• Project Management with focus on Administration, Team Leadership, and Customer Care. Result-oriented and hard working professional with extensive knowledge of project management field, strong communication and interpersonal skills, excellent leadership skills, strong presentation and organization skills, excellent problem solving skills.
• Highly Proficient in Computer Operations
• Excellent Technical Knowledge Strong Planning and Organization Skills Self-motivated and enjoy in working a team environment

Project Manager

Confidential

Ensuring the overall operation and maintenance of all electrical, mechanical, and HVAC equipment within the Datacenter Monitor IBM mainframe, Symantec Netbackup database, Redwood Explorer database, AS400 applications, SNMPc monitoring tool, SCOM, and VM-Ware for issues and call-out to appropriate on-call for resolution. Supervise contractors who perform servicing or preventive maintenance Perform limited maintenance tasks to include: filter changes, battery system PMs, and Rack PDU Rack ATS replacements. Assist in performing root cause analysis for operational issues. Perform first level trouble-shooting for facility and rack level events. Ensure all personnel on site utilize proper safety methodology. Work on-call and a rotating schedule when required. Take daily operational readings and provide to Senior Engineers for metrics reporting. Perform basic support concepts such as ticketing systems, root cause analysis, and task prioritization. Enter commands on computers, tape drives, printers, data communication equipment and plotters to integrate and operate equipment. Monitors and maintains the production job schedule and ensures the schedule is adhered to in order to maintain performance. Performs scheduled checks, such as daily, weekly, or nightly, backups on systems in order to maintain production. Takes printers and terminals in and out of service as required and assists in resolving hardware related problems in the data center. Analyze and evaluates incident reports and makes recommendations to reduce incident rates. Assist workers in classifying, cataloging, and maintaining tapes to oversee and maintain computer operations. Trained Operators on shift requirements for covering shifts independently. Created document tool for easy procedure look-up, and auditable processes.

Confidential

Worked as part of Global Program Management Office rolling out SAP systems to worldwide FM locations. 6 life cycles' were successfully live over a 3-year time span. Worked to ensure weekly and monthly project milestones were met initially using Microsoft Project, then using a tool created specifically for this project called TERT Time and Expense Reporting Tool . Attended weekly PMO meetings to ensure the groups budget, processes, and daily workload was in order. Lead weekly meetings with SAP Managers to ensure budgets were met, monthly headcount was accurate, and project milestones were achieved. Assisted Global SAP Program Director with calendar, scheduling meetings, approving travel requests and expense reports for Program Managers, and approved/declined Travel Requests Expense Reports for all consultants on project approximately 100 consultants . Created presentations for various SAP meetings using PowerPoint, created Organization charts using Visio. Conducted the onboarding process for all new consultants to each project with the Global SAP Program Managers, including creating Federal Mogul id's/passwords in our network. Enter Helpdesk tickets for any issues with network or SAP issues. Lead auditing projects for groups' website.

Confidential

• Assisted Executive Vice President, Chief Financial Officer, and other Administrative Assistants with daily meeting scheduling Travel arrangements: booked flights, hotel stay, shuttle service, transportation pick-up/drop-off Typed Draft letters corresponding to various clients Created Power Point presentations for Financial meetings Interview processor: took resumes', distributed to Executives for review, scheduled interviews, called back interviewees for potential hire Corresponded with Choice Point with results of interviewee status Answered all calls, assisting clients, employees, and general phone messages Created filing systems to locate client file more efficiently Sorted mail and emails.
• Copied over 500 files to be audited by an insurance company Created filing system that made it easier to process files being extracted from the cabinets Created new files with the ones copied Placed original files back in filing cabinets to be used by employees Stored files for auditing in boxes to be sent to main headquarters
• dministered departments of up to sixty-five employees Assisted employees with distribution of time sheets Ordered supplies using companies' ordering system Wise Buys Created insurance comparison reports using Excel Created organizational charts using Visio showing who reports to whom Scheduled meetings using Outlook

Blue Cross Blue Shield

• Assisted Manager with daily email correspondence Assisted truck drivers with routes Dispatched directions to drivers when lost Created spreadsheets for all trucking routes Created memos for drivers Map quested all routes and put directions in named boxes Created monthly reports for Manager detailing routes and delivery completion Answered all incoming calls, and routed them to the correct destination.