Professional Summary

• Proven ability in applying Agile, Prototyping,Waterfall and Spiral Models for application development.
• Expertise with Use Case diagrams and scenarios,UML Modeling for requirements gathering and definitions
• Full spectrum experience in Application Lifecycle Management from development through testing and release management
• Extensive experience designing, creating and deploying expert systems to solve business problems and automate complex business processes in a wide range of industries
• Expertise in managing application development projects and coordinating with developers and clients, managing expectations and deadlines to achieve business goals on time and within budget
• Deep understanding of database design and complex ETL processes for enterprise class relational database systems
• HL7 interfacing,Reporting, Dashboarding, Data Mining, and Data Analysts expertise
• Commonly used MS Excel to generate reports, graphical reporting for KPI's, Metrics, Gap Analysis, and Pivot Tables Exported Reports from various systems into an Excel Format for managerial viewing
• Experienced with MS Excel, VBA, MS Access, Crystal Reports, MS Project and Visio,
• In depth experience creating data dictionaries, detailed documentation including training manuals, flow charts, and technical writing
• Industry Experience: Healthcare, Banking/Finance, Apparel, Real Estate, Transportation, Trucking, Consulting

Professional Experience

Confidential

Project Manager

• Change and Release Manager for growing company in a fast-paced environment. 50 increase in clients accepting the standard core code base, on target for all clients to be on the same release in another six months.
• Spearheaded the effort to work with all project managers to coordinate and refine the priorities and expected delivery dates of changes and releases to core and custom code for all Medhok clients. Facilitated, coordinated, and scheduled IT resources, business stakeholders, and developers to each event.
• Scrum master for certain projects and key times when many changes needed to be developed and put into production in a short period of time coordinated the rapid number of changes with IT resources and readiness.
• Identified and mitigated risks. Helped identify and report metrics and KPIs. Data mining and statistical reporting.
• Produced a daily report showing all changes and releases approved during the day in addition to producing a forecasted schedule of promotions in both a graphical calendar of events as well and a detailed list for a rolling week which was distributed to all key stakeholders facilitating communication and coordination for each item.
• Followed up on incomplete and unsuccessful deployments, removing blocking issues, aligning resources, and rescheduling the resources.
• Documented the release and approval processes which were later used to automate the process via Jira.

Confidential

Project Manager / Business Analyst/SystemsAdministrator

• Responsible for managing 25 mission critical Revenue Cycle Systems Servers for a Rhode Island-based five Hospital Health Care System. Applications supported consisted of 3M's suite of HIS/SoftMed products, PWC's Smart application, and eScription/eMon. Revenue for all five hospitals flowed through these systems
• Managed the upgrade from ICD9 to ICD10 for 3M Clintrac and PWC's Smart Applications
• Managed the conversion of eScription from Flat File to HL7 in preparation for an upgrade to Epic
• Managed application upgrades, updates, and server pack installs for ClinTrac/CRS and SMART
• Directed the configuration of application and server settings to optimize performance or resolve issues,
• Defined business requirements for setting alerts and notifications for errors and issues
• Acted as interim System Administrator for 3M's HIS/SoftMed Suite, PWC's Smart, and eScription/eMon and handled all tickets for these applications and servers. ClinTrac SME for 360 Encompass Project

Moffitt Cancer Center 3/2013 11/2013

Business Analyst/SystemsAdministrator 3M SoftMed/HL7

• Invited back to Moffitt as a contractor to complete enhancements on an application tracking the audits of the newly created Clinical Documentation Improvement CDIS program being implemented at Moffitt.
• Developed Use Case diagrams and scenarios along with UML Modeling for group reviews and to gain consensus with the users
• Worked directly with 4 SME's, including one physician to produce the new BRD and FRD documents
• The CDI audit application and program were so successful that the HIM department was able to justify hiring additional FTE's
• Created workflows, dash boarding, KPIs, and basic business intelligence, to predict which Payers and DRG's should be the focus going forward
• Extracted data from HL7 and SQL tables, Transformed it, and loaded it back into 3M SQL tables

