Professional Summary:

• Professional with over 11 years of experience in IT Infrastructure Operations, IT Infrastructure Management , IT Project Management Infrastructure Engineering
• Strong functional domain knowledge of KPO/BPO, Product base and Service Industry.
• Supporting wide range of technologies like Citrix, Vmware, Windows, MS Exchange and NetScaler.
• SME for Virtualization Platform Citrix XenApp/XenDesktop, VMware vSphere .
• Have handled major Citrix migrations from One Data Center to another along with new setup and configurations.
• Managing Service Delivery and Infrastructure project delivery on time.
• Managing Escalations, Request fulfillment, Incident, Change Problem Management process.
• Analyze, evaluate, maintain and report infrastructure performance and availability.
• Plan and implement system changes and adjustments in a way that maximizes system availability.
• Knowledge on Cisco UCS, HP, DELL and IBM Blades and Rack mount server, SAN, NAS and iSCSI.
• Strong experience with VMware HA, DRS, Clustering.
• Worked on Cisco IP Telephone Solution Cisco UCS.
• New Data Center Build-out and Migration to Co-located facility.

Technical Skills: -

Professional Experience:

Confidential

Role: Citrix Consultant/Architect.

Project Description: - Confidential is a wireless handset insurance and wireless roadside assistance programs provider. Working as a Windows, VMware and Citrix Administrator. Managing and maintaining more than 3300 Windows Servers and out of which more than 3000 are virtualized. Managed Citrix Farms spread across geographies with more than 300 Citrix Server and 120 published applications/desktops. Managed 300 ESX servers located at various data centers geographically.

Responsibilities: -

• Responsible for managing day to day operations of Platform and Systems Services team. The team provides L2/L3 administration support for Server Platform windows Active Directory, DNS/DHCP, Exchange, VMware and Citrix environment. The team handles various aspects of Datacenter Operations like Server builds, OS Management, OS patching, System Configuration management, System State management, Break Fix, Incident management, Request fulfillment, Change management and maintaining Infrastructure health and hygiene
• Install and configure and maintain Citrix Xenapp 4.5 / 6.0 6.5 XenDesktop 5.6 7.0.
• Provide L2/L3 Support to Citrix, Vmware, Windows Messaging Environment.
• Worked Capacity planning and disaster recovery designs for all Citrix products.
• Co-ordination between Engineering teams and Citrix TRM for critical Citrix support issues.
• Managing Escalations, Request fulfillment, Incident, Change Problem Management process.
• Citrix monitoring and management configurations for Support Teams.
• Performance tuning of all Citrix environments
• Analyze, evaluate, maintain and report infrastructure performance and availability.
• Part of the project team working on Implementing XenDesktop 5.6 in the environment.
• Expertise in creating Citrix Streaming Profiles and Publishing Applications to users in Citrix XenApp 4.5/6.0/6.5
• Managed and maintaining Citrix NetScaler Access Gateway 9.2. 10.5
• Managing Citrix VMWare Farms across the US, Europe and APAC region.
• Multi-site deployments in an active-active configuration.
• Install Manage Citrix Web Interface and Secure Gateway Servers.
• Install Manage EdgeSight for Citrix
• Install Manage AppSense for Citrix.
• Creating documentation for the technologies supported
• Configuration of Citrix server policies, Load Management and Printers in the Farm.
• Citrix XenApp Web Interface Administration Via IIS
• Plan and implement system changes and adjustments in a way that maximizes system availability.
• Work closely with the customers and support staff to quickly resolve issues.
• SME for Virtualization Platform Citrix VMWare
• Experience in administering Windows Terminal Server, Group Policy management and Active Directory environment.
• Part of the project team working on Implementing XenApp 6.5 in the environment which included all the components of Citrix e.g XA 6.5, WI, NetScaler, CAG.
• Design, install manage VMware ESX, ESXi, within vSphere 4 and 5 environments with Virtual Center management, DRS, HA, DPM, vMotion and VMware Data.
• Led complete Physical-to-Virtual P2V , Virtual-to-Virtual V2V and Virtual-to-Physical V2P migration of 2000, 2003 and 2008 Servers.
• Updating ESX host's using VMware Update manager.
• Monitoring and managing performance of ESX servers and Virtual Machines.
• Creation of templates from VMs and Creation of VMs from templates.
• Create Troubleshot Virtual Networks and vSwitches.
• VMware vSphere rollout on Cisco UCS.
• Implementation of Cisco UCS for replacing IBM, HP, DELL Hardware servers.
• Windows Server 2003 Managed ADS, created group policies, and Maintained DHCP/ DNS services on the DCs and ADCs.
• Managed and maintained Active Directory infrastructure, and troubleshot server environment for smooth functioning of network.
• Managing and maintaining 2003 DC / ADCs.
• Managing and maintaining DNS and DHCP servers.
• Implemented and maintained group policies on domain, sites, and groups.
• Troubleshot and monitored the replications of Active Directory partitions.

