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Project Manager Resume Profile

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PROJECT MANAGER PROFILE

Accomplished Project Manager with 14 years of experience managing IT infrastructure projects. Strong leadership skills with a reputation for being creative with problem solving and results driven. Successful in developing relationships t bring projects t completion on time and under budget. Strong organizational and communications skills. Planned, directed, and managed designated Lifecycle and Network Infrastructure projects with budgets ranging from 50K t 3M. Coordinated the successful development of projects including training programs. Communicated with and managed virtual teams. Identified and implemented process and tool improvements for various organizations. Event planning including planning and coordination of training conferences, executive board meetings, project kick-off meetings, team building dinners and celebrations.

SKILLSETS/TOOLS

  • Strong Communications Skills
  • Organizational Skills
  • Multi-Tasker
  • Problem-Solver
  • Results Driven
  • Innovative
  • Team Player
  • Micrsoft Office Suite
  • Lotus Notes
  • Client Management System CMS
  • Adobe Products
  • Microsoft MapPoint
  • Sharepoint
  • SAP NetWeaver Portal 7.1

PROFESSIONAL EXPERIENCE

Confidential

Office365 Migration Project Manager

Confidential

Responsibilities include:

  • Provide overall planning and coordination for the migrations across multiple hub sites for multiple users 600 end-users nationwide
  • Development and maintenance of the migration procedures and installation manuals in conjunction with network engineer and customer resources
  • Provide appropriate training for field technicians wh were responsible for performing the migrations
  • Ensure that all deployment procedures and installation manuals were current and available when needed
  • Creation of resource staffing plan for each hub/migration
  • Creation and management of project RACI matrix
  • On-going project communications with the customer points of contact and the technicians utilizing the T-minus methodology
  • Creation and maintenance of the deployment schedule for each site based on amount of end-users per location and dates utilizing customer database MS Access
  • Development and implementation of end-user project communications plan
  • Responsible for driving and maintaining project issues and risks logs
  • Daily project status report t customer executives and internal team members

Confidential Windows 7 Migration Project Manager

Responsibilities include:

  • Provide overall planning and coordination for the implementation across multiple corporate sites for multiple users 6,000 end users nation-wide
  • Provide appropriate training for personnel
  • Creation and management of project RACI matrix
  • Ensure that all deployment procedures and installation manuals were current and available when needed
  • Perform site surveys with the onsite customer site contacts in preparation for the deployments.
  • Monitor/track status of hardware delivery for each site
  • Creation of resource staffing plan for each site/deployment
  • On-going project communications with the customer points of contact and the technicians utilizing the T-minus methodology
  • Coordinated deployment schedules with SCCM team t ensure successful data transfer/application readiness for new machines
  • Creation and maintenance of the deployment schedule for each site based on amount of end-users per location and dates utilizing customer database MS Access
  • Responsible for driving and maintaining project issues log
  • Weekly project status report t customer executives and internal team members

Confidential OSR On-Site Repair Project/Program Manager

Responsibilities include:

  • Responsible for managing OSR budget of 2.7M over a three year contractual period
  • Management of customer expectations, scope of work and contractual agreement
  • Customer point of escalation
  • Leads project coordination, communications and checkpoints on the assessment, strategy, design and implementation of service management process areas
  • Responsible for driving and maintaining project issues log
  • Managed team of three wh were responsible for the day-to-day activities
  • Presenting monthly project statistical reporting t the customer and internal executives
  • Tasked with seeking additional sales/revenue opportunities within the customer base
  • Managed vendor relationships
  • Responsible for working with staffing partners in securing the required field technicians based on customer/project needs
  • Ensure that repair / replacement parts were stocked at various locations
  • Ensure that field technicians met SLAs

Lifecycle Project Manager

Responsibilities include:

  • Management of multiple lifecycle projects for large financial based customer that includes desktop and server upgrades, conversions, PC deployments, multi-site UPS swaps, software upgrades and device replacements
  • Manage and direct team of project managers, coordinators and administrators that assist with the daily planning, coordination and communication of field technician activities and assignments
  • Defines, monitors and utilizes project methodology, participants, deliverables, accountabilities and associated metrics t assess project performance and ROI
  • Direct and manage training program that includes providing field-based training t multiple traveling lead technicians and local technicians nationwide, this consists of the preparation/creation of training documentation, web-based training creation, scoring and reporting for thousands of technicians
  • Work with staffing partners in the recruiting of field technicians
  • Daily monitoring of onsite staff and escalation with multiple customer groups
  • Managed overall project activities including scope, resources, time and costs
  • Hold daily internal meetings t review and define process improvements, implement new instructions and policies and reinforce existing standards t meet the needs of the project
  • Responsible for communicating project status on daily calls with customer and various vendors
  • Responsible for communications between the customer and internal teammates
  • Single point of contact for escalations for all project related issues
  • Planning of internal and external team events
  • Assist Services Sales team with bidding professional services for RFP requests and opportunities

Network Project Manager Confidential

Responsibilities included:

  • Creation of project Statements of Work SOWs for Public Sector engagements
  • Management of overall projects including scope, resources, time, cost and internal/external communications
  • Determining task timing, resource availability and requirements
  • Tracking of work progress, actual costs and evaluation of ongoing tasks
  • Responsible for the planning, execution and closeout of various projects within the overall implementation.
  • Responsible for maintaining relationships and communications between internal representatives and external customer s on a daily basis
  • Implementing internal processes and procedures t benefit both organizations

Confidential

Technology Consulting Project Manager

Responsibilities included:

  • Managing overall projects including scope, resources, time, cost and communication management
  • Determining task timing, resource availability and requirements
  • Tracking of work progress, actual costs and evaluation of ongoing tasks
  • Responsible for the planning, execution and closeout of various projects within the overall implementation
  • Responsible for maintaining relationships and communications between internal representatives and external customer s on a daily basis
  • Implementing internal processes and procedures t benefit both organizations

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