Confidential

Business Analyst Contract

• Scrum Master Agile for daily meetings and facilitated assigning the appropriate resource to various blocking issues
• Project included the data migration of Morgan Keegan documents to be migrated to the new Raymond James document portal which used a combination of SharePoint to stage active documents being passed to the IBM's BPM workflow. After the workflow processed the documents, they would be passed to a set of SharePoint libraries base on particular business rules based on the metadata
• Reviewed use case scenarios to gain understanding of the project and to verify that the system was meeting the users' needs. Used MS Visio and UML Modeling to explain new functionality
• Wrote Scripts to migrate Morgan Keegan data to new application
• Documented the SharePoint Line of Business LOB Web Services by creating the Functional Service Design Contracts FSDs edited PowerShell Scripts and created a Run Book for this project
• Liaison for business community and development team for a custom SharePoint Application Service Center Portal , including Web and SharePoint Services to display documents being processed by an IBM application, BPM Workflow application configured for Raymond James' functional and business requirements
• New system replaced three other document processing applications. My responsibilities included determining the forms and users common to all three systems and which were unique to each. Discovered many 'unused' forms that could be removed from consideration and that there was no real security at the form level, just branches and users needed security considerations
• DIT, SIT, and Performance tested the Portal, Web Services, SharePoint Services, BPM Workflow, and the Service Center Portal
• Conceived of a solution that would create tens of thousands of unique documents quickly by mining existing data into various predetermined form numbers to produce the number of documents required which ran the Performance Tests. The solution that they had was to use the same document thousands of times but the weakness in this solution was that the application had caching strategy which skews the results when using the same document repeatedly
• Worked closely with the QA team regarding Use Case Test Scenarios
• Responsible for validating and maintaining the list of defects using the QC 2010 software package.
• This project required me to use SQL Server, SharePoint, Soap UI, Spy XML, MS Access, Visio and IBM's BPMS/BPM application software on a regular basis

Confidential

Business Analyst/SystemsAdministrator

• Assisted users in tracking document images, supported the HIM department for Release of Information documents, helped formulate a plan for digitizing all medical records eventually replacing all paper documents and making storage of paper system obsolete not yet enacted
• Member of the testing and implementation Go-Live team for Soarian Financials, which replaced the previous financial system, First Coast/Keene, and handled 80 of the support calls for the roll-out
• Responsible for regression, unit testing, user acceptance testing, integration testing on integrated systems, particularly how Soarian Financials integrated with the SoftMed and Cerner Applications
• Extensive use of HL7 Interfacing to determine how data passed from ERP application to other ERP applications throughout the revenue cycle systems. data mining and analysis used
• Responsible for trouble-shooting data issues and educating power-users in three of the five primary/core business systems: 3M SoftMed, Cerner/Capstone/PowerChart, and Soarian Financials including producing reconciliation reports showing where the systems did not agree
• Liaison for user community and Vendor's development team throughout the SDLC for new application reconfiguring or development
• Data analysis for medical records to reconcile issues from vendor software, liaison between users for both Soarian Financials and 3M/SoftMed applications' development teams
• Developed Soarian Financial Reports using SQL Server and Crystal Reports
• Developed custom application for the CDI audit tracking application using MS Access on the front end and SQL Server on the back end, worked closely with the DBA team for this project
• Extracting up-to-date data from HL7 messages
• Produced scoping documents / requirements definitions which were submitted to management for approval
• Gathered requirements from the user community, produced mock-up screen shots and business flow diagrams using MS Visio. Created the FRD by interviewing the SME's.
• Use Case diagrams and UML modeling to assist the development effort
• SharePoint Site Amin Privileges for Revenue Cycle. Utilized SharePoint to for placing large files that could not be emailed and also files that needed to be collaborated as a group.

Confidential

Business Analyst/System Administrator

• Responsible for leading the enterprise-wide deployment and training of users on PowerSteering, a product used by BayCare's Performance Improvement Department to identify, quantify and track BayCare's Six Sigma Black Belt Projects as well as for tracking departmental goals across the enterprise
• Gathered business requirements for PowerSteering implementation for tracking departmental goals and presented the requirements to the vendor's development team one of the primary SME's for gathering the requirements and validating user acceptance was the VP of the Performance Improvement Department who was a doctor
• Responsible for developing strategies to ensure compliance through data mining and exception reporting
• Assisted with the Data Migration from legacy goal tracking system to new application module
• Applied UML Modeling and use case scenarios and diagrams to represent the users' expectations to the vendors' developers which were used to determine what functionality was in scope or not
• Developed a custom tailored training program for the product including, the creation of a 50 plus page user guide which served as the cornerstone of the course that I taught, which they could mark up and take away

