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It Project Manager Resume Profile

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Westville, NJ

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SUMMARY

Strong background with Infrastructure Project Management and Large Scale System Upgrades and Data Center Setups and Relocation. Experienced IT Project Manager, Helpdesk Manager and Helpdesk Consultant. Experienced IT Project Manager that consistently delivers high-quality IT Projects on schedule and within budget. A strong combination of technical savvy and business acumen. Experienced Developer. PMP Certification, BS degree in Business Administration and Computer Science.

Core Competencies

  • Project Management PMP Data Center Build / Relocate Sarbanes Oxley SOX
  • IT Asset Management 3rd Party Vendor Liaison P L Management
  • MS Project Minutes/Action Logs Presentation Skills
  • Disaster Recovery IT Infrastructure Helpdesk Management
  • Remedy Helpdesk My Services DNS / DHCP
  • MS Office MS Sharepoint Technical Requirements
  • Infrastructure Relocation Windows Server Business Analyst Liaison
  • Team Coordination ERP Application Development
  • SCCM 2012/2007 Active Directory Data Conversion
  • RSA V7.2 SOW / POC Customer Info Systems
  • Social Media LinkedIn, FB HelpSpot Large Scale Roll Out
  • IT Service Request Mgmt Blackberry BES VOIP

Professional Experience

IT Project Manager

Confidential

  • Software Projects, rollouts and upgrades.
  • Infrastructure Projects, Hardware Installs, Server support and maintenance.
  • Technical Analysis and Research
  • Defining and Reporting of Technical Requirements for upgrades
  • Support of CSS Groups Shop Manager software package.

Confidential

IT Project Manager Short term 'Emergency' Project

  • Companywide rollout of RSA V7.2 Secure Login to 300 Users utilizing Key Fobs or Smartphone App.
  • Install replaced a failed Installation of a previous version of RSA which lead to inability to logon for large number of users.
  • I used SCCM v2012 to distribute RSA 7.2.1 installation packet to 300 workstations which could then be used for client installation.
  • Companywide rollout of Office 365 to 300 Users
  • Verified Software Requirements, Applied Office Service Packs
  • Replaced IE installs with Chrome or Firefox
  • Utilized Exchange Mgmt Console and Admin Center, Active Sync, License Assigns
  • Blackberry/BES Cloud Services
  • External Vendor Point of Contact for support, bug fix, and security fix.
  • Conducted weekly update meetings on projects with company shareholders
  • Reported daily updates of progress to PMO and shareholders
  • Worked closely with HR Dept. to plan for New Hires installations.
  • Assurance of compliance with Technical Requirements
  • Projects completed under budget and ahead of schedule with limited exceptions.
  • Used MS Sharepoint and MS Project for Project Management information management and communication data.
  • Worked on resolution of HelpSpot tickets related to Project.

Confidential

IT Project Manager

  • IT Asset Management was primary responsibility My Services
  • Tracking of IT Asset's through entire Lifecycle Request New, Add, Change, Move Redeploy, Change, Dispose, Retire utilizing DSR and My Services applications.
  • Utilize My Services tool for Software Asset Management.
  • Utilize My Services tool for LVA Low Value Assets Inventory and requests.
  • Attended Daily 'My Services' forms to share experiences throughout the Enterprise.
  • Identify Costs Savings through use of 'Redeploy' options.
  • Identify and Address Compliance risks.
  • Maintenance of Licensing for Software Assets.
  • Software Vendor Liaison and Negotiate ensuring the greatest savings.
  • Served as the Key contact point for IT regarding Asset data within the various Business Groups.
  • Point of Contact for LSC Laptop Service Center for Break/Fix scenarios.
  • IT Department Point of Contact for customer/departmental computing needs.
  • Maintained communications with Executives keeping informed of Project Objectives, Updates, Budgets, and Risks.
  • Conduct weekly status meetings with project team discussing progress, risks, lessons learned, etc.
  • IT Service Request Management
  • Oversaw delivery and installations of Assets to Project location
  • Coordination with Outside Vendors when needed.
  • Philadelphia location conversion from DSR Ticketing/Request Application to My Services Application.
  • Automated the process of Manual data entry during the Data Conversion process utilizing scanner technology
  • Distribution of Endpoint Protection and Windows Updates utilizing SCCM

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