Professonal Summary

Driven Information Technology professional focused on audit and security leading staff with IT projects and processes. This includes network infrastructure, server support, software support, email and IT communication administration andhigh level trouble shooting. Goal oriented deadline, budget and quality focused, with a strong ability to plan organize and lead. Delivering successful presentations for recommendations and training to management and staff.

PROFESSIONAL EXPERIENCE

Confidential

IT Project Manager

Continuing an existing international project to replace international Windows XP virtual machines with Windows 7, I analyzed data and utilized Scrum methodology with my team and then implemented new procedures to automate manual steps saving time and money. This gave the ability to eliminate the need for continued use of support coordinators by creating an instructional web based form for international business managers to complete. I gave details of what information was needed for the migration and how they can obtain it. This stream lined the process from over 10 day turn around to less than 5 including the creation and imaging of new VMs and the migration of data. Using Active Directory I create OUs for Virtual Desktops and set Group Policy in these OUs. I also create groups used for pooled brokering of these VMs.

Confidential

Senior IT Consultant

Being a trusted resource for a wide variety of clients, ranging from banks, investment companies, non-profits, government schools to medical clinics I was able to get much experience through many industries. I assessed clients' networks for improvements and created proposals. My main focus at many clients was analyzing data, to recommend IT automation, software development and software and hardware ware replacement. I also worked with teams of IT Analysts and Business Analysts using Scrum methodology to find solutions for clients. I also updated and maintained Microsoft Exchange, installed 2010 and 2013 Lync office communication. I have installed new Exchange servers, migrating Exchange from 2003, 2007, 2010, to 2013 and a migration from Novell GroupWise. Also I have extensive experience with IT Security and IT Audit, implementing IT security, both internal and external including penetration testing,IT audit, risk analysis, audit reports, PCI compliance, securing PII in data sources, least privilege access, network security, audit remediation, and social engineering. I implemented new hardware and software installations including, Windows Active directory, Windows Server 2008 R2, Exchange 2007, Exchange 2010, Exchange 2013, Windows 7, Windows 8, BizTalk, Citrix XenApp, VMware, Windows Server 2008R2, 2012, Linux, Windows SQL Server, 2005, 2008 R2, SCOM 2007, SCOM 2012. Microsoft Lync,Papervision, PowerShell, Cisco routers and switches, Cisco ASA and Fortinet Fortigate firewalls. Barracuda web filtering, Barracuda email storage, Barracuda email scanning.I implemented a new BizTalk server using Microsoft Visual Studio and ESB toolkit to integrate Fiserv reporting to a third party bank compliance company. I worked with Network security, including penetration testing, least privileged access, and social engineering. I also completed Cloud migrations, software migrations, and database migrations. I also documented IT procedures for customers' networks and applications, set up IT security procedures and processes. I also created training and documentation for Customer's employees and McGladrey employees and also trained customers in a group setting. I was also on McGladrey's team for documenting standard installation processes. Involvement in many disaster recovery situations has been one of my major focuses at McGladrey, including a recovery of Active Directory from a Symantec Backup Exec tape backup over 8 months old.

Confidential

Business Analyst

At ACS I support Firehouse Software's products and services, and work with the development team to analyze and constantly improve the product. I remotely trouble shot and analyzed bugs customers found in the software and analyzed customers' data by writing SQL queries. This support included SQL and Fox Pro databases also .Net, mobile and web based versions of software.

Confidential

IT Security Analyst Contract

This position I constantly worked in Microsoft Active Directory, and Server 2003 2008. Set group policy and advised security on security procedures. Also IT auditing, IT audit remediation, reviewing and documenting the information security process of giving network and data access to employees. Set up and maintained logging and monitoring on key areas of the network. Also I create new user accounts in Active Directory, new mailboxes in MS Exchange 2007 Server and PowerShell scripting in Exchange, replacing Exchange servers and migrating user mail boxes to new servers, setting up new OU's in a Windows Server 2003 and Unix server environment, and create user accounts in many other applications. Granting and keeping server access secure on Microsoft NT, 2000, and 2003 servers using several logging and event monitoring software. At Aviva I also was working with VM Ware and Citrix to create remote access to applications giving users more accessibility. One project I was a part of merging two domains into one new domain. Another aspect of my position is bringing COTS applications into the company's network environment, including tuning the server from a standard base configuration to one specified for the application. Converted email system from Novell GroupWise to Microsoft Exchange email system. I work with Microsoft Windows Server 2003 and IIS 5, and Apache web server consistently. I am also working continuously on Audit projects and software implementation projects under a project manager. I use Financial analysis and HP PPM to assist Financial and administrative support of IT Project Managers. Also I consistently use Microsoft Office 2003 and 2007 products applications including Microsoft Access writing SQL queries. I was instrumental in SAS and Oracle administration plus many other third party applications. Documenting unwritten processes training of new team members is in an ongoing state of constant improvement. I created the New User and Transferring user process and documented procedures to fit IT Governance and Audit requirements while giving the end users and business a consistent and timely customer service.

