Confidential

PROFESSIONAL PROFILE

Professional Summary

Specialist in Business and Information Systems consulting with over 20 years of experience in project / program management, business process re-engineering and requirements analysis, software selection, system design, and implementation of complex business application systems.

Demonstrated capabilities include:

• Strong Management skills with the ability to lead virtual teams and deliver global application systems
• Ability to partner with executives in the development of comprehensive business/systems strategies that support the objectives of the organization
• Experience creating IT teams that specialize in leading edge technologies, new methods, innovative technology solutions and quality improvement
• Knack for building competent staff, leading cross-functional teams and delivering strategic results
• Extensive experience managing large scale projects and budgets over 50 million.
• Skilled leadership establishing customer relationships, operating with integrity and responsibility.
• Knowledgeable in many ERP and CRM solutions including Oracle, PeopleSoft, SAP, Hyperion Planning and other proprietary products.
• PROFESSIONAL EXPERIENCE
• Oversight Program Manager Contractor
• Confidential
• Provide oversight activities for State of Maryland Department of Information Technology DoIT and associated State agencies specifically, MD State Dept. of Education MDSE, MD State Police MSP and MD Dept. of Public Safety Corrections DPSCS

Primary duties include:

• Review and assess of project documentation, artifacts and SDLC processes.
• Develop, improve and manage IV V program and other oversight tools and methods.
• Provide feedback on business processes, procedures, methodology and application of all aspects of DoIT projects.
• Provide contract analysis and audit research.
• Support agency business process analysis for State projects and solicitations by providing best practice recommendations with respect to planning, mitigation, tracking and disposition.
• Assist agencies with best practices on schedule management as it pertains to baseline, resource leveling and updating.
• Provide certification and accreditation support for State projects and solicitations.
• Provide best practice recommendations to agencies with respect to risk planning, issue management and mitigation.
• Provide oversight support for budgetary management of all State projects in excess of one million dollars Overall direct budget responsibility for assigned projects is 400m plus .
• Participate in Maryland Senate and House budget review hearings and provide general support and responses as questions arise about assigned agency projects.

Information Technology Services Director Contractor

Confidential

Functioned as Interim ITS Director during CHI sale process of Saint's Joseph's Medical Center. Primary responsibilities included managing the relationship between the local Medical Center and CHI National leadership, oversee overall delivery of ITS services locally and to understand and manage specific needs and demands on the ITS organization.

Essential Duties:

• Directed daily activities for 25 direct reports in numerous disciplines to include, Help Desk, Client Computing, Network and Communications and Application development and support.
• Developed strategic IT project plan and delivery in conjunction with CIO and Medical Center CEO goals and strategies.
• Established and chaired bi-weekly executive leadership IT review committees in an effort to understand divisional needs and demands.
• Coordinated implantation of GlucoStabilizer server and associated applications.
• Conducted initial review and feasibility analysis of Meditech 6.0 implementation in conjunction with CHI National OneCare rollout.
• Coordinated implementation and planning efforts for numerous initiatives to include Teletracking,, McKesson, Vocera and Provation.
• Functioned as Implementation lead for CRISP Chesapeake Regional information System for our Patients , a Maryland statewide health information exchange HIE project mandated by the Maryland Health Care Commission
• Coordinated disaster recovery and business contingency planning efforts for the Medical Centers Emergency Management Committee.

