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Program Manager Resume

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New, JerseY

SUMMARY

  • PMP Certified Project Manager with over 15 yrs of IT experience in service delivery management, implementing software methodologies, sales, technical project planning and implementation seeks a position fully utilizing strong development and management skills,
  • Experienced in project management, Client Management, Sales and Pre - sales activities.
  • Experienced in budgeting, Project planning, scoping, estimation, tracking, implementing project plans with fixed budgets and deadlines alongwith defining best practices.
  • Expertise in System Analysis, Design, coding and project implementations across various domains.
  • Proficient in leading large size engagements. Experienced leading multiple managed services engagement - both Application Maintenance and Application Development.
  • Managed important projects and programs in fast-paced, time-critical environments.
  • Strong leadership and communication skills, and a proven ability to multi-task and produce results.
  • Expertise in multiple life cycle methodologies and design methods including Agile and Object oriented analysis and design.
  • Problem solving oriented, able to co-ordinate the analysis and production of a development team with good inter-personal and negotiation skills.
  • Good knowledge and understanding in J2EE and Webservices.
  • Good experience in business Analysis, User Requirement Gathering, User Requirement Analysis, and Gap Analysis,
  • Strong experience in on Data Analysis, EDW, reporting, Data Cleansing, Data Transformations, Data Relationships, Source Systems Analysis and Reporting Analysis.

TECHNICAL SKILLS

Databases: Oracle 8i/9i/10g, SQL Server 2005/2003/2000 , MY SQL, MS Access.

Programming Skills: PL/SQL, Java EE, Visual Basic, Shell Scripting.

Operating System: UNIX, Windows 2000/2003/NT/XP

Oracle Tools: SQL*Loader, TOAD.

Tools: Informatica 8.x/7.x, Informatica power Exchange, Cognos 10, Netezza.

PROFESSIONAL EXPERIENCE

Confidential, New Jersey

Program Manager

Responsibilities:

  • Provide deep solution domain expertise and project implementation to deliver long-lasting business value
  • Liaise with architects, technical teams, and leadership (both business and IT) across the customer's organization
  • Create, Review & Publish Knowledge Base articles as part of thought leadership initiatives
  • Present Account & Business status to key stakeholders like Clients, Senior Management, Executive management & Steering committee
  • Provide the single point of contact for resolution of project related issues
  • Lead project meetings, including project kickoff, project status, steering committee, and other project stage gate meetings
  • Manage customer expectations regarding project scope, timelines, and deliverables
  • Mentor project team members on Velocity methodology and drive utilization of consistent processes and deliverables
  • Identify Data quality plan for the deliverables
  • Take overall responsibility for the high-quality, cost-effective and timely delivery of the project.
  • Leverage their deep technical domain expertise to drive project delivery, lead the project team, clearly set and manage customer expectations, and proactively address and resolve project-related issues.
  • Utilize & contribute to the in-house Project Management Office (PMO) framework and Velocity methodology to implement common standards and processes for management and delivery of project objectives
  • Work seamlessly with vendor partners and system integrators to build a project team with the right set of skills and capabilities.
  • Develop and lead project delivery teams and ensure your organization has what it needs to manage the solution into the future.
  • Working closely with the Pre-sales team to win and bid new projects at various client places. Current target $5M in annualized contract value (ACV)
  • Response to RFP’s to actual bid submission and client presentations.
Confidential, New Jersey

Senior Project Manager

Responsibilities:

  • Monitor and supervise engagement progress / delivery and team performance
  • Review and approve work products - Work closely with all project stakeholders to ensure that the groups are aligned, business requirements have been met and a high quality product is delivered.
  • Operational and delivery status reporting to client .
  • Plan and track the development activities as per agreed project plan and ensure quality levels are met
  • Supervise and lead in Technical and Staffing discussions / decisions.
  • Conduct meetings/status calls with the Offshore and Onsite teams.
  • Manage risks, escalations and issues within the project and people.
  • Work closely with the various project stakeholders to ensure that groups are aligned, business requirements have been met and a high quality product is delivered.
  • Analyze proposal requirements and provide innovative solutions - Be the trusted advisor to Ethicon for potential service improvements and align any additional strategic and/or urgent project needs to quickly flex up or down. Manage Change Requests.
  • Offshore Resource Management. The teams are resourced adequately, and are motivated
  • Continuous service improvement. Ensures quality and service levels and quality level are met
  • Determine, interview and recommend the resources required on the project.
  • In case of resource underperformance or resignation, work with the delivery leads to ensure timely knowledge transition and task re-assignment.
  • Conduct regular status meetings with the team.
  • Mentor & motivate team members to ensure high-quality deliverables.
  • Involved in business development actitvities.

Confidential, New Jersey

Project Manager

Responsibilities:

  • Manage complete life cycle of the project, right from the requirement gatherings until the Go-Live.
  • Plan the overall release of the products to different vendors based on business priority, report complexities and stakeholder acceptance & co-ordinate UAT sign-offs
  • Provide update to Program Sponsors and PMO on progress of the project in terms of scope, timeline, resourcing and any challenges.
  • Also, member of in-house PMO organization Create and manage project plan
  • Conduct requirement workshops with Business Partners to define business requirements
  • Conduct workshops with multiple data vendors to finalize data interface requirements
  • Coordinate with Business Analysts, Architects, Data modelers, developers & Testing resources
  • Collaborate with different Business Unit (BU) heads to ensure timely delivery
  • Work with a matrix team to define scope, architecture & testing strategy (Unit Testing, SIT & UAT)
  • Conduct team meetings to track project progress, risks and issues In-house and third party risk management
  • Conduct weekly status meeting with senior, executive management and provide status reports / dashboards
  • Deliver project based on PMI guidelines
  • Manage risks, issues & stakeholders
  • Responsible for scope planning, roadmap, requirements gathering, high level design, estimation, budgeting, resource loading and project scheduling

Confidential

Project Manager

Responsibilities:

  • Ensuring service levels are met as per the SLA requirements
  • Out-of-hours support for all systems
  • Ensuring teams are adequately resourced and are motivated
  • Working closely with the Front Desk Teams
  • Ensuring quality procedures are followed and that all deliverables are defect free and quality products
  • Generating the weekly reports and monitoring them for issues.
  • To Maintain all the Trackers and metrics data
  • Monitor all the tickets logged in remedy system and seek their closure within the stipulated time
  • Interact with the onsite BA’s, SDM and users regularly regarding any issues, concerns and take necessary actions at the earliest
  • Working on Technical issues and Tickets as per the requirement.
  • Monitor day to day activities in their respective domains and report the same to the SDM

Confidential

Senior Developer

Responsibilities:

  • Software Design, Coding, testing of client product called shop floor tracking system.
  • Coordinating weekly meetings with the client and resolving them.
  • Working on Technical issues and client issues as per the requirement

Confidential

Developer

Responsibilities:

  • Engaged with different clients like Larsen & Toubro to provide consultancy services.
  • Involved in different websites in technologies using ASP and Visual Basic
  • Involved in Building custom developed component for the client..
  • Involved in database modeling.
  • Providing technical resolutions to the client

Confidential

Developer

Responsibilities:

  • Part of a product development team (Data Synchronization product)
  • Building Custom components.
  • Database design
  • Product demonstration/implementation at clients place.
  • Providing technical resolutions to the client

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