PMO Project Manager Resume Profile Woodstock, IL - Hire IT People

Overview

Information Technology professional with extensive experience delivering technical and business projects supporting the Retail and Insurance industries. Projects included software evaluation and implementation, custom software development and integration, Product/Program design and infrastructure evaluation and upgrade.

Project Management Methodology / MS Project	Business Requirements / Business Case
Vendor management / Contract negotiation	Application Development / SDLC
Packaged Software Evaluation RFP preparation	System / Data Security
Disaster Recovery / Business Continuity planning	Technology Evaluation
Client Support and Education	Data Mapping / Modeling
MS Office / OneNote / Visio / SharePoint	Document Management / Imaging

Work History

Confidential

PMO Project Manager

Created a formal program to manage ITP purchase, benefit and service delivery by third party providers supporting the ITP product. Project involved close collaboration between Line of Business, Business Intelligence, Corporate Manuals and external vendor teams. Three key components of the program ...
Document all ITP Standard Operating Procedures. Identify process improvement opportunities and oversight reporting consistent with heightened Regulatory requirements.
Create an Ad-Hoc reporting capability to enable review of overall program operations as well as drill-down analysis of any anomalies detected.
Completion of sub-projects addressing Regulatory items, including customer communications, call center migrations/scripting reviews and product offer changes.

Confidential

Project/Implementation Manager

Managed multiple office implementations simultaneously, successfully converting 10 Wells Fargo Insurance offices within 7 months.
Single point of contact for Insurance office co-coordinators regarding Nexsure application setup.
Liaison between individual offices and data conversion team to create business rules unique to each office.
Onsite support and education provided for first two weeks after conversion.

Confidential

Information Technology Director / Project Manager

Accountable for all aspects of company's technology investment, ensuring alignment of IT spending with business goals and objectives. Performed project initiation and planning, hardware procurement and administration, software selection and implementation, systems and data security, disaster recovery planning, end-user education and support.
Developed training modules for new Nexsure functionality including documentation.
Managed selection and installation of Cisco PIX firewall to enable VPN connectivity. Included laptop setup for Producers and preparation of installation package for home computers. Training classes and individual support provided as needed.
Evaluated Agency Management and Document Management Systems. Selected XDimensional Technologies' Nexsure product. Implementation included data conversion from Applied Win Tam.
Created Excel macros to automate repetitive Agency functions.
Provided ongoing training in the use of MS Office and Adobe software tools to improve data quality and process efficiencies. Created Helpful Hints documents covering frequently asked questions.

Confidential

Consultant

Responsible for daily client support and training. Managed new software development initiatives.
Evaluated client requests for product upgrades and enhancements.
Developed a product installation process provided technical assistance to on-site implementation teams.

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Pmo Project Manager Resume Profile

Woodstock, IL

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