OBJECTIVE:

To obtain a professional position as a Project Coordinator, that will allow me to utilize my current skills, and also allow for professional development and growth.

Experience:

• Comprehensive knowledge of Project procedures, highly motivated and able to manage projects by paying close attention to details.
• Used problem solving processes when dealing with compatibility issues during planning and delivering software integrated products.
• Documented, monitored contractors performance, used performance measures to accurately assess government/contractors performance to ensure effective/efficient resource usages.
• Ordered and installed the approved software that was assigned by the presiding Management group
• Participated in, lead and conducted independent studies and analyze important data to incorporate within status report.
• Coordinated and entered and reviews budget data within excel charts, tracks current year budget funds and develop summarized reports
• Assisted with the development and implementation of work plans, appraisals, reviews, inspections, and follow ups of employees and office equipment.
• Prepared requisition orders, track actual billing cost against budget, reconcile department credit card, and prepare purchase orders.
• Researched and gathered back ground data needed to devises procedures and methods for the gathering of information needed to formulate agency policies, program plans, and budgets.
• Trained and used Microsoft Office Suite, also managed many hardware, software upgrades as deployed, also assigned task to different teams.
• Created user accounts using MS Exchange and user access through Access Control, coordinate with Facilities the location where new employes will set.
• Incorporated, documented information from different projects/created ms project management sheets, and excel spreadsheets/word documents that show project status throughout the course of the project.
• Provided in-house site management support to the team, carries out tasks indpendently. Coordinated and attended meetings and maintains and adhered to project plans, meet with and provided support to client project teams.
• Developed and maintained detailed project schedules. Participates in project and engineering team meetings.
• Maintains project calendars to ensures ongoing coordination between all teams, and all relevant stakeholders throughout project lifecycle.
• Prepared and reconcile meeting agendas and minutes, also maintains files of all project documents. Oversee clinical database for quality insurance control, kept a log made of corrections as needed, participated in integration meetings, took notes/made suggestion, provided necessary staff training to keep staff abreast on new implementations.
• Responsible for the assessment of clinical database/reporting back to State DHMH, with any equipment or software problems at the different location throughout PGCO for the adjustment of software.
• Multi-tasked, while provided Tier 1/Tier 2 technical support to OIT users, while managing projects from start to finish.
• Submitted/managed specific user request using IT Service Manager ITSM ticketing system for help desk for process.
• Processed user submittal e.g., Specialty Software installs, upgrades, Blackberry configuration setups, Computer upgrades refresh, G On stick request, RSA Token request, Verizon Wireless card orders, PC/Printer equipment replacements/moves, VOIP Phones, VTC Set-Up.
• Remedy issues with Software and applications by trouble shooting problems related to Software/Applications transactions, run batch jobs as required, trouble shoot/ research vendor related issues.
• Acknowledged requirements pertaining to software, participant in software design/reviews, developed test plans/procedures for all phases of testing e.g., integrated and full system testing. As the product is in testing phase within a development environment before the baseline application is delivered to the customer and is developed and executed formal testing procedures based on user and system requirements. Also, maintained test documentation through the CM, CMMI III and compiled a report to management.
• Identified and correct user problems by determining the inaccuracies from documented information, used sound judgment to generate/evaluate alternatives for remedying issues.
• Delivered/Assisted with common word processing applications, such as Microsoft Outlook 2003, 2007, MS Office 2003/2007 suite. Performed software installs and upgrades, and granted systems access to various Apps and DB's for customers to perform day to day work activities.
• Expertise in planning, organizing and prioritizing work, meeting deadlines, managing multiple tasks in a highly complex dynamic environment, knowledge of SEC IT organizations policy's and desirables.
• Remote into users PC for software installs using Remote Desktop Connection, SMS Remote Client, assisted in the installation of network printers, network mappings/scanners. Swapped out network cables, while coordinating the hardware inventory project.
• Used BV Admin to management Users/Computers in different Group Policy Object's within OFM's user environment, such as adding and deleting user rights to folders/password resets.
• Set-in on many teleconferencing for innovative IT updates/delivered the OIT initiatives to all upper management that would inform them of any OIT changes within OPC OFM environment.
• Oral and written communications for TDD customers and interpret lip reading as well as provide mentoring teaching others, reasoning, sound decision making and interpersonal skills, customer focused, research and results oriented.