Summary:

• Demonstrated ability to facilitate project prioritization and delivery with combined experience and advanced education in leading all phases of the project life cycle from initial inception through final acceptance.
• Strong knowledge and understanding of varying management styles, employee development and training methodologies that successfully motivate, inspire, and generate positive results.
• Progressive knowledge of logistical policies, procedures, processes, and techniques required to define objectives, analyze processes, and provide recommended solutions for a targeted process or event.
• Resourceful team leader with the skill to leverage exceptional cross-functional behavior competencies with the capacity to multitask in a fast-paced environment and manage competing priorities with ease.
• Capable of developing project documentation, testing materials, training materials, requirements gathering including downstream and upstream interface requirements and adhering to a project management methodology.
• Self-motivated and forward thinking with a proven track record of producing results, pursuing new challenges, and adding value to a company's bottom line.
• Technical and statistical abilities with the demonstrated capacity to apply analytical methodologies and techniques towards resource management and work process issues.
• Proven leadership and management abilities as a natural relationship builder who quickly establishes rapport and motivates teams.
• Clear understanding of the Agile System Development Life Cycle SDLC
• Over 9 years of performing Risk Management for catastrophic analysis and evaluations in property and casualty insurance environments
• Over 9 years of understanding business rules, compliance and regulations of property and casualty insurance environments with various technologies and systems
• Clear understanding of database management
• Ability to write SQL queries in Oracle Database
• Experienced in Business Analysis mapping and developing process workflow diagrams with Microsoft Visio
• Advanced technical proficiencies in Microsoft Office Suite Word, Excel, PowerPoint , MS Access, MS Publisher, MS Visio, MS Accounting, MS Project, MS Outlook, MySQL, Toad SQL, MindMap6, and Microsoft 365 Portal SharePoint.

Professional Experience:

Confidential

Project Management/Business Analyst Contracting

• Fact Gathering, Analysis, Defining, and Documenting requirements for multiple small business clients.
• Provide Solutions for Business Process and Documenting
• IT and Business Consulting
• Implementation and installations of Hardware and Software Technologies.
• Technology Sourcing
• Developing Business and Marketing Plans
• Establishing Project Timelines and Goal Setting
• Developing Budgeting, Forecasting , and Financial Models
• Business Development and Marketing

Project Manager/ Sr. Business Analyst

• Served as a Sr. Business Analyst on the Enterprise Risk Management, Global Risk Aggregation performing business requirements analysis and documentation, business process analysis, development of use case flows and modeling, developed IBM Cognos technical design specification for the Business Intelligence application and system development, developed User Acceptance Plan including test cases and test scripts, developed User Guide, and some project management.
• Liaised with business and functional owner during Joint Agile Development JAD and high-level review sessions to derive and execute action plans, meeting deadlines and standards in person, via teleconference, and webcast.
• Interfaced with business users to prepare and update Business Process Requirements BPR and Software System Requirements SSR . Created test cases and test scripts.
• Ensured all artifacts complied with corporate SDLC Policies and guidelines. Utilized Microsoft SharePoint to manage issues and artifacts.
• Determined and documented technical, functional and non-functional business requirements. Created use case documents business process models, use case diagrams, and activity diagrams. Created screen mockups. Utilized Microsoft Word, Excel, Visio, and PowerPoint.
• Created Project Scope document for releases. Defined milestone deliverables and established critical success factors.
• Conducted JAD sessions with stakeholders throughout SDLC to resolve open issues.
• Managed and coordinated project task and activities in Microsoft Project 2007.
• Worked with QA team to design test plan and test cases for User Acceptance Testing UAT .
• Performed some SQL queries utilizing Oracle Database and Microsoft Access.

Project Manager/Sr. Business Analyst

• Utilized Lean Six Sigma principles, IT consulting and systems analysis skills to define and execute project objectives, timelines, deliverables, milestones, and implementation strategy.
• Served as IT consultant while providing managerial leadership and oversight for the Ghaban Pharmacy Limited Ghana project, performing business analysis and project management organizational realignment focused on the reduction of product distribution errors while improving sales, inventory, warehousing, and storefront services for a pharmaceutical wholesale division with an excess of 1 million of branded and local product inventory.
• Compiled and analyzed comprehensive data used to define current organizational structure, document customer expectations, develop project and performance metrics, and identify targets for root cause analysis and improvement.
• Controlled, monitored, and facilitated the development of process workflows, modifications, and implementation strategy to ensure post-implementation sustainability using MS Visio, MS Project, and MindMaps.
• Utilized Toad SQL to manage database queries
• Achieved measurable results in the reduction of returned material costs through the streamlining of returned material procedures.
• Improved overall operational efficiency through the documentation and implementation of standardized operational procedures and performance metrics resulting in an overall reduction in inventory loss and improved inventory management strategies with the implementation of a financial and accounting system to better manage and control inventory transactions.
• Provided a mechanism for automated and improved communication channels, improving total customer satisfaction levels through improved response time to customer inquiries and the realignment of the organizational structure to focus on a team oriented environment conducive to increased employee training and productivity.
• Managed website design and development including creation of product videos
• Utilized Agile System Development Life Cycle SDLC for accounting software systems analysis, design, and implementation
• Increased employee manpower hour compliance by 97 and overall employee participation by 74 through the implementation adoption of XYZ Generation Management style of strategic and motivational leadership methodologies.