Confidential

Data Migration / Hardware Repair Contract

With this position, I work with our internal Business Partners in order to provide software technical support, computer hardware repair, and computer hardware implementation. Repairing and maintaining Dell, HP, IBM/Lenovo laptop and Desktop computers. My main project has been Data migrations from a user data backup system to a Symantec VERITAS net backup 5.1. Also migrating users' data from life cycled and damaged equipment. I am further tasked with multiple simultaneous projects to provide computer hardware and software to our Business Partners. Another task involves imaging end users machines shipping hardware to business partners all over the country to meet their various business needs. This included an inventory management process for an ever growing amount of computers. We used a Zebra bar code printer for shipping and for inventory tagging of all hardware. It is often necessary to maintain multiple projects, keeping all projects on-time and within the status of customer budgetary and time concerns is of the utmost importance.

Confidential

Help Desk / Technical Support Contract

The responsibilities of this role included using Microsoft Active Directory Supported Windows based network and UNIX operating systems. I performed direct system and operations support relative to the maintenance and enhancement of Help Desk operating systems. I also performed other related duties incidental to the work described herein As a Computer/IT consultant, I work with a variety of individuals and companies in order to provide both in-house and onsite technical support, computer repair, and Microsoft Windows Server 2003 network design, implementation and troubleshooting. Documentation and improvement of procedures were a constant focus in this position. A firm understanding of Windows 2000/20003/XP and Active Directory and use of VM Ware as a test platform for servers and workstations is necessary for efficiency in this role. Tested Microsoft and worked on a team to implement Microsoft Vista in a Enterprise work environment.

Confidential

Project Manager / Network Administrator Contract

During this short project, I supervised WAN conversions, from Frame Relay to VPN. This was accomplished with a small team, configuring new NAT routers and removal of old equipment. I also made changes to DHCP and DNS servers using Novell Enterprise Server updating and creating IP scopes. This project involved removing, installing, configuring, and troubleshooting different brands of routers including Cisco 2600 and 2800 series Juniper and Netgate. Setting up routing protocols EIGRP and routing tables Using SQL, I updated changed the database daily to show changes to the network were current. Using my technical writing skills I wrote directions to aid the process in the field, where unskilled end users made hardware changes with phone assistance from my team. We accessed routers and print servers remotely to make network changes. I surpassed the four month goal and finished the project three weeks early. Used Lotus notes email system. I remotely configured network settings all types of printers including HP, Xerox, Ricoh, and Minolta.

Confidential

Project Manager / Systems Administrator

At McClung I advanced my skills tremendously, in project management and IT. As Project Manager I managed constructions projects financially and labor and materials. I used Financial Analysis on a daily basis to keep my projects within budget. I used Planview to track my projects financials, material, labor and time. I was the point of contact for the customer. I also engineered and maintained the company's Wintel network consisting of an Exchange Server, File Servers, SQL server, and Citrix server. As IT Administrator for a Microsoft Server 2003, Microsoft Exchange Server 2003 and Active Directory Network effectively maintained and updated the network. I also maintained the company's web page and web servers using ASP.NET framework through V2. The network consisted of servers using Windows Server and Linux Server operating systems. I worked to set up a VERITAS Net Backup system for servers and users computers. Administered and trouble shot office network servers, including file, exchange, and application servers. Controlled a Cisco router switch and firewall environment including 2800, 3000, 4000, and 7000 series Routers consisting of the installation, configuration, and maintained, for the entire office and remote users, consisting of between 80 to 115 employees. I managed the conversion from a Lucent PBX phone system to an Avaya VOIP system. This position also including upgrading, imaging, and repairing equipment. I also used data migrations and data mapping using SQL and XML to replace old or damaged equipment. Installation and testing of new applications and security patching played a large role in my work. Managing and implementing all corporate security policies through education of employees and encrypting sensitive data. This role also required the determination of fiscal requirements and the preparation of budgetary recommendations for future technology and IT security upgrades. I also functioned as Desktop and Helpdesk support for the company on an on call basis after hours.

Confidential

Installation, testing Supervisor

At Lucent I quickly took on a supervisory and management role. I lead technical teams on installation, configuration, and testing of telephone and data equipment at Telephone companies' central offices. Leading teams of up to twenty technicians on projects that included telephony switching, DC power systems, cabling, VoIP, fiber optic, routers, servers, data switches. My work included ordering items to complete the work, managing and scheduling work staff, implementing company cost saving measures, upholding Lucent's the customers' high standards of workmanship. Before starting a project I would write method of procedures, reading technical drawings before starting any work. Working with telephone company managers, customer and Lucent engineers to solve unexpected issues. My work was dependent on meeting deadlines, and solving problems quickly and correctly.