• Summary: Naveed is a PMI Certified, Program/Project Management Professional, who has more than 10 years of experience in IT solutions services: Hardware/Application Infrastructure, Software/Application Development, Technology Integration, Implementation of ERP Solutions, Merger Acquisition, Desktop Network Migration, Data Center Migration/Consolidation, and management of large On-Shore Off-Shore technical teams, using portfolio/program/ project management best practices. A result-oriented leader, committed to, and resourceful in developing and implementing solutions to challenging problems.
• Recent experience: The programs/projects for last 5 years, have been with Morgan Stanley a fortune 500 multinational financial services company , North Shore LIJ Health System one of the largest healthcare systems in the United States, which consists of 17 facilities, with more than 47,000 employees and Thomson Reuters a multinational mass media and financial group, which operates in more than 100 countries, and has more than 60,000 employees around the world . These projects involved implementation of Enterprise Workforce/Human Resource Management System, PeopleSoft HR/Finance jobs scheduling Solution, Materials Management Solution, Health Information Management System, Intranet Integration Content Management SharePoint 2010/2013 , migration deployment of large IT infrastructure such as Active Directory Migration, Exchange Migration 2010 , Office 365, and Desktop Migration Windows 7 . The geographical regions these projects covered, are AMERS, and LATAM with multimillion dollar budget.

PROGRAM/PROJECT MANAGEMENT SKILLS:

• Methodologies Industry Best practices: PMI, Agile, Prince2, SDLC System/Software Development Life Cycle , Quality Management, Six Sigma
• Resource Management: Managed time material T M and sourced contracts
• Vendor Management: Managed sourced contracts vendors and Consultants T M responsible for writing Statement of Work, commercial agreements, invoice processing and billings.
• Relationship Management: Liaison between customer, IT verticals, and project team. Liaison between customer and business as usual team
• Project Phases: Initiating, Planning, Executing Design, Build, Test, Deploy , Monitoring and Controlling, Closing
• Project Reporting: Agenda, Minutes, Executive Management, Stakeholders, PMO Office, Score Cards Status reports, and presentations.
• Project Documentation: Business Case, Portfolio/Program/Project Charter, Budget Forecast, WBS, Project Plan MS Project , Product Schedule, RTM, Architectural Design, BRD, Master Test Plan, Disaster Recovery Plan, Activation Plan, Technology Hand-over/Transition Report, Portfolio/Project Closure Report, Lessons Learned Documentation, and Post-Production Support Plan.

TECHNICAL SKILLS:

Windows 2000/08 Pro/XP Pro/7/8, Advanced Exchange Server, SQL Server, Oracle, SAN Storage Area Network , Mobile Device Management, Microsoft SharePoint Server 2007/2010/2013, Microsoft Project 2013, Clarity PPM Project Portfolio Management System / Clarity-MS Project Integration / Open Workbench, Microsoft Office Suite 2013 Word, Excel, PowerPoint, OneNote , Mindjet-Mind Manager, HL7 Standards Healthcare , Adobe Creative Suite Apps, Decision/Statistical Analysis Tools Crystal Ball, Management Scientist, Tree , and Cloud Services Integration.

PROFESSIONAL EXPERIENCE:

Confidential

Sr. Project Manager December 2015 to date

An ACAP-endorsed health assessment care management services company, serving health plans Medicare Advantage, Medicaid Managed Long-Term Care, Managed Medicaid across the U.S. and Puerto Rico, with an average daily care management census of over 12,000 members.

Projects Highlights:

• 1. Implement Financial Force's HCM Human Capital Management System, a cloud based Sales Force Platform solution, supporting the entire HR spectrum
• a. Design and customize the application
• b. Build Interfaces with Broadbean a job posting, candidate search social recruiting tool , DocuSign electronic signature Digital Transaction technology , ADP for Background Check, Drug Screen, and Payroll , Cactus Credentialing System, and Benefits providers
• c. Roll out complete suite of HCM Modules Core HR, Recruiting, Onboarding, Time Absence Management, Employee Manager Self Service, Payroll, Benefits, Compensation Planning, Performance Goals
• 2. Optimize Sales Account Management System, a Sales Force Platform Application
• a. Design, Optimize and implement configuration structural changes to the current Sales Account Management Process
• b. Optimize the content structure to improve data efficiency and usability
• c. Design develop appropriate reporting structure to improve output of sales leads and business engagement
• 3. Implement Cactus Credentialing System an automated system for establishing the qualifications of clinical licensed professionals and assessing their background legitimacy , with LEMM License Expiration Monitoring Module and CAQH Council for Affordable Quality Healthcare Module
• 4. Implement Walkme, a cloud based/SaaS LMS Learning Management System to facilitate enterprise wide HR, Clinical, and Compliance trainings. And integrate with Sales Force Platform
• Provide project leadership and management as a Senior Project Manager to IT resources Infrastructure, Application, Data Informatics
• Responsible for managing multiple projects related to Corporate Clinical Applications Domain
• Direct all aspects of the projects through all phases, lead multiple development activities, manage project dependencies, risks, budget, and resources to ensure program objectives are met and the product is delivered on-time, on-budget with happy teams and clients
• Direct all phases sub-phases Ideation, Initiation, Planning Analysis, Design, Build System Software Development , Test, Org Readiness, Deploy, Monitor Control, and Closure, of the projects within the strict guidelines of PMO methodologies and processes
• Responsible to lead business requirements gathering process, Data Mapping sessions and present the functional technical requirements to finalize Design in compliance with the organizational architectural standards
• Coordinate weekly status meetings, executive stakeholders meetings, and team meetings
• Assist the Program Management Office as technical SME for Project Management processes
• Monitor all the technical undertakings related to the projects
• Manage, track, report on the Project Budgets utilizing Excel reports
• Manage risks issues, and lead technical teams toward efficient mitigation
• Manage vendors involved in projects, coordinate product demonstrations, facilitate negotiations and monitor their performance
• Liable for creating project documentation, project reporting, schedule, testing plans, implementation checklists and post-implementation plans
• Work directly with the higher leadership on Business and IT side, to plan and remove the road blocks

Confidential

Sr. Project Manager

An American multinational, fortune 500 financial services corporation with presence in 43 countries, 650 branches in USA, 55k employees, and US 2 trillion in client assets under management.

Program Highlights:

• Responsible for managing BTI Branch Transformation Initiative / Budget: 25 M Program consists of:
• 5. Desktop Migration XP to Windows 7 / Hardware Refresh of 21k Workstations
• a. Design Develop variety of software/application builds for various groups of users, ensuring successful integration of 3rd party tools/applications with new OS and software builds
• b. Install physical desktops at all Legacy Morgan Stanley Legacy Smith Barneys branches
• c. Implement software/application builds remotely, and perform scan for successful provisioning
• 6. Enhancement of 7k virtual desktops
• a. Upgrade the hardware resources CPU, SAN, Network of virtual farm
• b. Configure the virtual desktops to meet the disaster recovery needs
• c. Ensure successful integration of 3rd party tools/apps with the virtual environment
• 7. Implement new Server Printing Solution: Cirrato One
• a. Design, develop, implement Cirrato One for enterprise print management
• b. Map validate the configurations migration, and decommission Windows Printing Server
• 8. Upscale mailboxes for 25k users / PST Ingestion
• a. Increase the storage capacity of Microsoft Exchange
• b. Design, develop, and implement scripts to clean-up migrate the mailboxes
• 9. Install 13k new Business TVs at 650 locations, and consolidate Morgan Stanley and Smith Barney TV Service
• a. Install infrastructure for Direct TV Satellite dishes, cable pulls, network receivers, new TVs
• b. Provisioning of Morgan Stanley Direct TV Business Channels
• Provided project leadership to all the related IT Operational verticals encompassing multiple work streams: Procurement, Scheduling, Physical Deployment, Logical Provisioning/Virtual Deployment, and Desktop Support
• Directed all phases of the projects from Scope Management to Execution to Monitor and Control utilizing project management and SDLC methodologies
• Directed all aspects of the projects through all phases, lead various technical and cross functional teams, manage scope, project dependencies, risks, and resources to ensure that program objectives are met
• Led business requirements gathering process for the whole program
• Coordinated monitored all technical activities related to design, software packaging, build, installation, deployment, and configuration of output services
• Collaborated with the coordination teams of all the branches and respective projects managers, and report program status to the higher leadership
• Responsible for program risks identification, and their pro-active mitigation
• Responsible to collaborate with project management office and define the project processes to cross-functional teams
• Acted as the primary point of contact for executive management of the Program for escalation of program related issues and risks
• Led program meetings, technology discussions, and touch-point calls with technical/deployment teams
• Responsible to manage, track, report on the Project Financials Budget
• Accountable for maintaining project documentation, schedule, deployment checklists and post-deployment support plans
• Worked as a liaison help negotiations between various cross-functional teams, clients, vendors
• Assisted leadership in formulating political aspects of the program, on required basis