Senior Program Manager Contractor

Confidential

• Responsible for overall project governance to include project deliverables, vendor management, budget and resource acquisition and utilization management. The program's objective was to migrate 250 client accounts, with >200 contracts, to the NASCO BlueBase system. Additional duties included direct management of 175 project personnel, executive reporting and cost center analysis and coordination of all expenditures for the 42 million program budget.
• Responsible for overall project governance to include project deliverables, vendor management, budget and resource acquisition and utilization management. The program's objective was to implement a Service Oriented Architecture SOA to manage and report corporate benefit data across the enterprise. Project consisted of a managing a team of 6 developers, 3 QA testers and 3 systems engineers. Application was developed using ASP.Net/AJAX/J2EE technologies with the goal to provide end users access to corporate and individual health benefit data. A server consolidation effort was undertaken to minimize the number of feeds needed to produce portal data streams as well to streamline the corporate infrastructure to support web based services via dual mirrored application and data servers. Legacy mainframe systems and programs were migrated to client server based systems in an effort to modernize corporate infrastructure. Overall virtualization of benefit data was achieved, allowing third party applications access without customization.
• Responsible for overall project governance, requirements development, implementation plan, vendor coordination and project reporting for the implementation of BenefitFocus' eExchange, eEnrollment and eBilling toolsets. Coordinated development of the Statement of Work SOW and managed both vendor and business implementation processes. Developed and managed account migrations and coordinated Auto Enrollment team migration activities. Created and maintain Program Management Office PMO status, budget and resource allocation reports. Maintain overall project governess and fiscal management of 2.4M project budget.
• Responsible for overall project governance and reporting for the development and implementation of the corporate benefit data repository. Identified and managed all project dependencies to include interface with BlueExchange and OBN.
• Perform all project management duties for implementation of 88 legal provisions in accordance with a 133 million settlement case. Developed Request for Proposal RFP for management and implementation vendor. Developed Statement of Work SOW and managed both vendor and business implementation processes. Created and maintain Program Management Office PMO status, budget and resource allocation reports. Maintain overall project governess and fiscal management of 4.755 million project budget.
• Performed all project management duties for a multi-year, 10 million software integration program to adapt an insurance COTS application to a nationwide third party administrator's suite of applications providing healthcare insurance fulfillment services for CareFirst BCBS. Responsibilities include financial and resource management and planning, risk management, change management, internal executive and external customer communication management, infrastructure management, and the mentoring and development of project team members.

Additional duties include:

• Leading Executive Steering Committees.
• Development and maintenance of traceability matrix and reporting tools.
• Institutionalizing and maintain CMMI level 3 project compliance.
• Setting and maintaining project schedules and sponsor expectations.
• Managing project budget, resources and vendor expenditures.

Program Manager Contractor

Confidential

• Responsible for overall delivery for all IT related Projects, for Clients including the Social Security Administration, and Centers for Medicare and Medicaid Services.
• Successfully managed the Project budget, staff, schedules, scope, and resources, completing all Projects within expected timeframes, as planned.
• Effectively managed IT components, as well as Business components of Project.
• Vendor management, including evaluation of new Vendors, and Vendor relationship building.
• Coordinated testing with Vendors.
• Oversee and manage all Information technology Projects, for both commercial and federal clients.
• Effectively interfaced, coordinated, and communicated with Senior Management and Stakeholders.
• Manage, train and lead numerous Project Managers, Team Leads, and IT staff personnel.
• Coordinate Resources, and manage hardware/software Procurements.
• Set and manage client expectations, implementing and following best practices and Company standard.
• Identified problems and escalated issues, and effectively addressed, solved, and managed the problem resolution process.
• Analyze, define and implement improved business development tools, processes and procedures, in order to meet the company's requirements, needs, and standards.
• Selects and interface effectively with Vendors for Software, communications, and Data services, per Company as well as the Client needs.
• Coordination and communication with Senior Management and Stakeholders.
• Implements IT best practices, processes, and controls, for System security, data warehousing, performance tuning, and capacity planning.
• Manage a 31 million IT Budget, maintains Projects technical Budgets, and overseas Project expenditures.
• Created a technical vision for the company, and explored new technologies, for future planning, and potential implementation.
• Analyzed new as well as existing Technologies, then created, designed and executed Project plans, for improved Technical Solutions.
• Responsible for creating, maintaining and distributing all divisional Financial, and Project activity reports.

Senior Program Manager Contractor

Confidential

• Provide program management for implementation of CMS/SSA Middleware project in support of the Medicare Part D prescription drug benefit program.
• Manage all aspect of planning, development, quality assurance, implementation and maintenance for overall project.
• Responsible for resource management and allocations.
• Manage all expenditures and reporting for 1.8 million dollar budget.
• Developed project management plan, work breakdown structure and statements of work for all subcontractors.
• Assisted in the selection of all subcontract companies and is solely responsible for maintaining staffing levels and controlling division of labor requirements as stated in the contract.
• Devised development plan, managed overall development processes and lead implementation efforts for all eligible State Pharmacy Assistance Program Regional Offices.
• Provide detailed Cost Accounting Reports, Project Status Reports, proposals, project billing reports and manage vendor expenditures.
• Maintain a billing allocation table for all CLIN's identified within current contract.
• Assists client Contracts Office with the development of all contract amendments and modifications.
• Provide complete issues management, change management and project management for overall project.

