Professional Summary:

• Over 18 years of technical experience, procedural skills and leadership qualities in the IT Support field focusing on Infrastructure Implementation's.
• Architect and Management of large infrastructure projects and large teams of people across many Global Enterprises.
• Completion of projects on or ahead of time as well as on or below budget.
• Project planning, designing and reporting using tools such as MS Project, Rally, QuickBase, SharePoint, MS Visio, PowerPoint, Excel or other tools that may be used in the environment.
• Implementation and decommissioning of hardware and software by using overall knowledge, experience and resources available to create a cost effective plan that will show an ROI and increasing overall performance and functionality.
• Solid background with a vast array of Microsoft products most recently Windows 7, Office 2010, System Center and going all the way back to Windows 3.1 and MS DOS.
• Train and mentor those that may not have the same skills sets or knowledge in certain areas so that they may benefit and improve the overall environment.

Technical Experience:

Skills: Project Management / IT Manager, Network Engineer, Systems Engineer, QA Lead, LAN / WAN Administration, Scripting, Desktop support, Application support, Help Desk support, Security, Network Analyst, Application Packaging, Technical Writing, Change Management, Disaster Recovery, Infrastructure Design, Peripheral installation, Field / Onsite Service.

Hardware: Cisco Routers, Switches, Access Points, WLC, HP/Compaq, IBM, Dell, Toshiba, Gateway, Kodak Scanners, Symon Boards, AT T Paradyne Modems, Motorola FRADs, HP Optical Jukebox, FLUKE, Inkjet/ Laser printers, POS and other office equipment.

Operating Systems and Servers: Windows 7 thru Windows 3.1, Windows 2008 Server thru Window NT 3.51, SCCM, Altiris, VMware, HP OpenView, Terminal Services, IIS, WSUS, Microsoft SQL Server, Microsoft Exchange, Microsoft Proxy, Novell 3.x thru 4.x, FileNet, Citrix, CA Unicenter, MitemWeb, InfoBlox, Cisco IOS 12.4.

Software: ChangeBASE, QuickBase, MS Office 2013 thru 95, Microsoft Project 2010 thru 2003, Microsoft Visio 2010 thru 2003, MS Access 2010 thru 2.0, MS Outlook 2010 thru 97, WCS, Novell GroupWise, Lotus Notes, CC Mail, Active Directory, VB Scripting, Powershell, WebEx, NetMeeting, Visual Basic 6, PVCS, Microsoft FrontPage, Tivoli, WinInstall, Wise InstallBuilder 9, Wise Studio 4.01, AdminStudio 8, ZENworks, ARCServ, Backup Exec, Remedy, Putty, Reflections, PaperPort, FlashPoint, PeopleSoft, ChangeMan, Mitem and much more.

Protocols and Connectivity: LAN/WAN, TCP/IP, UDP, IPX/SPX, NetBIOS, NetBEUI, SMTP, SNMP, DHCP, DNS, WINS, Ethernet, Frame Relay, Token Ring, ATM, VPN, PPP, SSH, MPLS, OSFP, BGP, EIGRP, VoIP, Http/Https, Telnet, TFTP, FTP.

Employment History:

Confidential

Project Management and Systems Architecture

• Troubleshooting issues from hardware, software and network problems.
• Managing field service work for multiple customers across the Twin Cites Metro area.
• USPS Project Leader Jack of all Trades
• Library of Congress - Project Manager
• Dick's Sporting Goods - Project Coordinator
• Xcel Energy - Application Lead Project Management / Business Analyst
• JP Morgan / Chase Project Manager
• Projects include:
• Managing contracts for break/fix work on Servers, PC's and Printers.
• Support for HP/Compaq, Dell, Gateway, IBM, Toshiba, Fujitsu, as well as support for many software applications both COTS and custom written.
• Writing custom scripts for automation using command, PowerShell, VB Scripting, Batch or other tools.
• Providing cost analyst for full life cycle projects and show an effective ROI.
• Training users to use a number of software applications like MS Word or Excel for example. Teaching users to do regular maintenance on their systems for example running backups, scanning for virus and spyware, and running disk management tools to name a few.

TekSystems

SCCM Architect

• Donato works on a SCCM 2012 R2 project that deploys Windows 8.1 and Server 2012.
• Installation and configuration of SCCM 2012R2 with SQL 2012 SP1, IIS 8, WSUS WDS and other server based roles that were needed to support SCCM 2012 R2 with all of its functions such as BITS.
• Creation of OS Images wim files for Server 2012 and Windows 8.1
• Creation of Task Sequences
• Management of updates as well as Endpoint management of rules and definitions
• Creation of Applications and Packages

Confidential

SCCM Architect / Project Manager

Donato worked on the SCCM 2007 to 2012 side by side migration for the State of Minnesota Department of Transportation. He helped to do the project planning, design architecture and production implementation of the solution. This SCCM migration was to also to convert the server infrastructure to a Virtual environment and into the datacenter environment and for all of the many sites that the DOT has throughout the state.