Confidential

Sr. Project Manager

• The biggest integrated health system in New York State based on patient revenue, and the 14th largest healthcare system in the United States, which consists of 17 facilities, with more than 47,000 employees, and its service area encompasses more than seven million people in Long Island, Manhattan, Queens and Staten Island NY.
• Provided project leadership and management as a Senior Project Manager to a varied number of IT resources across the Health System full time and consultants, encompassing multiple work streams
• Responsible for managing multiple projects 3 to 5 simultaneously , related to 3 Portfolios: Enterprise Infrastructure, Corporate Applications, Web Services
• Directed all aspects of the projects through all phases, lead multiple development, and cross functional teams managed project dependencies, risks, budget, and resources to ensure program objectives are met and the product is delivered on-time, on-budget with happy teams and clients
• Directed all phases sub-phases Ideation, Initiation, Planning Analysis, Design, Build System Software Development , Test, Org Readiness, Deploy, Monitor Control, and Closure, of the projects within the strict guidelines of North Shore-LIJ PMO methodologies and processes
• Responsible to lead business requirements gathering process and present the functional technical requirements to Architecture Review Board, to finalize Design in compliance with the organizational architectural standards
• Lead Data mapping sessions for various projects which involved multiple interfaces like PeopleSoft HRMS, PeopleSoft Finance, HRIT, Physicians Credentialing, PeopleSoft Materials Management, etc.
• Responsible for developing and maintaining relationships in a highly complex cross functional environment and across several business units, stakeholders, executives, liaisons and vendors
• Acted as the primary point of contact for executive management, project stakeholders and internal customers for escalation of project/program related issues and risks
• Coordinated steering committee meetings and team meetings with Senior Project Managers and Project Managers.
• As a Senior Project Manager, represented project changes to the Change Approval Board
• Served as technical SME for Project Management processes, Quality Assurance practices
• Coordinated monitored all technical activities related to design, build, installation, implementation, and configuration
• Responsible for managing, tracking, reporting on the Project Financials Budget utilizing proprietary/internal tools Excel reports
• Managed risks issues, and lead technical teams toward efficient mitigation
• Managed multiple vendors involved in projects and monitored results of their activities to keep them in sync with the requirements of Project and Client
• Accountable for maintaining project documentation, project reporting, schedule, testing plans, implementation checklists and post-implementation plans
• Developed additional checks and balances on as needed basis
• Worked as a liaison helped negotiations between various cross-functional teams, clients, vendors
• Participated in development of post-production support processes and models
• Assisted leadership in managing political aspects of program/portfolio management in a highly politically charged environment
• Worked closely with the higher leadership, planning and removing the project road blocks using strategic vision and corrected behavioral approach in this dynamic and complex environment
• Mentored and Trained other project managers, business analyst, and project administrator in the team on project management methodologies, processes, organizational culture, dealing with challenges of complex cross-functional domains, managing clients' expectations, diffusing conflicts, managing behaviors through communication etc.

Key Project Implementations:

• 1. Upgrade Kronos Workforce Central from v6.1-v6.3 Enterprise Workforce Management System Implement Kronos Workforce Analytics to maximize Labor Productivity minimize Labor Cost Build Infrastructure, Upgrade PeopleSoft HRMS PeopleSoft Finance Interfaces, Customize the application, Perform Upgrade, and Roll-out to 47,000 employees.
• 2. Implement Design, Customize, Test, Implement Kronos Mobile Enterprise Mobile Workforce Management Resource Scheduling System , and Roll-out at enterprise level.
• 3. Migrate SharePoint from 2007-2013 Build Hardware Application Infrastructure, and Convert/Migrate redesign, customize, migrate Enterprise content.
• 4. Implement Electronic Research Administration Suite for Feinstein Institute for Medical Research Build Infrastructure, Implement InfoEd research management app Maximus time management solution, and Integrate with PeopleSoft HRMS PeopleSoft Financial System.
• 5. Upgrade CA's Autosys Job Scheduler Health System leverages the CA's Autosys Application to manage batch processing for the Finance/SCM and HRMS PeopleSoft applications Build Infrastructure, upgrade Oracle on Demand Infrastructure to meet requirements of new application, redevelop/reprogram PeopleSoft HRMS, PeopleSoft Finance, and PeopleSoft SCM jobs, integrate with CA's Service Desk, and roll-out to relevant IT verticals
• 6. Implement Logi-D, to automate perioperative materials management system. It includes building interfaces between Logi-D and PeopleSoft materials management system Surgical Information/Scheduling System.
• 7. Implement Stock-amp Revenue Cycle Management Application Multiple-Files Programming Interface interfaces include: Siemens-Invision, Eagle, and Keane-Patcom , Build Infrastructure, and Implement Enterprise Solution for Patient Accounting Financial Services enveloping 10 hospitals.
• 8. Health Language Engine Implementation a core component of Health-E/EMR/ICD-10 initiative Build Infrastructure, and Implement solution for Health Language Terminology Standardization SNOWMED CT, ICD-9, ICD-10, LOINC etc. .
• 9. Implement Crimson Market Advantage System a Business Analytics Application to support current and future volume growth objectives of physicians' practice throughout the organization. Build PeopleSoft HRMS Interface, Echo Credentialing System Interface, program data feed Oracle from Business Intelligence System, and roll-out web-based analytics application to Program Development and Planning Divisions of Health System
• 10. Develop Implement Application to facilitate new hires of Health System with automated On-Boarding Process Perform Business Analysis, Build Hardware Application Infrastructure, Develop MIIS Microsoft Identity Integration Server Interface, and roll-out to Human Resource IT Department

Confidential

Project Manager

• A global IT Infrastructure, Technology Integration, and Desktop Migration Project for Thomson Reuters Inc. following the high-profile global acquisition of Reuters mass media by Thomson Financial. Size: 13 North-American and Latin-American countries/86 Sites/ 22,000 users.
• Provided project leadership and management, directing all the phases of the project
• Directed all phases of the project from Scope Management to Execution and Monitor Control to Closure, utilizing traditional Project Management methodologies and technical skills, under guidelines of Thomson Reuters' PMO.
• Responsible for creation, delivery and updates of project documentation including project plan, statement of work reviews, schedules, status reports, score card reports, testing plans, implementation checklists and post-support plan using MS Project, Visio, PowerPoint, Excel, SharePoint, other apps
• Responsible for mobilization, motivation and management of international project team members , SMEs, vendors Dell, Siemens, Unisys and stakeholders across the North and South Americas to ensure timely accomplishment of project deliverables
• Directly responsible for Procurement of hardware, and all related peripherals, for whole Americas Region, mitigating customs regulation issues and territorial logistical challenges
• Implemented changes to procurement process, decreased error rates, and stayed 15 under budget.
• Manage risks, issues and escalations related to end-user deployments
• Responsible for relationship management among various business divisions, liaisons, technical experts and senior executives in a matrix organization model
• Responsible for Project Reporting, and information dissemination to the internal teams, the Client, senior executives, and Program Manager/PMO
• Collaborated with cross-functional teams to coordinate deployment, logistics and technical requirements across different regions
• Monitored and implemented Quality Control processes to ensure full compliance with client's Service Level Agreements, and other Service-oriented protocols
• Interface daily and consistently with client users both in North, and Latin America to address inquisition issues, challenges and remediation
• Supervised and mentored team of project resources, and encourage best practices in project management, and project planning
• Assisted in implementation of Service Transition process for Transformation Program

Program Highlights:

The Migration/Integration Program consisted 6 different projects:

• 1. Desktop Migration/ Hardware Refresh of Workstations from Thomson Financial Domain to Reuters Domain for 5000 users
• 2. Network Integration of 44 sites
• 3. Active Directory Integration: Migrated users from Thomson Financial Active Directory to Reuters Active Directory Windows 2003
• 4. Hardware deployment for the integration of output services
• 5. Sites/offices Integration: Managed project for integration of sites and office locations
• 6. Procurement Management for : Responsible for management of procurement work streams, procurement scope of work