Senior Project Manager / QA Manager Contractor

Confidential

• Assist client in the development of corporate Quality Assurance Methodology and Test Processes.
• Provide senior leadership for process implementation to existing test and development staff.
• Review and asses current Software Development Life Cycle SDLC with Development Manager.
• Conduct GAP analysis of SDLC and Test Processes.
• Provide custom recommendations for all areas to improve processes.
• Document corporate Test Methodology.
• Assist Division Manager in hiring process for corporate Test Manager, QA Analyst and testers.
• Function as Subject Matter Expert for Automated Test Tool selection and implementation.

Senior Project Manager Contractor

Confidential

• Provide project management in the areas of application development and delivery.
• Provided leadership and direction to project teams by understanding business processes, gathering requirements, identifying potential usability issues, managing scope, and ensuring that an appropriate level of application quality was maintained at all times
• Authored and implemented the organizations PLC Project Life Cycle methodology and process.
• Responsible for the development all requirements, functional specifications and detailed design documents.
• Assessed project feasibility, gathered business requirements, lead the development and implementation processes for several clients to include MAIF Maryland Automobile Insurance Fund , Bally Total Fitness, CIGNA, Comcast and Under Armour.
• Managed relationships with third-party vendors and media outlets to promote and enhance the reach of several marketing efforts.
• Functioned as vendor contact for software purchases, upgrades and service level agreement negotiation and compliance.
• Collaborated directly with business units to assess the technical impact of business requirements and to reach consensus on alternative solutions when necessary in an effort to maintain a consistent yet flexible architecture
• Worked with and mentored the organizations development staff during all projects.
• Developed and implemented the organizations Quality Assurance Methodology and product offering.
• Functioned as organizations SME Subject Matter Expert for all QA related areas to include sales support for product offerings and establishing vendor relationships.
• Lead several QA initiatives for clients to include CIGNA, IMS Health, UPHS and Bally Total Fitness.
• Functioned as organizations senior product specialist for the Mercury Interactive Test Suite.
• Integrated and managed all automated testing tools and processes.
• Implemented Mercury TestDirector, QuickTest Pro, LoadRunner and IT Governance Center.

Senior Project Manager Contractor

Confidential

• Provide project management for an independent evaluation and review of MBNA's quality assurance methodology as it related to their FRT 2 processing system. Led team of three Quality Assurance Analyst and functioned as the client liaison for Computer Aid, Inc. The scope of the project included the following activities:
• Review and evaluate the testing strategy of the FRT 2 Project.
• Review and evaluate the appropriate use of test tools for FRT 2 Project.
• Review and evaluate our findings and conduct a Gap Analysis.
• Document and present our findings and recommendations to MBNA.
• Provided consultancy on organizations efforts for upgrading TestDirector 8.0 to the Quality Center version.
• Provided additional administration support for TestDirector and QuickTest Pro.

Senior Practice Manager Contractor

Confidential

• Provided senior management for the client's automated scripting project for the organizations regression test bed. Lead a team of 5 in their daily activities to script and test 300 WinRunner scripts. Additional duties included:
• Interviewing and hiring of team personnel.
• Management of resource allocations.
• Management of budget and project deliverables.
• Development and dissemination of status reports.
• Functioned as client liaison for procurement efforts of automated test tools.
• Change management control.
• Management of communication efforts between project team personnel and client personnel.
• Reporting to client senior management.
• Functioned as client subject matter expert for Mercury Test Suite.
• Assisted client with all issues related to the test efforts of the organization.