• Project planning and designing for the SCCM 2012 implementation that included working with Microsoft.
• Use of Rally to plan and track the progress of the project.
• Use of vSphere for the support of the test lab and production environments.
• Creation of Server diagrams using MS Visio 2010.
• Installation and configuration of SQL 2012 SP1, IIS 7.5, WSUS 3.0 SP2, SCCM 2012 SP1, and other server based roles that were needed to support SCCM 2012 with all of its functions such as BITS.
• Continuing support of day to day operations.

Windows 7 Consultant / Project Manager / Systems Architect

Donato is working on his Sixth Windows 7 project for over 9,000 workstations and over 500 applications. Managing aspects of the project with Project, SharePoint, and other tools as well as architecting solutions for applications and their compatibility for Windows 7 x64 and using tools like SCCM 2012 to manage the build process.

• Create project plan, SharePoint site, and Manage people and the workflow for the project.
• Working with Application Owners on application compatibility with Windows 7 x64.
• Working with SCCM 2012 to architect and develop methods to be used throughout the project such as Task Sequence, Application and Driver Packaging, how to maintain devices and collections, and reporting.
• Building of Windows 7 x64 image to be used as the Gold Image.
• Recommendations on upgrading or replacing applications such as Lotus Notes with Exchange/Outlook.
• Lead a POC for a deployment tool.
• Donato is worked on his Seventh Windows 7 project and provided some baseline consulting to help get the client underway with their Windows 7 project.
• Develop phased approach for testing and deployment.
• QA and UAT testing of applications and other processes.
• Migration of Exchange server to support newer version of MS Office.
• Helped to organize their known applications and build a process around compatibility.
• Held meetings with Application Owners to get them up to speed with getting their applications compatible.
• Provided testing platforms through VM's for testing compatibility.
• Built, track and managed SharePoint site for the applications.

Project Manager

Confidential worked as a Project Manager on a Window 7 Implementation for over 3000 systems in a global environment. Pentair as a manufacturing company had a challenging environment to deal with as you are working with machines that can take up a lot of space to operate and others that integrate into ERP system or other important applications.

• Create, design and maintain the Windows 7 Project plan for all phases of the project using MS Project and other tools.
• Design phased approach for Windows 7 deployment that includes all aspects OS development, application packaging, QA and UA testing, through to production.
• Create, design and maintain SharePoint site for Windows 7 project.
• Analysis and reporting using SCCM.
• Research and development of processes to be followed for the project.
• Delegation of work to others around the global environment.

Systems Architect

Donato Architected the Exchange/Outlook 2010 implementation for 1600 users throughout the entire enterprise environment. This project included the follow facets:

• Identifying configuration settings for Exchange or Server settings.
• Validating settings that can be carried over from Outlook 2003.
• Creating deployment process using Altiris DS and PCT.
• Verify what add-ins will be able to be transferred over to Outlook 2010 and researching upgrades if needed and testing functionality.
• Creating POC's for add-ins and other products like Windows Search 4.0 and OneNote.
• QA testing of process to ensure success.

Project Leader

Donato worked on the Windows 7 deployment for over 43,000 computers throughout the Medtronic Global Enterprise at over 200 sites. Donato was responsible for a number of roles within the deployment effort.

• Working and Managing SCCM OSD, Task Sequence, Application and Driver packaging, etc...
• Driver certification for 20 models both desktops and laptops.
• Help to identify issues with applications on either Front-end or Back-end like MS Office and other settings with Exchange.
• Led and coordinated the QA and UA testing effort on a Global scale for the complete build processes using SCCM and the applications and drivers that were used.
• Helped create and manage lab environment for testing builds prior to deployment.
• Desktop Infrastructure Readiness Testing with sites to verify builds.
• Creation of Technical Documents for many processes, one of which was the QA and Testing of the Build process.
• Report creation and project management and coordination.
• Troubleshooting of overall process.
• Creation of GRS Knowledge based articles as well as ticket management.

Senior Consultant

Worked for one of the leading ITIL Deployment Centers in the country where Donato led the Network infrastructure deployment for over 1200 stores across North America.

