SUMMARY

• Dynamic and energetic program management professional with 14 years of program and project management experience with demonstrated success in program management and product launches.
• Extensive business experience in Private and Public sector organizations developed from strong working relationships with executive leaders creating and enhancing business objectives.
• Provided leadership and guidance in formulating strategies, policies, and initiatives to support the delivery of business goals
• Achieved high recognition from clients and internal leadership on performance while managing project teams and employees.

PROFESSIONAL CAREER

Confidential

Senior Program manager

• Accountable for the organizational CRM application and the multiple projects and teams, internal and external. Accountable and responsible for initial discovery, future and present staffing, estimating, project planning using agile methodologies, execution using Scrum principles, and implementation of CRM program to increase revenue to the lines of business within the organization, lowering costs to BAI, and creating a user friendly CRM experience.
• Developed Product Roadmap of CRM application working with business partners on prioritization of projects with key drivers, Return on Investment and Organizational Branding.
• As sole Project Manager/Scrum Master in the organization, successfully delivered CRM upgrade and enhancements projects at budget and sooner than planned end date, making it possible to see returns on investment a quarter ahead of schedule.
• Created and presented biweekly program and project dashboards, to executive leadership team, identifying high level risks and mitigation plans, high priority issues with potential resolutions, summary of defects, schedule and budget information, and staff matrix plans for planned future projects.
• Through my experiences and education I am building high-performing, inspired and accountable technology and business project teams, where communication and support across the teams are vital to individual, team, and project success.

Confidential

Senior Program manager Web Application and Development

• Manager of Application and Development team consisting of 12 resources, working on in house development projects, Request for Proposals and Vended implementations. Accountable for staffing, estimating, project planning, execution, and implementation of programs to increase efficiencies and lower costs across Cook County departments while providing benefit to the constituents of Cook County.
• Implemented tactical and strategic programs for all offices under the President by defining, developing and delivering web based solutions to increase revenue to the County and/or reduce taxpayer contributions.
• Established first Agile Scrum software development framework within the organization for internal application development and external vendor application development. Trained and transitioned internal employees to meet Scrum and project needs.
• Establishing and growing relationships with all Directors from the Offices under the President and created technical strategies across departments and the County to streamline over 1000 manual processes, increase efficiencies for employees, and drive down costs for County taxpayers.
• Created and rolled out a standardized RFP template working across the Bureau of Technology and Procurement office, which reduced the turnaround of Requests for Proposals by 50 , and provided greater efficiencies for Project Managers, the Chief Procurement Office, County departments and Vendors.
• Presented weekly program results, using SharePoint 2010, to executive leadership team and business stakeholders, identifying high probability risks and mitigation plans along with high priority issues with potential resolutions.
• Developed, administered, and tracked a 960k staffing budget, 1.1 million capital budget, and a 850k maintenance budget.

Confidential

Program manager Customer Experience Group

• Led teams of 20-25 to work on 15-20 large market projects every six months. Accountable for staffing, estimating, project planning, execution, and implementation of programs to grow Aon Hewitt business.
• Collaborated with Retirement and Health Business Sponsors on prioritization of projects using analytical research. Strong ability to create and present materials to executives using win-win approaches.
• Redesigned the waterfall software development lifecycle to gain process efficiencies and reduce rework, which increased the number of projects delivered every six months by 25 . Initial process redesign incorporated concepts of Agile Scrum within the Waterfall process. Final process redesign consisted of full Agile Scrum software development with Scrum teams to deliver IT projects.
• Managed multi-million dollar programs for the largest products offered to Fortune 500 clients, which account for over 50 of the net revenue earned by Aon Hewitt.
• Managed and grew vendor relationships with focus of reducing contractor costs, growing network of vested vendor agencies, and acquiring unmatched talent within desired budgets.
• Single point of contact for my team and program for all internal and external teams within the organization as well as offshore/onshore. Collaborated with managers from groups on business strategies, project priorities, scoping, deliverables, resourcing, risk identification, and issue management.

Confidential

Program manager

• In a strong matrix organization led a group of 15 resources, .NET and JAVA developers, on a yearly budget of 1.6 million dollars spread across multiple large infrastructure and application projects.
• Worked with internal and external groups to develop project charter, scope, estimates, and scheduling. Managed project plans using Microsoft Project Server tracking project baselines and financials with milestones and activities.
• Used industry project methodologies to perform project initiation, planning, execution, monitoring and closure of all projects. Documented and resolved risks, issues, and change management through enterprise project tools and processes.
• Developed and taught training curriculum for new project managers. Mentored and coached team members on an as needed, ongoing basis.
• Facilitated, coordinated, negotiated and motivated project teams and clients to support project deliverables and timelines through constant communication including communication planning.

Process analyst/Project manager, Confidential

• Within an organization of 50 senior, technical architects I was responsible for the creation, rollout and adoption of processes to improve organization's performance.
• Created close to 50 processes for the organization to assist with deliverables, increase efficiencies, reduce rework and better explain roles and expectations. Result was 25 less time spent during projects across the organization.
• Created, coordinated and facilitated monthly Architecture group on-boarding training for new employees. Averaged five new employees a month.
• Owned/administrated seven different SharePoint sites for the organization. Acted as organization's subject matter expert for all SharePoint questions and sites.

Confidential

Project manager,

• In a strong matrix organization, I managed yearly average of five to six projects with 10-15 team members working on each project.
• Used chosen Project Management process, successfully managed and delivered an average of 25 projects a year ranging from 3000 to 500,000. Projects delivered to sponsor within budget, agreed timeframes and within success measures.
• Worked with Allstate business partners in developing project requirements, estimates, milestones and baseline controls for cost, schedule, and project quality.
• Managed weekly issues, risks and change control through the life of each project and updated management and business clients on project status.
• Built and cultivated relationships with clients as well as other groups in and out of my organization involved in the projects. Also, worked very closely with my own project teams, who often were virtual resources.

AREAS OF EXPERTISE

Program Management Tactical and Strategic

• Cross Functional Team Management
• High Performance Team Leadership
• Software Development Agile, Scrum, Lead Sigma, SDLC Waterfall
• Resource Management, Interviewing, Hiring, Vendor Relations, Training and Mentoring
• Communication Planning and Strategies
• Offshore Management, Global Sourcing
• Web Site Management and Content Enhancement

SOFTWARE APPLICATIONS PROGRAMMING LANGUAGES

Microsoft Project Server Project Web Access 2007, 2010, 2013 MS Outlook MS Word MS Excel MS PowerPoint MS Visio MS Visual Studio 2005 Team Foundation Server Windows SharePoint Services 2010, 2013 Just In Mind Team Site Web Developing NetMeeting Live Meeting Adobe Acrobat Pro Team Foundation Server 2010, 2013 Microsoft Dynamics CRM SQL Java Ruby C C PHP