LoadRunner Performance Engineer Contractor

Confidential

• Conducted performance engineering for Thomson Learning's flagship publisher, Heinle's website. Duties included:
• Development of LoadRunner scripts designed to test the sites volume capacity and the overall infrastructure capability as it pertains to performance.
• Designed testing scenarios to emulate site usage.
• Executed test scenarios utilizing LoadRunner's Controller application.
• Created and analyzed test results.
• Developed reports and graphs for client's senior management.

Senior Project Manager Consultant

Confidential

• Provide project management for an independent evaluation and review of Highmark Blue Cross/Blue Shields quality assurance methodology as it related to their Claims processing system. Led team of three Quality Assurance Analyst and functioned as the client liaison for Computer Aid, Inc. The scope of the project included the following activities:
• Reviewed and evaluated the current infrastructure of the Highmark Claims system.
• Reviewed and evaluated the current testing methodology.
• Reviewed an evaluated the test tools current being utilized by Highmark
• Conducted GAP analysis of the Highmark quality assurance methodology and compared the results to best practices.
• Presented senior management with overview of Mercury Interactive's IT Governance Center.
• Conducted seminars for the introduction of the Mercury Test Suite of Tools.
• Produced detail milestone reports for each step of the project plan.
• Maintained project plan and managed deliverables in accordance with plan outline.
• Produced and presented final presentation of findings to Highmark executives.

Senior Implementation Manager

Confidential

• Duties include implementation and training of Mercury Interactive's IT Governance Center, LoadRunner, TestDirector, QuickTest Pro and J2EE Deep Diagnostics.
• Worked with validation team on implementation of MI's TestDirector, creating and entering requirements, test plans, test cases and defects.
• Worked with development team on management of defects and defect tracking.
• Set up testing framework and configuration of test management tools.
• Functioned as on-site liaison for Mercury Interactive sales and support personnel.
• Worked with Solaris SA's and team developers on the implementation of MI's J2EE Deep Diagnostics tool.
• Implemented MI's LoadRunner 8.0 in test lab.
• Worked with validation team to redefine current implementation of MI's QuickTest Pro 8.0.
• Assisted validation team in performing Regression and Functional Testing.
• Coordinated Load Testing and Performance Analysis efforts.
• Provide Certified Mercury Interactive Product Training for IT Governance Dashboard, LoadRunner QuickTest Pro.

Senior Consultant, Product Contractor

Confidential

• Duties include implementation and training of Mercury Interactive's LoadRunner, IT Governance Center / Dashboard TestDirector, QuickTest Pro and Topaz/SiteScope to nationally recognized client base.
• Develop testing strategy, infrastructure plans, and detailed test plans.
• Set up testing framework and configuration of test management tools.
• Resell and implement Mercury InteractiveTM tools for a specific project or for enterprise-wide use.
• Establish testing environment to enable requirements management and traceability.
• Perform Regression and Functional Testing.
• Perform Load Testing and Performance Analysis.
• Provide Certified Mercury Interactive Product Training.
• Provide Quality Assurance and Oversight of application implementations.
• Manage and coordinate User Acceptance Testing.

President / Chief Executive Officer

Confidential

• Responsible for new business development and maintaining client relationships.
• Responsible for development of project scope, plan, schedule and specifications.
• Work with client liaisons to determine business requirements to be incorporated into project plan.
• Responsible for project development, testing, delivery, training and ongoing support.
• Responsible for maintaining project scheduling, resource management, budgetary and time guidelines.
• Lead and supervise project team s .
• Responsible for documentation development and overall reporting.
• Manage change management procedures and ensure proper functionality with business requirements.
• Coordinate team meetings and manage project deliverables.
• Develop and oversee project implementation / migration plan.
• Develop and implement test methodology.
• Create and deliver all project reports to required personnel.
• Develop ongoing maintenance plan in accordance with change control procedures.
• During my time with The ATNET Group, I provided the above listed duties for over 120 projects in numerous industries. In addition to these duties, I also worked as a Technical Sales Manager, lead teams as great as 85 strong and produced several custom based applications such as a web based property management system, a personnel and equipment scheduling system for a large state contracting company and a web based point-of-sale system for the retail and restaurant industry.