• Working along with other Project Managers, Team Leads, Engineers, Analysts, Field Technicians and store personal to refine the deployment effort, documentation and improve the overall process.
• Managed a team of Network Engineers and the workflow process in the deployment of Cisco 3845 routers, 3750, 2960 switches, and 1131 Access Points in order to meet PCI compliance.
• Instructed Network Engineers, Analysts and Field Technicians in the troubleshooting of Routers, Switches, Access Points and cabling issues.
• Communicating with telecom vendors such as AT T and TELUS to escalate issues and verify setting such as BGP and Gateway IP's.
• Work with other vendors such as Cisco if there was a hardware or configuration issue to help troubleshoot the issue further and create a process to resolve the problem.
• Custom ticketing system was used to manage the deployment effort on a store by store basis. This was helpful as a process tracking system to see where any given store was at during the deployment.
• Provided status details to upper management on how the deployment effort is going and if there are any issues that need to be addressed.
• Improving upon current processes in order to make work go faster or verifying equipment to prevent roll-backs during the deployment.
• Other support issues like verifying Windows 2000/2003 Servers, workstations, kiosks, POS systems, RF guns and other settings on devices throughout the store.
• At any given time there were multiple projects going on that require attention in some matter. This can range from something as small as verifying a device and its settings, to something more serious as a store network being down and rebuilding a stores router, switch stack or WCS configuration.
• Create or modify scripts either command or VB Scripts in order to automate the process. Once the deployment effort was over Donato continued to monitor the network over 300,000 nodes and its devices to resolve issues. For example: DHCP issues using InfoBlox. This was a 24x7 production support position.

Lead Business Analyst

• Led the effort to convert and upgrade applications to be used on XP Professional or Terminal Services.
• Worked with the Business community to indentify workflow and to coordinate the conversion effort using Altiris as an imagining system, deployment method and monitoring tool.
• Wise Studio to package applications and if needed creating other scripting methods be it VB Scripts, command scripts, or other tools in order to deploy software.
• Managing a ticketing system for the Change Management process and assigning tasks for deployment to the Desktop support team, Business Analysts, Developers and others when needed.

Project Manager

• Led the application conversion effort from Windows 2000 Professional to XP Professional.
• Verification of the current application packages in ZENworks for Windows 2000 and to see if they can be brought into the XP environment and still work correctly.
• Using the Novel Snapshot tool, AdminStudio 8 to create MSI packages and VB Scripts or command scripts where needed.
• Coordinated with the User Community and other Staff to validate the functionality of the application package that is being installed on the XP image.
• Use of VMware to run QA and UA testing.
• Worked along with another team to help in the creating the XP image and to verify the baseline build.
• Migration from GroupWise to Exchange / Outlook that he was tasked to help as a backup support role when users needed assistance.

Senior Systems Engineer / Project Lead

• Main responsibility was the support of the store servers approx 1500 across the enterprise for the deployment and decommissioning effort.
• Called upon to answer issues as small as procedural steps that need to be followed while rolling out a server on deployment night.
• Troubleshooting of failed hardware, software configuration, issues in Active Directory or other processes.
• Remote into servers to fix or troubleshoot an issue by either using the RSA card that is installed on the server, using Microsoft Remote Desktop, or Telnet in some cases. Enabling the ability to support a vast number of stores located anywhere on the WAN.
• Created many scripted packages to install applications, services or verify the configuration of workstations and servers utilizing VB script, Batch script, and Wise Studio 4.01 to create install packages where needed.
• Support and management of the Lab environments. This includes not just the support of the equipment that is being used but also working with the Developers that need assistance with installing or troubleshooting their applications.
• Other projects work on was the developing and troubleshoot the PXE script for the building of Workstations, Kiosks, and Registers. Working with others in fine tuning the XP Professional image that was used in the building those machine types.
• Tasked to do many other things of this nature along with working on custom applications written by in-house developers and or working with vendors on their products.
• Integration of HP Openview and IBM Director to monitor hardware. In doing so we were also able to integrate PowerChute to monitor the UPS attached to the server.

