Executive Summary:

High-impact and results-driven executive-level professional, consistently recognized for possessing a relentless drive in exceeding performance objectives, an entrepreneurial spirit, and a Can-Do attitude. Brings to the table, over 15 years of experience within Program and Operations Management Support a background in Project Management, Logistics Operations, and IT Business Analysis/Transformation. Strengths in being able to fully utilize resources, maximize the potential of staff, and produce high-quality and timely results in meeting strategic business objectives.

Experience:

Confidential

Project Manager

• Manager of 24x7 operations providing Service Desk Operations Support to include Tier 1, Tier 2, Network Monitoring, and IT Infrastructure support at Justice Data Center Washington DC.
• Leveraging ITIL v3, develop processes and Standard Operating Procedures, and ensure adherence to policy/procedures by staff such as Shift Turnovers, Incident/Problem Escalation, and Event Management.
• Improve workflow management between Service Desk Operations, and Service Owners involving Networks, Platforms, Windows, and Blackberry/Mobility Groups ensuring the effective diagnosis and escalation of system failures and other degradation of services.
• Perform Quality Control on Incidents/Ticket handling in Remedy while ensuring the timely resolution of incidents by Service Desk Analysts.
• Monitor queues in Remedy, ensuring the appropriate assignment of incidents to technicians.
• Identify process improvement areas and ensure staff training on Justice proprietary systems such as Mainframe Consoles, Enterprise Monitoring System EMS , SCOM, Proofpoint, XYMON, and Tracer Summit System.

Confidential

Program Manager

• Provided Program Management and Project Portfolio Management, conducting monitoring and controlling activities over 8 Cyber capability areas including, but not limited to: Identity Access Management, Continuous Monitoring, Trusted Internet Connections, and Vulnerability Management.
• Managed the technical environment by facilitating the insertion/adoption of new technologies into the Cyber Environment identifying expiring software/hardware maintenance contracts, and providing cradle-to-grave acquisition support to maintain or expand Cyber capabilities.
• Conducted requirements gathering sessions with Senior-Level stakeholders to facilitate the building of Future Year Defense Planning FYDP , Annual Spend Plans, and Agency Program Builds.
• Developed and implemented a framework and methodology necessary for eliciting, capturing, and prioritizing Cyber's IT requirements.
• Led a team of Acquisition SMEs and oversaw the procurement of Cyber technologies through the DIA Acquisition Lifecycle.
• Provided strategic alignment between the business and technical layers, associating the enabling technologies to mission/business goals and objectives, while demonstrating ROI on Cyber/CNCI FYDP Program.
• Worked with technical leads to develop Milestone/Deployment schedules and provide feedback into the acquisition and decision support lifecycle.
• Liaised with business stakeholders and technical deployment teams to capture/track program successes and brief strategic accomplishments and gains, quarterly to Office of Director of National Intelligence.
• Provide status briefings and other communications to the Government Cyber Chief DISL/SES and Program Manager as to the health and wealth of the program, keeping them abreast of certain risk items, and ultimately formulating key decision points.
• Support encompassing of Cyber Engineering, Computer Network Defense, and Cyber Forensics and Analysis functions for the Department of Defense Intelligence Information Systems DoDIIS and greater Intelligence Community Information Environment ICD502 .

Confidential

Program Manager

• Program Manager leading an Enterprise Data Management initiative focused on improving decision support and high-level analysis capabilities through Enterprise Data Standardization and Governance.
• Developed the program documentation, strategic road-map, and business objectives for the program and established an executive-level governance structure to prioritize and approve Enterprise Data Standards as they are developed.
• Responsible for facilitating and consensus building amongst several Tiger Teams and Working Groups comprised of Business and Technical SMEs of the Application and Data development communities at DoS.
• Manage a team of Business Process Analysts, Data Analysts, and Data Modelers to support the development and modeling of the As-Is and To-Be Data environment.
• Developed a Data Standardization and Lifecycle process for managing the standardization of data entities such as Post, Organization, Function, Location, etc. and providing recommendations to the Governing body for adoption as Enterprise Standards.
• Project ended abruptly because of declining executive sponsorship and management support.

Confidential

Program Manager

• Program Manager leading the company's Mission Support Services unit within the Intelligence Community and primarily supporting DIA NMEC.
• Providing PM consultant and advisory support to Government client in establishment of an ODNI chaired, mission critical PMO and Center of Excellence for Document Media Exploitation DOMEX intelligence support.
• Led a team providing system development and acquisition lifecycle support within PMO Operations and establishing processes, standards, and metrics required to enable the development of exploitation capabilities for the IC.
• Change Management lead for exploitation system development effort, ensuring configuration baseline changes were properly identified incorporated, and communicated across functional areas.
• Established and implemented project management processes for WBS development, deliverable tracking and Action item taskers, as well as functions such Change/Configuration management, Risk management, and other Monitoring Controlling activities.
• Support entailed the planning, organizing, directing, and tracking all aspects of the program, including the technology and deliverable schedules from Development and Integration Test team, and the programmatics surrounding the development lifecycle.

Confidential

Program Manager

• Program Manager supporting an 8 a , woman owned, minority owned, small business and responsible for profit and loss, as well as the delivery of services with revenues totaling 11 million dollars.
• Performed project management activities in all phases of the project management lifecycle initiating, planning, executing, monitoring and controlling, and closing as well as in the nine project management knowledge areas of scope, quality, time, cost, communication, contract/procurement, human resources, risk, and integration management.
• Led several highly technical teams to the on time and on cost delivery of products and technical services within several Federal Agencies.
• Technical delivery of services includes: Help Desk/Service Desk Operations, Systems Development, Information Assurance, FEA and DoDAF Architecture development, and Enterprise Data Management
• Performed contract and labor costs negotiation as required, ensuring alignment with contract scope and that customer requirements were satisfied, while remaining profitable.
• Marketed the company's contract vehicles and corporate capabilities to maximize sales opportunities.
• Contributed to business proposals and provide business execution strategies for contract and task order awards. Also provided Orals presentation during the proposal process leading to the award of ID/IQs.
• Provided leadership to and management of nearly 20 direct reports ensuring high morale and achieving company utilization goals of 90 .
• Monitored program performance and burn rate, and coordinated/ adjusted resources as needed.
• Experience working with several contract types: FFP, FFP-LOE, and T M contracts.

Technical Experience, Training Software:ITIL Foundation v3 Framework, DoDAF 2.0 Framework, Zachman Framework, Business Analysis Body of Knowledge BABOK , Project Management Body of Knowledge PMBOK , Business Process Analysis Modeler Engineer , Lean and Six Sigma Methodologies, Enterprise Architecture Development Analysis, and Systems Analysis Design. MS Office Suite 2007 , MS Project and Project Server 2007 , Visio, and SharePoint. IBM System Architect, Doors, Casewise Corporate Modeler. Capture Management and Business Development training.

Federal and DoD Agencies Supported:

Department of Justice, DoD Joint Staff Integrated Networks , DoD Office of Economic Adjustment OEA , II Marine Expeditionary Force Headquarters Group , III Marine Expeditionary Force G4 , 3rd Force Service Support Group 3rd FSSG , 4th Combat Engineer Battalion 4th CEB , US Contracting Command Korea CCK , Headquarters, Marine Corps HQMC , Defense Security Cooperation Agency DSCA , Defense Information Systems Agency DISA , Headquarters, Dept. of Army CIO/G6, US Army Corps of Engineers, Environmental Protection Agency EPA , PEO EIS - Project Manager Biometrics, and Defense Intelligence Agency - National Media Exploitation Center NMEC , Dept. of State M Bureau.