Senior Project Manager Contractor

Confidential

• Duties include Project Manager for the Mercury Interactive Test Suite. This project consist of Planning, Analysis and Implementation of WinRunner automated GUI testing tool , LoadRunner, automated performance simulation and TestDirector overall manager of the Mercury Interactive Test Suite .
• Testing included addressing performance issues with the agencies national data collection and repository system web based data collection site, agency payroll application, and the national imaging and mapping system. The database consists of Oracle and UNIX. Developed and executed numerous GIU, WEB and DB virtual scripts for the each release of each application included in the current architecture. Established and implemented automated testing methodology. Responsible for a team of 2 performance test engineers and 8 functional test engineers. Provided technical training on tool suite usage and management.

Project Manager Contractor

Confidential

• Duties include Project Manager for the Mercury Interactive Test Suite. This project consist Planning, Analysis and Implementation of WinRunner automated GUI testing tool , LoadRunner, automated performance simulation and TestDirector overall manager of the Mercury Interactive Test Suite . Current testing includes addressing performance issues with the corporate internet / intranet site s written in Allaire's Coldfusion 3.01, 3.1. The architecture consists of Windows NT and Unix systems, Microsoft Internet Information Server, Netscape Suite Spot, Solaris, and Local Director. The database consists of Sybase and UNIX. Developed and executed numerous GIU, WEB and DB virtual scripts for the new release of the PHH Interactive Web site. Developed an operational GUI script to continuously run against production web site. This script checks each page of the site. If an HTTP error is received, the script captures the HTTP error and pages the system administrator with the failed transaction and the HTTP error.
• Additional duties include, Test Engineering for Year 2000 compliance issues, methodology development and implementation and development of automated testing procedures utilizing the Mercury Interactive Test Suite. Co-authored the corporate Y2K Compliance Testing Methodology. This process includes the identification of the individual projects scope, objectives, testing conditions and functionality in matters of Y2K compliance. This process also includes identification of specific year 2000 derived clock runs and determination of baseline and regression test. I have functioned as Lead Test Engineer for numerous projects both mainframe and client server based as well as internet and intranet developed systems.
• During my time with PHH, I have developed several client server applications to assist the Test Engineers in their overall management of the individual projects and bug reporting and tracking.

Senior Application Developer Contractor

Confidential

Project consisted of development of an automated testing process to be utilized for continuous testing of in-house developed applications. Application extracts real-time data from existing mainframe legacy systems utilizing SAS, FileAid and JCL scripts, converts the extracted data to an ASCII or ODBC format and populate MS Access tables utilizing Data Junction. The data from the MS Access tables is then exported to either an ASCII text file or MS Excel worksheet in a user defined order, which in turn will be fed to Mercury Interactive's WinRunner automated test tool application and the actual testing of the application will begin. The mainframe extraction piece was written in MS Visual Basic 4.0 16bit utilizing Attachmate's Extra for mainframe connectivity. This process was design to reduce the manual test script development time from 2-3 days. At the release of the first Beta, test script production time had been reduce to 35 seconds per script with the ability to produce a maximum of 8500 scripts per day. At the release of the final version, test script production time had been reduce to less than 20 seconds per script with the ability to produce a maximum of 8500 scripts per day.

Senior Network Engineer Contractor

Confidential

Primary responsibilities include providing client with complete technical consulting services in the areas of Network Planning, Design Strategies, Re-Design, Upgrading, Implementation, Management, Administration, Service and Support utilizing Novell NetWare and Microsoft Windows NT products.

Project Manager

Confidential

Responsible for the planning, design and implementation of LAN solutions for company's customer base. Entire system installations, upgrades, and integration of higher-end products to include company-wide communications and application integration. Utilized products such as Novell NetWare 3.12 4. 1, GroupWise, Arcserve and Arcadia. Network fax solutions with Faxserve, WinFax Pro and Castelle products. Dial-in and dial-out solutions including NetWare Connect, NACS and RLN. Network wide e-mail and communications to include Novell Corel Perfect Office and GroupWise, Lotus cc: Mail. Remote asynchronous gateway and message server installations and support, SMTP gateway systems for integration of Internet mail with GroupWise. Vinca standby server solutions. Meridian Data Systems CD-Net network CD-ROM and SCINET network CD-ROM Tower solutions. SoftSolutions Document Management software. Network synchronous and asynchronous packages to include NetWare SAA, ProComm Plus and pcAnywhere LAN. Additional duties include development and management of Relational Databases for company client base utilizing MS Access and MS Visual Basic.