Project Leader

• Improved the User Community by increasing Network response time with the installation of new Servers, Workstations, Applications and other devices.
• Update and improve configurations and the functionality of many applications, device drivers and much more.
• Donato led a 3 year project that covered the rewrite of applications that were used throughout the ASC. This work included working with the Vendor and their developers along with onsite developers to create 21 different applications and web based applications the covered the different business functions. Throughout the process Donato was responsible for all aspects of planning, development, QA testing, UA testing, and Production deployment. After that Donato was responsible for the continued updates to the business process and the overall work that it entailed.
• Donato worked on a project that converted over 320 users in the ASC to Windows XP Professional on their workstations and using Microsoft 2000 Server along with Active Directory to support their groups and user rights.
• User Environment to a better platform that allows them to increase their productivity and enables the Support staff that is in place with better tools to handle the issues that arise.
• This transition required a lot of work and troubleshooting in order to make things go smoothly. For example a number of applications that were supported needed some special configuration to work correctly in the new Windows XP Professional environment.
• Planning and time management that needed to be done in order to have everything work correctly while implementing this new change to the system.
• Re-packaging applications and creating command scripts, VB Scripts, or using other tools to modify settings or to be used in automation.
• Administrating Novell and Microsoft Windows Server platforms. For example the creating of user accounts, groups and printers. The assigning of Volumes, Directories and File rights. The Backing up and Restoring of Data. Creating Disaster Recovery plans. Also, the hardening and securing of the systems that are being used.
• Building and configuration of Network Servers and Desktop Workstations along with the appropriate Operating Systems and other Application software that may be needed for the User Community to perform their normal job functions.
• Throughout this Donato's leadership, management and procedural skills have also been used in helping to train, guide and lead employees in their work. Some of the ways he did this is was by leading many of the projects that he was a part of and also training the users that he supported to use the new products that they were given.
• The desktop environment was more challenging to keep up and running because of all the applications in use that were both COTS and custom written software.
• Support issues ranged from creating User accounts, Groups, Printers, Volumes, assigning rights to users and folders on the Novell Servers.
• Supported the Novell Servers and applications that ran on the Windows 95, NT, and 2000 desktops.
• Network Troubleshooting and Monitoring, Support and configuration of IPX and TCP/IP using Static IP, DNS, Wins and DHCP. Also, the use of FLUKE to monitor network traffic.
• Application Support which includes configuring, troubleshooting, maintaining, upgrades and specializing in some of the following: Windows 2000 and NT Server, Windows XP, 2000, and NT Workstation, MS Office XP, ARCServe, FileNet, FlashPoint, Mitem, TN3270, Reflections, Norton AntiVirus, , MS Access 2.0-2002, Visual Basic 6, Visual Interdev, MS FrontPage, MS Project, Visio and Outlook to name a few. Plus many more COTS software and custom written applications.
• Application Discovery, Certification, Packaging and Deployment of software to be used on desktop workstations and server platforms.
• QA/CA Testing of software and hardware to verify that it will perform accurately in the network infrastructure to our current standards and expectations.
• Research into new hardware and software that can be used in future implementations and understanding how they will affect the network infrastructure and the benefit that it will give to the User Community along with the Business Environment as a whole.
• Planning out details that are needed to make implementations, upgrades, maintenance and ongoing usage go smoothly. Part of this includes the meeting of the Change Control Board that Donato was a part of, in conjunction with the use of the Change Management procedure that they had in place, which monitors and logs the work done on different systems throughout our building.
• Implementation and installation of hardware and software changes that need to go into production. Part of this includes having a back out plan should anything happen to go wrong. This insures that we have very little if any down time.
• Hardware Support for Desktop Workstations, Network Servers, Scanners, Optical Jukeboxes, Symon Boards, Printers and other Network and Peripheral devices.

Support Specialist

• Network and Workstation Support for Local and Offsite / Remote Users totaling up to about 5000.
• Supported many applications like Microsoft Windows NT 4.0, Microsoft Office 95, 97, GroupWise, Citrix WinFrame, IMS, PeopleSoft and a number of in-house developed applications.
• Supported up to 300 different applications that run in Windows NT 4.0 and Windows 95.
• Application Discovery where he used WinInstall 6.0 in the creation of software packages for use on Windows NT 4.0 workstations.
• Documentation the process of these software packages where his Technical writing skills were improved.

Lead Computer Tech

• Lead Technician at the Woodbury location where two of the main responsibilities were to train new technicians and help manage the day-to-day business.
• Service work for warranty and non-warranty computer hardware and software.
• Troubleshooting and configuration changes to bring systems back up to a working state.
• Onsite Consultant doing hardware and software support for desktops.

Field Engineer

• Field service work for multiple customers across the country.
• Work included performing peripheral, software, and hardware installations, configurations, and troubleshooting for hundreds of desktops and laptops.
• Working with Frame Relay Access Devices, Modems, cable installations and Network Gateway configurations within customer's offices.
• Training new Field Engineers on processes.

Lead Technician

• Responsible for customer service, technical support, upgrades, sales and phone support.
• Duties included troubleshooting of printers and many personal computers such as Compaq, AST, HP, IBM and Macintosh.
• Train new employees, pre-sales support and consulting that would lead to additional sales and/or upgrades.

Help Desk associate

• Worked in the Computer Technical Support and Dispatch areas.
• Supported thousands of customers around the country.
• Support of over a 100 DOS and Microsoft Windows 3.1 applications.
• Call logging and tracking utilizing Microsoft's TechNet and other online technical reference databases.
• Received classroom training on new applications that became available for support.

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