SUMMARY

• Scrum Master/ Project Manager with more than 8+ years of experience in leading IT service delivery, providing strategic business planning, and driving improvement initiatives to support corporate objectives and managing diverse teams.
• Effective communicator adept at partnering with senior staff and cross - functional teams to achieve goals.
• About 3+ years of hands on experience in providing ITIL and IT Service Management Solutions in IT Infrastructure with expertise in the ITSM suite (Service-Now).
• Actively contributing to the company's Agile community through participation in the internal Agile Community of Practice and Scrum Master Forums
• Extensive knowledge of Software Development Life Cycle (SDLC), Capability Maturity Model (CMM) and exposure to various SDLC methodologies like Agile, Waterfall and Scrum.
• Experienced leader skilled in managing IT teams and developing staff to exceed expectations. Experienced in all aspects of building and leading high-functioning groups including staffing, resource planning, budget development, and training.
• Part of enterprise-wide Agile transformation leadership team - Scaled Agile Framework (SAF) Portfolio Mgmt
• Conducted a budget planning of the project through walkthroughs and meetings involving various leads from development, QA and technical support teams.
• Coordinated with systems partners to finalize designs and formalize requirements Utilized Story. Sizing and Planning Poker techniques as needed based on the length of the backlog and priorities
• Worked with teams and programs on SAFe, Agile, Lean, Kanban, Scrum, and Rally.
• Exceptional ability to maintain and build client relationships, able to comfortably converse with all facets in the client’s organization.
• Define Business Process; identify the risk, doing risk analysis and providing baseline acceptance criteria and deliverables.
• Expertise in risk and impact analysis, change management, maintenance and production support.
• Expert in Agile and Waterfall Software Development and Release Management with experience delivering enterprise applications through multiple release cycles.
• Thorough understanding of SDLC, involved in various phases like requirements, planning, analysis, design, development and testing for Web and Client/Server applications.
• Experience in Financial, Telecommunication, Insurance, & Healthcare industries.
• Exposure to process diagrams along with excellent documentation skills.
• Resource management, well experienced in on-site/off-shore models.
• Experience in business process modeling, conducting JAD sessions and Root Cause Analysis.
• Tracked record of delivering on commitments and executing on time and under budget.
• Deep understanding of logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Quick learner, adaptable to dynamics of software industry, excellent communication, Team work & inter-personnel skills.
• Training to be PMP certified.

TECHNICAL SKILLS

Object oriented development software: Java, PL/SQL, Servlets, JSP

Database: Oracle, Microsoft Access, Microsoft SQL Server 2000

Web Development Software: HTML, DHTML, XML, XSLT, CSS, Dream Weaver, Microsoft Front Page, JavaScript

Web and Application Servers: Weblogic, Web Sphere, Tomcat

Development environment software: IBM Rational Rose, XDE Developer, Eclipse, RAD, NetBeans, IBM WSAD

Operating Systems: MS-DOS, Windows 95/98/NT/2000/2003/XP, UNIX

Protocols: HTTP, HTTPS, LDAP

Modeling Tools: UML, Microsoft Visio, Rational Rose, TOAD

Scripting Tools: Ant

Build/Release Management Tool: IBM Build Forge

Project Management Tools: MS Project, MS Office, JIRA, Technology Delivery Platform, CA Agile Central

CRM Software: MS Dynamics, Siebel

PROFESSIONAL EXPERIENCE

Confidential, San Diego, CA

AGILE COACH / SCRUM MASTER

Responsibilities:

