INTRODUCTION

• Confidential, a Confidential certified from PMI, has IT industry experience of more than 17 years including 12 years in project management area. Deepak has served and gained experience in various roles related to Project and Program Management, Delivery Management, and Information Technology Consulting. Confidential is a very enthusiastic and energetic IT professional with excellent communication and interpersonal skills. Deepak's competencies include following.
• Developing and managing client relationships by deeply understanding client's business challenges and providing thought leadership. Ability to position industry insights pertaining to client's needs requirements. Experience in running facilitated client sessions / workshops to elicit requirements and creating business cases that support client needs and requirements.
• Seasoned project management professional with expertise in industry standard project management processes and methodologies involving complete project management lifecycle from inception to closure.
• Expertise in establishing and improvising project processes, developing quality plans and achieving quality goals.
• Team management and building collaborative relationships with external and internal partners. Liaison with third party suppliers. Leverage onsite-offshore delivery model for providing effective solutions to the customers. Handle and coordinate project teams present across different geographic locations. Oversee day-to-day program / account activities, task delegation and project coordination.
• Experience in P L Management Track project expenses, perform capacity planning, manage Resource Time, develop Statement of Work and proposals, perform team appraisals, perform Invoice and Contract management.
• A people person with good interpersonal skills. Excellent verbal and written communication skills. Excellent display of negotiation skills and client relationship management

PROJECT DETAILS

Confidential

Engagement Manager

• Confidential State is a major undertaking for Confidential based on the Governor's directive to implement Licensing workflow for around 600 license types using Accela Framework. Once implemented, this program will bring various license issuing systems on platform, helping cost savings for the State agencies and convenience for the State Citizens. My responsibilities as an Engagement Manager included:
• Management of Client Relationship, Services delivery, and P L Management
• Development of Fixed Price Statement of Work and driving it through review and approval process with the client
• Timely delivery of project deliverables as per the contract terms and conditions. Provide direction to project managers managing different project tracks such as PMO, Quality Assurance, Interfaces, Data Conversion, and Training. Manage PMO team and other work streams, including providing leadership to the team on standards, professionalism, approach, accountability and service.
• Providing leadership and direction to the project teams. Direct and coordinate activities of project resources to ensure project progresses on schedule and within budget. Facilitate project by defining agendas and running meetings. Interact with and manage cross- functional teams to get required support to complete and deliver the program deliverables.
• Aggregating status updates from project team members, tracking schedules, and managing risks and issues as required. Prepare project status reports and keep the team and management informed of project status and related issues, escalating as necessary.
• Coordinating vendor activities by monitoring and tracking vendor deliverables and commitments where relevant.
• Managing scope and the change request process, coordinating decision process of scope and budgetary impact of changes from original specifications. Track and maintain project and technical documentation. Manage project risks by identifying them and applying mitigation strategies.
• Tracking project costs and expense, keeping track of deliverable schedule, submitting invoice to the client as per delivery schedule, and managing project profit and loss.

Confidential

Program Manager

• The Program comprised of multiple projects related to development and maintenance of Pharmacy Management Products MailRx High Volume Rx Processing Pharmaserv Workflow solution for small pharmacies and EnterpriseRx Workflow solution for chain pharmacies . As program manager, I was responsible for
• Managing client expectations and requirements by presenting value-add proposals and solutions for business challenges.
• Perform program planning including stakeholder management, schedule planning, cost management, resource management, communication management, issue and risk management, and scope management.
• Coordination with cross-functional teams spread across geographical locations, and implement program level processes. Develop project plans specifying goals, strategy, dependencies, staffing needs, scheduling, risks identification and contingency plans, and allocation of available resources. Drive standards and procedures for project reporting and documentation.
• Identifying and scheduling project deliverables, milestones, and required tasks. Assigning tasks and responsibilities, and driving accountability to project team members.
• Making sure the current projects were executed and delivered as per the contract terms and conditions. Participate in all project review and status meetings, working with project managers to triage issues, mitigate risks and escalate challenges as necessary. Review cost/schedule baselines, auditing and approving monthly direct accruals

Confidential

Project Manager

Project Retail Advantage, a pharmacy workflow management system designed and developed using MS .NET platform. The application workflow had key features such as Rx intake, Rx Imaging, Dispensing Device interaction, Checking, Single Sign-on, Biometric Authentication, Point of Sale, Dashboard, and Reporting facilities. As a project manager, I

• Managed the project which included following activities project planning, tracking, Quality planning and control, coordination with cross functional teams and providing status updates to project stakeholders.
• Participated in project due-diligence process to understand the product requirements, scope finalization, and development of high level estimates, resource requirement and process definition.
• Research, define, deliver, measure, and maintain methodology modifications within the project framework, which optimize them, align with corporate strategic initiatives, and improve Project Delivery
• Support the proposal phase with the Sales Marketing capture team Assist in the estimate of non-recurrent costs targets, Assist in the estimate the recurrent costs targets, Review customer requirements technical compliance matrix, Create the program management plan, Identify deliverables and program schedule with phase gates and design reviews, List the stakeholders of the program including the required cross-functional teams, Perform the Strategic Alignment assessment of the opportunity, Perform an initial risk assessment including an estimated Risk Reserve, Review the customer contract compliance matrix.

