Professional Summary

• Seasoned IT Professional with 14 years total experience, 6 years in infrastructure service Delivery and Project Management mostly with top 500 fortune companies in managing complex, high visibility, strategic and enterprise-wide IT programs and IT infrastructure services.
• In-depth knowledge of Infrastructure project management methodologies ITIL, ITSM .Enterprise Data Center operations and NOC operations, ITIL based Service Delivery model along with expertise in remote management and Onsite/Offshore project delivery operations.
• Successfully established and managed PMO.Reduced costs and improved project efficiencies through centralized services and by implementing standardization. Skilled communicator involved in co-ordination of large number of groups with varying skills at multiple locations to accomplish tasks and goals. Well verse with ITIL based change management, incident management, problem management, CMDB and release management best practices. Leading teams to accomplish tasks and goals. Proven ability to analyze the business needs and deliver on time and within budget, the technology and infrastructure needed to accomplish the objectives.

Areas of Focus

• Project Scoping, Project Delivery, Client Relationship Management, Cost Management, IT consulting and business requirement analysis.
• Enterprise Release Management ,Datacenter Move / Refresh / Relocation Problem/Incidence/Change Management , ITIL based Service Level Delivery Management,BCP DR Vendor Management ,Leadership and People Management ,Mentorship, Training and Development
• Involved in preparation of proposal response, liaison between the business team and project team for knowledge dissemination, building up domain competency within the team and organization, identifying opportunities and internal training and involved in pre-project activities such as responding to request for proposals and pre-sales.
• Expertise in multidimensional execution of projects with optimizing resource utilization, Interaction with cross-functional Project teams.

Work Experience

Confidential

Role: Program Manager, team size 45

Tools: Microsoft Project, MS Office Word, Excel, PowerPoint , Microsoft Visio, HPSM, Nagios, Cacti, NetworkMiner, Splunk, BMC Patrol

Responsibilities:

• Covers Environment, Release, Build and Deploy, Infrastructure, Data center operation monitoring and Project Management Team
• End-to-end Project Management including delivery, resourcing, planning, budget tracking, and business interactions.
• Facilitated team/department and offshore/onshore discussions as well as daily project meetings for time critical projects, interacted with business managers on a weekly basis, and conducted bi-weekly discussions with key team members, and directors from the IT and business areas. Managed costs, schedules, and performance of component projects.

Confidential

Role: Project Manager, Infrastructure Management, team size 45

Description: Database/System/Network/Security Administration

Environment: Mysql Databases, Unix/Linux Servers, Storage, Network, Web Services, Jboss Servers, Apache, Tomcat, Nagios, Munin

Tools: Microsoft Project, MS Office, Microsoft Visio, Jira, Nagios, Munin, NetworkMiner, EasyNetMonitor, Pandora, OEM

Responsibilities:

• Globally responsible for the overall performance, availability and optimization of network, servers and Database servers.
• Managed 7x24x365 physical, virtual, cloud environments.
• Manage all aspects of Operations Job Scheduling, monitoring and escalation, etc
• Business Continuity / Disaster Recovery liaison, planning and assessment for various businesses
• Managing Client and Internal division relationships, both locally and globally as well as vendor relationships, technology direction and recommendation
• Analyze and assess the current and future infrastructure needs. Coordinate with other teams to identify, design and implement new systems to support business needs.
• Analyzed and defined the Project Scope and Deliverables with management and stakeholders. Involved in Requirements, Analysis/Design, Development, Testing, Deployment and Maintenance phase.
• Defined SLO service level objects , worked with resourcing team to hire resource, managed resource learning and development. Reviewed daily, weekly, monthly steering committee meetings.

Confidential

Role: Operations Manager, team size 20

Description: Database/System/Security Administration

Environment: Oracle 9i/10g database Admin, System Admin on Solaris 5.10 and Security Admin.

Tools: Microsoft Project, MS Office, Microsoft Visio, Jira, HPSM, Nagios, Zenoss, Pandora FMS, Splunk, NetXMS, OEM

Responsibilities:

• Worked with resource team to identify best candidates and made recommendations to HR. Created year long training program for the entire project team.
• Responsible for work allocation and oversight. Daily and Weekly governance model was set-up to ensure that challenges or issues would be escalated in a timely manner.

• Worked on RFP and submitted responses to client for requirements under various scenarios.
• Responsible for project initiation and kickoff, planning and coordinating for offshore environment setup. Identified risks and mitigation plans, and training needs for team and planned trainings.
• Project Planning and tracking, Status Reporting and Metrics reporting. Single point of contact for all project related offshore activities. Estimation, Requirement Analysis, design reviews, constructive activities.

Confidential

Role: Operations Manager, team size 15

Responsibilities:

• Created complete roadmap for all Migration projects after gathering various kinds of dependencies like Applications, Administrations, user reach ability, networking areas, storage managements
• Acted as the first point of contact for all customer escalations of any database related or service related issues. End to End database support in all environments Dev/Test/QA/Prod
• Providing consultations and future planning for database setup.
• Building new environments, Building Solaris, HPUX, AIX, Linux servers in Dev/UAT/Prod environment.
• Support and Maintenance Client Databases Oracle,DB2,MSSQL
• Monitoring, Health reporting Maintaining Environment for testing.
• Troubleshooting on incidents, performance issues and Capacity Planning.
• Prepared client status reports for all meetings and reviews.
• Identified improvement plans and risks, tracking them until closure. Involved in availability management, service level management, incident management, and service improvement / continuous improvement.

Confidential

Role: Data Centre Operations Manager, team size 25

Responsibilities:

• Expertise and hands on in most areas of Oracle databases including production and development support of VLDB, Performance tuning, installation, up gradation, patching and configuration etc.
• Used various backup strategies like online BCV, RMAN and TTS Transportable Tablespaces .
• Migrated database from cross platform, Cloned of Oracle databases.
• Configured RAC and Data guard environment in oracle 10g.
• Optimized the performance of database, tuning of SQL queries, I/O and memory.

Confidential

Senior Engineer

Role: Team Lead, team size 6

Responsibilities:

• Managed five 24x7 database teams in Sun Cluster technology. Scheduled backup to be checked at the OS Database levels. Refreshed pre-production through production database export, checking logs, troubleshooting errors, and installing the required patches.
• Installation and configuration of Oracle 9i/8i server on Window Solaris and NT server. Implementation of security and integrity of users connected to oracle server by enrolling, monitoring and dropping database users, roles, privileges and profiles. Daily monitored ALERT log and Trace files of the database.
• Periodically monitored Dynamic performance Tables for best database Performance. Periodically rebuilding the top 15 indexes for performance up gradation and space management.

Confidential

Senior System Administrator

Team Lead, team size 12

Responsibilities:

• Supported the database, installation and configuration of oracle 8i/9i Server/Clients. Monitored backups and all performance issues.
• Installation of Patches, Depot, Packages and Creating Data Guard, Standby Database Cloning and configuration and Maintenance of Service Guard.
• Ensured successful periodical Backup Restoration of oracle database.
• Administration of database table spaces, data files, tables, indexes, rollback segments.
• Created and monitored workflow of users, assigned user privileges and profiles according to the nature of their work.

Confidential

System Administrator

Team Lead, team size 8

Responsibilities:

• Installation, Trouble Shooting, Maintenance of Hardware, and Networking in Windows 95, Windows 98, and Windows NT 4.0 server.
• Installation of Oracle 8i server on window NT and clients on win98.
• Daily backup from Export utility of Oracle, creation of users, Roles, providing privilege to user according to their nature of jobs.
• Database backup and restoration if require.
• Training on application to users.