• Accountable for guiding new teams at the Federal Reserve Bankand organization on Agile practices and values.
• Guided teams on how to get the most out of self-organization and on self-organizing to fill in the intentional gaps left in the Agile/Scrumframeworks.
• Completed 100% of development for “FedCash”, one of the largest projects in Federal Reserve history on time and under budget.
• Increased software production by 100% within the first three sprints with the implementation of a Sprint 0 and working closely with the Agile Coaches.
• Decreased the number of Software Defects by 30% through implementing Pair Programming with the teams, and increased team velocity by 12%.
• Sustained expected velocity by coaching 3 new scrummasters as the project grew and new teams were created.
• Worked with Service-Now team on ITIL Framework.
• Part of a Scaled Agile Framework (SAF)scrum team that creates solutions for and tests architecture scalability. Responsible for planning, writing, executing, organizing, and maintaining test cases.
• Product backlog prioritization, refinement and sizing using planning poker, sprint planning, daily scrum, sprint review and retrospective, definition of “Done”, determining velocity, Burn-down chart, pair programming, refactoring, release plans
• Implemented Agile development methodology using XP, Scrum and Kanban/Continous Flow.
• Managed multiple distributed teams with more than 20 direct reports.
• Assessed teams and organization and coached the teams to higher levels of maturity, at a pace that is sustainable and comfortable for the teams and organization.
• Removed impediments for the teams or guided the teams to remove impediments by finding the right personnel to remove the impediment.
• Built a trusting and safe environment where problems could be raised without fear of blame, retribution, or being judged, with an emphasis of healing and problem solving.
• Facilitated getting the work done without coercion, assigning, or dictating the work. Supported and educated the Product Owner, especially with respect to grooming and maintaining the product backlog.
• Provided all support to the team using a servant leadership style whenever possible, and lead by example

Confidential, NJ

Scrum Master/ Project Manager

Responsibilities:

• As a part of the project team interacted closely with the business community to define and analyze the business requirements to present possible technical solutions.
• Interacted extensively with Subject Matter Experts (SMEs) in understanding and documenting the requirements pertaining to introducing new insurance products, on line claim reporting process, on line policy change and many other such business areas.
• Built a bridge between business and development team by coordinating, finding and filling gaps going above and beyond Business Analysis andScrumMasterrole
• Conducted various focused meetings dailyscrum, sprint planning, sprint review retrospective, grooming, stakeholder meetings, cross system-producer meetings with specific goal agenda
• Handledscrumteam, daily Scrum Meeting, Planning, Scope, daily Status Tracking, Defect Triaging, Sprint Grooming and Retrospective Meeting
• Managed and evaluated performance of 12+ project team members which included business analysts, DBAs, testing analysts, and implementation specialist in consignment with an external vendor project design and development team.
• Facilitated reviews of Business Requirements documents
• Facilitated reviews of Test Plans as provided by Systems Test and Software Quality Assurance to ensure testing would be accomplished in support of the project scope and defined features.
• Mentored and worked with the business analysts in gathering the requirements in accordance with the scope.
• Worked on Scaled Agile Framework (SAF) practice at an enterprise level.
• Creates and implements compliance tracking, trending, and reporting tools
• Evaluates internal infrastructure and operating systems using Agile and Waterfall methodologies to identify gaps and deficiencies of products and services for attainment of CMMI certification
• Coordinated activities between the business house and technical staff, in developing new methods, policies, and procedures to meet the business needs, and has acted as the primary trainer in educating the business house stack holders as it relates to automated business applications.
• Collaborated with the QA team to ensure adequate testing of software, maintained quality procedures, and ensured that appropriate documentation is in place and to develop test plans.
• Conducted UAT (User Acceptance) testing at the client’s premises after successfully deploying the product.
• Developed timelines for project delivery, and managed the project and resources to successful completion
• Liaison with other corporate departments, including executive, legal and information services.
• Lead internal project team member in the development and design of change management and training material for a global Microsoft CRM sales force automation deployment across US and European operations
• Provided Monthly project progress reports to Senior Management.
• Achieved corporate goal of less than 10% program schedule slip on all committed programs

Environment: Java, SQL, Web Sphere, MS-Visio, LDAP, Eclipse, PVCS, MS Project

Confidential, Richardson, TX

Scrum Master

Responsibilities:

• Plan, execute and finalize projects within triple constraints of delivering on time, within budget and scope objectives, including acquiring resources and coordinating efforts of team members in order to deliver projects according to plan.
• Led and facilitated all agilescrumceremonies and facets in daily and iterative manner
• Worked hand to hand with Stakeholder (Business Team),ScrumMaster, Product Owner, Cross-Pillar (functional), Dev team, Architect team, Design Team and Test Automation team in agile environment to fulfill return and exchange experience
• Participated in Scrum ceremonies like Backlog refinement meeting, Sprint planning meetings, Daily Scrum Meeting,Scrum review meetings and Retrospective meeting and managed the SCRUM artifacts effectively.
• Analyzed business and functional requirements provided by the client for enhancement and upgrade of Amdocs payment processor for Confidential
• Worked closely with the Scrum Product Owner to build process flow diagrams as supporting document for requirement clarification
• Used Agile and Kanban frameworks to manage the product development workflow.
• Identify, effectively communicate, and resolve project issues and risks.
• Provided High Quality MS Project schedules in support of overall project plan.
• Effectively communicate project status to project stakeholders.
• Provided scheduling guidance to functional Managers for identifying; resource requirements, deliverable dependencies, etc. in preparation for development of project schedule
• Requirement gathering, System study and analysis.
• Managing, guiding, coordinating with development team and management team.
• Working closely with Business and UI team for requirement analysis and scoping for iterative releases.
• Identified action items and risks, ensuring timely assignment and completion necessary to maintain project timeline.
• Functional testing and coordination with QA.

Environment: Java, PL/SQL, Eclipse, Weblogic8.1, MS Project, MS Office, ScrumMethodology, Water Fall, Sales Force, Rally, Web Services, RESTful, Java, XML, JSON, MS Project 2010, MS Visio, SharePoint 2013, SOQL, SOSL, APEX.

Confidential, Alexandria VA

Project Manager/Scrum Master

Responsibilities:

• Effectively functioned as a project manager taking the projects from scratch to their successful completion.
• Defined the scope and objectives of the projects and worked with the design team during the Conceptual and architectural design phases
• Validated the business requirements working with the business analysts and Subject matter experts (SMEs) and helped documented them.
• Facilitated and managed JAD sessions with committee of SMEs from various business areas including auto insurance, home insurance etc.
• Rigorously followed the Agile methodology in developing the software.
• Carried out extensive analysis and validated the business requirements. Helped the design team formulate high-level Use Cases and Use Case diagrams using IBM Rational Rose tool.
• Extensively used Rational rose in making the class diagrams, sequence diagrams, use case diagrams, activity diagrams, deployment diagrams etc.
• Facilitated Weekly Project Status review meetings with representatives from all functional teams for monitoring project progress (planned vs. actual) to ensure project remained on schedule.
• Extensively used MS project in documenting, organizing and tracking the business requirements.
• Functioned as the primary liaison between the business, operations, and technical teams throughout the project life cycle.
• Prepared project reports and the weekly and monthly status reports, policies and procedures for the management appraisal.
• Participated in design walk-through with Subject matter experts (SMEs) and the technical team.
• Assisted Quality Assurance team while conducting the User Acceptance Tests.
• Facilitated Change Request (CR) discussions/meetings to determine CR scope, budget and schedule impact(s)
• Actively assited the testing team while performing the Integration testing and regression testing.

Environment: UAM, MS Excel, MS Project, Rational Rose

Confidential

Project Manager

Responsibilities:

• Worked on entire SDLC for minor and medium bug fixes and enhancements which included requirement gathering, detailed technical analysis & design and development and release of changes along with Mentoring, Code and documentation review and Knowledge Management.
• Provided production support services, including the technical and functional troubleshooting, diagnosing faults and recommending corrective action and enhancements.
• Interacting with clients directly and providing proactive fixes and enhancement solution.
• Facilitated Retrospective project reviews for continuous process improvements
• Coordinated the efforts of multiple teams, conducted weekly project status meetings, and provided status reports to senior managers.
• Performed code reviews and Daily Stand Up Meetings to Review Progress on scheduled and Bi Weekly Prototype Demonstrations for the customers
• Trained the users on the system.
• Carried out Change Management and Post Production Support

Environment: Java, WebSphere, WSAD, PL/SQL, UML, MS Office, MS Project.