Confidential

Role: Citrix Lead

Description: Worked as Windows, VMWare, Citrix Messaging Administrator. Managing over 3000 Windows Server and out of which more than 2000 are virtual server. Managed Citrix Farms spread across geographies with more than 300 Citrix Server and 120 published applications/desktops.

Responsibilities:

• Installation of Citrix Presentation server 4.0/ XenApp 4.5/5.0 Citrix Client Tools
• Administration of Citrix XenApp Farms
• Configuration of Citrix server policies, Load Management and Printers in the Farm.
• Citrix XenApp Web Interface Administration Via IIS
• Experience in administering Windows Terminal Server, Group Policy management and Active Directory environment.
• Provide L3 Support to Windows, VMWare, Citrix Messaging Environment.
• Handle escalated issues/problems and provide a resolution.
• Manage and provide support Citrix 4.5, 6.0 6.5 Farm.
• Part of the team building new Data Centers across the globe.
• Install Manage Citrix Web Interface and Secure Gateway Servers.
• Install and Manage EdgeSight for Citrix
• Install and Manage AppSense for Citrix.
• Creating documentation for the technologies supported.
• Participated in Project Planning and requirement analysis. Documented functional and technical specifications.
• Managing the Ops team and ensure they adhere to the laid down policies and procedures by the client.
• Supports integration between virtual platforms and desktop tools to deliver optimal environment for Customer support reps.
• Design, install, configure VMware ESX, ESXi, within vSphere 4 and 5 environments with Virtual Center management, DRS, HA, DPM, vMotion and VMware Data.
• Led complete Physical-to-Virtual P2V , Virtual-to-Virtual V2V and Virtual-to-Physical V2P migration of 2000, 2003 and 2008 Servers.
• Updating ESX host's using VMware Update manager.
• Monitoring and managing performance of ESX servers and Virtual Machines.
• Creation of templates from VMs and Creation of VMs from templates.
• Create Troubleshot Virtual Networks and vSwitches.
• VMware vSphere rollout on Cisco UCS.
• Implementation of Cisco UCS for replacing IBM, HP, DELL Hardware servers.
• Windows Server 2003 Managed ADS, created group policies, and Maintained DHCP/ DNS services on the DCs and ADCs.
• Managed and maintained Active Directory infrastructure, and troubleshot server environment for smooth functioning of network.
• Managing and maintaining 2003 DC / ADCs.
• Managing and maintaining DNS and DHCP servers.
• Implemented and maintained group policies on domain, sites, and groups.
• Troubleshot and monitored the replications of Active Directory partitions.
• Documented work instructions and support guides.
• Attended crisis calls, outages planned/ unplanned , daily prod review/ RFB, and global change management.

Confidential

Role: Platform System Administrator

Project Description: - Business runs better when IT runs at its best. Tens of thousands of IT organizations around the world -- from small and mid-market businesses to the Confidential to manage their business services and applications across distributed, mainframe, virtual and cloud environments.

Responsibilities: -

• Working as Platform System Admin, part of IT Operations team in BMC Software. BMC is one of the premium developers of BSM Business Service Management , consists of 6000 employees working developing various BSM products namely Remedy, BladeLogic, Proactivenet, Patrol etc.
• Citrix:
• Administration of Citrix XenApp Farms
• Configuration of Citrix server policies, Load Management and Printers in the Farm.
• Expertise in creating Citrix Streaming Profiles and Publishing Applications to users in Citrix XenApp 4.5
• Citrix XenApp Web Interface Administration.
• Installation of Citrix Presentation server XenApp 4.5 Citrix Client Tools
• MS Windows:
• Windows Server 2003 Managed ADS, created group policies, and Maintained DHCP/ DNS services on the DCs and ADCs.
• Managed and maintained Active Directory infrastructure, and troubleshot server environment for smooth functioning of network.
• Implemented administration Active Directory services, replication, and trust relationship, and enforced domain-wide group policies.
• Implemented and maintained group policies on domain, sites, and groups.
• Troubleshot and monitored the replications of Active Directory partitions.
• Participated in DR Site Drill/ Testing every quarterly this include migration from production site to DR site to avoid downtime in case of a disaster.
• Documented work instructions and support guides.
• Administered BMC DNS infrastructure using VQIP application.
• Attended crisis calls, outages planned/ unplanned , daily prod review/ RFB, and global change management.
• WSUS Server Deployed Windows updates on DEV/ QA/ Prod environments.
• Managed NTFS permissions on file servers and administration of print servers.
• MS Exchange Server 2007:
• Installed and configured Exchange 2007, designed exchange server roles, designed AD for Exchange Server 2007, and created users mailboxes and distribution group.
• Configured and troubleshot mailbox server, created/ troubleshot storage group and mailbox database. Managed client access server and configuration.
• Troubleshot OWA, Exchange ActiveSync, and configuration.
• Managed mailbox policy, address list policy, configuration, and managing of outlook anywhere.
• Configured and troubleshot of hub transport server, and created transport rules.
• Used Exchange Management Shell EMS in Exchange 2007, scripted Exchange Server 2007 with EMS, and created and managed user mailbox, storage group, server health, and services with EMS.
• Created and managed AD sites for mail routing/ configuration of SMTP connector, sent connector, accepted domain, configuration of journaling, configuration, and applying email, mailbox, and sender policies. Enabled message tracking feature.
• Hardware/ Application Virtualization-
• Planned and designed VMware ESX servers, and configured Virtual Center and ESX clusters.
• Configured HA, DRS, and Vmotion for ESX clusters.
• Configured templates, and deployed virtual machines.
• Troubleshot performance issues with ESX servers and Virtual machines.
• Planned, designed, configured, and maintained Citrix Presentation Server 4.5/ XenApp 5.0.
• Published various internal production applications for internal customers. Troubleshot various issues related to publish application and Citrix servers.
• Blackberry:
• Managed and maintained BES 4.1.7, and supported critical users' device support.
• Coordinated various vendors such as DELL, Microsoft, VMware, and RIM