Confidential

Project Manager

• IT Infrastructure, Operational Processes Automation, Implementation of ERP System, EMR System, and Bio-Technology Integration Project.
• Project Management activities - evaluated operational processes and recommended technology insertion to optimize Business Operations and Continuity Planning
• Responsible for gathering IT and Bio-Technical requirements of the facility and crafting Infrastructure design for proper cross technology integration, compatibility, and maximizing its utilization, for attaining high medical service standards for the facility
• Responsible for defining project scope, delivery and updates of project docs which included project plan, project schedule, technical specifications, status reports, testing plans, and implementation processes
• Directed all phases of the project from Scope Management to Execution to Monitor and Control utilizing project management and SDLC methodologies
• Responsible for project risks identification, and their pro-active mitigation
• Monitored patients flow in the facility, to congregate requirements for modifications in Enterprise Software to maximize the turn over
• Responsible for directing and coordinating medical service processes and related activities, including development and supervision programs for the maximum utilization of technology and equipment
• Authored technical documentation, end-users instructions, reference guides and FAQs, in collaboration with IT team, biomedical technicians and Allied Healthcare Staff
• Responsible to supervise the technical team for smooth work stations deployment, implementation of EMR System and assured smooth performance of all respective inter-connected software/application routines, in line with HL7 Standards
• Developed processes to manage vendors and service providers
• Responsible for defining the project processes to cross-functional teams Billing, Coding, Quality Assurance, support and management , and reporting to the CEO along with other stakeholders
• Responsible for estimating the project's hardware demand, negotiation with vendors, and procurement of medical equipment, surgical instruments, and consumable supplies for the facility

Confidential

Project Manager

• Lead Project Manager permanent position with the responsibility of handling multiple mid to large size 300 K - 5 M , Electro-Medical Devices Distribution, IT Infrastructure, Desktop Migration, Technology Integration, ERP Implementation PeopleSoft HR, PeopleSoft Finance, Patient Management Patient Accounting , and Enterprise Software projects, in Healthcare Industry.
• Provided Project Management for mid to large size of various health care industry projects hospitals, medical centers, diagnostic centers, medical university hospitals, and Clinics , providing whole range of medical devices/peripherals, patient archiving systems solutions, and their integration with the existing off the shelf and newly developed/installed enterprise systems, by crafting IT Infrastructure
• Managed all operational routines, developed, modified, and maintained policies/procedures and process workflows for all operational functions. Provided expertise in Budget estimation, resource planning for the office, warehousing facility, and imports/exports transactions.
• Worked closely with the Business Analysis Team to gather information for creating business requirement documents, scope of work, and project plans
• Responsible for interacting with the clients in collaboration with Business Analyst to better understand their business vision, their existing and future bio-medical/IT needs, and devising the accurate scope of work
• Collaborated with internal and external software developers, bio-medical engineers, quality assurance engineers and network operations engineers to assess available technology solutions and balance product requirements with time and cost constraints
• Implemented various PM and SDLC methodologies, depending upon the clients' organization paradigm, working ethics, and business vision
• Ensured implementation of HL7 Informatics Standards in software/enterprise system development and integration of electronic healthcare information on most of the projects
• Developed detailed project schedules, specifications, assessed risks, provided solutions, and suggested back up plans
• Increased profitability for clients as much as 35 by recommending efficient usage of Enterprise Software and Information Technology solutions
• Assisted in saving thousands of dollars by developing a complex web based database system that tracked projects, supplies, costs and time
• Worked closely with cross -functional departments Procurement, Trade Finance, Finance, Human Resource to develop comprehensive communication plan, devise internal public relations strategies for optimal project delivery and client satisfaction
• Worked closely with medical devices and IT hardware/peripherals vendors like Toshiba, GE, Nihon Kohden, Wolf-Germany, Sonosite, Corning Inc., St. Jude Medical, Boston Scientific, Dell, HP, IBM, Sunsystems, etc. , in collaboration with the procurement department to ensure quality product delivery and defining correct project timelines
• Primary point-of-contact for communication dissemination for senior executives, and project stakeholders
• Served, as SME for technology integration process and execution of communication strategies
• Collaborated with internal Operations Department to ensure smooth operational routines, which directly or indirectly impinges on the project activities
• Participated in various inland/foreign exhibitions, conferences, and seminars to update the subject knowledge and acquire information about new/upcoming relevant technologies
• Conducted annual performance reviews for the project team, consisted of 30-40 members
• Communicated company goals to the employees, with different creative motivational strategies