Summary of Accomplishments

A results - oriented, seasoned Project Manager / Leadwith years of proven experience solving business problems by aligning business and IT in Automotive, Manufacturing, Public Sector, Communications, Insurance and Financial sectors.My specialties are ITIL Service Management, ITIL assessments, Gap analysis and Optimization. A unique combination of strong business and technical skills coupled with an excellent educational background including several industry-recognized certifications serves as one of my most valued professional capabilities

Skills summary

• Following is a high-level list of technologies that I have leveraged in management, design, development and delivery of the customer engagement solutions:
• A successful track record managing product development, testing, implementation and operations support.
• Project Process management: SDLC, CMMI Agile, ITIL, MSDN, TFS, SharePoint
• Developed, managed and maintained SharePoint sites to track various project elements
• Experienced in Project Analysis, Management, Analyzing the Business needs and implementing Business processes to streamline the Software Development Life Cycle.
• In-depth knowledge of security protocols, secure payment gateways and other safety components applicable for e-trading websites
• Responsible for meeting project deliverables, achievement of project objectives and issues tracking, risk mitigation, execution of reports to deliver to upper management.
• Experienced in ensuring compliance of formal policies and procedures, and facilitated efforts to the develop new procedures
• Evaluated needs, define project goals and specifications, develop, train and implement the finished product.
• Experienced in leading internal and external business and customer groups on process improvement projects designed to improve business results.
• Experienced in preparing financial analysis such as cost/benefit, ROI and provide options for Buy vs Build
• Proficient in directing the team to deliver medium to large scale projects using the latest web technologies.
• Proficient in change management process and using BMC remedy.
• Expert in PlanView and MS Project to track projects and resource management
• Led and contributed as a member of cross functional teams. Pioneered new business strategies within organizations
• Experienced in windows technologies including Active Directory, Virtual Server, DHCP, DNS, IIS SQL Server
• VMware Infrastructure ESX 2.x/3.x, Virtual Center, VMware View VDI, Hypervisor, Consolidated Backups and HA/DRS configurations

Professional Experience

Project Manager

Confidential

• Successfully led Support Application Infrastructure, QA and Implementation teams for scalable development projects Web based .Net Applications
• Developed Documented Support, QA, UAT and Implementationprocess to provide more visibility to stakeholders
• Managed scope with stakeholders in order to ensure that the project deploys according to plan, as well as deliver features and functionality prioritized by the business.
• Worked Nemawashi with stake holders to create test strategy for SD projects to eliminate defects in QA and problems during deployments
• Successfully completed projects for pledging and bidding applications with cross browser compatible applications and secure payment gateways
• Developed Code Handover Checklist and acted as gatekeeper for development vendors to improve deliverables
• Resolved issues for diverse audiences by explaining the complex technical information in detail using simple language.
• Negotiated and delivered quality solutions to customers and develop process improvements where applicable
• Performed Gap Analysis and developed process improvements which resulted in cost savings of over 100K over 2 year period
• Planned / tracked projects and estimated resources using Plan View/ MS Project to ensure projects were delivered on time and resources were utilized to the optimum level
• Worked with business to Yokotenexisting apps for multiple sites. Successfully deployed applications for other locations
• Partnered with TEMA resources in order to build new test environment
• Managed tasks/issuesand proposed solutionsfor Scalable Developmentoffsite support team
• Managed performed quality review of the work performed by the Incident support team for SD applications deployed in production
• Communicated to stakeholders via daily, weekly status meetings, status reporting and email
• Performed change control tasks for the scalable development projects
• Performed /participated G2, G3 process for new and existing projects
• Communicated / escalated project concerns at the appropriate level
• Had to be available 24X7 to ensure SLA's/KPI's were met, Produced monthly SLA report on Incidents, Outages, QA change management

Architect

Confidential

• Designed and implemented Microsoft team foundation server 2010 for Scalable Development team as per TEMA standards.
• Standardized project folder structure in TFS as SD and TEMA recommendations
• Created standards documents for team foundation server infrastructure for developers and administrators.
• Created templates for change request for TFS projects and project sites in SharePoint.

Project Manager

Confidential

• Lead the team of packagers and QA's for Windows 7 rollout
• Partnered with vendors and business stake holder to upgrade or repackage existing apps
• Recorded progress of packaging and testing activities in DAD applications database
• Produced weekly progress reports on packaging development and testing
• Submitted tested and approved packages to SCCM

Project / Implementation Manager

Confidential

• Successfully led the deployment of time capture system for City of Detroit
• Led client workshops to gather business requirements for custom functionality and configuration
• Developed, organized and maintained project documentation and client deliverables including System Design Document, System Test Plan, Test Cases, Training Plan, Training Manual and materials and User and System Administrator Manuals
• Conducted demonstrations for client senior management, delivered end user training in a classroom and performed functional knowledge transfer to client
• Worked with technical team to configure Workbrain system to satisfy requirements related to timesheet, employee profile, security, localization and application extension
• Translated client requirements into functional specifications and designs for client-specific implementation of Workbrain solution
• Designed card readers and reader servers infrastructure
• Partnered with vendors for purchasing and configuration of readers and servers

Management Consultant

Confidential

• Standardize RDBMS products to be used by Bank
• Customized scripts for Foglight agents to monitor the Database/Backups
• Research and analysis on new patches and upgrades for Oracle 9i and 10g
• Automated Day light saving time DST patch installation for more than 2500 databases
• I/O stress test using benchmark factory and ORION
• Documented installations, configurations, and changes made to SharePoint as per bank standards

Project Lead DBA

Confidential

• Lead a offshore team of 5 DBA's
• Planning and allocating offshore DBA resources
• Partnered DBA tasks with developers team and application support team
• Created scripts for production database changes

Database System Administrator

Confidential

• RDBMS and Application patching Performance Tuning
• Troubleshooting Oracle Application problems in Unix and Windows platform
• Create and Maintaining the Technical Notes and Documentation
• Cloning the instances for making the respective instance for Development.

Software and Tools

• Microsoft Project, Office, Visio, SharePoint, Team Foundation Server TFS
• Plan View, BMC Remedy
• .Net, JAVA, SQL
• NOS: Windows NT3.51/4.0, Windows 2000/2003/2008 R2 Domain Controllers, RHL9.0, HPUnix, AIX, Terminal Servers, SLES Suse
• Databases: MS SQL 7.0/2000/2005/2008/2012, Oracle 9i/10g, MySQl, PostgresSQL/MS Access
• Mail Server: MS Exchange 5.5/2000/2003/2007/2010, Zimbra, Send Mail, Postfix
• Application/Web Servers: IIS 7, Apache, JBOSS, Tomcat, Weblogic, Websphere
• Content Management /Project Planning: SharePoint Portal /2007/2010, MS Project Server 2003.2007.2010.2013, Plan View.
• System Center: Delivery Management /Project Management and platform/ technology support SCCM 2007/2012, SCOM 2012, SCVMM
• Project OS.: Windows 98, windows 2000 Prof, Windows XP, Windows 7, Vista, Linux Workstation
• Microsoft System Products: SCCM R3, SCCM 2012, SCOM R2, MS Cloud
• ERP Other: WorkBrain Infor workforce management, Oracle apps ERP, SAP Basis and Security, OTRS, Siebel, Remote Desktops, VPN, Firewalls, TCP/IP/, LAN/WAN, SAN/NAS