SYNOPSIS:

• An Application Support Analyst with project management, business analysis, requirement gathering, data analysis, production support, troubleshooting experience. Expertise includes interacting with project and application business owners, finding out their requirements, taking requirements to development team, assisting development team with technical questions and tracking and troubleshooting issues. Application support experience includes reviewing applications, building applications on integrated test environment, testing and debugging applications, tracking user's problems using ticket tracking software Remedy . Solid leadership and influencing skills which balance creative yet practical solutions for the businesses without compromising corporate strategies and standards demonstrate respect and a positive attitude, while projecting a sense of calm and control under pressure situations. Have strong verbal and written communication skills which can clearly articulate complex concepts and ideas to all levels of the organization, in both technical and non-technical terms. Ability to identify, analyze, define and coordinate with client and customers to translate their business needs into technical requirements.
• Working ITIL knowledge of the IT development process and life cycle, i.e. roles/responsibilities, tasks, milestones, transition and service deliverables. Ability to work on multiple change requests and concurrent projects in a dynamic environment while conducting technical research to identify necessary upgrades, system enhancements, update project timelines and manage time appropriately.

EXPERIENCE:

Confidential

Project Manager

• Configured and designed wiring with KVM switching for imaging tables to accommodate the related All-IN-ONE HP-88000, 82000, 83000 series and HP-SFF's and Mini's for multiple quantities of 64 of the one flavor, and 96 of the remaining Flavors.
• Excel in liaising between business and technical areas to achieve on-time, on-budget and on-spec project completions. Able to merge customer and user needs with business requirements, budgetary restrictions and logistical considerations to meet project deliverables.
• Promoted to project manager role to plan, LANDesk schedule and execute all stages of enterprise software, hardware and system implementations. Assessed business implications for each project phase and monitored progress to meet deadlines, standards and cost targets.
• Excelled in guiding the work of technical teams. Articulated project goals and scope, translated business needs into technical terms, prepared detailed work breakdown structures WBS and instilled shared accountability for achieving project milestones.
• Resolved numerous project issues including staffing shortages, tactical matters, scope creep and divergent business and user needs.
• Managed functional areas: scouting team to define requirements, imaging team providing QA for deployable assets, Organization for transportation and deployment teams for multiple sites and retrieval of replaced assets.
• Inventory control of new and old assets warehouse and staging storage.

Confidential

Application Support Analyst/ Project Coordinator

• Formulate and define system scope and objectives through research and fact finding to develop or modify moderately complex information systems.
• Interacts with the customer to gain an understanding of the business environment, technical context and organizational strategic direction.
• Coordinates and collaborates with others in analyzing collected requirements to ensure plans and identified solutions meet customer needs and expectations. Defines scope, plans and deliverables for assigned projects.
• Prepare detail specifications for application systems and programs. Design, code, test, debug, document, and maintain program.
• Manage special graphic application program such as, but not limited to, CAD/CV, or GIS.
• Work on most phases of application systems analysis for DTE, ITE, Production programming activities including the installation of enhancements, security features, and analytical tools, complying with the required instruction and guidance in other phases of the operation.
• Provides technical application and maintenance support in a 24X7 engineer team environment as part of a product build activity and supports internal and external customer application focused operations.
• Provides rapid response actions best practices on reported services and problem incidents to alerts generated by monitoring tools such as Oracle GRID and Net IQ and other current on emerging tools, techniques and technologies. Assists information engineers on application of specialized knowledge to coding, testing, implementation and documentation projects.
• Perform application triage and updates all change s with existing Remedy and Collabnet tracking software. Perform application and system health checks, validation and reporting, and IAW with service level agreements, reacts upon any infrastructure anomalies by escalating to the appropriate functional team.
• Responsibilities include deployment validation and notification, in addition to customer liaison between small project build and task.
• Use active directory to administer application user accounts to include account creation, password reset, group membership modification, and disabling accounts.
• Work with SQL 2005 data base scripting, and log pulls and other data base manipulation.
• Daily Symantec Anti Virus system updates reporting, Trend analysis reporting Computer Status, Virus update, Risk, Malicious software identified and migration report if any
• Bi-monthly rotation primary resolver desk for the WASG team to identify outages and technical bride lead tech support duties.
• Log pulls for ETL, Micro strategy to assist with developers with to troubleshoot anomalies of a variety of Critical test ITE, and Production applications.
• Data backups and restores using Red gate backup tools from Mop-V to ITE ACS platforms Manipulation.
• Work with the I-share Remedy and Collabnet tools record for collaboration visibility to communicate for internal and external TSA team support updating.
• Prepares and installs solutions by determining and designing system specifications, standards, and programming.
• Improves operations by conducting systems analysis recommending changes in policies and procedures.
• Obtains and licenses software by obtaining required information from vendors recommending purchases testing and approving products.
• Updates job knowledge by studying state-of-the-art development tools, programming techniques, and computing equipment participating in educational opportunities reading professional publications maintaining personal networks participating in professional organizations.
• Protects operations by keeping information confidential.

Confidential

Information Technology, Specialist

• Test Configured and upgraded Secure workspace to agency's Standard Operating Procedures SOPs for accuracy and functionality
• Administrator for test sensitive GFE, networks, applications, and operating systems device upgrade corrective action or escalate to G-6 level support.
• Provide support for token administration for USMC users needing this functionality.

Confidential

Project Coordinator

• POC for the CIO's for all major computer moves and technology peripheral connectivity. Ensure these systems are compatible and in compliance with the standards for open systems architectures,
• Test GFE to include the software, hardware, and communications to support the total requirements as well as provide for present and future cross-functional requirements and interfaces. Identifies, assesses, and presents options for meeting the functional and technical requirements including hardware and software updates or upgrades.
• Planned for requirements for Off Base Government Leased spaces with GFE, software, network, and wireless connectivity.
• Provide change requests for new requirements to software developers. Requests from users or from the computer support tech.
• Provide basic data analysis tasks to assist users in identifying and deciphering raw data such as web post or bulk text.
• MCSC upgrade and VTC project for Quantico base with remote upgrades, new install 1M, Anti Virus Project upgrades to AV solution configure the policies according to the business need and compliance.
• Adhered to agency Standard Operating Procedures SOPs for accuracy and functionality
• POC for the CIO's office for base realignment IT projects, also Workforce management team member