Pandikkannan Kannappan

Professional Summary:

• 10 years of IT experience in software development, Production support and extensive interaction with client. Experience with clients in Health Care and Insurance Industry
• Enormous knowledge in concepts of Providers, Claim Processing, Recoupment, billing and EDI transactions.
• Currently working as a Project Lead in Maintaining all the applications in the portfolio, Analyzing and providing support, Monitoring the incident tickets regularly responding within SLA and Interaction with business users
• Experienced as a Project Lead, Senior software Engineer, Software Developer in Requirements gathering, Estimation, Application development, Work product reviews, proposing technical solutions, resource allocation and delivery management.
• Experienced in creating software development lifecycle SDLC deliverables.
• Expertise in Technical Documentation HLD, LLD etc. and Presentation for User experience. Profound working knowledge of .NET technologies using C
• Good Knowledge in .NET framework 1.1, 2.0, 3.5 and 4.0. Good experience in developing Web and Win Forms using C and VB.Net.
• Proficient development skills in ASP.Net, ADO.Net, Java Script, HTML, CSS and MVC. Proven experience in leading the functional team deliverables and reviewing the tasks performed by the team members.
• Strong ability to work individually, Strong team building skill with excellent problem resolving abilities and strong communication skill.
• Extensive experience in RDBMS Stored Procedures, Data Models using Microsoft SQL Server 2005/2008 and Oracle 11G. Extensive experience in Microsoft SQL Server Reporting Services SSRS and SQL Server Integration Services SSIS .
• Expert in providing extensive and detailed Excel Reporting on production support status to top management
• Expertise in flowchart tools like MS-Visio for functional flow charts, organization charts, and business process flow diagrams. Great in client relations, presentation and negotiations. Experience in tools like NUnit, ClearQuest, DevExpress, Dreamweaver
• Experience in configuration tools like VSS and TFS

Technical Expertise:

Professional Experience:

Confidential

Project Lead

Responsibilities:

• Overall production support management and maintain all applications in the portfolio
• Maintain / diagnose web and windows based applications
• Extensively work on data analysis to identify the issue and provide workaround solution
• Monitor incident tickets and respond to users business as well as end users immediately
• Interact with end users to understand the issue and provide workaround if possible until the issue is resolved permanently
• Leading the support team of 4 members at offshore. Mentoring them to analyze the tickets within SLA and work efficiently.
• Coordinate with offshore team on tickets assignment and fixing the issue
• Work on troubleshooting the issues during day time and providing the fixes
• Identify and reprocess claims which processed in error / incorrectly which increases the revenue
• Root Cause Analysis document and Steps to Resolve document preparation on distinct issues for future reference and quick resolution of similar issues later
• Ensuring high quality production fix deliverables through peer review
• Working closely with the Client team in understanding the production issues submitted
• Analyze existing code, performance tuning, troubleshooting of helpdesk tickets and designing solutions to production issues.
• Hands-on development on need
• Quick learner and capable of performing all tasks individually
• Communicating with testing team to make sure the production fixes are validated appropriately and deployed in time.
• Perform design, development, QA support and deployment to production of production code fixes, Change Requests and small projects
• Provided new solutions/ automated tools to overcome manual tasks performed during day to day production support and complete it efficiently
• Work on ETL tool like SSIS and reporting tool like SSRS
• Perform project estimation, resource allocation, peer review, technical support, and requirements understanding sessions
• Support applications related to 278, 835 and 837 EDI transactions
• Providing the status report and support summary weekly to top management team.
• Create ETL using SSIS to move report data from SQL to Oracle
• Create adhoc SSRS /excel reports to provide status on support tickets / Change Requests to Top management

Environment: .NET, ASP.NET, C , VB 6.0, SQL server 2008, Oracle 11i, SSIS, SSRS

Confidential

Module Lead

Responsibilities:

• Working closely with the Client team to gather the business requirements and receiving sign off.
• Mentoring the team of 6 members and supporting with technical solutions during the course of the assignment
• Estimation and resource planning
• Conduct peer reviews
• Hands-on development experience
• Single point of contact for the module from offshore
• Working closely with the onshore team during the course of the project.
• Two months of onsite visit Wellpoint, Cincinatti, US for requirements gathering phase
• Experience in developing DTS packages

Environment: .NET Framework 3.0/ 3.5 , C , MS SQL SERVER 2005, VSS, VB 6.0, DTS packages, SSIS , MVC, Crystal Reports

Confidential

Team Lead

Responsibilities:

• Team Lead of 5 member team
• Involved in Requirement analysis and Designing of Database structure.
• Working closely with the Client team to gather the business requirements
• Developed and handled production support for critical module of Invoice generation in the application.
• Estimation for new work orders and resource planning
• Conduct peer reviews
• Design and technical documents preparation

Environment: .NET Framework, ASP.NET, C , XML, ADO.NET, JavaScript, Visual Studio .NET, TFS

Confidential

Team Lead

Responsibilities:

• Worked as a Team Leader.
• Activities involved the Requirements Analysis, Design, Coding, Problem Tracking, Testing, Customer Interaction and Resource Allocation as a part of the business requirement of the application.
• Initiated this application development which was used internally within CSC
• Database design and development
• Task allocation and responsible for delivery of tasks
• Effort Estimation for various modules
• UI design and Coding for account management modules

Environment: .NET Framework, C .NET, ADO.NET, ADO, IIS, SQL Server 2005