Confidential

Role: Senior Engineer

Project Description: - Worked as the Senior Engineer for Adventity Confidential, focusing, service enhancements, driven the team towards customer satisfaction and setting up new Facilities for Adventity Confidential. AdventityConfidential is a Confidential firm for the Banking Financial Services and the Airlines Travel industry, offering comprehensive innovative knowledge services, transaction services and customer contact support solutions to clients across the globe.

Responsibilities:

• Managed a Team of 20 Outsourced Engineers on site comprising of Helpdesk System Administrators supporting around 1000 desktops with various standard and customized applications.
• Played a vital role in setting up 3 New Facilities for Adventity BPO in and around Thane on a challenging time line.
• Collaborated with various Vendors for setting up Data Centers and Production floor.
• Developed testing plans and procedures for system test, and user acceptance test.
• Involved in setting up Processes and Procedures as per ISO 27001 guidelines.
• Process improvement, Process automation, Escalations, projects and day to day Windows systems administration involving systems, software and application troubleshooting.
• Managing Multi Site Windows 2003 Active Directory, GPO administration using Group Policy Management Console and Group Policy Inventory Tool across 3 centers in Thane.
• Supporting DHCP, DNS, Backup and Restore, Patch Deployment through SUS.
• Up keeping 1000 IBM/HCL/Zenith workstations Maintaining IBM eServer BladeCenterTM servers.
• Configured and Installed IBM DS400 SAN solution

Confidential

Role: Shift Incharge

Responsibilities: -

• Worked as the Shift Incharge focusing on service delivery, SLA compliance, reduced turnaround time and training the resources to manage the infrastructure and meet internal customers' expectations
• Managed a team of 10 help desk engineers across sites providing support 24 X 7 to IT Infrastructure and Helpdesk Support.
• Involved in Setting up Processes and Procedures under BS15000 guidelines.
• Providing 1st and 2nd level support to about 800 IPT Users
• Successfully handled site movement for AXA Business Services which involved all the IT Infrastructure Router, Switches, Leased Lines, Servers and desktops .
• Involved in setting up new facilities for AXA Business Services India Pvt Ltd.
• Commissioned DR Site Disaster Recovery with the entire IT infrastructure successfully with the support of entire team.
• Involved in setting up Infrastructure Applications for Process / Project Migration from other Axa Group companies in Europe and East Asia, mainly comprising of Financial Process/Projects and Back Office Processes.
• Well versed with the concepts of IPCC/IPT.
• Hands on experience in Setting HP Ultrium Autoloader backup device and setting up and Trouble-shooting the BrightStor Arc Backup Manager Ver. 9, a product of Computer Associates CA in Windows NT / 2000 environment.

Confidential

Role: System Engineer

Responsibilities: -

• To establish and maintain LAN/ WAN/ Frame Relay in operational areas as in Multi Domain and Multi Subnet Environment.
• Implemented Websense Enterprise v5.1 over Win2000 for 120 Workstations.
• Managing, maintenance and upgrades of all hardware, software and network infrastructure.
• Managing Windows 2000 Environment and Davox Dialers.

Confidential

Role: Technical Staff

Responsibilities: -

• Worked as a Trainee Engineer, providing support to 830 Machines Clients and 51 Servers for Microsoft Windows NT, Microsoft Windows 2000 Set-up of Windows NT Servers and workstations and Windows 2000 Server, Professional Advanced Server as and when required by different Projects. Installation and configuration of various software. Administration of users groups, domains, handling security access control levels. Setting up Network Printing facilities and other peripheral device.