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Business Manager Resume Profile

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NJ

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OBJECTIVE

Operations and Business Manager delivering exceptional problem solving skills extensive management communications 14 years of IT experience project planning timely detailed test case execution from technical requirements and continual process improvements

Professional Experience

Confidential

Business Manager

  • Developed test scripts for ServiceNow regression test bed
  • Executed enhancing scenarios from business requirements
  • Identified issues with Change, Incident, Problem, Knowledge, Service Asset Configuration Management, Service Request Management, RTASK, and Project applications
  • Identified issues with Agile business/requirements development process
  • Recorded test defects in the tracking tool prior to delivery of each release
  • Retested all issues and refined documentation

Confidential

Test Deployment and Business Manager

  • Managed project timelines, test execution schedules and defect resolution testing
  • Collaborated with QA business analysts and developers in a two-member Express test team
  • Performed Service Level Agreement testing
  • Successfully identified issues with test case development and edited documentation prior to release execution
  • Uncovered ticketing errors in Remedy application prior to delivery of each release
  • Pinpointed defects within asset management functionality and improved overall performance of ICE application

Confidential

Project Manager

  • Executed and managed sustaining and enhancing interconnection purchase order releases for Local Service Requests LSR and Access Service Requests ASR utilizing Quality Center
  • Compiled technical requirements matrixes for future test case creation
  • Drafted test plans, implemented test cases identified defects using business requirements matrix
  • Coordinated and chaired project team meetings on internal and external walkthroughs and presented execution results to upper management.
  • Seamlessly ran 300 test cases for the Q-Messenger release
  • Performed test billing operations, detailing thousands of jobs
  • Redefined SBC's process/procedure on how to implement dashboard for execution
  • Synchronized schedules and coordinated releases for national team members

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