Confidential

Project Manager/Business Analyst Contract Developer

• Developed a Mission Critical Application that enables RMC to generate a minimum of a 7 return on a 100 Million fund on behalf of a large bank
• The application downloads all Delinquent Tax Parcels for over 70 Florida counties participating in online tax lien auctions, typically in excess of one million parcels, totaling several billion dollars' worth of property
• Migrated data from each county to the application to perform due diligence
• Utilized sales tech support skills to present ideas for new features and enhancements to the client which was encouraged and appreciated
• Used MS Visio for use case scenarios/diagrams and UML Modeling for defining the functionality of the system and managing users' expectations. Created BRD and FRD documents from interviewing the SME
• The Application programmatically eliminates parcels that are not qualified for bidding, based on complex business rules and selection criteria, while automatically including qualifying parcels in a sophisticated work flow process for further analysis and evaluation
• These properties are then qualified by tax lien specialists, a group of about 30 employees
• Once qualified, RMC was able to bid on over 400 million dollars' worth of properties in tax default in online bidding
• Since the system was engineered to support real-time bid file uploads via a robust bid scheduling module RMC was able to purchase over 100 million worth of tax certificates for the past two consecutive years RMC
• The system is credited with making the rapid bidding of thousands of parcels in batched bid files possible some days several large counties hold simultaneous auctions and there is only five minutes from one bid file to the next made possible by a complicated bid scheduling module.
• The system also tracks the reimbursements collected and the foreclosure process for non-payment

Confidential

Business Analyst/Developer Contract

• Developed an MS Access Application for the Jabil sales team with an emphasis on workflow, metrics dashboard, statistical analysts, ad hoc reporting
• Use cases diagrams and UML modeling were used to flush out the requirements and assist in managing users' expectations. Created the BRD and FRD by interviewing the SME, who relied on others for verification of the assumptions
• The application was centered around an implementation of the Miller-Hieman sales methodology
• Business Intelligence solution with a strong emphasis on graphical reporting and dash boarding which showed historical, current, and future projections of sales for each rep which could be aggregated up to the company level certain reports were specific to comparing historical forecast to actual results for each sales rep
• KPI and Metrics Tracking for sales rep and company migrated data from previous system to new application

Confidential

Business Analyst/System Administrator/Developer Contract

• Project manager responsible for resolving systemic payroll problems between two production HR/Payroll systems
• Supported Trapeze Public Transportation Scheduling application
• HART was previously using a series of Excel spreadsheets to track vendors, quotes, purchase orders and inventory separately.
• Leveraged my understanding of the purchase order life cycle presented a solution of a central database application.
• After approval, took on the responsibility for designing, creating and implementing the solution including user dashboards with basic KPIs and Metrics with a focus on the workflow of quotes and purchase orders.
• Approval process became a workflow
• Migrated Data from Excel into new application
• Maintained and enhanced several legacy HR applications UML modeling used to diagram current and future states

Confidential

Business Analyst/Developer Contract

• Developed a working prototype using Access/SQL/VBA for the eventual creation of a packaged anesthesiology solution for the medical industry that involved developing a Radio Frequency ID RFID system to track drugs being administered in the OR to ensure that patients do not overdose on any particular drug being administered, have an adverse reaction to an allergen, or receive a drug meant for another patient
• Worked closely with an anesthesiologist who was the subject matter expert SME to create the requirements definition BRD and design of the system and assisted the client in getting software certified by a large pharmaceutical company
• Use case diagrams used to communicate the expected functionality of the system
• Scheduling feature for patients, physicians, and operating rooms
• Tracking of ICD-9 billing codes with patients, DX and PX codes
• Features included physician orders, inventory tracking, and reorder levels. Daily list of drugs needed for each physician based on patients scheduled.
• The application is currently being piloted with a large hospital

Technical Skills

Software: MS Access, SQL,VBA, SQL Server 2005/2008, Soarian Financials, 3M HIS/SoftMed, HL7 interfacing, ClinTrac, ChartScript, ESA, Crystal Reports, RFID, Visio, MS Excel, Word, Active Directory,PowerPoint, ADP, Capstone/Cerner, VMware, Secure-Links, MS Remote Access, Remote Desktop, Connection, WebEx, MS Project, QuickBooks, Exchange Server/Outlook, Trapeze, SOAP UI, SPY XML, Caliber, QC Portal, IBM BPMS/BPM application platform

Methodologies: Agile,Adaptive Waterfall, Prototyping, Rapid Application Development, Spiral Model, Miller-Hieman, Six Sigma

Operating Systems: Windows 8, Windows 7, Windows Server 2008, Windows 2003, Windows XP, DOS