Managed daily stand-up calls and scrum after scrum meetings and helping team to come up with shortest definition of done (DOD) and acceptance criteria.
• Facilitated internal and external communications (e.g. task coordination, progress tracking/reporting, dependency management).
• Worked with development team to drive team velocityand Manage and plan development team capacity
• Coached and Trained development team and business stakeholders on Definition of Ready and Definition of Done as applicable
• Helped maintain a prioritized product backlog. Set project execution priority in partnership with Lead PO based on organizational need and roadmap.
• Evaluated team metrics and make recommendations to teams and management for improvements.
• Taught good practices to the teams to improve in areas such as Development, QA & backlog refinement by using tools like TFS, JIRA etc.
• Coached agile teams on Agile Principles/Values & Scrum, including team ownership and self-organization, effective user stories, agile estimation, transparency and make them self-dependent.
• Worked closely with product owner, end-users, and other stakeholders via working sessions, interviews, and surveys to discover, document and maintain a set of comprehensive requirements via user stories/epics and roadmaps
• Guiding and coaching a self-organizing, cross-functional feature team using scrum and removing impediments to the team's progress to its sprint commitments.
• Lead or support prioritization and backlog grooming, sprint planning, daily stand-ups, product demos, and sprint retrospectives.
• Enacting change & continuous improvement to increase the productivity of the team, quality of deliverables and value delivered.
• Coaching the team in organizational environments in which scrum is not yet fully adopted and understood.
• Develop user story sizing and acceptance criteria definition, facilitate the definition of minimal viable product and Lead continuous refinement and prioritization of product backlogs in partnership with the product manager/owner, scrum teams.
• Support on an ad hoc basis to the Agile Transformation Team such as review material, provide feedback/input to the Agile Transformation Team, attend and/or observe .

Confidential, MILWAUKEE, WI

Scrum Master

Responsibilities:

• Provided leadership, direction and coaching to the team by encouraging them to adopt and mature good Scrum/Kanban/TDD/XP processes, according to the SAFe 4.0 Guide.
• Facilitating preparation and readiness for Agile Release Train (ART) ceremonies.
• Created an environment whereby the team is motivated, self-organized and self-sufficient.
• Organized and facilitated effective Scrum meetings: backlog grooming, Sprint planning, daily Scrum, Sprint review and Sprint retrospectiveEncourage your teams to routinely inspect and adapt.
• Assisted the team in establishing a consistent and predictable team level cadence (predictable velocity)
• Identified and facilitated the removal of team impediments and escalate as appropriate.
• Worked with and coach Product Owners to develop, manage and continuously groom the team’s product backlog.
• In partnership with the Product Owner, tracked and relayed information such as team velocity, Sprint/release progress, impediments, team successes, etc. to Stakeholders
• In coordination with Project Managers, facilitated cross-team coordination and collaboration when projects require it to deliver the Minimum Viable Product for each Program Increment.
• Assisted Product Owners and Project Managers with planning and grooming activities.
• Applied a wide variety of well documented patterns and techniques for filling in the intentional gaps left in the Scrum approach (example: numerous Burndown techniques, numerous Retrospective formats, handling bugs, etc.)
• Responsible for reinforcing the rules of Scrum, Built-In Quality practices from Extreme Programming (XP), Work in Process (WIP) limits from Kanban, and any other process rules the team has agreed.

Confidential, HOUSTON, TX

Agile Process Lead/ SAFe Scrum Master

Responsibilities:

• Transformation of software development from waterfall to Lean Agile using SAFE 4.0
• Act as a change agent and as part of the team of Coaches, leading and supporting teams and individuals in their Agile and Lean journey.
• Finding the best version of Scrum, Kanban or Scrumban to suits each team.
• Explain and promote agile engineering practices such as pair programming, continuous delivery, TDD, BDD.
• Lead agile teams through product framing and discovery, including defining business KPIs, product vision, user story mapping, and other framing activities.
• Facilitate process of working with Experience Owner/Agile Product Owner and team to re-balance and re-prioritize work within a sprint.
• Facilitate the daily stand up, backlog grooming, sprint planning, sprint review, sprint retrospective and other meeting as required by the team.
• Work with the Product Management team to develop release plans and ensure product backlog is groomed to achieve PI objectives, prioritized and visible to all stakeholders.
• Help team resolve and track impediments by finding the right personnel to resolve them, escalate when necessary and protect team from external interferences.
• Participate in Scrum of Scrum to ensure cross-team collaboration, coordination of release plans, report overall project status, and upcoming risks/dependencies.
• Collaborate with Release Train Engineer and agile teams to facilitate Agile Release as per SAFe.
• Improve transparency by publishing agile metrics with velocity chart, sprint burndown, scrum board, and release burndown charts.
• Managing scrum & Kanban agile methodology team as scrum master, using JIRA dashboards and conducting scrum ceremonies and helping team to keep up burn down chart.
• Managed daily stand-up calls and scrum after scrum meetings and helping team to come up with shortest definition of done (DOD) and acceptance criteria.
• Identified Use cases from the requirements and wrote Use Case Specifications.
• Created the AS-IS Model and completed GAP analysis to identify problems in the existing system.
• Responsible for Designing process flows, deploying and populating staging area objects, defining and populating the Enterprise Model Warehouse.
• Research and create a Request for Information (RFI) and suggested a content management system (CMS) for internal use ranging from Word Press, Drupal, and custom built platforms.

Confidential, AUSTIN, TX

MMIS /CHIP Program Business Analyst

Responsibilities:

• Formulated and defined Business requirements for technical staff that would support the Center for Medicare and Medicaid Services (CMS) and Children’s Health Insurance Program (CHIP).
• Conducted working sessions to gather and document high level and detailed level business requirements for different business units such as EDI Claims Intake, Medical and Utilization Management and Provider Reimbursement/Provider Payment.
• Thorough understanding of Medicaid and Healthcare Standards like HL7, HIPAA and other regulatory standard, thereby creating effective functional and utility clean-up reports for any interface defects.
• Acted as a SME in the areas of Member Management, Waiver Program Management, and Long Term Care as related to Medicaid activities related to eligibility determination, claims processing, and case management within the legacy MMIS and the new MMIS upgrade.
• Developed BRD, FSD and Technical Data Mapping documents for updating the current MMIS to the new industry standard resulting in compliance with the latest HIPAA provisions.
• Coordinated all the heath care policy upgrades in accordance with the CMS research regulations.
• Analyzed patient population and scope of practice to determine which Meaningful Use quality measures are relevant to the enterprise and its community connects partners.
• Formulated document artifacts in JIRA including epics, user stories and other design deliverables.
• Produced business requirement artifacts - including UML, Use Cases, Business Rules, Supplemental (Non-Functional) Specifications, User Interface Design Specifications and requirement traceability matrix.

Confidential, ATLANTA, GA

Business Project Manager

Responsibilities:

• Responsible for the coordination, creation, and delivery of Request for Proposals (RFPs), Request for Information (RFIs), and Info Security Questionnaires from existing clients and sales prospects with the primary purpose client retention and increasing win rates.
• Collaborate with the National Accounts Sales teams to establish relationships with key Group Purchasing Organization (GPO) and Integrated Delivery Network (IDN) customers while upholding critical business initiatives. This includes Product Launches, RFP, RFI, RFQ, bids, requests, and contract implementations
• Translated business needs from multiple sources and levels within the organization into requirements specifications by gathering, analyzing, documenting and validating the needs of the internal customers from project initiation phase through production deployment.
• Developed business and functional requirements, facilitation of JAD sessions, coordination of design review sessions, UAT coordination, and the documentation of end user technical procedures.
• Identified process inefficiencies through gap analysis.
• Managed testing cycles, including test plan creation, development of scripts and co-ordination of user acceptance testing.

Confidential

Business Analyst

Responsibilities:

• Worked on the MVAS (Multi-Vendor Administrative Services) project, bringing Institutions on board and doing extensive testing in managing their retirement accounts.
• Gained knowledge about regulatory, compliance and Licensing, registration and renewal of financial advisors/ Wealth managers.
• Analyzed User Requirement Document, Business Requirement Document (BRD), Technical Requirement Specification and Functional Requirement Specification (FRS).
• Conducted GAP Analysis, SWOT Analysis, Cost Benefit Analysis, Risk Analysis and Impact Analysis.
• Collaborated with the stakeholders for issue tracking and discussions on the requirements.
• Created Workflow diagrams using Unified Modeling Language (UML), Wireframes and Mock-ups for Prototypes.
• Worked with the Functional Analysts in Use Case to GUI mapping for the application.
• Wrote business process flows with user scenarios description (high level sequence diagrams and activity diagrams)
• Reviewed Use Cases created by Functional Analysts and support rework/change if required.