Confidential

Project Manager

• Theater Operations Management System, A Web application designed and developed for Confidential to provide the functionalities for the theater operations including initial and revised forecast for the currently running movies. As Project Manager, I managed complete life cycle phases of the project. My responsibilities included
• Project planning including issue and risk management, communication management, developing project schedule and tracking project status. Establishing budgets and tracking cost of projects. Proactively monitoring project health. Facilitating resolution of issues and escalating them as appropriate.
• Driving the on-time delivery of complete scope while actively managing change requests and setting customer expectations. Working with technology teams to identify and schedule project deliverables, milestones, and required tasks. Ensuring that all project deliverables are consistent with technical architecture and standards.
• Ensuring appropriate engagement hand-over process to operations and production personnel. Developing and maintaining project documentation. Preparing and delivering project status reports.
• Defining and implementing continuous project risk analysis, developing mitigation strategies and, driving resolution of issues

Confidential

Project Manager

• The project involved production deployment and performance testing of Confidential product a third party product to be used by Confidential project managers to implement six sigma project management methodologies across the organization. My responsibilities as a project manager included
• Client management and coordination with various teams within and outside Pfizer
• Developing and implementing Confidential product deployment plan, defining and implementing the post-deployment support process for i-Nexus product.
• Coordinating with product Confidential teams to carry out the deployment of the product performing Load test on i-Nexus product including result compilation and conclusion.
• Management of post-production support, providing status updates to client, managing issues and risks, and ensuring proper communication among teams.

Confidential

Project Leader

• Confidential Payer Administration application manages relationships between the payer organization, its members and the providers. This product provides an automated web enabled and fully integrated claim management System related to Health. As a medical claim is processed, Health PAS including QMACS makes API calls to the ClaimCheck software, which performs a number of sophisticated checks on the claim data to detect fraud and several other events using the Reference data. As a project leader, I was responsible for
• Project management activities including project planning and tracking, setting up the development environment at offshore, resolving network connectivity issues between onsite and offshore servers such as Clearcase replication, VPN accounts etc., directing and managing development resources and testing activities
• Delivering solution to the client as per project schedule Resolving project issues/queries and escalating them as appropriate Providing status updates to project stakeholders on weekly and monthly basis Time approval of team members.
• Establishing budgets and track project costs.
• Managing change requests and setting customer expectations. Leading hand-over process to operations and production personnel.

Confidential

Projects Summary

• Team Lead, Confidential: Project involved testing of Amex site for secure online transaction using the smart card along with development of the Install shield package for the Smart Card Reader Installer 3.0.0.
• MOCS2.2: Merchant Online Customer Support, Confidential: New enhancements were added to Confidential website. Development, testing and support services were provided to the client.
• Confidential was developed for Confidential Police department. The application provided features such as creation of new citizen information, search list existing citizens, creation of New Property address information, creation of new case information, search list existing cases, ability to link case to a citizen, ability to link case to a property.

Responsibilities

• I worked as a Team leader / Project Leader on different projects. My prime responsibly included
• Defining the project management process to be applied to the project modules assigned establishing team for project module and selecting team members. Work with the project manager to prepare project plan and obtain management approval of the project plan.
• Analyzing risk and instigate avoidance activities. Establishing contingency plans and identifying trigger events and initiating corrective action.
• Tracking and reporting on progress to plan. Analyzing the actual performance against the plan and making adjustments consistent with plan objectives.
• Keeping all stakeholders informed of progress and issues. Involving functional expertise in design reviews and key decisions as well as risk strategies. Assuring timely adaptive action is taken.

Confidential

Senior Software Engineer

Projects Summary

• Senior Software engineer - A web site for Confidential acted as a one-point shop for all H1B matters. This site provided facilities for the consultants to post their resumes and search for jobs. It allowed End-User companies to list their jobs and search for consultants.
• Software Engineer - Project involved rewrite of Confidential Sales Activity Manager SAM application in Visual Basic 5.0. The application monitors sales activity, region wise as well as globally and helps agents in the field to track current sales status online.
• System Analyst - conducted Y2K assessment of the Confidential application, which governs the security of several mission critical systems at Aetna.

Responsibilities

• As a senior developer, I was responsible for establishing a detailed program specification through discussion with clients clarifying what actions the program is intended to perform, breaking down program specification into its simplest elements and translating this logic into a programming language devising possible solutions to anticipated problems working as part of a team to write a specific section of the program combining all elements of the program design and testing it testing sample data-sets to check that output from the program works as intended conducting testing and installing the program into production reacting to problems and correcting the program as necessary updating, repairing, modifying and developing existing software and generic applications.