SUMMARY

Experienced Business Analyst Professional with expertise in enterprise business systems requirements, analysis and systems implementation, project management, organizational change management via process re-engineering, IT organizational creation and supervision, and inter-departmental communications with development and support. Improve the effectiveness and performance of business processes through IT.

SKILLS

• Project/program budgeting, planning and management using structured SDLC methodologies from feasibility phase to post-implementation phase under budget and on-time 10 years.
• Business requirements analysis user interviews, collected business documents, establish baseline requirements checklists, review existing systems/processes, develop structure charts or functional decomposition diagrams, created use case diagrams, sequence diagrams, and tables and charts. - 5 years
• Corporate applications software training for end users 4 years.
• SQL Databases - Sybase 4 years , DB2 2 years , Microsoft Access 2007, 2003, 2000, 2.0 - 2 years .
• Excel 2007, 2003, 2000, 1997 and Visio 2007, 2003, and Visio 2000 2 years .
• Microsoft Office Products Office 2000, 2003 and 2007 - 5 years.
• Microsoft Project 2000, 98 2 years.
• Determined specifications and purchased file servers.
• Level 1 level 2 client/server applications and technology support 6 years
• Instruct college computer networking part-time evenings , Windows Server 2003, computer programming C, C , PC build and selection, and A hardware courses part-time evenings 13 years.
• Completed training SAP R/3 Sales and Distribution.
• Completed training eCommerce MBA course.

BUSINESS EXPERIENCE

Confidential

Project Manager contract

• Developed project plan, quotation, and SOW for financial output clients. Updated project artifacts for project.
• Defined systems scope and objectives through research and fact-finding
• Tools: Agile training , Microsoft Project 2012, PERT, Sharepoint 2012, Outlook 2012, Windows 7, PMO Governance Center Training .

Confidential

Lead Instructor - Computer applications and technology, robotics, and math with excellent performance results.

• Gather, document, analyze, review and prioritize user requirements e.g., functionality, ease-of-use, goal-setting, statistical data tracking and information, gap analysis, software licensing and costs for evaluation and acquisition of web-based academic software ALEKS and Think-Through-Math .
• Data gathering, tracking and statistical analysis of student/subject performance using DMAC software
• Windows Server 2003 Standard Edition part-time support and maintenance Windows 7, Windows XP.
• Tools: Microsoft Word 2010/2007, Excel 2010/2007 functions, formulas, and pivot tables , PowerPoint 2010/2007.

Confidential

Program Director

• Responsible for day-to-day operations of school of technology program and support of education department operations, IT program management responsible for and met program revenue goals and budgets. Set up departmental business processes, procedures, policies and documentation.
• Recruited, trained, mentored and supervised instructors.
• Gather, analyze and prioritize departmental criteria, requirements, performed gap analysis and organized documentation and data files for regional accreditation visitations.
• Taught at least two of the following for each term: Capstone Course proposal for case study: network design, routing and switching, subnetting, W2K3 Server based, and project management A /WXP, fundamentals of W2K3 Server Active Directory Domains, DNS, DHCP, IIS, SUS, DFS, Group Policy, TCP/IP, subnetting Linux commands/shell scripts Fedora Core v. 8 Linux Architecture/ext3 file system and 60 commands CLI using bash , basic shell scripts installed some Linux services, including Linux Server, Gnome and KDE desktops, X Window, Apache, HTTP, Samba , Windows 7. Above courses - installed OS server and client platforms, installed services, and performed trouble-shooting. Also taught career development, college prep reading and writing skills, college prep math, and Microsoft Office 2007.
• Lead faculty received consistently high student evaluation scores in courses taught each term.
• Strategic Planning Initiatives: Startup and successful growth of IT program on campus, including rolling out new bachelor's degree programs.
• Tools: Office 2007, Office 2003, Visio 2003, Access 2007 SQL , MySQL, VMWare, Virtual Box, and Virtual PC, certified adult instructor customer service training I II contact for TrackIt system for campus-wide technical support.

Confidential

Sr. Programmer/Analyst

• Data Analyst using Well and Property Acquisitions.
• Communications liaison between IT and Land Department.
• Provided land lease applications software implementation, upgrades, and support.
• Tools: Office 2000 including Excel functions, formulas, importing into Oracle, and pivot tables , Access 2000 SQL , Oracle 8i, MySQL.

Confidential

Manager, Project Services, Applications Implementation Department

Responsible for pre-sales support to oil and gas clients present clients' requirements and assessment, gap analysis, data mapping document preparation, project schedules with estimated implementation costs , supported sales staff, interfaced with Customer Services Department, Business Solutions Group, and Product Development Department's database applications. Responsible for mapping business/data requirements, applications software implementation, upgrades and support. Planned and scheduled project deliverables, goals, milestones.