Senior Programmer / Analyst Contractor

Confidential

Responsibilities include:

• Functioned as system administrator for in-house developed relational database utilizing Microsoft Visual Basic and
• Microsoft Access.
• Provided end-user support, management and training for relational databases.
• Established data extraction protocols and code OLE DDE for Billing and Statistical report databases on a 4000 user Windows NT network.
• Developed several inter-related relational database applications utilizing Microsoft Visual Basic and Microsoft Access.
• Provided on-site expertise to end-users on development of relational databases.
• Coordinated with Information Systems Supervisor in the development of relational databases and procurement of related and support type equipment and software.
• Functioned as on-site MS Visual Basic and MS Access professional expert for user Problems and queries.

LAN Administrator Contractor

Confidential

Responsibilities included:

• Conduct 24-hour administration of a 2000 user IBM OS/2 Local Area Network.
• Performed extensive troubleshooting and problem solving on 3 separate Domain Controllers and 15 File Servers to ensure smooth running and problem free operations.
• Supervise activities of more than 2000 User-ID's and Aliases.
• Conducted new product evaluation and procurement and submitted cost analysis to purchasing department.
• Monitor availability of LAN and minimize Down Time by incorporating current versions of software, trouble shoot using latest problem solving techniques and train personnel in proper usage of LAN and equipment.
• Provide desk side support for more than 60 licensed software packages and various types of hardware configurations in conjunction with off-site help desk. Supervised testing of software in conjunction with changing existing user desktop to Microsoft Windows and office products.
• Developed Customer Support and Inventory tracking systems utilizing Microsoft Visual Basic and Microsoft Access.

Software Support Manager / Help Desk Manager

Confidential

Responsibilities included:

• Performed extensive troubleshooting and problem solving, filled in for any position as needed to ensure smooth running and problem free operations.
• Supervise activities of up to 20 employees.
• Supervise construction of IBM compatible computer systems within strict, high-pressure time frame.
• Coordinated complete restructure of Support Department, highlighting and overall decrease in support call response times from 80 minutes down under 9 minutes for an average of 300 calls a day for over 3000 customers.
• Functioned as a key member of the evaluation team in reviewing the proposed upgrade of all equipment in the Operations Department.
• Supervised installation of new equipment and software to support personnel.
• Coordinated problem resolution when problems arose for in-house functions.
• Aided in the development of 9 separate Total Solution business software package.

Senior Engineer / Developer

Confidential

Responsibilities included:

• Development of customized software packages for various industries utilizing Microsoft Visual Basic, Microsoft Access and Alpha Four.
• Functioning as aggressive Sales Manager, Office Manager and Advertising Executive.
• Provided Sales, Installation, Service and Support for office and home based Computer Systems.
• Acted as project lead for in-house developed software packages for integration into Clients business structure.
• Construct IBM compatible computer systems for integration with customized software packages.
• Acted as Marketing Representative for company wide Networking campaign.
• Conducted detail price comparisons and cost analysis of networking hardware and software utilizing industry trade magazines, flyers and brochures.
• Established key connections with numerous hardware and software vendors to ensure best possible prices on equipment and peripherals purchased.
• Purchased complete desktop personal computer systems based on price comparisons and cost analysis.
• Purchased various type of networking software, i.e. Novell NetWare, LANtastic, OS/2 LAN Server.
• Purchased routers, hubs, cables, support equipment and peripherals from numerous vendors based on price comparison and cost analysis.
• Supervised and assisted in installation of hardware and software at client site.
• Provide and supervised on-site training and consultation to clients for computer systems and software packages installed under company banner.
• Coordinated support issues between client and support personnel to ensure complete client satisfaction and problem resolution.
• Operate 24 hour Help Desk in conjunction with company developed and sold software and hardware.

PROFESSIONAL SKILL SET