Sr. Project Manager Resume Profile
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Lowell, MA
SUMMARY
Strategic leader with 15 years Product and Project Managementexperience in Information Technology and Business Operations.Thrives in fast-paced environmentsthat demandcustomer satisfaction, profitable results, and continuous improvement. Adept at working with executive leadership to identify and prioritize process gaps and communicate resulting business objectives. Proven track record in:
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EXPERIENCE
Confidential
Sr. Project Manager
- Simultaneously managed up to seveninternational system implementation projects for multiple clients while coordinating the tasks of system engineers and teams from several strategic partners
- Developed and implemented mission-specific project management templates, which have allowed the service delivery team to effectively set client expectations and communicate project status.
- Designed and implemented project health dashboard to instantly adviseclients and senior management on the health of projects and strategic initiatives.
- Created resource capacity planning models which have allowed department leaders to predict upcoming resource constraints based on the current project portfolio.
- Implemented project time trackingprotocol to more accuratelyplan capacity and determineprofessional services ROI.
- Mentor implementation project managers and support engineers on best practices, client engagement, and new project management techniques.
Confidential
Program Manager Contract
- Successfully concluded four in-flight projects involving multiple, geographically-dispersed teams
- Project managed technical aspects of SecureWorld Conference, attended by 25,000 security professionals
- Provided insightful support to IT leadership for portfolio and resource planning
- Created transition templates and documentation while training my replacement
Confidential
Director
- Collaborated cross functionally using performance metrics and incentive programsto contribute to 79 increase in operational productivity within 10 months.
- Established a cross-functional project portfolio process and rolled out to business leaders and project managers resulting in reduction ofactive project volume by 60 .
- Designed and implemented a Project Portfolio Management process to streamline and enhance project prioritization and selection process, shortening decision making cycle to days versus weeks and constructing technology roadmaps to visualize the business-operations strategy.
- Overhauledworkforce capacity planning systemeliminating redundancies and improving system efficiency by using 3 fewerfull time employees to deliver a more accurate monthly plan.
- Engaged in a variety activities including strategic and technical program management to ensure on-time delivery of operational needs within budget.
Sr. Project Manager
Confidential
- Collaborated with Finance and Project Management Office to assist various IT directors and managers through financial planning process of annual capital budget of 28M.
- Increased project communication by helping to design, implement, and maintain PMO's SharePoint site
- Managed vendor relationship to implement standard PO request and approval process ReQlogic that met corporate finance guidelines by teaming with Finance, IT, and Operations.
- Established a mentoring program for program and project managers to promote industrybest practices.
- Hired a staff of four project managers and four business analysts to manage the application life cycle of five critical business systems