PROFESSIONAL SUMMARY

• Business Analyst /Project Manager with over 10 years of experience.
• Global web experience for different languages and markets.
• In-depth knowledge and experience in the documentation of business process requirements and specifications, design and development of use case scenarios
• Certified Project Manager
• Methodologies used include, agile, waterfall, 4D and PMI
• Extensive experience working on Application and Web Development projects
• Responsible for delivering large scale projects on time and within budget.
• Responsible for keeping project repository of all project documentation up to date including communication plans, risk migration, project plans, project deliverables, action/issues resolution, and client approvals
• Well-versed in MS Project, risk management, planning, scheduling, and change management.
• Excellent communication, negotiation, conflict resolution and team building skills.

TECHNICAL EXPERTISE

• Software/Applications MS Office Suite, MS Excel, MS PowerPoint, MS Access, MS Project, MS Project Server , Adobe Acrobat, Photoshop, Crystal Reports 9.0, Dream Weaver MX, Lotus Notes, GroupWise, Outlook, Visio, GroupWise, Motorola Citizen Service CSR Program, Unicenter Service Desk Software, Google Adwords, Omniture ADF xml, iRise, Magneto. JIRA and Sharepoint
• Project Management Requirements Management, Planning, Risk Management, Estimating, Scheduling, Quality Assurance, Contract Management, Configuration Management, Metrics, Monitoring and Control.
• Project Management Tools MS Project, Visio, SDP 21, IDS Houston,
• Programming Languages SQL, Java, C , HTML, Auto-Lead Data Format ADF XML
• Methodologies: Agile, Waterfall, 4D, PMI, Scrum

PROFESSIONAL EXPERIENCE

Blue Cross Blue Shield of Michigan, Detroit, MI November 2014 to Present

Scrum Master/Project Manager

• Scrum master for new provider search tool used by members to find doctors, facilities, physician quality measures and obtain price estimates for over 300 shoppable procedures
• Scheduled facilitated all sprint planning meetings, backlogs, reviews, retrospectives daily standups
• Responsible for tracking risk, action items, meeting minutes and project status to leadership
• Responsible for onboarding new team members and provide training and guidance on agile methodology

Confidential

Digital Business Analyst

• Responsible for the product delivery of over 150 maintenance requested received from various departments within BCBSM every month.
• Organize and facilitate weekly sprints, daily standup meetings, sprint retrospectives meetings and weekly release planning meeting for the delivery of all maintenance request.
• Meet with department stakeholders and SME's to accurately document all project request received by the maintenance team
• Ensure all maintenance request are written in a clear and simple language for web developer and web editor to complete task
• Prepare all weekly and monthly reports to upper management and directors

Confidential

Senior Project Manager / Business Analyst

• Responsible for creating and maintain project plans with MS Project while executing digital marketing campaigns using 4D approach Discovery, Design, Development and Deployment .
• Responsible for creating Statement of Work SOW outlining project deliverables including estimates/budgets, schedules and across multiple disciplines.
• In-depth knowledge and experience in the documentation of business process requirements and specifications, design and development of use case scenarios.
• Experience in conducting Joint Application Development JAD sessions for requirements gathering, analysis and design.
• Develop and manage bi-monthly maintenance code releases into multiple environments
• Participate in formal gate review by the PMO to ensure project meets required project guidelines.
• Work closely with information architects, web designers, copy writers, developers and quality assurance managers to ensure timely and seamless execution in an agile environment.
• Responsible for keeping project repository of all project documentation up to date including communication plans, risk migration, project plans, project deliverables, action/issues resolution, and client approvals.
• Manage team resources, define project priorities, ensure schedules and resources are align.
• Global web experience for different languages and markets.

Confidential

Digital Project Manager

• Responsible for managing the successful delivery of text books into digital platform Kindle in an agile environment.
• Created business process procedures in the areas of change implementation, issues and risk and internal cost tracking.
• Managed work deliverables, report on project milestones and status reports to stake holders in an agile environment.
• Notified project team and stake holders of schedule changes that may affect delivery dates.
• Responsible for leading program status meetings with vendor and stakeholders.
• Central point person for off-shore vendor daily work assignment and issue escalation.
• Responsible for assigning work to off shore vendors and ensure work is completed on schedule.
• Responsible for creating SOW and piloting new vendors.