Business Analyst- SR. Underwriting /Reinsurance representation

• Work with the development team to assure complete functionality of systems by consulting with development engineers and technical team in resolution of problems.
• Worked closely with the Business Analysis team to model the screens, which met user defined requirements, organizational and business and insurance regulatory standards.
• Designed Use Cases, Use Case diagrams, Class diagrams, Activity diagrams, and also made business process flowcharts
• Provided troubleshooting support related to data warehouse, document preparation, reporting, and system implementation functions.
• Trained, mentored, and coached process and policies to a technical staff of five.
• Performed Catastrophic Risk Analysis Modeling using RMS Risk Analysis Systems, Risk Meter, Marshall and Swift/Boeckh's Building Valuation, and other internal risk matrix solutions for the underwriting of insurance premiums that included contractor equipment and property coverage and builder risk. Interacted with Underwriter, Risk Manager, and Actuary for review of final results and modeling.
• Analyzed metric and measurement criteria used in the development and implementation of improved workflows and processes, developing improved workflows that resulted in an overall 99.9 reduction in regional issues pertaining to customer satisfaction, accounting, reinsurance account management, and response time.
• Performed role of project/business analyst responsible for the analysis and definition of Construction Property and Casualty Insurance department functions.
• Responsible for the underwriting of Construction Property and Casualty insurance policies for international large construction accounts, performed loss history analysis and financial analysis in the completion of proposals for agents/brokers and in the negotiation of terms and conditions of insurance policies with annualized premiums of 75 million or more.
• Utilized SAP objects to identify and assess accounting issues.
• Assisted in the underwriting of Property and Casualty Insurance for property and inland coverage, managed insurance accounts, and reporting on risk analysis, loss history, financial analysis, and monthly premiums used by underwriters and upper management.

Underwriting Specialist

• Mentored and coached staff on property and casualty insurance systems, processes, business rules, state and federal insurance and regulations.
• Performed risk, lost history, and financial analysis utilizing Risk Analysis Systems RMS , Risk Meter, Marshall and Swift/Boeckh's building valuation risk matrix solutions, and internal evaluation/analysis systems.
• Assisted in the underwriting of Property and Casualty Insurance for property and inland coverage, managed insurance accounts with an annualized premium of 45 million and an underwriting authority of 2,500. Performed and reported on risk analysis, loss history, financial analysis, and monthly premiums used by underwriters and upper management.
• Participated in projects and business analysis with stakeholders and team members during system updates and changes.

Regional Account Manager

• Consulting, Marketing, Sales, and Project Account Management of Information Technology, and Networking Solutions to a Fortune 500 Financial Institution in the southwest region of the United States.
• Systems Analysis and Designing of IT infrastructure solutions based on clients needs including full business analysis information gathering, documenting using flow charts, presentations, business cases, and manufacture specifications , solutions provisions including testing of software images with new hardware, software and manufacture bios , and implementation .
• Managed and directed team of 15 to 20 service technicians in the administration, installations, and implementation of multiple projects on financial institution account.
• Responsible for reporting of sales revenues, budgetary for projects, and financial matters.
• Training of technical staff for installations of new hardware, software, and client images.
• Responsible for Human Resource and outsourcing
• Responsible for negotiations in brokering IT with manufacturers and client
• Project Management of software and information technology ordering, deliveries, and installation on multiple projects for multiple states.
• Project prioritization and delivery with combined experience and advanced education in leading all phases of the project life cycle
• Responsible for Management of Request for Proposals with distributors, manufacturers, and vendors.
• Responsible for Contract Management.

Master of Project Management

MPM Capstone Project: Led the development and successful implementation of 1.4 million an SCI Enterprise Information System infrastructure upgrade providing SCI with the capacity to meet current and future customer demands for increased productivity, process efficiency, increased production output, and decreased processing time.

• Achieved desired results through improved development efficiency, portability and stability, interoperability, customer independence, life cycle cost, and manageability.
• Developed and implemented an informational website and remote teleconferencing capabilities to enhance communication and information flow and improved field productivity.
• Measurable success in all areas of technology implementation including hardware and software implementation, testing, security, disaster recovery, solutions development, documentation, and training.