Responsible for project staffing needs.

• Strategic Planning Initiative: Responsible for setting up project management organization PMO , and improving overall methodology/templates/procedures client contracts of department's software implementation process. Development/support of pricing and project schedules for RFPs for pipeline companies e.g. Equistar 200,000 , Exxon Mobil Pipeline Company 2,000,000 . Software implementation projects ranged from 200,000 to 800,000.
• Tools: Microsoft Project 98/2000, Oracle 8i PL/SQL light , MySQL, VB 6.0 prototyping to support GIS product offerings to clients , M/S Word 2000, Excel 2000 including functions, formulas, pivot tables , Access 2000 SQL and PowerPoint, Visio 2000. Training - Brio Query used in Informatica for data warehousing and reporting.

Confidential

Sr. Project Manager Management , Project Manager For the Global Network Services Division of Enron Broadband Services, program management of Confidential - network's PoPs and co-locations, pooling points, lit/dark fiber, and counterpart fiber routes. Program manager for route facilitization, and Network Operations audit.

• Consolidated projects' budgets, milestone status and issues for both above programs into weekly executive level status report summaries. Planned and scheduled project deliverables, goals, milestones.
• Supervised 3 project managers.
• Performed project scoping and requirements analysis with various business units and developed phased schedules and status reports. Identified and managed out-of-project-scope requirements.
• Project level emphasis on identifying project issues, change management, and tracking extraordinary optical equipment scheduling costs, and provisioning of circuits.
• Strategic Planning Initiative: Responsible for supporting of new Program Management Organization PMO and for development of executive status reports, including projects' definition, expenditures, and status. Major PMO mission was to perform business process re-engineering in functional areas.
• Tools: Primavera's TeamPlay v. 1.6, CPM, WBS, Gantt charts, Microsoft Project 98, Access 97 Reporting and SQL , Office 2000 Word, Excel, including pivot tables, formulas/functions. PowerPoint , Visio 2000 Remedy broadband technology including PoPs, co-locations, and server/broadband equipment, lit and dark fiber routes, SONET standards. Training PMP Project Scheduling, Cost Control Estimating Primavera's TeamPlay v. 1.6.

Confidential

MIS Director, Regional IS Manager, Property Management Division.

• Performed requirements modeling, cost/benefit analysis of current financial and work order systems, evaluated and installed and configured property accounting and building maintenance database applications, and trained end-users.
• Planned and scheduled project deliverables, goals, milestones.
• Prioritized and handled multiple concurrent projects.
• Responsible for upgrading software and infrastructure of regional office and managed properties' offices.
• Responsible for vendor management and contract negotiations for software consultants, LAN, hardware and database applications, client-server implementations.
• Did Novell LAN configuration acquisition of server and network components. Novell 3.x administration.
• Was directly on call for regional Texas Louisiana support for property accountants managers.
• Supervised direct reports and contract labor teams as needed for new properties.
• Upgraded property software packages used Remedy for tracking service calls.
• Y2K Compliance Manager for successful compliance of over 600 managed properties.
• Strategic Planning Initiatives: Supported sales and management team with current business process analysis, systems technical approach, project schedule, and estimated project costs largest conversion project awarded was 288,000 outsourced by American General .
• Tools: Microsoft Project 98, Excel 97 functions, formulas, pivot tables and importing into Access/Oracle , Access 97 SQL , Oracle 6.x SQL , property management building preventative maintenance client-server systems, Windows NT/9x clients, Novell 4.0. Training employee performance review and measurements, certification on MicroMain work order tracking system multiple calendars to schedule work on managed properties .

Confidential

Consultant

• Business Process Re-Engineering BPR Participated in BPR meetings and reviewed BPR documentation, and made recommendations for new/modified business processes. Performed requirements modeling, and prototyping of risk management and gas contract management systems. Part of team that performed analysis of existing business procedures, design, development and data modeling/design of gas contracts system and FileNet document management system. Performed training for Contracts Accounting and Administration users. Trained IT staff in use of OS/2. Planned and scheduled project deliverables, goals, milestones.
• Project Lead Analyst for development of EDI Gas Sales Invoice Project x.12 standards .
• Lead Analyst for adding new functions to existing Gas Sales Invoicing System.
• Lead Support Analyst for Small Gas Deals Project.
• Lead Support Analyst for Gas Sales Invoice System, A/R System, and FERC Tariff Filings
• Performed data mapping and conversion of Gas Sales Invoice System from DB2/2 to Sybase backend, then to Windows 95 and then to PowerBuilder 5.0.
• Provided level 2 support for about 50 gas accounting users and 5 users in the Regulatory Compliance Department.
• Defined client-server software projects new, enhancement and conversion requirements modeling, schedule project tasks and phases, and identifying needed resources for small projects. Managed out-of-project-scope requirements, and change management.
• Strategic Planning Initiative: a business process reengineering for a natural gas contract management, and risk management functional areas b initiated project and formed a team with Amoco's eCommerce Department and Contracts Administrative and Accounting group to establish partnership with Texaco to use EDI for gas sales invoicing and payments for purchase of Amoco gas.
• Tools: Catalyst SDLC methodologies, Sybase SQL Server Transact SQL stored procedures, BCCP , SQL Anywhere, PowerBuilder 5.0, PFC, AM 4.56, Systems Architect, TCP/IP, Microsoft C, Rexx PC , VBA, Access 2.0, Lotus Notes APIs, Novell 3.12, LAN Server 3.0, and Omni-SQL gateway servers. Windows 95, OS/2. COBOL II, DB2, DB2/2, QMF, MVS, JCL. ANSI X.12 e-commerce standard. Training IBM's Project Management, Amoco's' Generating New Ideas seminar, OOD, OOP designing entity classes for PowerBuilder.