Confidential

Project Manager

• Oversaw off-shore web developers and ensure work is completed on time and within budget.
• Responsible for increasing client's web traffic by using SEO techniques and monitor web analytics Google Analytics .
• Created and managed online marking strategy for small business owners.
• Responsible for developing, compelling and relevant Social Media content and campaigns for business owners.

Confidential

Digital Project Manager

• Managed the implementation of Omniture analytics on GM LMT and provided recommendation on tool enhancements.
• Managed multiple web-based projects to enhance the consumer experience on GM Dealer Websites.
• Managed the deliverables of 4-6 Block Point releases including estimate time, schedule resources.
• Managed the transition of Chevrolet.com to new hosting environment Rackspace .
• Responsible for writing test plans for all new enhancements in the MDS and coordinated all testing activities.
• Defined and developed Omniture tagging strategy for the GM Lead Management tool.
• Served as Subject Matter Expert SME and contact for all leads posting to GM LMT.
• Trouble shoot ADF lead flow issues from GM web sites to GM / Third Party LMT.

Confidential

Project Manager

• Responsible for initiating, planning, executing, controlling, and closing system implementation for new accounts on NASCO Claims Payment System.
• Developed detailed plans and schedules, including documenting project scope, risks, and resource allocation while utilizing MS Project.
• Monitored project metrics for significant deviations in cost, and schedule in MS Project.
• Ensured all benefit and membership data is loaded and accessible prior to go live.
• Ensured all health care providers, subscribers and CSR's are informed of new health care coverage.
• Oversees client relations to ensure that service expectations are developed.

Confidential

Project Manager

• Managed the implementation of Smaragd a Data Management System used by German engineers.
• Implemented and managed project change control process.
• Developed and maintained project plan using MS Project.
• Responsible for tracking and managing all project issues and risks, created contingency plans for all major risk.
• Compiled project status reports, coordinated project schedules, and set up/managed project meetings for multiple work-streams.
• Responsible for the development and updates to project website.
• Documented project scope and deliverables for 6 project work packages.

Confidential

Business Analyst

• Managed Enterprise Change Management ECM vendor rollout process
• Facilitated and conducted all ECM training for GM suppliers
• Planned and conducted documentation review meetings
• Performed Gap analysis
• Registered and resolved registration problems on ECM tool
• Imported IT supplier data into R75 database
• Collected, documented, and analyzed business requirements for use of ECM tool
• Provided post implementation support before turning over to ECM Program Office
• Automated and streamlined supplier rollout process

Confidential

Project Coordinator

• Assisted in development of project plan using Microsoft Project
• Collaborated with client and stakeholders to define business and technical requirements
• Tracked project deliverables and team member status
• Tracked project progress, variances, and issues mitigated risks throughout the development lifecycle
• Coached, motivated, and directed resources for successful project performance
• Created and published project-related documentation
• Monitored CSR call communication to ensure process effectiveness
• Managed all phases of application/software development project through post-launch
• Led team meetings facilitated problem solving and decision making

Confidential

Team Leader/Configuration Manager

• Collaborated with other departments and external sources to gather data and accomplish tasks
• Analyzed business processes and documented workflows to identify opportunities to improve productivity through automation
• Quantified and defined business requirements and generated solutions, including logical design and conceptual systems design.
• Installed and configured automated application processes
• Designed and maintained online knowledge base
• Performed exhaustive customer acceptance testing of system and end-user processes
• Trained users on CSR application
• Troubleshoot and resolved user application problems
• Implemented help desk standards, processes, and systems
• Trained, mentored, and coached help desk analysts to improve first-call resolution
• Managed customer perceptions and built strong internal relationships
• Monitored the status of outstanding calls and ensured timely escalation of problems
• Interpreted problems and provided technical support for hardware, software, and systems
• Configured and installed Unicenter Service Plus help desk software

Confidential

Business System Analyst

• Determined systems requirement designed and implemented End-User application
• In-depth knowledge and experience in the documentation of business process requirements and specifications, design and development of use case scenarios.
• Communicated customer needs to programmers to insure effective system design
• Identified problem areas and worked with customer and programmers to develop mutually acceptable and timely solutions
• Established and maintained good communication with the customer on project issues and concerns