SUMMARY OF QUALIFICATIONS:

A professional Administrative Professional, highly effective in coordinating and implementing multiple projects. Excellent interpersonal and communication skills coupled with a team player attitude and strong initiative. Characterized by colleagues and managers as confident and capable to demonstrate strong organizational, analytical, written and communication skills.

STRENGTHS:

• Ability to plan, schedule, and facilitate meetings
• Detail oriented, team player, organized, excellent written and verbal skills
• Able to manage multiple projects effectively and efficiently
• Creative problem solver with excellent interpersonal and client relation skills
• Adaptability and ability to work independently
• Ability to handle sensitive information with absolute confidentiality

TECHNICAL SKILLS:

Expertise: Outlook, MS Power Point, MS Word, MS Excel, SharePoint, Adobe Reader, Internet Explorer, Safari

Professional Experience

Confidential

Mid-Level Project Coordinator

• Responsible for delivery on the day to day operations of the Managed Service Provider program requires daily interaction with multiple client, vendor, and corporate stakeholders
• Perform the stages of the staff augmentation life cycle including: requisition review and release, candidate screening, interview coordination, purchase order management, engagement processing, on-boarding, timesheet processing, evaluations, vendor compliance, reporting, and off-boarding
• Provide email and telephone support to client managers and vendors on the application and program process and procedures
• Collaborates with a team of managed service provider professionals to coordinate program activities between client managers and staffing vendors
• Responsible for meeting client service levels agreements for response time and customer service
• Administers the vendor management system application process in response to requests from client managers, vendors, project management, and corporate support
• Serves as a point of escalation for junior staff members to resolve issues within contractual service level agreement deadlines
• Review resumes and process candidate submittals daily assists in coordinating candidate interview schedules with client managers and staffing vendors
• Responsible for preparation, processing, and audit of weekly payroll information
• Trains client managers and vendors on the use of human capital management software
• Maintains program statistics and distributes metric reports on a weekly and monthly basis
• Perform quarterly audit activities to support contract compliance
• Assists in resolving conflicts between client and suppliers with a focus on serving both parties as partners
• Assumes responsibility for special projects as assigned

Confidential

Leasing Coordinator

• Provided timely and accurate communication with the program manager team leaders, team members, and key stake holders to ensure understanding of project status and direction
• Set up and managed support functions covering planning, tracking, reporting, quality management and internal communication
• Facilitated the completion of projects by understanding critical activities and alerts
• Ensured all commitments were met in accordance to the goals and objectives of the project
• Coordinated all relevant department activities to ensure smooth flow of information and deliverables
• Managed successful relationships with subcontractors and associate contractors
• Facilitated and coordinated work group meetings

Confidential

Contractor

• Gathered, analyzed, and reported project research information
• Tracked invoices, compared budgets to actuals expenditures, created monthly and weekly reports
• Worked closely with clients to identify their needs and challenges, provided solutions oriented to their needs
• Traveled to designated sites to conduct assessments of the business needs as it related to the project, summarized my findings in a written format
• Assisted the project manager in the drafting, and issuance of project proposals, RFPs, tenders budgets, cash flows and preliminary schedules
• Designed and evaluated programs

Confidential

Program Coordinator

• Worked closely with program managers and project managers to support the successful development and implementation of project schedules
• Created and posted relevant website content
• Scheduled, organized, and documented the weekly project plan review meetings and captured minutes, risks, and issues
• Created meeting packets, distributed material, and documented minutes
• Coordinated and scheduled meetings for the team
• Developed, formatted, and maintained databases
• Assisted in the preparation of grant applications and budgets
• Managed and maintained files and provided clients with current budget information
• Processed and tracked check requests, invoices, and expense reports to meet and manage project budgets
• Created and maintained project status reports, project plans, time line and task lists
• Responded to internal and external requests performed meeting planning/logistical arrangements, performed data reporting/entry, scheduled meetings, and supported project activities
• Negotiated meeting spaces and menus with vendors
• Coordinated and setup up high level conference calls
• Composed draft materials for Director's speaking presentations and memos to the field offices maintained records pertaining to personnel, purchasing, travel expenses, and related field activities.
• Arranged five formal client dinners at restaurants in Chicago, IL attending meticulously to details such as media equipment, menus, and agendas

Confidential

Administrative Coordinator

• Conducted comprehensive review and analysis of cost estimated proposals in order to accurately monitor relevant line that tracked back to project budget
• Drafted written documents and proofread reports, letters, responses, memoranda and the preparation of presentation material while ensuring accuracy and appropriateness of presentation formats.
• Handled forecasting reports using excel spreadsheets for financial reporting, cash flow income expenses and performed price analysis proposals and change orders
• Assisted project team leader with procurement and with the implementation of money saving methods
• Trained new employees on best practices and procedures organized communication with external clients and independently responded to letters and general correspondence
• Reviewed and summarized reports and documents prepared background documents as needed conducted home ownership workshops to increase awareness in loan programs

Confidential

Workforce Development Specialist

• Answered a high volume of incoming calls and in-person inquiries from clients and colleagues
• Maintained a systemic file system with client information and programmers
• Conducted over the phone client training and in person support
• Facilitated training sessions on new and upcoming initiatives
• Coauthored training and procedure manuals
• Managed schedules for 30 trainers inclusive of daily training assignments and vacations and contractual time Composed complex memos, reports, and other documents scheduled meetings and coordinated travel, and assisted in the appropriation of the yearly budget

Executive Assistant to the Director

Confidential

• Screened incoming calls and correspondence prioritized mail and incoming reports to ensure matters were resolved within the required time frame
• Planned monthly events including breakfast, lunches and dinner parties prepared vouchers and time sheets for Director's approval
• Adjusted commitments to maximize Director's time efficiency, allowed for decision making and desk time created monthly activity reports for the District
• Recorded minutes as assigned with a high degree of accuracy effectively responded to and resolved escalated customer complaints
• Arranged travel as required