Confidential

Consultant

• Assisted in performance enhancement of loan application system client-server based for federal credit union in Quebec City. Worked on Intelligent Environment's I.E. National Help Desk for their customers for 2 weeks supporting commercial database applications. Resolved, prioritized and escalated after 4 hours client's production issues related to I.E.'s various OTS, customized vendor software products. Logged and tracked client issues until resolution.
• Performed business requirements analysis/modeling, developed functional specifications, prototyped, designed and developed Carrier Transportation and Logistics Management System client-server database application and relational database tables. Automated and replaced carrier's manual procedures, thus provided more timely information of carrier locations and truckload status. Schedule client-server project tasks and phases, and identifying and assigning needed resources for carrier and client.
• Enhance and support IBM Corporation's computer manufacturing system, including reconciliation of interplant orders. Supported multiple plant locations in the US and Europe, and supported multiple product lines, MRP and shop calendars. . Performed data administration support granting security rights to DB2 databases and tables . For Exxon, performed major enhancements for Exxon's Joint Interest Billing System and on-line Accounts Receivable. Enhancements included reduced processing costs and the amount of paper for joint interest bills from about 30 boxes to less than half. Designed and developed on-line transactional and batch programs. Supported GE's EDI System for billing energy clients. Performed project scheduling. Trained consultants, project managers, recruited and interviewed job applicants. Developed standardized problem-solving skills exam for qualifying potential new hires.
• Performed business requirements modeling, prototyped and developed functional and design specifications for Exxon's integrated on-line Receiving System. Performed a variety of software development tasks for major energy clients. Estimated effort via project schedule and converted National Oilwell's acquired company's tubular inventory system from Datacom/DB to IMS/DB budget 25,000 . For Smith International performed analysis and converted data from acquired company's HP3000 manufacturing system BOMs, POs, material inventory and control, WIP and product data to existing MAS system on IBM 4381 budget 37,000 . Worked with Enron's tax accounting manager to generate tax reports for several prior business years and current year for oil gas lease properties. Developed proposal for conversion for Enron's RFP, including project definition/requirements, project scheduling, assigning CIBER and Enron's resources, and estimating project costs based upon full life cycle software methodology. budget 1.2 million .

Confidential

Project Manager Management Performed business systems analysis, requirements modeling, and business functional specifications using DFDs structure charts. Prepared 3 million dollar plus proposal to manage, architect and develop new applications and integration software, and replace manual applications, and outdated plant manufacturing systems to measure plant performance. Gathered/analyzed requirements for and designed short-term and long-term sales forecasting planning system, responsible for overall design of capital expenditure tracking system, and inventory systems for Goodyear's Beaumont tire manufacturing plant. Goodyear proposal included a master schedule of phased-in full life cycle approach to several concurrent software development projects, replacement and integration projects. Planned and scheduled project deliverables, goals, milestones.Managed out-of-project-scope requirements, and change management. Tools in proposal used were CPM, WBS, and Gantt charts. Responsible for identifying and tracking project costs. Awarded contract by Goodyear. Responsible for recruiting, staffing managing multiple systems development teams to develop Goodyear plant specifications, and design integration software and databases. For the Department of Energy, developed proposal for nuclear waste management disposal records systems 10 million dollars estimated over 10 years . Performed annual employee reviews, and managed contract programmers. Responsible for vendor management. Responsible for setting up space and meeting installation specifications electrical and heating for computers.

Confidential

Systems Specialist Management , Software Engineer Using Department of Defense structured methodology, group leader to design and develop validation software for uplink and downlink of messages for the space shuttle, payload, and ground control for NASA's training mission. Designed and developed real-time data storage and retrieval system interfaces for a payload simulator Generalized Payload Model . Planned and scheduled project deliverables, goals, milestones.