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Project Manager Resume Profile

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Shelton, CT

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SUMMARY

Technically sophisticated and business-savvy management professional with a pioneering career reflecting strong leadership qualifications coupled with hands-on IT expertise. Continuously maintains focus on achievingbottom-line results while formulating and implementing advanced technology and business solutions to meet a diversity of needs. Superior record of delivering simultaneous large-scale, mission-critical projects on time and under budget.

IT Strategic Planning / Business Solutions / Team Leadership / Budgeting / Project Management

Capital Expenditure Planning / Contract Negotiations / Vendor Relations / Subject Matter Expert

Professional Experience:

Confidential

Project Manager

  • Work with all P W Suppliers On-Shore and Off-Shore , to enable them to collaborate with the P W engineering staff management.Participate in IT Architecture meetings with Engineering management, IT management and various engineering outsourcing vendors. Manage systems to ensure federal EAR and ITAR compliance is met. Work with outsourced vendors to certify that their operations conform to P W's IT224 security policies and principals.
  • Represent P W interests dealing with out of scope IT providers, plan new initiatives, and conduct coordination meetings with key stakeholders. Also, Infrastructure and Firewall Support, Test, Planning Oversight.

CUSTOMER SUPPORT MANAGER

Confidential

  • Responsible for supporting over 450 Fitness Facilities worldwide with over 100,000 end users . Created procedures and policies for the department. Managed a 5 person technical support team, along with a 3 person field servicesgroup on a daily basis. Provided a full rangeofferingto customers that consisted of a comprehensive 7 x 24 hour direct support program for a complex computerized fitness tracking and reporting system. Worked closely with Program Management Sales to satisfy customer issues/requests and to prioritize trouble tickets in 2 separate ticketing systems.- Daily Support of Over 450 Servers Worldwide, 1500 Desktop Systems, Support Troubleshooting of an Extensive VPN Network. Managed System Enhancement Requests. Daily/Weekly/Monthly Reporting to Management and Escalation Point of Contact.

SENIOR MANAGER

Confidential

  • Recruited to upgrade and replace obsolete technologies at this world-class air freight organization with more than 1600 users in 60 remote locations. Hired, trained, developed, and lead a 16-person technical team. Scope of position was expansive and included departmental direction and full design, installation, engineering, implementation, support, training, administration, and management authority for, PC Desktop Systems, Data Backup Operations, Help Desk Operations, LAN/WAN Network Services, 24x7 Data Center Computer Operations, Applications Systems 120 Physical/200 Virtual Servers .

CORPORATE NETWORK OPERATIONS IT DIRECTOR

Confidential

  • Built and managed all company servers Test and Production , along with providing technical support for all departments in this start up In-Game Advertisement firm. Also, oversaw 7x24x365 computer operations, and managed budgets along with the creation of a full Data Center from the ground up and established Change Control policies, Project Management, and Issue Tracking systems for the corporation.Directed the activities of 2 outsourced hardware vendors for IGA offices located in Germany and the UK.Installed, configured and maintained Cisco Sonic Wallfirewalls, various switches, and Cisco load balancers. Managed all IGA user desktop and laptop computers, as well as a data center for a 60 million user In-Game Ad Placement and Reporting Network. Served as lead Project Manager for server installations and migrations Windows 2003 to Windows 2008 , and managed to save several hundred thousand dollars on software license, network and hardware costs.Completed the company's first DR/BCP plan which was published to upper management and investors. Also provided support for over 80 corporate employeesworldwide.

TECHNOLOGY

DELL Desktop/Laptop/Servers, HP Desktop/Laptop/Servers, Toshiba, SONY, SUN, Solaris, HP-UX, VAX, VMS, Veritas, Net Backup, Backup Exec, EMC, Legato, Win XP, NT, 2000, 2003, 2008, 2010, Vista, Windows 7, Windows 8, SCO UNIX, Linux, Red Hat, Oracle, SQL, Data Warehouse, Disk Systems, EDM, StorageTek, SAN, iSCSI, EqualLogic, PowerVault, LAN, TCP-IP, Mercury Interactive, Remedy, SiteScope, Sonic Wall, Cisco, CDN, Rackspace VOIP, Vault, VMWare, ZenDesk.

CORE COMPETENCIES IT Operations Management, IT Process Creation and Improvement, Desktop Support, Network and Server Infrastructure Management, Contingency Planning, BCP/DR Planning Implementation, Solution Design, Cost Containment, Project Management, StaffLeadership and Team Building, Help Desk Management, Client Relationship Management, Hands-On Technical Director, Change Management, Fostering Change, Vendor Management, Procurement, Customer Support.

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