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Sr. Project Analyst Resume Profile

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NY

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Work History

Confidential

Team Lead

Team Lead for 19 Internet Engineers. Configure routers Switches for the following vendors: Cisco, Adtran, Lucent and Juniper Routers. Topologies included but not limited to: Internet, VPN IPsec and MPLS connectivity. Test all mediums for layer 3 connectivity. Implement IP routing solutions: Static, BGP, OSPF, EIGRP, IPVPN, DMVPN, PIP MPLS , Layer 2 3 Switching. Configure services such as VLANS ISL, 802.1q , Qos, DHCP, NAT, VRRP, etc. Created, Constructed Maintained Internally Published Website for the use of Verizon Engineers. Developed training and performed testing of solutions. Other responsibilities included Mentoring and educating /training of less experienced engineers. Diagnose and repair non-working routing/circuit issues. Screened and qualified potential candidates via interviewing process. Established standards and policies for controlled network deployment and managed takeover. Recognized for outstanding customers service, technical know-how and exceeded mentoring abilities. Traveled overseas to train and assisting educating fellow engineers. Worked directly with Cisco Systems to develop current the Switching curriculum.

Confidential

Sr. Project Analyst

Order, design and start the provisioning process for DIA service on all known mediums DS0-OC192, Frame-Relay, Ethernet ATM . Order, design and implement the provisioning process for PRN Private Routed Networks , DIA Dedicated Internet Access , VPN Virtual Private Networks , MFW Managed Firewall MOE Managed Optical Ethernet and VOIP Voice over Internet Protocol . Constant customer interaction in regards to technical aspects of the project. Managed projects from cradle to grave. Ordering of both Static and BGP routing solutions. Ensure proper billing of DIA/PRN products and services. Work with sales force to ensure that the service was contractually legal. Educated and encouraged sales staff on detailed submission of contracts. Working with internal Qwest applications, including Orion Order Entry System , Core Engineering System , F E Circuit Provisioning Inquiry System , Casper Customer Billing System FRSR In-Region Frame Relay Ordering System . Train co-workers on products and Qwest in-house tools to order service. All designs were submitted to provisioning via a VISIO document for every customer. Guided and facilitated focused concepts to increase production to increase company revenue.

Sr. Field Service Technician

Confidential

Installation and repair of telephone services. Installation of P.O.T.S. lines, T1 circuits, PRI circuits, 56k circuits, ISDN BRI circuits, DSL Circuits DID Trunks. Installation of HDSL Smart Jacks Regular Smart Jacks. Installation and programming of CAC Carrier Access Corporation units, CACTUS Lite Units Adit 600 ATRAN Units. Trained on T-Bird 950 570 test sets. Installation and extending of T1 circuits via CAT5e cabling. Technical training of new technicians in the above technologies. Familiar with SIMS, Eastland Dispatch Databases. Responsible for the creation and development of the Dispatch Database and training of the Coordinator position. Restore disconnected or downed service. Verified, replaced and repaired all telco equipment needing replacement, from the Central office to customer prem. Prioritized workload.

Field Service Technician

Confidential

Installation, service, moving programming of Toshiba phone systems. Installation of voice mail systems, PC and Phone System Based . Installation of Door Phones and Paging Systems. Data and voice cable wiring and termination RJ21X 66Blocks . CAT5, CAT3 25 to 100/200 Pair Regular Burial Feeds Performing adds moves and changes due to programming Logical , physical locations and customer desired changes. Technical training of new technicians. Setting up of LAN WAN Networks, CAT5 termination to patch panels. Installation of all required jacks. RJ45 RJ11 Installation of DK40, DK80 DK424 Toshiba Switches. Replaced and repaired non-working equipment. Traveled throughout the State of Ohio for installations and repairs. Surveyed sites for installation and supervised installations.

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