Engagement Delivery Professional

Start-Up Infrastructures, Organizational Development Business Turnaround A trusted partner and advisor of corporate executive management teams, contributing IT expertise in strategic planning and executing enterprise level projects/programs in domestic and international markets. Highly perceptive and mentally agile leader with a talent for identifying and developing highly motivated teams with a mutual goal of company growth, profitability and client satisfaction.

Highlights of Career Accomplishments

• Piloted datacenter consolidation program as part of overall integration to newly merged market division, saving Thomson Reuters 80 million over 3 years.
• Successfully steered product implementation that enabled Wachovia to create specialized ticker plant alerts. Resulted in single source relationship, generating an additional 5 million in revenue for Thomson Reuters.
• Closed 10 million of managed IT services with Biogen Idec account at GlassHouse Technologies, while attaining required targets for P L achievement, delivery and customer satisfaction. Services successfully supported a 26 increase in client revenue growth in 2013.
• Delivered 246 revenue from 6.93 to 24 million and increased consulting staff from 15 to 125 during the first year of operation at NSC Global LLC.
• Approved and delivered NSC Global LLC network solutions across Fortune 500 companies, including: NYSE, AT T, Accenture, Shell, Morgan Stanley, Colt, Barclays and ATOS/Siemens utilizing technologies such as NetApp, Cisco, EMC, Juniper, VMWare, F5 and Bluecoat.

Professional Experience

Confidential

Director of Managed Services

Contracted to steer Confidential Managed Services business acting as primary focal point and owner of Global Strategy and Solution Design serving as designer, pre-sales advisor and closer of Executive Sales . Manage an extensive portfolio of 15-20 accounts, and team of 80 direct and in-direct reports across 4-5 different towers.

Program/Project Management

• Achieved a 4 year-over-year increase in operating margin since 2012.

Governance

• Effectively mitigated risk in pre-production phase, piloting systems through GxP and validation across two pharmaceutical organizations, Biogen Idec and Ironwood Pharmaceuticals.
• Praised for successful turnaround of overall strategy built a fit-for-purpose ITIL-based level remote monitoring and management organization.

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Confidential

On-boarded as senior program manager of datacenter virtualization effort to support new state-of-the art trading floor.

Leadership

• Recognized by senior executives for providing visionary leadership in the successful implementation of art virtual infrastructure.

Client Satisfaction

• Cultivated positive, long-term relationships with partner and customer by establishing a solid communication pipeline, clearly articulating technical messages to a non-technical audience.

Confidential

Head of Delivery

Aggressively recruited by startup business to lead 15-member team challenged with implementing all delivery processes, enabling consulting and managed services to Americas-based networking and telecommunications clients. Steered all operational, relationship and P L components of US-based business.

Business Growth

• Devised and implemented ITIL procedures to grow managed services from 10 to 30 of revenues.

Governance

• Redefined reporting mechanisms and installed value-added structure, returning strategic accounts to operational stability while reaffirming client confidence.
• Designed IMAC process for NYSE and ATOS/Siemens for managed services.

Confidential

Recruited to steer infrastructure and software development within two separate divisions: Operations and Wealth Management.

Program/Project Management

• Delivered significant value as direct liaison to Thomson Reuters' executives and clients. Completed all projects on-time and on-budget.
• Assessed project associated costs to identify system shortfalls responded by implementing processes and procedures resulting in a 17 reduction in systems operating costs across the business.
• Piloted global Cisco VOIP/call center implementation for 30 call centers and 100 offices/locations worldwide.

Governance

• Owned process and lead team to consolidate core datacenters in Thomson Reuters into a smaller footprint utilizing EMC san and VMWare virtualization technology resulted in 65 million budget approval for migrations and facilities upgrades in 2009 for newly merged markets division.
• Turned around overall operations by implementing Total Quality Management TQM Program focusing on continual improvement of operational areas and Quality Control QC as part of data center transition.
• Evaluated methodologies/tools related change, incident and problem management installed new benchmarks, increasing resiliency and communication of downstream systems, both internally and with company's financial partners.

Leadership

• Provided visionary leadership to program teams of 110 members comprised of employees, vendors, subcontractors and consultants across 3 countries to meet program objectives.
• Led select business development team credited with identifying lucrative new business opportunities.

Confidential

Designated Principal Consultant in identifying and closing complex service and professional service opportunities. Provided leadership to team of 12 Project Managers and 90 Technicians across 6 divisions. Held full ownership of 90 million Capex and Opex budget as key component of infrastructure and network refresh project supporting an electronic health management system.

• Managed testing and certification of 3000 business critical ZEN application objects, maintaining business continuity.
• Provided transparent financial picture to senior leadership/key stakeholders developed and presented five-year program financials to the Board of Directors, including projected profit and loss statement.