SKILLS SUMMARY

TECHNICAL SKILLS

Hardware/Infrastructure Software/SDLC/Agile

• WFM implementation and Call Center Integration Web hosting software rollouts-Blue Host
• Genesys and Nice recording system implementations ERP Software rollout and implementations
• Business continuity/work from Home solutions E Commerce software: Big Commerce, Web.Com
• Call Center build out migrations Legal Edge, Lawbase software rollout
• Print Server,Window server upgrade Desktop refreshes, Windows 7 migrations
• Data Center upgrades, relocations, migrations SAN, Data warehousing, back- up systems
• Windows server upgrades 2003-2010 Ethernet, ATM and Frame Relay development
• T1/PRI, MPLS and SIP trunk engineering Exchange, SharePoint, Citrix server upgrades
• Avaya Cisco Comm Manager VOIP System installs Genesys, CTI, Nuance, Alctel, IVR Scripting, Polycom/Crestron Video conf install upgrades ACD, Call Center Analyzer
• Disaster recovery solutions SAP integrations Websphere Commerce Server rollout
• Contract Management Systems Web design CRM,CMS software rollout and implementations
• Global WAN/LAN, Wireless Upgrades and implementations Salesforce.com software integration rollout
• Upgrade Cellular Networking, CDMA, WiFi, Upgrade Fiber, Microwave,Ethernet,VLANS,
• Upgrade Router, switches, IP Addressing DNS/DHCP Content Switching Carrier Networks, MPLS, Citrix server implementations and upgrades Webex Services build outs

Industries include: Healthcare, Government City,State/Federal , Financial Institutions, Manufacturing, Retail, Construction, Legal, Engineering Firms, Power/Utility, Insurance, E commerce, Pharmaceutical, testing facilities, Call center, Data centers for national and international firms. Expertise in large scale call center environments that supported the following industries: Financial, help desk, Ecommerce, retail, Medicaid, Medicare, Medical Claims, Health Insurance Exchanges, ERP industry

Proficiency in computer software MS Project 2000-2010, MSOffice 2010, Clarity, Visio , Service Now and Share point, In depth knowledge of Windows 2000-2008 operating systems, 2000-2013 SQL and MSExchange 2000-2013 server operations.

PROFESSIONAL EXPERIENCE

Confidential

Role: SR IT Project Manager

Responsibilities on each project:

• Develop project execution approach and associated plan/schedule to successfully achieve project objectives and deliverables using MS Project, MS office, Clarity, SharePoint and related tools. Manage and report on multiple work streams including operations, human resources, information technology, finance, etc. Prepare project plans and forecasts, risk mitigation and status reports for integration management team, steering committee and other stakeholders.
• Proven experience and track record of successfully developing and managing projects related to application implementations within the deadline and the budget resolving day to day operational problem and recommend improvements where needed.
• Responsible and accountable for the coordinated management of multiple related projects directed toward strategic business and other organizational objectives.
• Build credibility, establish rapport, and maintain communication with stakeholders at multiple levels, including those external to the organization.
• Build from scratch new services and programs identifying needs and rolling out top notch solutions
• Project Manage, build and define full scale infrastructure hardware and software development project from start to finish maintaining continuous alignment of program scope with strategic business objectives, and make recommendations to modify the program to enhance effectiveness toward the business result or strategic intent.
• Procure and review all IT purchases including tracking financials from start to finish, negotiate with vendors for better pricing, review with engineers parts before purchase to assure nothing is missed. All global projects ranging in budgets from 150,000 to 36 million .

Confidential

Project Manager

• Project Manager transitioning site services, help desk, Printers, Windows 7 migration, client productivity, wan, lan, voice, video and server applications off of 31 North America Pfizer infrastructure onto Zoetis infrastructure due to Zoetis separating from Pfizer.
• Responsible for all the moving parts inclusive of above mentioned towers
• Web services and hosting services build out
• Responsible for 25 direct reports across the region inclusive of Wan, Lan telecom engineers as well site support and project managers
• Project Managed infrastructure upgrade including: network switches, server migrations, cabling and Voip.
• Manage Windows 7 migration for 6500 global users inclusive laptop discovery and deployment scheduling

Senior Project Manager

Confidential

Hardware projects:

• SAN/Disk Array upgrade/Data center migration- Moving all data from current platform to new 3par disk arrays
• Windows Exchange Server upgrade and consolidation- Windows 2003/2007 platforms to 2013
• MSQL Upgrade Migrations
• Citrix server upgrade and configuration projects
• WebEX implementations and roll outs
• Managed Call center upgrades and migrations
• Printserver upgrade and consolidation move current print servers into centralized location
• Desktop migration project-upgrade desktops to Windows 7 across the enterprise
• Ethernet upgrade and integration
• SAP upgrades and integrations
• Aspect EWFM upgrade-upgraded Enterprise Work Force Management across the enterprise

Software development projects

• Humana VOIP CTI upgrade for call Centers
• UNIX upgrade Migrations
• LINUX Redhat upgrade Migrations
• Time Clock roll out Implementation
• Disaster Recovery roll out,
• Webex upgrade and integration project-utilizing Ecommerce Software and Websphere implemented integration with ACJO Television to process and receive calls for sales