Project Manager Resume Profile New York, NY - Hire IT People

SUMMARY

Avaya/Lucent Definity: ACS, G3, CMS, EAS, Vectoring, Modular Messaging and AUDIX
IPC Level 1 Technician Alliance MX
Cybertech Myracle call recording system
Video Furnace IPTV Distribution System
Cisco: Certified Network Associate CCNA, renewal pending
Genesys: CGE, CGRP and WFM
Active Voice: Replay, Replay Plus, Repartee OS/2, Repartee 2000 and Repartee LX
AT T: Route It , OCDD/RT, Routing Manager II, TOPMS/ICP, Interactive Advantage
Electrical assembly, PCB assembly, wiring and wire wrapping.

PROFESSIONAL EXPERIENCE

Project Manager

Confidential

Developed a project plan for an enterprise-wide Avaya CM software upgrade.
Developed budgetary specifications and pricing for a new voicemail system.
Developed budgetary specifications and pricing for a new Avaya CM PBX for the new office in Rio.
Designed, setup and operated a cellular repeater for an off-site company event.
Designed, programmed, tested and deployed new Avaya CM ACD call-flows.
Performed day-to-day MAC work on the Avaya PBX, voicemail, multi-media conference rooms, BT ITS/Syntegra turret PBX and Prognosis monitoring system.
Trained employees in call-center processes and operations.
Reviewed telephony billing and prepared executive summaries for management.
Performed day-to-day MAC work on the Avaya PBX ACD.

Confidential

Project Manager

Manager of all voice and audio/visual services at 25B hedge fund including Avaya CM/VoIP, IPC Alliance, Polycom RMX and LifeSize HD systems.
Project Manager for 2 upgrades of the Avaya Communication Manager PBX including a forklift of all backend hardware for new data center.
Proof of concept testing and deployment for Avaya 9640 and 9670 IP telephone sets.
Project Manager for IPC Alliance MX VoIP turret phone system forklift upgrade for new data center.
Managed the Cisco Data Network for Voice.
Designed, implemented and maintained LifeSize HD Room systems and Polycom Multi-point Video Conferencing.
Designed, implemented and maintained Cybertech call recording system for London trading.
Designed, implemented and maintained Video Furnace television over IP distribution system.
Managed and maintained all private and PSTN circuits including POTS, Data T1, PRI, ARD, DS3, SIP, Metro Ethernet, GigE SONET.
Designed, implemented and maintained audio/visual services including video conferencing for all conference rooms.

Confidential

Director

Manager of all Voice Mail, Call Accounting/CDR/SMDR, and Call Center/ACD IVR/VRU projects at Avaya Business Partner for over 500 clients including Fortune 100 companies.
Design, programming, installation and maintenance of Avaya Intuity, LX, Velocity Definity AUDIX voicemail systems and IP600, Definity ECS, Definity Prologix, S8100, S8300, S8500, S8700, Partner, Merlin Legend Merlin Magix phone systems and eCAS Call Accounting Systems.
Design, programming, installation and maintenance of Active Voice Replay, Replay Plus, Repartee OS/2 Repartee 2000 voice mail systems.
Design, programming, installation and maintenance of SDT Apogee Call Accounting software.

Confidential

Senior Consultant

Project Manager of all voice services for new site installations and moves for over 5,000 end users at MetLife in NY NJ.
Services included: Avaya Definity, Intuity, Conversant CMS. Verizon Centrex Service. AT T Megacom, Advanced Features SDN.
Migrated multiple SONET rings from OC-12 to OC-48 service.
Sub-contractor for AT T Solutions.

Confidential

Project Manager

Senior administrator of Avaya Definity PBX, R3CMS, AUDIX Genesys systems, data connectivity and call routing for 8 call centers.
Manager on several major projects including, PBX, Genesys, CTI and DS3 installs and upgrades.
Responsible for setting and meeting budget goals and objectives.
Designed new command console for call center operations.