| Summary |
- Highly skilled dbase and systems software technical expert with over 15 year experience in a broad range of information technology environments.
- Developed a variety of client surveys and managing reports using sophisticated applications software like Verint/Vovici EFM, UNIX, SPSS Quantum, Excel and other MS Office products. Proficient in html, xml and other web-based software for the production and management of paper and online surveys.
- Excellent verbal and written communication skills including fluency in Polish. Conscientious, self-motivated team player with proven skills in learning most challenging software systems.
- Marketed and promoted computer training to individuals and businesses.
- Technical editing of software books for international market Visual Basic for Application in Excel, Excel 5.0 Step by Step, Excel 5.0 Next Step .Testing user documentation for the bugs in VBA programs and procedures.
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| Confidential Data Analyst |
- Creating online surveys and processing survey results for US Nielsen and Canada. Publishing and testing surveys, verifying survey logic and correct data flow. Providing statistical reports using SPSS Quantum and other survey tabbing applications.
- Each day handling large amounts of data in different formats, being able to move quickly between different systems and platforms.
- Daily performing data extracts to produce .tsv file, data map and xml files.
- Cleansing and analyzing the extracted survey data to make sure it meets the client requirements.
- Daily interacting with Nielsen and IRI Custom Research Teams.
- Processing and troubleshooting technical issues and providing solutions and helping Client Service Persons with Excel reports.
- Creating statistical raw and weighted reports including stat testing, mean and average formulas. Providing accurate data reports for Nielsen Clients to help them with marketing strategies.
- Response to all ad-hoc requests from Clients in a timely manner and accommodating all their changes and revisions to the Excel reports.
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| Confidential Project Handler |
- Administering high volume global customer service e-mail systems for East Coast operations.
- Providing quotes and technical support to global customers requesting information on testing and certification.
- Researching multiple proprietary dbases to provide timely and accurate project information.
- Technical Correspondent/Project Coordinator
- Duties included running all aspects of Global Satisfaction Survey.
- Market analysis using Dun Bradstreet software and linking with GoldMine applications.
- Creating Customer Service Department Pages using Front Page and HTML
- Training and technical support within the department.
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Confidential
Billing Analysis/Support Coordinator
- Provided analysis and support for tracking and updating vendor billing database systems.
- Reviewed and resolved billing discrepancies resulting in substantial savings.
- Tracked and updated ATM offsite weekly listings.
- Prepared and presented executive summary reports outlining vendor performance ratings.
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